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Dominic Vivo was very accommodating and worked his magic... - rcasale723
Dominic Vivo was very accommodating and worked his magic for a great deal . We have leased our last 5 cars through him and will continue to do so.
Top Reviewed Specialists At This Dealership
Sales & Leasing consultant
Sales Team Leader
Willing to go the extra mile - loribaby
I was being extremely picky about the features on my new vehicle. My salesman was extremely patient with me and got me exactly what I wanted.
Delivery Specialist / Tech Specialist
Internet Sales Manager /Sales Consultant
Always a great experience working with these guys buying... - andrew.evans38
Always a great experience working with these guys buying vehicles this is my 3rd one. Nice cars good prices very helpful people. Thanks again as always.
This was a excellent experience with Otto with the... - HONDA97
This was a excellent experience with Otto with the purchase of my Cadillac everything went incredibly smooth. Declan was great to work with. I love my car!
Fabulous family owned dealership. Been coming here for... - Merlyq
Fabulous family owned dealership. Been coming here for over 20 years. Mike Vargas made me feel like family! Incredible buying experience, headache and hassle-free!
Pre-Owned Vehicle Sales Manager
Charlie was extremely nice and knowledgeable. He was able... - Cquigney
Charlie was extremely nice and knowledgeable. He was able to get us exactly what we were looking for and got everything done very quickly. He was very helpful and I would highly recommend him.
Sales Consultant / Product Specialist
Couldn’t be happier with my purchase thanks again yo Paul... - Raven ATS-VEEEEE
Couldn’t be happier with my purchase thanks again yo Paul down at Atlantic Chevy preowned
Definitely find Paul when you’re looking for a great deal and a great experience.
Amazing!! - Roseann
I must admit that I don't usually bring my cars back to the dealer for state inspections... however this year I messed up I actually let my inspection expire... ugh... no excuse... So I figured since my car is now 3 years old, and my inspection is actually expired (no 10 grace for me) I decided to bring it back to the dealer, in my mind I figured whatever the car needs the dealer will have it (they have never let me down before) and I will be good to go without getting a ticket for expired inspection... Now let me just say that I have NEVER gotten an inspection at my local repair shop without "something" being an issue... wiper blades or a tail light bulb are pretty typical... Well today my 3 year old car not only passed inspection with NO issues, but they didn't even charge me for the inspection!!! WHAT!!! This is only the second time I have purchased a car from this dealer, and Mr. Conte inspected my car for free as a valued customer!! Amazing there are businesses out there that value their customers!! Thank you Terri for getting me in at the last minute and saving me a ticket! Thank you to the service team that always takes good care of my car!! And thank you Mr. Conte for making me feel like an important and valued customer!! I will be sure that I bring my baby home for all future inspections!!
Cadillac Sales Specialist
Thank you for your patience in helping me find the... - Dianelachapelle
Thank you for your patience in helping me find the perfect truck! Jackie made the entire experience seamless. I appreciate all of your help and will highly recommend you!
My experience with West Herr was quick courteous and very... - luckydiva44
My experience with West Herr was quick courteous and very professional..Mr.Lombardo did everything within his power to make us feel comfortable with the purchase. I will refer any family or friend to West Herr in East Aurora NY. I can’t say thank you enough...
I had a really great experience here. I didn’t give it... - DJFISH31
I had a really great experience here. I didn’t give it five stars because nothing is perfect and there is always room for improvement but this was a great place to purchase a new vehicle.
I went to other Cadillac dealers and was treated ok but they didn’t really sit with me or try to work any deals. They just said “Ok here are the numbers, let me know if we can work something out”.
City attracted me with their low internet pricing. I browsed their website and said that I was interested in a particular vehicle and to contact me. Within minutes I received a text asking if it was ok to contact me further. I then received a phone call maybe 5 minutes after and started to deal with someone over the phone. Within 20 minutes of my first inquiry I had an appointment for my Wife and I set for the next morning. I’m from New Jersey so it took a lot for me to be lured into driving to Queens to look at a car but City enticed me with their pricing and friendly customer service over the phone.
We arrived for our appointment and were greeted as we walked into the dealership. We were immediately paired with our salesman JESUS. He already had an idea and the vehicle ID numbers of what we were interested in. He asked some pertinent questions and had 3 different models with different trim levels to show us. This made it so easy for us to narrow down and decide on the vehicle. We then went for a test drive and were able to see the car in all it’s glory while on the road.
We got back and asked for numbers on the car we liked. He came back and gave us fantastic numbers and even helped us secure discounts as my wife’s employer is eligible for GM suppliers discounts. (YESSSSS!!) Jesus was a warm salesman interested in making sure our needs were met. Not just pushing whatever car they had on the lot onto us like so many other dealers do. He negotiated even better numbers for us after we saw the original offer and thought we could do better. We settled on the deal and we started the purchase process. After all was said and done we drove off in our brand new Cadillac XT6 and we are thrilled.
I will say this. City is a working mans no frills dealership on Northern Blvd in Queens. I’ve been to much nicer places that have better optics and seen a little more luxurious. However the level of service I received combined with their aggressive pricing and willingness to make a deal that works for you the customer is what would have me going back there again or sending a friend or family member there to purchase a new vehicle. The only other issue was it took a long time for me to finally drive away. That’s because there were so many people getting into new vehicles that there was a wait for the finance team to finish their deals.
Thank You to City Cadillac but mostly to Jesus
Dan and Maylin Fischer
I found what I was looking for thanks to Maurice Parke.... - Moonhill
I found what I was looking for thanks to Maurice Parke. He was very helpful and informative. It was a pleasure doing business with him.
The Best Cadillac Experiences - gonzo65
I went car shopping online to get my dream car. The car is an ATS.
I always wanted a Cadillac and wanted a good price that fits into my budget.
So I search and connect to Pepe Cadillac in White Plains New York. Which is a 2 hrs trip where I live.
On Thursday, September 7th I had connected Pepe Cadillac and got a salesperson by the name of JOHN BRANLEY. Throughout the entire process the John at Pepe Cadillac treated me like family, and My salesman John was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase. In 24 hrs, I purchased the car. No Hidden fees etc and no B.S.
I must say that this was my best car shopping experience ever.
One more person I wanted to Thank for helping me on the education of my new car and credit to EDWARD KENNEDY. Mucho Thank you as well.
Nowadays, it commonly is seen that car salesman just don’t do enough good job and their only objective is to get money out of your wallet. But, a salesman like John delivers an incredible service and gives a very pleasant experience.
We will be coming to your showroom for the years ahead.
BARTON'S SERVICE IS A TOTAL RIPOFF... - nier054
I just bought a 1995 Eldorado convertible with 24,000 original miles that was always garaged and serviced meticulously. The car looks and drives like a brand new car! Not a mark on it and it needed nothing done. I brought it to Barton's Cadillac for basic maintenance; oil change, radiator flush, transmission flush, check all fluids and belts, key fob battery, check the brakes, hoses and belts. Paul called me with a quote of $4,100... NOT A TYPO! That does not include any repairs. I asked him how much was parts and how much was labor. $3,100 LABOR! At $200 / hour, we're talking about 15 hours labor. He said the water pump was shot. 24,000 miles and the water pump is shot? 3 certified mechanics examined the pump and said nothing was wrong and it didn't need to be changed. Paul quoted me 6 hours labor to change a water pump, 2 hours labor to change a fuel filter and cabin air filter. OMG, I almost lost my mind when he started justifying it as if I was a 10 year old boy who was totally ignorant about cars. I have 3 legitimate quotes for the water pump at $395 - $465 and PAUL QUOTED ME $1,300. $149 for the pump and $1,200 labor...$159 labor to change 2 batteries in my key fob..$419 labor to change the battery cables? Let's see now...$200 / hour and Paul quoted $419 labor? 2 hours to change battery cables? I asked him to replace my headlights with halogens...$211 labor? To change a couple of bulbs? It has never taken me more than 10 minutes to unplug the old bulb and replace it with a new bulb. Everything is flat rate and everything is estimated at 3x the normal time it takes to do the job. The mechanic is basically on commission and can get paid for 20 hours labor even though the jobs only take him 6-8 hours. I know most dealers are flat rate, but Barton's Cadillac and Paul or borderline crooks. Especially in these unprecedented times of the coronavirus, they still want to suck the money out of your pocket. All of the work that they quoted was quoted by 2 very reputable mechanics in the area and they came in at $1,650 for everything...Estimate was that it would take about 4-5 hours for EVERYTHING...maybe 6 or 7 hours if they ran into trouble. DO NOT GO TO BARTON'S CADILLAC SERVICE if you care about your money!
Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am
DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.
AWESOME CUSTOMER SERVICE, CARE AND PRODUCT - Rebecca
I searched online for Cadillac SUV options just to explore. I was not shopping to buy, but was pointed to Crest Cadillac by cars.com. I was greeted by Greg Zimmer with courtesy and sincerity. He was friendly and not pushy or pre-judging of my interests. He truly was interested in my wants. He offered me a non-rushed test drive on my own; that was great. During our pandemic of Covid-19, I was very relieved that he and Crest Cadillac provided preventative measures to help ensure a safe experience. I considered my ride over the weekend and then bought the 2017 XT5! I really love my new car and will definitely recommend Greg and Crest Cadillac to friends and colleagues that are interested in a finely crafted automobile/SUV and superior service. Thank you Greg Zimmer!
Excellent service from David Vincent - lsmom40
It was a pleasure to deal with David Vincent. He was professional and explained everything about the car. I love my 2020 Equinox. Hope you will be there in 3 years when my lease is up.
Service was horrible-DISGUSTED - happy2bme
DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience.
My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on?
So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid!
Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone!
Michael Jamal was great. Do you have the general manager... - EmmJayy
Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin
Great people, great place. - JaredT12234234
I knew what i wanted, knew they had it. Ryan, the sales guy recognized I wanted to leave with the truck that day. He, and everyone at the dealership went above and beyond to make this happen. They even picked up the truck from my home to install a bed liner. My family has been Ingersoll customers and they just added another one for life.
A+ Always the best deals in Rochester. Jim and Chris... - slund207
A+ Always the best deals in Rochester. Jim and Chris always take care of business. 4 vehicles from them with more to come. Thanks guys!
First-rate customer service - Ian Bergstrom, Esq.
The customer service for North Bay Cadillac Buick GMC, located in Great Neck, New York, is first-rate & the purchasing process was seamless. Contact salesman Alfonso Carlino and/or Petar Ardeljan for potential purchases or leases - Ian Bergstrom, Esq.
We just purchased a new Cadillac CT6. The dealer... - Cfstulick
We just purchased a new Cadillac CT6. The dealer personnel treated us well throughout the process. The trade value and rebates were faif and what was expected. Car was ready when promised.
If you haven’t tried Farnsworth you’ve made a big... - Pauline
If you haven’t tried Farnsworth you’ve made a big mistake. One Family owned for over 100years. They’re doing something right. Honest. Trustworthy. Community minded. These are people you should know. Before you make another mistake, see them for all your auto needs. Buying. Service. Leasing. They’re the best.
Purchased my Cadillac from here and had one of the best... - MaryAnn53
Purchased my Cadillac from here and had one of the best experiences here with Sales Dept. I have bought many new cats over the years and this experience is by far one of the best! Worked with Sales Rep Aaron Pritchard and Mgr Josh Crannell. They are professional, experienced and a pleasure to work with. Would definitely buy here again. I highly recommend there Sales and Manager personnel, I would definitely buy from here again. This dealership is by far the best in the area to purchase a new Cadillac or GMC from. We have purchased a Cadillac XT4 back in March just recently a GMC Denali.
Best auto purchase experience in my life - markemoran
I bought a Chevy Colorado from Mt. Kisco Chevrolet this week. Shane Williams was the salesperson. It was the 9th new car I've purchased, and it was the best experience by far. In fact, it was flawless. Working via text, I told Shane the vehicle I wanted to purchase, he worked with me to quickly offer what I new was a fair price, he helped me get a low car loan rate, and we closed the deal within a few hours. I picked up the car two days later, and even though it was a very hectic day that the dealership with a lot cars being picked up, I was in and out in less than an hour. I would recommend Shane and Mt. Kisco Chevrolet wholeheartedly for your car purchasing needs.
Honest dealership - warren.gaskin
I've been going to this dealership for a few years now and not once did i feel i was being taken advantage of and i always felt satisfied with the work done on my car.
Great at selling lemons - tboy4
Once again Della has failed to properly resolve an issue. On the second drive cycle (less than 10 miles driven since picking up the car from the dealership) the air bag warnings returned. This was their second attempt at fixing this same issue. The first attempt involved replacing the airbag clock spring. Within 10 miles of that, the "service airbag" warnings came back. Obviously Della did not test the repair. This time, they told me the driver's steering wheel airbag itself was faulty. So they replaced that. They obviously did not test the repair.
On the second attempt, I was told that the service manager said that Zurich (3rd party extended warranty insurer) may not pay for another claim and that I'd be responsible. They did pay for the part but not the labor, which I had to pay. I understand this from Zurich's point of view. Why should they keep paying an INEPT service department to continue to GUESS about the diagnostics and repairs for an issue?
As far as I'm concerned, Della should have eaten the labor charge and sent their mechanics for some remedial instruction in automotive mechanics. If they can't plug a computer into a car and be TOLD exactly what's wrong and what to do about it, there is no hope. They can't seem to find their way out of a wet paper bag. I may be being unfair though. It very well could be management pushing them to spend no time to properly diagnose and resolve issues. They obviously do not permit test driving following a repair. This is a pattern with Della.
Besides this airbag issue, they've previously been unable to address two other very serious issues with braking and steering on this same car. Following the first repair attempt of this airbag issue, I asked if the car was safe to drive - would the airbag deploy for no reason? I was told it would not. I'm not so sure.
I will feel as though I have a loaded gun pointed at my face every time I drive my car.
I recently purchased a new 2019 Chevy Trail Boss and took... - UnsatisfiedCustomer
I recently purchased a new 2019 Chevy Trail Boss and took this vehicle to Ed Shults Chevrolet for repair of two factory recalls and a leaky back window. My vehicle was returned to me with grease on the interior, a misplaced dome light, gouged interior handles, water stained headliner, and scratches to the exterior. Three attempts to correct the problem and my vehicle is now destroyed. Management took no accountability for the negligence of the repair technicians and told me that the gouges to the paint were because my vehicle is “black” and that there is no way to resolve the issue. Unprofessional management. Poor quality repair. Faulty service.
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