Worth the wait - ANS10552
Brought my car in for service on an emergency basis because I had purchased the extended warranty from GM. The repair took a few days, a bit longer than I had expected, though in their defense, I had no appointment. The repair was done well and everyone was pleasant and professional. A great place with great staff.
Top Reviewed Specialists At This Dealership
Always a pleasure - walterpeterson
I can't say enough of how much of a pleasure it is to buy and have your vehicle serviced by this dealer. Top notch service, fair and honest prices, never a surprise except how they can serve you better the next time. Purchased 2 vehicles from them this year. Living on the North Fork they pickup your vehicle for service with a loaner so your not inconvenienced. Makes getting your vehicle serviced a true pleasure.
Delivery Specialist / Tech Specialist
Internet Sales Manager /Sales Consultant
The best experience - Coco8A
We truly could not be happier with the customer service and overall experience at City Cadillac Buick GMC. Dan Cunningham, our salesman, was thorough, detailed, patient, and informative. In our past experiences, we’ve always felt that car sales guys were kind of sketchy and pushy. This was NOT the case with Dan. We really felt like he was on our side and listened to our needs and wants. We absolutely love our new car (Buick enclave), and know that this is the start to an ongoing relationship both with City Cadillac Buick GMC and with Dan Cunningham.
Truck Manager, Sales and Leasing
Long Island's best dealership - ronni
Dominick Vivo my sales representative was upfront and honest about all aspects on returning our previous leased Cadillac and leasing a new 2018 Cadillac. He is courteous to both myself and my husband. He listened to all our questions and provided truthful answers. He gave unlimited time in explaining all the new features on our 2018 Cadillac, answering all questions. This is the 14th Cadillac we have purchased or leased at this dealership so they must be doing something right. When we enter the dealership we are always greeted by name. Their service department is second to none, with kudos to Joseph Mistretta our service advisor. The showroom, waiting area, restrooms, and service areas are always spotlessly clean.
Sales and Leasing Consultant
Sales Team Leader
Best salesman is ob - pig farmer
m & m 's salesman ob is why a bought my truck from them , ob took the time to find me what I was looking for and didn't try to bs me on anything.
Simply The BEST! - Anthony J. Sorci
Over many years, my Dad has purchased
(several) cars from this dealership...
Now, it was my turn!
Justin Cook was wonderful to work with -
He covered all the bases, took great care in making sure
that I was completely satisfied, and he helped remove
any stress that may be associated with purchasing a new vehicle.
I truly can't say enough positive words about my experience.
Pre-Owned Vehicle Sales Manager
Great Experience - MTL
The customer service was wonderful from walking through the door into their showroom to signing the deal. Brandon was fantastic. Every question asked , Brandon answered and took time with us to explain the vehicle from front bumper to rear bumper. Brandon helped with every detail of setting up OnStar- to the radio. It wasn’t just a sale to Brandon , very professional.
"Phenomenal" - Steve
I have never had a car buying experience more memorable. I felt like family from the moment I walked into the dealership. I would strongly recommend this dealership to anyone looking to purchase a Cadillac. Everyone was so welcoming.
Senior Sales & Leasing Specialist
Sales & Leasing
Sales & Leasing Consultant
Easy peasy - Nancyn1027
Joe and will made this the easiest and best car buying experience I’ve had. I was with Honda for 10 years and they have made me a loyal customer.
I can’t express how much I appreciate their help! Will and Joe are truly an asset to the dealership!
New and Preowned Sales Specialist
Excellent Salesman - Olivia833
Mr. David Chin is an excellent very professional salesman who takes great pride in his job. I liked him the minute we shook his hands. We sat down and discussed everything from pricing, to financing and to what type of vehicle we were looking for. He was graceful very polite never pushy when I did not like a truck. We wanted a red equinox and he went and found us one and we brought it. We are thrilled with our new truck and the excellent professional service we were shown.DAVID is someone I would highly recommend to everyone who is buying a car. Bravo a gentleman in every sense of the word.
I also would like to thank Dave Smith and Wrenroy Smith for all their help with expediting with the purchase of our vehicle . They were both professional and attentive to all our questions.
Very happy to hear everything was still under warranty - CZERNIA1
Mark & Shawn are awsome!!!! I've had problems with the monitor/touch screen on my car a few times, i was so happy to hear that it was under warranty. I wouldn't be able to pay for a new touch screen.
Certified Sales Professional
Got a beautiful vehicle - Dmorrissey1969
Had a great experience working with Paul. Did not pressure me into anything and gave me the opportunity to check out other vehicles that I never thought I would be able to get. After finding a vehicle that I really liked he helped me achieve bringing it home. I would recommend working with Paul to anyone looking for a avehicle
Very professional. Great experience. - Kevin Stant
Steve was awesome. I contacted Otto for a quote to replace my grandmothers Honda with an ATS. They were not pushy nor did they go with the "you have to come in" for us to answer questions we had. A lot of info was passed via email which is great to see since most dealers have yet to enter the 21st century when it comes to car shopping, but otto has! They were very patience with her taking time to make her decision. There was no push from Steve. Overall great experience I would definitely send folks over to see these guys.
Asst. Sales Manager & Finance Director
Friendly and professional - fdpirate24
The dealership is still working out the kinks after moving into this renovated building. The service area is not completed yet. My vehicle was still pulled into the service bay, right at my appointment time. The staff are doing a great job, even without the fully finished work space.
Excellent service - Love my GMC Sierra
Jim in the GMC service department was fantastic! He got my truck right in for service and kept me informed of the process until my truck was done. I truly appreciate the extra level of customer service I have come to expect at Matthews from Jim, John and the whole crew. It is always a delight to see Nancy, she is the most charming lady and always so very pleasant and kind.
Great Service - UESCat
Eddie D’Amato did a fantastic job and we’ve been going to him amd Potamkin for ten years with our Suburban. They are always responsive and have great customer service.
Outstanding service, recommend to everyone - Suffster64
The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with!
Thank you all for helping me find the right vehicle for me!
Awesome Experience - Penny Lyman
I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and products they sell. I have only been a customer since 2011 and purchased our 5th vehicle today. Every time I am greated with excellent customer service from Troy Brenneman our salesman to Mike Bokman to finance and even when we need service. They have gone above and beyond for us everytime. I am a very pleased customer with all of the services I have received. If its not right they make it right! Rick Bokman staff is by far the BEST in the business! If you are looking for a class act dealership that will treat you right look no further! Rick Bokman is the place!
Great Experience - TRECEnv
I'm a business owner and this was my first time dealing with Ken Barrett Chevrolet. I have to say they were great to work with, Todd Colegrove and the sales staff located the exact vehicle we were looking for and had it at the dealership with 24 hour of making the deal. The vehicle and all the paperwork was ready to go when schedule and it was very easy transaction. We will be going back to Ken Barrett Chevrolet for future vehicle purchases.
My new rude - TwoChevys
My whole process of buying a new truck was wonderful. From the ambience of the show room to the choice of trucks to look at and my salesman, Drew Fisher, going out of his way to find my dream truck for me
Great dealership - Mark123
Our salesman,Marc, was great. Marc went the extra mile to insure our satisfaction. The salesmanger and finance woman were also fantastic. I would recommend the dealership to all my family and friends.
From sales, to finance to service - 10 stars!!! - NANCY ABRANTES
Thru the years I have had occasion to deal with many different auto dealerships. Ingersoll Auto is by far the most pleasant and best experience I have ever had! Without fail, every single person there is professional, knowledgeable, efficient, and friendly. The service waiting room is clean and comfortable, and you are treated like a VIP, not like a potential cash opportunity. I would most deffinitely reccomend this dealership to anybody!
A pleasure to work with - srladow
Xavier Cox at Valley Cadillac (used cars) was a pleasure to work with. He was prompt in my inquiry about a specific used car on the lot and had the car ready for me to test drive when I arrived. He was complimentary about my research and knowledge about the vehicle and stayed an hour past closing time to close the deal, and the following day all the DMV, financing, and trade-in paperwork was complete. He even had the car cleaned and gas topped off for me at pickup. He was an absolute gentleman and patient with all my questions. I would do business again with him in the future. Highly recommended!
I cannot WAIT until our leases end! - Melissa Wolski
Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involved because the lazy salesman didn't care to try and work things out for us. NOW, it's about that time to turn in my ats, as they would waive 4 payments I was at the dealership and spoke AT LENGTH to TJ (our salesman) about my car and picking out a new one. There was one I had my eye on, so in order to be able to waive 4 payments, I had to wait 2 months. No big deal. I WATCHED TJ put me on his calender to call on 4/16. Sadly, that call never came I guess an easy sale isn't what the dealership looks for. Smh... then, we received a letter from TJ, talking about it being that time and he would love to help us pick out a new vehicle. ???? Am I confused? It was as if the LONG conversation we had, never happened. ????I was told he put my name on that car so it wouldn't be sold to anyone else. So, apparently that was a lie? This was an easy, done deal, and they made it clear they don't need or want us as customers. I sent an email to TJ (salesman), Rob Swanson (sales manager) AND Mark Taggart (General manager if the dealership), and no response was even attempted. An apology, acknowledge their mistake maybe? Nope. Silence. This is our 3rd Cadillac from this dealership, so I am just blown away that they clearly don't care if we come back or not. There's absolutely NO WAY I'm going to BEG a dealership to sell me a car I thought TJ was the eager to earn your business type , but I guess not. I had left a glowing review o here for TJ, BUT, have since had it removed. My trust and respect are EARNED, not just given.... sorry.
My husband and I sit here scratching our heads... why? If you don't want our business, man up and tell me WHY! We are now looking at other vehicles and contemplating pulling away from Cadillac all together. That's 2 potential sales losses, Keyser. That means nothing to you? Wow....
Great Dealership! Treated Like Family... Literally - JaredRing
I Purchased a Certified Used GMC Yukon Denali. This is my 4th Car from this dealership (Yukon, Hummer H3, Acadia, and now the Yukon Denali) I've always had a great experience with this dealership. My Father has also purchased numerous Jaguars from their Jaguar-Land Rover and has always had a great experience as well!
Peter C and Barton Chevy rock - Marites123
Smooth and speedy process. Highly skilled at he ting you what you want. Highly recommended. Very smooth process. Two thumbs up. Ask for Peter C.
Excellent dealership and great customer service dept - Donna
I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac.
Outstanding Experience! - Garrison1964
Outstanding experience in all aspects. They made it convenient to complete any service needed, from dropping off my new car personally to me to picking up my car when I needed it serviced. Every department is detail oriented and the service shop took extra time with my daughter and her needs in a clean and family friendly environment. All of the cars in my family are from the Randall Farnsworth Auto Group. Their personal touch definitely offers a feeling of security and trust.
Rocky D is the best - Hnboxer
I just drove my new 2018 Encore home from the dealership. It’s a great car. Rocky was the best salesperson. He took care of everything, made things easy, didn’t take up a lot of time, and answered every single question I had with a smile and with alacrity
Excellent service by Sales and Service - Csal
On our sixth vehicle from D’Ella overall. 4 leases and 2 purchased. Been very happy with the attention by both Sales and Seevice Department. Highly recommend to my friends and family all the time.
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