73 Virginia Ford Dealers

Fun. - tamcatlett

Fun. Respectful of this female truck buyer. Explanations were clear & simple. No question was unimportant.

My go to place for auto work. - Walt

My go to place for auto work. I've always had great experiences with Marlow Ford

Reputable dealership, great Sales, Financing and support - Same as Above

Reputable dealership, great Sales, Financing and support staff. Superb Service Techs and Writers. Parts Department top shelf.

Natasha was a very great help and took care of us with - gcarpen381

Natasha was a very great help and took care of us with the greatest professionalism. Work done timely.

Excellent sales person, Hunter! - woodsmarnie9

Excellent sales person, Hunter! I had a great experience buying my new F150! The finance lady was also exceptional. Ive bought lots of vehicles and this was by far my best experience!

My daughter called the service department. - Ordie1122

My daughter called the service department. Elijah was her service advisor. She told him that something was wrong with her car since she had been in there for an oil change. Elijah immediately looked up her account, verify that she was there recently for an oil change sent a tow truck to pick up her car and had it completed within three hours and returned to my Daughter with zero questions asked zero hassle. This is the future of customer service. If every department in the automotive industry did this sales would be through the roof. Car manufacturers have lost contact with the customer. Southern Ford is bringing that back. Do yourself a favor shop at southern if not for a car get your oil changed there. You won’t regret it.

I had high expectations when I purchased my SUV and - William

I had high expectations when I purchased my SUV and Richmond Ford made it happen. Thank you Wyatt you went above and beyond to make sure I left in the vehicle I wanted. All my future vehicles will come from Richmond Ford.

Beach Ford always provides great service for my vehicles - sportjames23

Beach Ford always provides great service for my vehicles and takes care of any needs I have.

Fantastic experience from start to fish. - richfoll

Fantastic experience from start to fish. I can't imagine why anyone would take their Ford anywhere else!

They were very instrumental in finding my car when my - jamesbaylor0405

They were very instrumental in finding my car when my model was not at their dealership.

Quick and professional, always work with the customer to - Dee Dennard

Quick and professional, always work with the customer to make sure that they understand what if going on with their vehicle. Al understands customer satisfaction and’s their time.

Staff was very professional, knowledgeable and courteous. - Pam

Staff was very professional, knowledgeable and courteous. Would recommend to anyone looking for a new or used vehicle.

It was timely and the appt was set up immediately for the - David.jarrett2023

It was timely and the appt was set up immediately for the next day thanks to Ms Angel and her professional doing

This is my first second vehicle from them. - joseph.lewis.64

This is my first second vehicle from them. Work with BM both times was excellent experience. The place is nice and clean. I love everything about 12

This was my first experience with Steven Ford, and it was - moodyht

This was my first experience with Steven Ford, and it was pretty good. I came to have “The Works” done on my F150 and, while I was waiting, to look into buying a new Transit van. My F150 was taken in promptly at my appointment time and the work was finished in about an hour. My dealings with service writer Doug Meadows and briefly with one other service writer who assisted Doug was excellent. So service wise my experience with Steven Ford was excellent, and it is likely I will come back for my next 5,000 mile oil change, when I will also have my worn brakes repaired and my tires replaced. My experience in Sales was pretty good but not flawless. I had a 10am appointment with Conner, of which I was reminded during the preceding week about a DOZEN times by phone, text and email (very annoying), but when I got there Conner was with another customer and could not see me. Perhaps all those reminders should have gone to him instead of me. But no big deal. I was soon put with Trip Moore, a clean cut, courteous, agreeable and striving young man from whom, the more he worked with me, I came to very much want to buy a van. Although he had been on the job only a month, he did a fine job showing, explaining and test driving with me the one Transit that was in stock. Made me want to buy. However, I had come with a list of features I wanted on my Transit which required it to be special ordered, so now Trip began a one man track meet in which he ran uncomplainingly back and forth between me and his boss, I guess, trying get a quote on what I wanted. I was struck by how many dashes it took him to finally get the particulars right, even though I had provided a clear list printed off the Ford website. Finally it was finished for more money than I had hoped but about what I had expected, and I went home to think about it. I then noticed the quote was for an extended length van, not the long length I asked for. Oh well, easy to fix. Overall I was impressed with the dealership. It appeared to be very well managed. EVERYONE that came within 20 feet greeted me with a hello and a smile and was quick to help me in any way, like the guy who didn’t just point to where the coffee is but took me there and showed how to do it. Derek, introducing himself as “one of the managers,” made a point of speaking to me and letting me know he was there to help - pleasant and professional. I saw lots of small things done right, including the coffee which was delicious. The facility was a clean and orderly place to be and easy to use. The men’s room was pleasant and clean. I rated the dealership four stars instead of five because of the ridiculous to the point of disgusting number of calls, texts and emails I got before my appointment and afterwards. That needs to be cut way back as it is very annoying and off putting. In the end, however, I will certainly be back for service and maybe to buy a vehicle.

Koons Ford was great in help us find the perfect Bronco. - dberry132

Koons Ford was great in help us find the perfect Bronco. Sale guy was super knowledgeable about all the Broncos on the lot and very patient as I looked at each one.

adjusted review. - Frankrightnow

adjusted review. I was refunded the charge for wheel damage on a rental car. Was reached out to by Joesph Britt and he apologized for my experience. That means alot. Thank you No never buy a car from here. bought a 2023 expedition with only 20k miles and had to bring it back because the Gold certified. truck had 4 major leaks and needed a new transfer case. The service department is terrible Jesse wont call you you have to call him. and The rental car department will Scam you they will say you damaged a car and it all because they did not do a walk around when they rented you the car like every other rental car company does. They said well " you should have done one yourself" BUT they wont give you the keys or show to the car until you sign it.

I’ve purchased two cars from Koons in the last 3 months. - Brenner.robin

I’ve purchased two cars from Koons in the last 3 months. They are professional and extremely friendly without being pushy, knowledgeable, and made both transactions easy. Would recommend and will do future business with them.

Second time working with this dealership and once again - kalea.mcfadden1

Second time working with this dealership and once again they were absolutely incredible. I’m in Texas and they’re in Virginia, but they made the entire process seamless and stress-free. Super professional, responsive, and genuinely helpful. Hands down one of the best car-buying experiences I’ve ever had.

As always, treated with respect and courtesy. - hashereight

As always, treated with respect and courtesy. Good communication. Problems explained clearly. Work performed was over and above.

We purchased a car from the dealership and once with - ashood077

We purchased a car from the dealership and once with the finance person, everyone else left for the day, we signed the paperwork and left with the car. The was on a Saturday. We drove an hour home and noticed we were charged a "200.00 addition" to the vehicle price for a Classic Theft Protection Plan ,that was never explained by anyone at the dealership. On Monday I spoke to Trey about this and was told it comes with all the vehicles and was not optional. My problem was the signature was done on a signature pad so we never saw the actual form. Since this on all your vehicles and is not an option to the buyer it should be explained before you are signing the loan papers. After speaking with the manager and with it being posted on their website, we were able to resolve the issue. Great sales lady and I love my new car.

I recently had the pleasure of purchasing my vehicle from - philvz

I recently had the pleasure of purchasing my vehicle from Richmond Lincoln, and I cannot recommend Luca highly enough. His in-depth knowledge of the Lincoln product, unwavering professionalism, and smooth, engaging personality made the entire process not only straightforward but truly enjoyable. Luca’s ability to clearly explain every feature and detail instilled confidence in my decision, ensuring I felt well-informed and valued throughout the purchase. What truly set this experience apart was how Luca embodies the Lincoln brand and the Richmond Lincoln dealership. His commitment to excellence and genuine care for his customers make him a standout professional in the industry—qualities that I will undoubtedly share with my friends and family. Additionally, I must commend Jazz, the financial manager, who worked his magic to secure a car payment that perfectly fit my budget. Jazz’s expertise and dedication turned what could have been a stressful process into a seamless and positive experience. Together, Luca and Jazz represent the very best of Richmond Lincoln, making my vehicle purchase a memorable and hassle-free journey.

Thank you Kevin for buying my Tacoma. - travisbaugher55

Thank you Kevin for buying my Tacoma. If I decide to buy a Ford truck in the future I will let you know.

Service Center is excellent. - Don Rosie

Service Center is excellent. The salesman was great, easy to work with. Quick and reliable

I had bought a 2020 ford escape from Jason pearman that - bhillenburg2024

I had bought a 2020 ford escape from Jason pearman that had some body issues and it was the worst experience possible for my first time buying a car, thank god he is no longer there because I wouldn’t recommend him. I decided to give them a second chance and I went to Corey oxendine and he has been more then helpful and responsive he got me traded out of the escape into a 2024 ford edge and I couldn’t be happier with it. I highly reccommend Corey Oxendine and I think this boy deserves a raise or a promotion or something. He has beyond helped me when nobody else wanted to and I appreciate everything he did for me. If you go to Aschenbach ask for Corey!!

Have dealt with MCF for decades. - Chris P

Have dealt with MCF for decades. From sales, service, and bodyshop. Always on top of their game. Much appreciated..

Buying a car from there was easy and fast. - Jsr06gt

Buying a car from there was easy and fast. Sales lady was very friendly and helpful. .

Great experience - F150

No hidden fee's , ask for the out the door price and that's what you get. Thank you for being an honest dealership. I cant remember everyone's name but they where all great. I bought new F150 Ruby Red

Great people. - Wayno

Great people. Excellent sale person. Very attentive to the details. Truck was clean and shiny thanks to Woody