Returning Escalade coming off lease and getting a new one. - Brian S
Dave Persaud and staff were very attentive to our needs for acquiring a new vehicle and bent over backwards to accommodate putting us in a new car that met our needs at the right price. Great job!
I found the staff that I encountered to all be extremely courteous and informative. Additional compliments for service go out to Sam Kwartler and Ron Bald.
Top Reviewed Specialists At This Dealership
pleasant, professional and effiecient - sdrgCityGMC
Would highly recommend City to all friends + relatives looking to buy or lease a vehicle. My husband and I were so impressed that we commuted back and forth from Suffolk County to lease our new GMC Yukon from City!!
Truck Manager, Sales and Leasing
great - DONNACURRA
joe in service is the best my name is donna curra everyone goes above and beyond to help me all the time antonio and tommy always sell me the best cadillacs
Sales Team Leader
Sales and Leasing Consultant
Lincoln MKX - Mike6301
We had a very pleasant experience with M&M Auto Group. We emailed M&M and the next morning I had a voicemail regarding our inquiry. We drove an hour to look at the car. The greeter was very welcoming and pleasant. Our Lincoln was washed and cleaned and inspected and ready for a test drive as promised. The car was beautiful the salesmen was very professional we test drove the car and had a great conversation. There was absolutely no pressure The buying experience was equally pleasant. We were given options regarding warranty options and all Lincoln had to offer. My wife was very pleased to drive her Lincoln home the same day. I would highly recommend M&M auto. There was no pressure the environment was calm and enjoyable. The drive was well worth it and I will buy my next car from them in the future.
Amazing Customer Service - Melissa Cambio
I recently leased a Chevy Equinox and was assisted by Charlie Albanese. Charlie was a pleasure to deal with and was so very knowledgeable. I will recommend him and Kristal Auto Mall to any of my family and friends.
Thanks for a wonderful experience Charlie! You made the process very seamless.
Great experience leasing a new car - George98
Bob White Helped me find exact car I wanted. Originally the car I wanted was not in the dealership and he found exact one I needed and I appreciate it very much. Overall a great experience will definitely do business again.
Delivery Specialist / Tech Specialist
Excellent service - Rwp2
Personally, the service I received you wouldn’t fine anywhere else.. the honesty, trust, when you’re finished you have a great feeling. I especially come from S.C. Just because I what to expect. Thank you again.🤗👏👍
Exciting purchase - Camfun
From the moment I walked in to crest everyone was so helpful and courteous . My salesman Dave Powers was enthusiastic and most knowledgeable . He took his time answer all my questions.
Senior Sales & Leasing Specialist
Sales & Leasing
Sales & Leasing Consultant
Great Experience - Personal956
Wonderful experience! This is my first time purchasing a vehicle and I felt comfortable as soon as I walked in. I was greeted and assisted immediately. Michael was awesome! He was very patient, He knew his stuff, if there was anything he was unsure of he clarified and was honest, over all he made my fiance and I feel great about our choice. Will definitely reccomend and will return to do business again.
New and Preowned Sales Specialist
Sales Professional , Performance Specialist
Tracy's the man! - anniebsings
We needed a work truck to replace ours which had been totaled when we were hit by a 16 year old speeding through a red light. As we pulled up to the door of the dealership, it started raining, pretty hard. We were looking at the van when Tracy came running out in the rain to see if he could help us.
Tracy listened and helped us every step of the way. He was charming and funny and we would definitely recommend him.
Pre-Owned Vehicle Sales Manager
Purchasing a new vehicle - thompson2018
This was an outstanding Sale of new car. Daryl was a pleasure to work with and not only worked with us on price but when the final deal was sealed he spent a lot of time explaining how each feature worked and even got us set up on OnStar before leaving the dealership that day.
We have never experienced the thorough explanation and set-up of our newly purchased vehicle before. Usually we have to read the book for days to figure out how to completely run the vehicle. This vehicle has a lot of extra accessories on it and Daryl took the time to explain each of them to us. He also walked us into the Service Department, introduced us to receptionist and explained how the system works when we arrive on service day. Daryl went above and beyond for us and we sincerely appreciate that.
Tyler was very informative with the financial part and was a pleasure doing business with also.
Certified Sales Professional
Great Experience - Altimaowner11
Was looking for a used car with low miles that fit my budget and found one here. They took back my lease early and paid off the overage miles which was great! Price was a little high for the used vehicle but after negotiation we agreed on a good price for it. Very friendly people that do try and help you out with any issues you may have. Overall very good experience.
Bill MacLean - STACK.MUSICMAMMA
Bill MacLean is an excellent example of someone who is dedicated to providing the best results from your experience with the Otto Service Department. Each time I visit Otto for service, Bill keeps me informed, and related to me exactly what had to be completed to insure that my car is safe. He does it all with a smile! Thanks so much for taking care of me!
Asst. Sales Manager & Finance Director
Great Dealership - dmt
This dealership offers friendly sales people. The sales manager recognized us and made us feel welcome. The finance person was knowledgeable and explained optional products. The purchase of our new Buick was a pleasure!!
Excellent service - Love my GMC Sierra
Jim in the GMC service department was fantastic! He got my truck right in for service and kept me informed of the process until my truck was done. I truly appreciate the extra level of customer service I have come to expect at Matthews from Jim, John and the whole crew. It is always a delight to see Nancy, she is the most charming lady and always so very pleasant and kind.
Third time is a charm - srf914
This is the third car we have leased from GMC. Each time Magdalene Walker was our salesperson and each time we walked away feeling incredibly lucky and blessed. She has our best interests at heart, never comes off as just a salesperson who just wants to sell a car. Instead, she is a true professional dedicated to serving her clients' needs and making sure they walk away completely satisfied. That is why we notice she has repeat customers who stay with her throughout the years.
Outstanding service, recommend to everyone - Suffster64
The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with!
Thank you all for helping me find the right vehicle for me!
Awesome Experience - Penny Lyman
I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and products they sell. I have only been a customer since 2011 and purchased our 5th vehicle today. Every time I am greated with excellent customer service from Troy Brenneman our salesman to Mike Bokman to finance and even when we need service. They have gone above and beyond for us everytime. I am a very pleased customer with all of the services I have received. If its not right they make it right! Rick Bokman staff is by far the BEST in the business! If you are looking for a class act dealership that will treat you right look no further! Rick Bokman is the place!
Service department is excellent. - Linda Walker
First time I ever had a problem with my Impala. The service representative and mechanic handled the problem and did an outstanding job. Thanks to all involved.
Great Experience - TRECEnv
I'm a business owner and this was my first time dealing with Ken Barrett Chevrolet. I have to say they were great to work with, Todd Colegrove and the sales staff located the exact vehicle we were looking for and had it at the dealership with 24 hour of making the deal. The vehicle and all the paperwork was ready to go when schedule and it was very easy transaction. We will be going back to Ken Barrett Chevrolet for future vehicle purchases.
My new rude - TwoChevys
My whole process of buying a new truck was wonderful. From the ambience of the show room to the choice of trucks to look at and my salesman, Drew Fisher, going out of his way to find my dream truck for me
Best dealership ever - Suburban
This is just the best dealership hands down. Any & everytime i have to have my truck serviced, i receive nothing but the best customer service here...
A pleasure to work with - srladow
Xavier Cox at Valley Cadillac (used cars) was a pleasure to work with. He was prompt in my inquiry about a specific used car on the lot and had the car ready for me to test drive when I arrived. He was complimentary about my research and knowledge about the vehicle and stayed an hour past closing time to close the deal, and the following day all the DMV, financing, and trade-in paperwork was complete. He even had the car cleaned and gas topped off for me at pickup. He was an absolute gentleman and patient with all my questions. I would do business again with him in the future. Highly recommended!
bought used car - Steve123
Had a pleasant car purchasing experience with Phil Knight. He was friendly & helpful. The dealership was clean & offered coffee & snacks. Only problem we felt was that the gas tank was given to us with under a 1/2 tank of gas.
I cannot WAIT until our leases end! - Melissa Wolski
Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involved because the lazy salesman didn't care to try and work things out for us. NOW, it's about that time to turn in my ats, as they would waive 4 payments I was at the dealership and spoke AT LENGTH to TJ (our salesman) about my car and picking out a new one. There was one I had my eye on, so in order to be able to waive 4 payments, I had to wait 2 months. No big deal. I WATCHED TJ put me on his calender to call on 4/16. Sadly, that call never came I guess an easy sale isn't what the dealership looks for. Smh... then, we received a letter from TJ, talking about it being that time and he would love to help us pick out a new vehicle. ???? Am I confused? It was as if the LONG conversation we had, never happened. ????I was told he put my name on that car so it wouldn't be sold to anyone else. So, apparently that was a lie? This was an easy, done deal, and they made it clear they don't need or want us as customers. I sent an email to TJ (salesman), Rob Swanson (sales manager) AND Mark Taggart (General manager if the dealership), and no response was even attempted. An apology, acknowledge their mistake maybe? Nope. Silence. This is our 3rd Cadillac from this dealership, so I am just blown away that they clearly don't care if we come back or not. There's absolutely NO WAY I'm going to BEG a dealership to sell me a car I thought TJ was the eager to earn your business type , but I guess not. I had left a glowing review o here for TJ, BUT, have since had it removed. My trust and respect are EARNED, not just given.... sorry.
My husband and I sit here scratching our heads... why? If you don't want our business, man up and tell me WHY! We are now looking at other vehicles and contemplating pulling away from Cadillac all together. That's 2 potential sales losses, Keyser. That means nothing to you? Wow....
Excellent service by Sales and Service - Csal
On our sixth vehicle from D’Ella overall. 4 leases and 2 purchased. Been very happy with the attention by both Sales and Seevice Department. Highly recommend to my friends and family all the time.
Second to none experience! - PAR2018
I gave highest rating because it was the best vehicle purchasing experience in the 24 years I am in the USA. All preliminary agreements regarding make, specifications, color and even trade in were done over email exchange. The trade in required some evaluation from service department, but it was quick and fair. All interactions at dealership were very professional, so I was out driving my new vehicle with minimal time spent. Bravo! I am hooked up with you guys.
Stress free experience - janeespo50
Jackie was so helpful and made the decision to drive my first Cadillac so easy and strss free. She is very friendly and efficient! I test drove the car and a week later I drove it home.I would highly reccommend her.
Best Cadillac dealer on LI, Most Honest Salesmen, Great! - lijoylo
We went to 3 other used Cadillac dealers before buying from North Bay. No question that the manager, Chris, and the salesman Petar Ardeljan were without question the most pleasant, sincere, honest, helpful, no BS ones of them all. After dealing with insincere, unscrupulous, and even lying salesmen at the other dealers, we were so relieved to encounter Chris and Petar. We started our relationship over the phone via multiple conversations with Chris, and the information he gave us over the phone was EXACTLY what we got when we went to their office....no bait-and-switch, no additional fees, no haggling, no nonsense...honest in evey way. Once we selected a car, Petar couldn't have been more helpful, even insisting that we take his cell number in case we had any problems, any time. These guys made buying a car a pleasant experience. We'll definitely be going back for our next car.
Easy Purchase no Games!!!! - JMan
Keith the salesman was very professional and knowledgeable. I purchased a Certified 2015 ATS I had 3 concerns about the vechile and he addressed everyone. A pleasurable buying experience something not many car dealers offer. I would recommend.
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