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Dina was fantastic, a pleasure to deal with. She's... - robkrohley
Dina was fantastic, a pleasure to deal with. She's friendly, plain speaking, clear and concise. She made the entire experience seamless. Best dealership by far! Everything from Sales to Service is impeccable!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing consultant
We are very pleased with our used car purchasing... - cnelson14850
We are very pleased with our used car purchasing experience. They went out of their way to answer questions, arrange for test drives, and prepare paperwork ahead of signing to minimize pickup time. They also assisted us with a snow tire recommendation.
Would definitely recommend Jim DiSunno and Buzz Chew,... - Lakeautoservice
Would definitely recommend Jim DiSunno and Buzz Chew, The
whole process from start to finish could not have been easier. Love my new car!
Thanks for all your help.
Delivery Specialist / Tech Specialist
Loved the team at Otto, from start to finish they went... - taraalicia87
Loved the team at Otto, from start to finish they went above and beyond! Best car buying process I have ever been through. I will be back.
Prompt service, friendly, fair price. I made the... - L.I. caddy guy
Prompt service, friendly, fair price. I made the appointment only a few days before, no problem. They took me right away, washed the car, offered me a ride. Overall very stress free experience.
Cadillac Brand Specialist
Certified Cadillac Sales and Leasing Consultant
I'm on my 3rd lease with Bical and every time I've had to... - jeremyb
I'm on my 3rd lease with Bical and every time I've had to deal with them it's been a pleasure. Charlie and the leasing team helped me find the car that I need and at the right price.
G.M. Product Specialist
Very simple, no haggling, good price..no pushy at all.... - ronrodr3000
Very simple, no haggling, good price..no pushy at all. Alan is a good man, got right to it. Financing easy as well. Go Caddy!
What an amazing experience...... Bill was super attentive... - kac08
What an amazing experience...... Bill was super attentive and satisfied all our needs. Very knowledgeable about his inventory and knows his STUFF. What a great experience.
My experience at West Herr GMC Cadillac of East Aurora is... - shawtski
My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?'
At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/Subarau, Honda, and GMC-Cadlilac stores. I cannot say that I have a 100% confident feeling that i did well in the deal. However, it was better than other dealerships offered. The sales associate, his sales manager were respectful. There were some issues with the vehicle that were covered by the dealer. The sales associate offered timely communication and patience while we made a decision. Allowing us to test drive multiple vehicles and asking questions.
Apr 29, 2021I just purchased a new 2021 Buick from... - LenB
Apr 29, 2021
I just purchased a new 2021 Buick from Jason at the dealership. Jason was excellent, very proficient, knowledgeable and extremely easy to work with. It was a pleasure to work with him and the experience was one of my best car purchase experiences. The dealership and Jason is highly recommended.
Worst service center rep. We got Dwight and the service... - DHernandez95
Worst service center rep. We got Dwight and the service was laughable. Our brand new truck got stranded bc of engine issues (it wasn’t turning on) and bc we didn’t buy it from that dealership (but we are under warranty as the truck is 4 months in) they didn’t give us a loaner bc they “didn’t have any” they expected us to give in and say ok to their Pathetic excuses. We live 40 min away so we needed a car to get home! There were 3 other angry customers complaining about the service in the 1 hour we were there so it wasn’t only us. hope they get it together
Modified the car to my liking. I’m very happy with my... - denise9944
Modified the car to my liking. I’m very happy with my purchase. Salesman took the time to make me happy. I continue to have loyalty to Chevy
Sold me a crashed car, would not let me see carfax,... - BMWvsMerc
Sold me a crashed car, would not let me see carfax, wouldn’t do anything after I found out car was hit, gm rude spoiled brat, father is owner. Salesman very good. But owners sneaky evil snakes.
I had the misfortune to visit this den of thieves and... - kc2bob
I had the misfortune to visit this den of thieves and bought a Dodge Charger. They kept me waiting 7.5 hours, ran my credit report thru 7 banks (even though I had a pre-qualified check) and when I got the letters from the banks in the mail it tuned out that they were selling me a car that had a higher loan to value rate. Frank is a complete liar, tried to tell me the Charger was worth $40,000. Stay away from these morally devoid sheisters. I bought another car today from Phil @ Enterprise Car Sales in Wayne, NJ. Totally fantastic experience, great car and purchased for 10% less than the KBB rate and the car had a no haggle price tag on the window (as it should be). Good Job M&M, your sales tactics and thievery just lost you a repeat client. Karma is a real B*xxx! Do yourself a favor and stay far away from M&M, the owner should be ashamed of himself. Now I'll wait for the cookie cutter response! "Please contact us, we are sorry you had a negative experience, we'd like to try to resolve this matter" - yeah right!
Greg Zimmer was extremely helpful in getting my vehicle... - ScottWhipple
Greg Zimmer was extremely helpful in getting my vehicle to me with very little trouble. Always very professional and kept me informed the entire time during the purchase process of my Certified Used Cadillac XTS. The service he gave was really an above and beyond effort and I am recommending him and Crest Cadillac to all my friends.
Petar is the man! Helped me walk out with my beautiful... - John N
Petar is the man! Helped me walk out with my beautiful Yukon. Thanks again for all of your help. I would highly recommend him to anyone looking to buy a car.
I was very nervous about coming in and buying a car. Once... - anneflynn51
I was very nervous about coming in and buying a car. Once I meant Brenda I felt very comfortable and had found a friend. She was very very professional. And Jamie did everything he could to find a good deal for me interest wise and payment wise. I was going to keep this car forever but now that I’ve dealt with them maybe in a few years I’ll go right back and traded in for something newer!!!!
i have always bought my new cars there, even my last used... - stevem
i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future.
Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it.
Pepe Cadillac is awesome! i had the pleasure of... - GAINDA.B.
Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease!
We just purchased a new Cadillac CT6. The dealer... - Cfstulick
We just purchased a new Cadillac CT6. The dealer personnel treated us well throughout the process. The trade value and rebates were faif and what was expected. Car was ready when promised.
I have been buying my cars from Davidson’s for many... - emmerise15
I have been buying my cars from Davidson’s for many years. Mary Fults has been my go to sales person the whole time. She is a special person and I consider her a friend. Love the new lease.
Always been very satisfied with their service. Glen has... - Gailsquier
Always been very satisfied with their service. Glen has always been honest about anything that needed or would need to be repaired..Service was sometimes longer than I thought it should be. But always explained why it took so long.
As a former dealer manager I could not believe the way we... - Buzz Barr
As a former dealer manager I could not believe the way we were treated by joe coyle. SO PROFESSIONAL, EASY TO WORK WITH, KNOWLEDGEABLE ABOUT THE PRODUCT HE WAS SELLING. Finance manager was very easy to work with . After the delivery I met with the owner Randy Farnsworth and let him know how happy we are with the process. We traveled about one hour and it was WELL WORTH IT.
AGAIN THANKS,Joe,Kevin, Randy, and Lynn
Purchased my Cadillac from here and had one of the best... - MaryAnn53
Purchased my Cadillac from here and had one of the best experiences here with Sales Dept. I have bought many new cats over the years and this experience is by far one of the best! Worked with Sales Rep Aaron Pritchard and Mgr Josh Crannell. They are professional, experienced and a pleasure to work with. Would definitely buy here again. I highly recommend there Sales and Manager personnel, I would definitely buy from here again. This dealership is by far the best in the area to purchase a new Cadillac or GMC from. We have purchased a Cadillac XT4 back in March just recently a GMC Denali.
Great people, great place. - JaredT12234234
I knew what i wanted, knew they had it. Ryan, the sales guy recognized I wanted to leave with the truck that day. He, and everyone at the dealership went above and beyond to make this happen. They even picked up the truck from my home to install a bed liner. My family has been Ingersoll customers and they just added another one for life.
Michael Jamal was great. Do you have the general manager... - EmmJayy
Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin
Excellent service in the repairs of my vehicle. From the... - Dkozoil
Excellent service in the repairs of my vehicle. From the quality of the parts and the detail work on the repairs was amazing. They actually cleaned the inside and outside of my vehicle upon me picking the vehicle up. Thank you!
Friendly, FAST, Efficient Service!!!! Had the Buick and... - Andy
Friendly, FAST, Efficient Service!!!! Had the Buick and the Cadillac serviced within the past month and each time it was a pleasure!!!!! Following the rules of preventing the viral spread was very apparent.....that'sanother reason for putting my mind at ease and feeling comfortable while awaiting service!!!! Great doing business at Davidson!!!!!!
If I could put 0 stars I would. Dennis he’s a liar and... - KJ
If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up.
Great at selling lemons - tboy4
Once again Della has failed to properly resolve an issue. On the second drive cycle (less than 10 miles driven since picking up the car from the dealership) the air bag warnings returned. This was their second attempt at fixing this same issue. The first attempt involved replacing the airbag clock spring. Within 10 miles of that, the "service airbag" warnings came back. Obviously Della did not test the repair. This time, they told me the driver's steering wheel airbag itself was faulty. So they replaced that. They obviously did not test the repair.
On the second attempt, I was told that the service manager said that Zurich (3rd party extended warranty insurer) may not pay for another claim and that I'd be responsible. They did pay for the part but not the labor, which I had to pay. I understand this from Zurich's point of view. Why should they keep paying an INEPT service department to continue to GUESS about the diagnostics and repairs for an issue?
As far as I'm concerned, Della should have eaten the labor charge and sent their mechanics for some remedial instruction in automotive mechanics. If they can't plug a computer into a car and be TOLD exactly what's wrong and what to do about it, there is no hope. They can't seem to find their way out of a wet paper bag. I may be being unfair though. It very well could be management pushing them to spend no time to properly diagnose and resolve issues. They obviously do not permit test driving following a repair. This is a pattern with Della.
Besides this airbag issue, they've previously been unable to address two other very serious issues with braking and steering on this same car. Following the first repair attempt of this airbag issue, I asked if the car was safe to drive - would the airbag deploy for no reason? I was told it would not. I'm not so sure.
I will feel as though I have a loaded gun pointed at my face every time I drive my car.
In New York
Bical Auto Mall