Best dealership I've been to - Bakerr137
Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love my California special! Thank you Jc, Derrick and Marino for making it happen!
Top Reviewed Specialists At This Dealership
Master Certified Product Specialist
2018 Ford Edge - Larry&Valerie
This dealer goes above and beyond what most dealers do. JB Hodges found our new car and made buying easy! Thank you JB, we will certainly do business with you guys again!
Great customer services - Wkadly
Justin did an awesome job , work on numbers to fit all my budget.
It took a minute to find the truck that fits my needs , justin and Mike did an awesome job
Walked in for an oil change walked out with a new truck. - OldC130FE
Chris Hancock and they sales team at Hall Ford are awesome! I bought my last truck with Chris last year and when I saw my new truck I immediately looked for Chris again. I was only browsing while I was getting my oil changed. The new truck was parked in the same spot where I saw my old truck. It was meant to be. Chris walked out and saw me and recognized me from the last year. The rest is history.
Sales and Leasing Consultant
Very good. - Dickie1231
The service and service reps were very good. They are friendly helpful answered all my questions. The service was very prompt and wait time was minimal.
Wes Shropshire put me in the perfect vehicle. - kristaf13
Dealing with Wes was a pleasure to work with, he put me in a vehicle that I am totally happy with and made the process of purchasing a vehicle a breeze. I will definatetly come back to Duncan Ford Chrysler Dodge Jeep again.
Better than the day before - CurlyCrew
I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.
Purchase AND Service - Stumpf
I purchased my new Masada 2017 from John Templeton in June 2017. John spent a great deal of time with me and my grandson in my making a choice. Knowing I wanted another Mazda 6 (my third) I wanted to see and test drive other Mazda models to be completely certain. John was very patient and made sure we saw several others....going back and forth obtaining keys and leading us to each....on that very hot summer day. Thank you, John Templeton
Regarding Mazda Service: I’ve always found good service at Berglund Mazda. I had airbag replacement twice in former Mazda 6’s.....had regular service in former Mazda’s and currently owned 2017 Mazda 6. I’ve found service explained and reception all very good. Even when I recently mistakenly thought something was wrong with my headlights....I was received courteously with full explanation.
Your above option under “New” does not provide for other makes; i,e., Mazda. Your option of “Reason for visit provides only ONE option. I’ve commented on BOTH Sales AND Service!! Your below option to say more does not open....??? Thus I’ve said “a little more” here.
Terry Jones at Madison Ford - B&Jj
Both sales people we worked with were very knowledgeable about the Ford Escape model we were looking at. They did not use pressure sales tactics. Very happy with our experience.
Beyond awesome service - timothy kruger
Great great great experience. The salesman Tony and finance staff went above and beyond to get me into the truck of my dreams. No pressure no hassle just kind and helpful. Really appreciated how helpful they were.
Emergency Service - blenna830
This dealership is so impressive. I was in town competing horses at the Virginia Horse Center. I called on a Friday and they saw me and got me fixed all on that day! Their professionalism and kindness helped me in a crisis. They are the type of customer service you do not see a lot anymore. Ryan in service was so easy to talk to and Richard their diesel tech knew 100% what was needed and got it done! They saved me in a crisis. I wish I lived in the area so I could use them on a regular basis! Thank you guys so much!
Excellent dealership - Sascha Ludeck
Perfect experience buying my Shelby GT350 from them! Ken from sales was great and provided me with all the requested information. I got exactly the trade in value for my old car which was estimated via internet. I had 0 hassle with finance to by stupid warranties ect. - very rare in the US.
Overall 5 stars!!!!
Absolutely amazing experience - Patrick
I was looking for a used car with low mileage. We drove from staunton and this was our 1st stop
We were greated by Wayne and was immediately impressed. No pressure, no sales pitch. Just a hello how are you today. Well the rest of the visit was like going to a friends family reunion. Introduced to all the people who would help us. My wife and I had a great time visiting with new friends. We left with the most amazing used taurus and many new friends. Looking forward to a long relationship with the Myers family.
BEST DEALERSHIP WE'VE EVER BEEN TO - CharleneABR
We took our vehicles to Riggins for service and people are top notch! Always friendly, appointments on time and available for questions and if they don't know they find out and call you. Over and aboard and the best sells men anywhere! We have now bought two new vehicles from them, I wouldn't go anywhere else. We appreciate they remember our names and act as if we are family, from their technicians, to service guy, to Mr. Riggins himself, they remember you. Top notch dealership.
Edge 2018 - DPSmith
Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.
Very good experience - MDP
Purchased a pre owned F350 from Battlefield Ford in Culpeper but it needed a couple things fixed. The whole team from Sales to Finance to Service was very accommodating. They definitely try to please the customer. I would buy another vehicle from them again and I will continue to service my vehicle there.
Great Experience with Auto Lease Buyout - christiankent
The professional staff at this dealership made the experience of transitioning out of a lease to a purchase incredibly easy and pleasant. We dealt primarily with two individuals--our sales consultant, Lee Peregoff, and the financial manager, Michael Childress. Both were not only knowledgeable, but more than that, they listened well to our needs and found perfect solutions. Cathy Carter shared the details of their auto body protection program and Mike worked out fair pricing to include a hefty extended warranty on a car that I plan to keep for a long time. And throughout our visit, Lee, the consummate gentleman, took a genuine interest in us and made us feel at home. No pressure, no stress whatsoever. We felt like we were working with a friend, and the entire transaction was surprisingly quick. Additionally, the dealership itself is a pleasant environment for customers, both in sales and service. Highly recommend Cavalier Ford Lincoln Greenbriar!
Only looking - Whitt
It was raining the day we came, but the salesman came out and helped us in every possible way. We left happy and in a new car. Will definitely be coming back.
Great Buying & Service Experience at Jim - Jweiser
I have relied on Jim Snead Ford ever since we moved to the Waynesboro area in 2002. I travel extensively and put ton of miles on a car in a year’s time. And, due to all the miles I put on a car I always purchase a Ford CPO pre owned. I just completed a purchase of a 2016 CPO Explorer and am quite pleased. JS salesman, Mickey Painter was very knowledgeable and professional. He was always prompt in answering questions and his follow-up was top notch. And, last but not least, with all the miles I put on a car, I depend on Jim Snead’s service department. Doug Kershner and his crew always go the extra mile.
Awesome Experience - KathyB
I was in the market for a new vehicle and had narrowed it down to either an Edge or Explorer. Upon meeting Nikkolai at Sheehy Ford in Ashland and getting all the information needed as well as test driving, my decision was easy - a 2019 Edge! It was an awesome and easy experience working with Nikkolai and the financing group.
Excellent customer service. - Truck lover
Excellent customer experience. William Goin was a pleasure to work with. Honest and trustworthy. Mindful of our time. Knowledgeable and helpful to meet our needs. Thank you!
Inspection/Oil change - WBurgK
Williamsburg Ford always does a great job at inspecting and fixing up my car w/ oil changes and/or repairs. They are a great crew. They keep my car running top notch and keep me safe while on the road!
Purchase of Ford F-150 Limited - Tallguy
Greatly appreciated the attentiveness of Mr. Rich Hamilton and Mr. Ron Beagle. Overall, the purchase of our MY 2018 F150 Limited was easy and straight forward.
Worst car buying experience...EVER - Mustang dude
Worst car buying experience I've ever had. Never again. I purchased a new car because I wanted a NEW car, not one that has been worked on or has had issues of some sort. And let's be honest, if you are dropping 40k on a car, you are expecting a certain level of quality. Just 2 months after purchasing the car, I had to have body paint work done to the point of removing doors and rocker panels... I feel like the car is ruined (and If you have ever purchased a new car and had to have work done on it, you know what I am talking about. The car never feels the same).
So I thought maybe Koons knowing all of this and my situation would be willing to work with me on trading my vehicle. They seemed receptive so I wanted to give them a chance to make things right. I told Koons I would purchase a more expensive upgraded vehicle and would be willing to accept a reasonable loss on my end for as a "trade in". Silly me. Koons offer was hands down one of the boldest "big nut" insults I have experienced.
Please keep in mind I had no delusions of Koons simply buying the car back, and as I stated before I was willing to accept a reasonable loss. And of course their numbers included tax, title, delivery & processing fees. Koons didn't even bother trying to wave or reduce their "processing & delivery fee", Wow. After all of Koons "understanding" they slid a piece of paper across the table and told me to cram it...
I realized at that moment the dealership had no interest in retaining me as a customer. They made their sale already, thanks sucker!
Koons had my vehicle for over a month. I had to constantly reach out to them for the status of my vehicle. Every time it felt like I was forgotten.
I understand, the dealership is a business like any other, and I wasn't looking for free ride, I want them to make their money. But after everything I experienced, I think the worst part of all this is the dealerships massive failure to make this right with a brand new customer, who purchased a premium vehicle.
Won’t ever shop anywhere else - Dmiller21
I recently just purchased a vehicle from Shenandoah Ford. Vincent is the go to guy if you’re planning on shopping there. He worked his butt off to make sure I left with the truck I came in wanting. Hats off to you Vincent, you the man.
Worst experience ever - Jakeshrader
Do not trust them! Take your truck somewhere else. They couldn't fix my truck and still made me pay for all the repairs. They ruined my alarm system and my custom tuner and won't take responsibility. I had my steering components completely replaced and my truck is still unsafe and all over the road. Sales staff is rude and after they get the sale they treat you like crap.
State Inspection - fordlover
Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.
Beware! Bought a new Mustang that had undisclosed paint work - nccarnut59
I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender did not match the rest of the car. Koons barely communicates with me now. They have offered to have the fender repainted to match the rest of the car. Who wants a NEW car with a repainted fender that has been repainted again? I have asked for and should receive a refund. The level of lack of concern with Koons is astounding.
Not Perfect, but Close - Escape in Virginia
We had a very good car-buying experience buying our 2018 Escape at Sheehy Ford recently, due in large part to our salesperson, Crystal Treadway. It probably didn't hurt that she is about the same age as my husband and me, but that was the least of it. She was very friendly but, at the same time, knowledgeable and professional.
We knew what we were looking for, and Crystal wasted no time getting us a vehicle to test drive. Once we had decided on the model, color, etc., Crystal quickly found found one at another Sheehy store in MD. We had our financing in place and a Ford X-Plan certificate, which made finding a price we could live with easier than past experiences at other dealers. Jake spent a few minutes with us explaining how the X-Plan, Ford discounts, and price for our trade-in affected the price. Crystal was consistently pleasant and helpful throughout the process of getting our paperwork put together and ready for the Finance department.
Once Tony Habibi in Finance had told us about all the various programs we could add on top of our purchase price and we had made our decision, we signed the paperwork, and left happy customers, looking forward to coming back in a couple days to get our new Escape.
We weren't as happy when we went back to pick up our new vehicle. Crystal informed us when we arrived at the dealership that our the Escape we had purchased had already been sold when we bought it. So, they had found us another one that matched our requirements. The unfortunate part of the situation is that no one notified us of the change, so we had everything in place with our credit union and insurance company for the original vehicle. We then had to call the credit union to fax the new buyer's order and the insurance company to give them the VIN for new vehicle so we had coverage on the right one. In addition, we had to sign all the paperwork again in the Finance department.
Crystal continued to be pleasant and helpful through all this rig-a-ma-roll, including offering to call the credit union and insurance company for us right then so we didn't have take care of it after we got home. When we finally left Sheehy in our new Escape, we were close to being as happy as we were after our first visit.
We love the new vehicle and would recommend Sheehy Springfield, Crystal, and Ford.
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