Excellent - Copper1021
Richmond Ford West was the most pleasurable experience I’ve ever had purchasing a vehicle. The staff was courteous, professional and attentive to my needs. I would recommend this dealership to anyone.
Top Reviewed Specialists At This Dealership
Master Certified Product Specialist
J. B. Hodges "The Man" - Ford
Shop Parrish Ford where you get the home town special treatment . You will not regret the decision to come to Goochland to make your auto purchase. J. B. is your man!
Wonderful experience - Diane0319
Just drove off the lot with my new car! Working with Mark could not have been more pleasant or comfortable. He went above and beyond to make sure all my questions were answered, my concerns were addressed and that he had done everything he could to ensure that my needs were met. By far the most positive car buying experience I've ever had, highly recommend them!
Excellent Service - Latasha p Perkins
Really great service from every team member assisting my family. Enjoyed doing business there and would highly recommend to friends and family. We really felt they cared about what we needed.
Buying a new Ford truck - trucklady
We were very pleased with our salesman Jimmy Johnson. He answered all of our questions and was very patient. It was a BIG decision going from a Dodge to a Ford!!(had to face all the guys at Fas Mart).
Ritchie was also very helpful and nice to work with.
Ellen and Roy Smith
First Commercial Purchase from Sheehy - Ed Cowdrey
Terry was great at helping us acquire our first Ford Transit! He was patient, helpful, professional, and helped us get exactly what we needed. We will definitely buy from him again.
Awesome! - S4lnz
Everyone from the salesman Marqus to the finance dept John and manager Tommy was a blessing to work with. So friendly and got me in the vehicle I wanted in no time.
Great - Autocwg
Would find a way to streamline process. More time for sales people to sell. Would think you could reduce paperwork. Sales people were great, friendly and knowledgeable.
Garage door opener - dhp50
The Shelor Service team never gave up until they found the true cause of the problem.
Bobby Coleman kept me informed in a very professional manner.
He was friendly and was truly genuine when asking me what it would take for me to be completely satisfied. I was totally satisfied with the end result.
Great service - barepickle
Samee and the team was great to work with. They worked with me to make sure I got what I wanted at an affordable price.
Internet Sales Manager
Sales and Leasing Consultant
Mike Asay is the guy! - JanetRobbins
Mike Asay is an ASSET to Ted Britt! I was leasing my Lincoln MKT at first , he has helped me decide to buy it !
Mike Asay is the guy !!
Chevy purhase - jmason19
Had Wes help me out for several months trying to find a vehicle that was within my budget. After many trial and errors on vehicle, the man stuck with me and kept me up to date on what I was looking for and what I could afford. I had heard that he was the man to go to when it comes to treating you right. Wes didn't try and get a bunch of money from me, the man just wanted to help me out. Thank you sir.
Well organized from Beginning to end - Executive Director
Knowledgeable about product, patient with process, no hard sell, worked well as a team to accommodate the customer. Will surely return as a result of how I was treated.
Senior Sales Professional
wonderful people and experience - JB
Loved the experience. Would definitely buy here when ready. Wonderful showroom and easy people to deal with. Always an enjoyable experience dealing with fun and knowledgeable people.
Awesome dealership with great people - H. Aleid
Awesome car buying experience! We purchased a used car from Purvis Ford and we couldn't be any happier! The whole experience was smooth and easy from A-Z. We found the car on the web and emailed Purvis Ford about it. They responded promptly. Taylor Clark was the salesperson we communicated with through emails and worked with when we arrived to the dealership. He showed us a tremendous amount of respect and genuine care from the start. He graciously explained the specs of the car we came to look at (and eventually bought). Then he left us alone to inspect the car and test drive it. We didn't feel pressured to buy at all. Once we decided to make the purchase, he gave us the total purchase price (including tax, tags and dealers fees). We made them a reasonable best (first and final) offer and they accept it (without the typical car salesmen play! You know what I'm talking about, right?! When they start with astronomical price -with all kinds of hidden fees and inapplicable discounts- and slowly/painfully work their way down, when the salesmen go to their manager to present an offer -and drag their feet in the way- letting the customer simmer in anxiety, and after many trips back and forth to the floor manager, the floor manager comes in in-person to establish a "take it or leave it" number because there are many other customers interested in the car.... etc.).
Once they accepted our offer (without the above painful play), we filled the paperwork and were escorted to the finance person (forgot his name but he is an awesome finance person and an Army veteran) who also showed us a tremendous amount of respect. He also didn't pressure us to buy the unnecessary third-party warranty since the car came with its original factory warranty supported by a complimentary 3years/75K limited warranty from Purvis Ford! Yes, FREE of charge!!! Again, we felt un-pressured and completely at ease throughout the whole process. In fact, we chatted about the weather, sports, and previous military-experiences...
Once we finished with the finance person, we found our car at the front door gas-filled, tags installed, detailed and ready to go!
We learned that most of the people who work at Purvis Ford are military veterans and we also heard good vibes about the owners of this dealership which truly speaks volumes of how great and honest people they really are!
Thank you Purvis Ford for this true hassle-free, smooth car-buying experience! You got a life-time customer and will definitely recommend you for our friends and family!
Best Service - Marcusallen2112
I have always been nervous about dealerships. I really appreciate the loaner car Kevin let me use to go run errands while my vehicle was in the shop. The service department made the process quick and easy. Thanks Leckner Ford
Excellent care when dealing with purchase of used vehicle - patricia
The customer care that I received from Ted Britt Smart Wheels was excellent. They assisted me with the repair of my vehicle to minimize the money that I would have to pay. Thank you to Jeff and Frank, and Ricky who all helped me out with this issue. You guys are amazing. I would recommend any family and friends to go visit them if you are looking for a used vehicle.
A great buying experience - TimH57
I had initially been email with Jason, but when my wife and I went into Sheehy, we met with Gary Stiles. Even though it was later in the evening, Gary took his time and listened to us, walked us through what our different options were, and found us the right truck based on our requirements. Gary applied no pressure and made the whole buying experience enjoyable. We'll definitely go back to Sheehy and I will recommend them to our friends.
Luis in Finance was also very helpful and had us in and out quickly. That was much appreciated.
Service - Elizabeth Owen
I am from out of town. Stopped in to get my oil change. They looked busy, yet fit me in a timely manner. Melissa and Kevin were friendly and very helpful. I know if I ever need anything when I'm back in town I know where I am going.
Internet Sales Manager
Customer service is excellent - Meaghan
I am very impressed with the quality of customer service here at Malloy Ford. They were helpful and informative without being pushy. I purchased a car that day and they have been extremely helpful even after the purchase. I would highly recommend them.
Great Experience!!! - DoopDoopNation
Great buying experience over here, Sean Mathis is a very personable salesman and the process was smooth. Appreciate everything they’ve done for my first buying experience so far.
Internet Sales Consultant
Beyond awesome service - timothy kruger
Great great great experience. The salesman Tony and finance staff went above and beyond to get me into the truck of my dreams. No pressure no hassle just kind and helpful. Really appreciated how helpful they were.
5000 mile service - southriverent
Service staff very personable. Service was prompt and completed as promised. Ryan advised the need for a new air filter and asked permission to replace.
Buyer - dlayman
I in the past have bought a Ford vehicle from another dealership and decided to give this dealership a try. I was so impressed by the salesman and the sales manager and also the
finance manager. I have never been to a dealership where you feel like you are so important. I sure I could not have found a salesperson who was not pushy but was there to answer any questions I may have had. After the sale he was very helpful in explaining all aspects of the vehicle. I will continue purchasing any other vehicles from this dealership because of the highly qualified
Personal that work there. I commend the ownership for having the highly qualified personal the have in place
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
BEST DEALERSHIP WE'VE EVER BEEN TO - CharleneABR
We took our vehicles to Riggins for service and people are top notch! Always friendly, appointments on time and available for questions and if they don't know they find out and call you. Over and aboard and the best sells men anywhere! We have now bought two new vehicles from them, I wouldn't go anywhere else. We appreciate they remember our names and act as if we are family, from their technicians, to service guy, to Mr. Riggins himself, they remember you. Top notch dealership.
Excellent Service Department - ketoctin
I have all our vehicles serviced here including our 97 Honda Civic. No issues/problems ever. Started bring my vehicles here with the purchase of our 2004 Ranger that now has 225,000 miles on it.
Ford Escape recall - M4bs
Everyone is courteous and professional. Recall repair was explained thoroughly. We have had our Escape and our F-350 in here for service and repair several times and have always been pleased.
Happy Customer - Bob&Barbara
Our salesman, Josh Moore, was a pleasure to work with - no hassle and pressure free. The entire process was comfortable and went smoothly. Bill, the sales manager, and Doug Bower were all a . part of our pleasant experience. Gentlemen, it was a pleasure.
Great Service - james w belcher
My experience at Apple Ford has always been great. Sales and services folks have always been courteous and professional. I always feel I am getting exceptional service each and every time. Thanks
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