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Professionalism - John56
This is the 3 car we have leased from Sarant and can’t say enough good things about how we were treated by everyone we dealt with. Special praise goes to John Nassour who is the real reason we keep coming back.
Top Reviewed Specialists At This Dealership
Sales Team Leader
Very very great experience!! - Ammad97
When we first arrived at Cadillac Livery Vehicles at City Cadillac, we were very impressed by the wide selection and great prices they had offered. We were helped by Rick, the Fleet Sales Manager, he understood our financial needs and made sure we were able to leave with a brand new 2019 XTS Cadillac. I would definitely recommend this dealership to everyone.
Truck Manager, Sales and Leasing
New truck purchase - My Treat
Justin is a gentleman. He treated me with respect when people at other dealerships did not. Women can buy trucks; that was always respected at this dealership. They were patient and the facilities were clean. I highly recommend Justin and his team!
Sales and Leasing Consultant
Excellent Service - vanmar21
From arrival until you leave you are made to feel welcome. The service was and always has been excellent. I highly recommend Otto and it’s employees.
Asst. Sales Manager & Finance Director
Outstanding Customer Service - MalloryIbarra
My experience at Buzz Chew was far above and beyond what I had anticipated when going car shopping. I’ve had my fair share of experience with other salesmen at other dealers but none like Joe, he was patient (as I brought my newly walking toddler with me to shop) and listened to my exact needs and wants while further explaining the cost differences between different trucks and packages. This is THE FIRST time I have ever left a dealership with the confidence and understanding that they were not trying to pull a fast one on me or overcharge. Joe went above and beyond to find the perfect vehicle for myself and my family and even took the extra time to find me the best deal as far as rebates he was able to apply $11k in rebates and gave me a great value for my trade in! The credit application process was seamless and I was literally driving my new set of “Mom Wheels” within 5 days of browsing even with them having to transport it from another dealer on Long Island. I LOVE 💕 my new set of wheels and I truly appreciate you he outstanding customer service that Joe & Buzz Chew Staff ser forth for my experience.
Delivery Specialist / Tech Specialist
Internet Sales Manager /Sales Consultant
Overall great experience w/Brandon Faron - SC
Overall the purchase was a very straightforward and my sales person, Brandon Farron, was fantastic to work with. I negotiated a few repairs to be completed as part of the transaction, and Brandon maintained contact throughout the entire process. The negotiating was super straightforward. Do your research on the vehicle (Cargurus, KBB, etc.) and come in with the knowledge and it will be very smooth. Also, ask to work with Brandon Farron!
Great team to work with! - ZO6TrailblazerSS
Great folks at Crest Cadillac! Purchased a used vehicle which was as described. They accommodated my request for a PPI to be performed and helped time the shipping of the vehicle. They even followed up with the previous owner to get me the second key! His type of service doesn’t exist anymore. Would certainly recommend to anyone.
Sales & Leasing
Sales & Leasing Specialist
Best Salesperson Around !!! - scott
Mcguire auto had all the vehicles my wife and I had been looking at online right at the various locations throughout Ithaca NY. We've been searching for almost a year to find a replacement car for our family and couldn't decide foreign or domestic, truck or suv... Thanks to Salesman Jim VanOrman we finally decided on a Traverse Premier Redline edition. Jim was extremely helpful and thorough. We explained to him what we wanted in a vehicle he listened very closely and found literally everything we asked for in this one particular vehicle. In our opinion you cannot go wrong with Maguire and specifically "Big Jim" as your salesperson!!
Scott & Lori S.
Treated very well - LittleKitty
I felt like family. I never met any of these people until I came in to buy a car. I felt right at home. The sales person was excellent. Very personable. I would highly recommend this dealership based on my experience with the sales person. David Vincent
New and Preowned Sales Specialist
Sales Professional , Performance Specialist
very pleasant and rewarding - ALANKRELL
before I went to the dealer I knew the exterior & interior colors I wanted for my new Cadillac. There were very few cars in the tri-state area with these features, so my options were limited. Being a current customer, I went back to Charlie Albanese to work out a deal that was good for both of us. we worked & worked and finally reached a price that was good for both of us. The car was ready when promised and their follow-up was excellent.
Amazing - 2019 Caddy Escalade
Mark Bolger was fantastic! No pressure, great personality and his sense of humor amazing! Everyone was friendly, helpful and knowledgeable. Refreshing way to purchase a new car!
Pre-Owned Vehicle Sales Manager
Great experience - Willy
I made an appointment for an oil change online.I was in and out quickly.Very convenient and fast.I was impressed throughout the whole experience.
Internet Sales Manager
New Colorado - gerardt1961
Being a long time fan and driver of the Malibu model I thought it time for a change. I wanted a compact truck and my new Colorado fills the need!! Met with Billy Berlese in July and he assisted me to the fullest making certain my needs were met even the color I wanted. I have been dealing with Atlantic Chevrolet since 2009. Excellent dealership from sales, finance to service!!
New to me Truck - Jim
my salesperson, Heather... awesome... showed up bright and early at dealership, looked at vehicle, Heather answered just about every silly question i could think up... stayed right with it thru the whole process .. i knew what was going on every step of the way... drove home with a "new to me truck" that day after lunch...
I hope i don't have to purchase a vehicle any time soon.. but for sure this will be my first stop...
Second to none experience! - PAR2018
I gave highest rating because it was the best vehicle purchasing experience in the 24 years I am in the USA. All preliminary agreements regarding make, specifications, color and even trade in were done over email exchange. The trade in required some evaluation from service department, but it was quick and fair. All interactions at dealership were very professional, so I was out driving my new vehicle with minimal time spent. Bravo! I am hooked up with you guys.
Outstanding service, recommend to everyone - Suffster64
The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with!
Thank you all for helping me find the right vehicle for me!
Really Good Experience! - Cristna17
The best help when it comes to buy a car, Thanks Peter Grohl for helping with everything and the rest of the workers at barton-Chevrolet
Rosa C Duprey
Great people, great place. - JaredT12234234
I knew what i wanted, knew they had it. Ryan, the sales guy recognized I wanted to leave with the truck that day. He, and everyone at the dealership went above and beyond to make this happen. They even picked up the truck from my home to install a bed liner. My family has been Ingersoll customers and they just added another one for life.
Dan Cunningham was great! - dennispro87
Bought my truck from Dan Cunningham. He made it easy and helped me get a great deal! Go see Dan he knows his stuff! King o'Rourke had a great selection too!
worst experience - will not be back - SAMPRINZI
Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he was able to get the reluctant sales manager to throw in a hood protector and window guards, even though they didn't seem to want to despite the fact that we were long time returning customers. So much for loyalty. Anyway, on June 17 while driving down the expressway during rush hour traffic, the hood protector came unattached (or so i thought)from the hood and was bending ready to snap off in the middle of bumper to bumper traffic going 65-70 mph. I had to pull over and when i got out i realized the protector was not attached in the middle as it DID NOT FIT THE VEHICLE!!! The negligence of this dealers ship putting an incorrect accessory on put both mine and my daughters lives in jeopardy ,as well as the other drivers had it fully snapped off and gone into traffic causing an accident or injury to another driver or vehicle. NOT to mention, that we had to find any thing we could to use to remove the last screws that were still attached on the side of highway by holding the hood against wind from the traffic and praying no car hit us. The negligence of your service department was FULLY to blame for this. Fast forward to calls with Heather the Service Manager, I went to the dealership so she could see the damage to the paint and also make arrangements to replace with the CORRECT part and there I met Service Advisor Steve Gordon. When he heard the story of what happened to us, he had the audacity to LAUGH! It was unbelievable, and Heather stood right there and did nothing! While spending days working on all this and we also found out from our bank that they had not received payoff from our trade 10 days later, and we were charged a late fee. I called the finance manager Don Shade and left a message. NO return call. I called the dealership and asked the operator for the general manager and I was transferred to the voicemail of Zach Stahl and i left a message. Zach Stahl is also the name listed on the letter we were provided at the time of delivery as being the Sales manager. After a few hours of no response, I left another message for Don Shade, and I called the auto attendant and entered Zach Stahl's name and left him another message. A short time later I received a call from Bill Simpson who said he was the Sales Manager. I told him that based on the document the dealership gave me and who the switchboard operator transferred me to, that it was supposed to be Zach Stahl. He replied that he had been there for about a year and they still did not have his voicemail set up correctly. REALLY???? I told him that as a professional, that was one of the most unprofessional excuses I have ever heard. How does a person in a position like this allow that? Anyway, I explained everything that had transpired and how dissatisfied we were as customers, and told him we would be in later that evening to meet with him in person. Now I never did receive a call back from Don Shade, but low and behold he was one of the first people we saw when we got there. He saw us and turned and walked away. Another fine example of professionalism. We met with Bill Simpson, told him how we felt, that we had no desire to ever work with this dealership again, and he plain and simple didn't care and never even tried to offer or do anything to keep our business. This was the 5th vehicle we have purchased in the past 4 years. We have spent approximately $200k in this dealership, and we were looking to purchase two more vehicles in the next few months in our family. Since this nightmare, we have already gone to another GM dealer and purchased one of those two, and the other will be in the next couple months, also NOT from Bob Johnson. Now I say this to let you know that the employees at this dealership are the direct cause of this loss of business. I know we are just a small fish in your pool of customers, but we will do our best to discourage anyone we can from coming there in the future. Completely disgusted. If this review raises any concern in the Bob Johnson corporate management team, we would be happy to discuss this,but we will not discuss anything more at the local level. It will be interesting to see how important customer service is to the Bob Johnson name.
Wonderful overall experience - Terrain owner
Salesman Marc was friendly, knowledgeable and no pressure. He conducted himself in a pleasant and professional manner. The car was prepared nicely and with a full tank of gas for delivery.
I cannot WAIT until our leases end! - Melissa Wolski
Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involved because the lazy salesman didn't care to try and work things out for us. NOW, it's about that time to turn in my ats, as they would waive 4 payments I was at the dealership and spoke AT LENGTH to TJ (our salesman) about my car and picking out a new one. There was one I had my eye on, so in order to be able to waive 4 payments, I had to wait 2 months. No big deal. I WATCHED TJ put me on his calender to call on 4/16. Sadly, that call never came I guess an easy sale isn't what the dealership looks for. Smh... then, we received a letter from TJ, talking about it being that time and he would love to help us pick out a new vehicle. ???? Am I confused? It was as if the LONG conversation we had, never happened. ????I was told he put my name on that car so it wouldn't be sold to anyone else. So, apparently that was a lie? This was an easy, done deal, and they made it clear they don't need or want us as customers. I sent an email to TJ (salesman), Rob Swanson (sales manager) AND Mark Taggart (General manager if the dealership), and no response was even attempted. An apology, acknowledge their mistake maybe? Nope. Silence. This is our 3rd Cadillac from this dealership, so I am just blown away that they clearly don't care if we come back or not. There's absolutely NO WAY I'm going to BEG a dealership to sell me a car I thought TJ was the eager to earn your business type , but I guess not. I had left a glowing review o here for TJ, BUT, have since had it removed. My trust and respect are EARNED, not just given.... sorry.
My husband and I sit here scratching our heads... why? If you don't want our business, man up and tell me WHY! We are now looking at other vehicles and contemplating pulling away from Cadillac all together. That's 2 potential sales losses, Keyser. That means nothing to you? Wow....
Pepe Cadillac is the experience you want when you are car sh - MicheleO
Pepe Cadillac is the experience you want when you are car shopping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years of car buying/leasing. I got the exact Cadillac XT4 I wanted and a great lease. OUTSTANDING customer service throughout the entire dealership. The process was super easy, no wasted time, no pressure what so ever. The sales rep Marsela was WONDERFUL! I spoke to her on their websites chat and she sent me exactly what I was looking for. I emailed her and I received prompt responses. My salesman Dan is AWESOME! Dan listened to my needs/wants and answered all my questions. I never felt pressured into anything and the transaction was extremely pleasant. Dan showed me everything about the XT4 and I can call him with any questions. Dan followed up the next day to make sure I was happy and if I had any questions. Rick from sales was EXCELLENT! Everything was exactly as discussed and no surprises.
Excellent - 84antoni
She is very nice person, great conversation, all the time trying to help you , I’m very happy with her service and her professionalism , Thanks
Repair - spookusn
I had a problem with my ignition switch as it wouldn't turn off. Had warranty coverage that covered the repair. A nice salesman took me to the service department to see the service manager Gary Wilson. He took my vehicle in right away. Found the problem right away and fixed it within a half an hour. I was very pleased with the quick service and the courtesy of the sales and service staff. THANK YOU GENTLEMEN!!
Water still in my trunk - Leaking_Impala
Had my car serviced there many times but this last time kind of put a bad taste in my mouth. I took my car in for a module that had gone bad (again, third time) and water was in my spare wheel well. I didn't mind waiting a week for the module parts to come in, they were on back order. When it came to the water in the trunk, every afternoon I would get called and be told another day before I could pick up my car. Ok, no problem. 4 days later I am called and told it's ready. I want my car fixed and back in good condition so I don't mind the wait. It has been two or three weeks now since then, and there is water in my trunk again. Several inches of water in my spare tire well. So after spending a couple hundred dollars to have the issue fixed my professionals, I still don't have it fixed. I know people get things wrong, it's human nature. I don't like having to send my car to the shop several times a year for the same reoccurring issues, that start costing me more and more each time I take my car in. If you claim my car is fixed, and it isn't; and you charge me for not fixing the issue, I'm not going to continue using your services shop to fix my car.
Unacceptable - Sarevalo20
I am not really a person to complain, if anything i give anyone the benefit of the doubt. i usualy go to Mt.Kisco cadilliac to get my usual changed or any repair. Unfortunately i had an issue back in January which was claimed resolved and fixed. I come back June with the same issue if anything even worse , they apologized and said they will fix the issue. I am currently now 1month with no car, i fully understand the policy of the loaner cars , but really 1 month and Mt.Kisco couldn’t accommodate a loaner car . i love the staff but unfortunately i will no longer be using them Thank you
A pleasure to work with - srladow
Xavier Cox at Valley Cadillac (used cars) was a pleasure to work with. He was prompt in my inquiry about a specific used car on the lot and had the car ready for me to test drive when I arrived. He was complimentary about my research and knowledge about the vehicle and stayed an hour past closing time to close the deal, and the following day all the DMV, financing, and trade-in paperwork was complete. He even had the car cleaned and gas topped off for me at pickup. He was an absolute gentleman and patient with all my questions. I would do business again with him in the future. Highly recommended!
White Glove, Best Car Buying Experience I Ever Had!!! - Vinny R.
This place and these guys are awesome!! I read the reviews prior to calling and one stood out particularly about Alfonso (Carlino) Sales Consultant. I decided to call Alfonso. I was in search of a specific (CPO) Escalade ESV which they had. I can tell you from start to finish he was very courteous, knowledgeable, and helpful. He's simply the best! His entire team made this the easiest and best car buying experience EVER! The finance manager John (Frantzis) was an amazing guy and you can tell they really value your business. I was on vacation and I drove from over 2 hrs away to get there and the vehicle will be traveling over a 1000 miles to get home!! Lets just say I have a happy wife! Everything was exactly as described by Alfonso and these guys are all class acts. Special thanks to Chris and also to Lloyd for taking the time to show us and explain all the features of our new vehicle. They really gave us the white glove treatment. I was very impressed by the whole team. Thank you guys!!
Total dissatisfaction - myatee
We purchased our 2018 GMC Terrain through Carfax from an out-of-state dealer. We needed to get NYS Inspection. We made an appointment at Della. I was told the Terrain which had less than 18,000 miles failed due to rear brake rotors which were pitted with rust and needed to be replaced. The parts had to be ordered. When I returned for service I was told the rotors that had come in were mislabeled. I ended up paying $400. We are totally dissatisfied with this dealer and will never return, I can’t help wondering how I would have been treated had I purchased the Terrain from that dealer.
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