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I was just amazed at everything the provided with me... - Linda
I was just amazed at everything the provided with me being a teacher !
Top Reviewed Service Specialists At This Dealership
Express Service Advisor
My advisor Raymond was very nice, friendly and patient.... - Tian
My advisor Raymond was very nice, friendly and patient. He had the knowledge about my car needs. He takes good care of my car every time he helps me.
Ford Service Advisor
Service advisor listened to the issue and made sure they... - Coyotesrule
Service advisor listened to the issue and made sure they addressed it in a timely manner. Kept me appraised of the status and let me know when parts would be available for repair.
I came in with my husbands truck ,Jose greeted me with a... - Triath43
I came in with my husbands truck ,Jose greeted me with a pleasant attitude. The truck was well taken care of thanks to great service
Assistant Service Manager
Service dept. Great. Eating mac and cheese right now.... - GUSNAVA0078
Service dept. Great. Eating mac and cheese right now. Super good. But service is awesome . Will be back daily without being late. Love this place
Straightforward, honest , Awesome service! - Maria
Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this place. The Service Advisor asked what I need service with and if I have any questions, he listened and explained in detail what I had asked; he also provided me the cost before leading me to the waiting area. Also, the guy who was outside when you drop off your vehicle was very polite, asked if I needed a ride to my work and the female employee who checked me in was very prompt =)
When I claimed my vehicle, my Service Advisor had my car washed!! THANK YOU
Great Service - Johnr.jaroszii
I took my F150 in for service on a Friday morning. They did back brakes, oil, trans fluid, brake fluid, spark plugs, and new battery all in one day. Sierra was the rep and she was professional, attentive, and quick. I would highly recommend Colley Fords service a great rep, and excellent results. Thank you, Sierra.
fast service with a recall - pauiel
extremely fast service with a recall. galpin is a machine. the service advisor was very friendly. He kept me updated throughout the process and helped get my car done quicker than I expected
I was surprised he remembered me from another dealer he... - Caligeek
I was surprised he remembered me from another dealer he worked at. I had an issue at the other dealer with another service writer. David listened to my concerns and fixed the issue. When I arrived at Gosch Ford Hemet, Davis was my service writer. Once again, David was excellent. He addressed my concerns and explained the service I needed. He was very courteous and friendly. I would bring my vehicle back to Gosch Ford in Hemet and use David as my service writer.
Having recently moved here from CO, I’d searched the... - T
Having recently moved here from CO, I’d searched the local area and beyond for a decent, highly rated Ford dealer service department here and around Carmichael, CA—but there were none to be found, none with recent, current ratings. I searched high and low and had almost conceded to SETTLING for a sub-par service experience, such as what I frequently experienced (and researched/read about) at numerous Ford dealer service departments in the Colorado Springs and Denver areas.
After continued research, I determined that distance wasn’t a major factor, within limits, and not necessarily a deal breaker. That’s when I learned about and decided on Rio Vista Ford, which is 61 miles away from where I live.
When I called and spoke to Branndon to set up an appointment—I’d read highly rated reviews about him already—I wasn’t disappointed by his knowledge, customer service, and overall attitude and conversation. Positive experience!
When the day came for me to actually drive to the dealership, I met Steve, the Owner. I didn’t know who he was, so I asked for Branndon, after which Steve told me he, himself, is the owner. Obviously, I was speaking with the right person, so I engaged with him regarding my 2017 F350, which I had brought in for its 67.5k service.
Steve and I had a lengthy conversation regarding my past dealer experiences for this truck—I purchased the 100k/72 months premium MX package from Ford when I bought the truck—and I explained to him why I drove so far to his dealership in Rio Vista. Steve then proceeded to explain what my purchased MX package included and how it fell far short and realistically included only the minimum required MX. Honestly, I was skeptical at first, knowing he was going to try to upsell me on some additional MX and associated $. I was right—in part. We talked at length, including what should’ve been done at 60k miles—or at least recommended by previous Ford dealers where I had the truck serviced—but was never even mentioned. After going through each MX item, line by line, deleting what I’d already paid for in my 100k service plan, I wholeheartedly told Steve to “do it, all of it.” Yes, it was gonna cost a relatively significant amount of $, but I figured—I KNEW—it was worth it, especially if it’d help me maintain and keep my truck for.... many years to come (part of the reason I bought this, my first diesel truck, in the first place).
Long story even longer, Steve gave me regular status updates as the mechanics were working on my truck—I waited in the lounge, since I’d travelled so far to have the truck maintained—which I very much appreciated. More positive experiences!
I forgot to mention Robert, who worked with me and Steve and typed up all the repair orders (there were several, including warranteed steering component items a previous Ford dealer didn’t address or mention at all, even after performing the minimum recall MX for a steering damper!) and explained what he, Steve and I had discussed and agreed upon. Branndon was exceptional, as well. Positive experiences again!
When all was completed, I engaged with all three men. Robert and Steve clarified and handled the repair orders, and Branndon and Steve dealt w/me regarding payment for services rendered. All, again, very positive.
I was running late—I explained my drop dead time to Steve at the beginning of the the day, and he said he’d do his absolute best to get everything done—and as we wrapped up everything, I was in a hurry to leave, because I had to be somewhere else. They’d completed everything we’d all discussed, but Steve asked if I had time to wait for them to wash the truck—about 15 minutes or so. I told him I didn’t have time and was already later than I wanted to be. He said he owed me and would take care of it next time.
There’s much more I could write, but this is already quite lengthy.
Suffice it to say, Rio Vista Ford’s service department is THE BEST SERVICE DEPARTMENT I’ve ever encountered and engaged with—and this in my many years of owning 10+ different trucks from ALL the pickup truck manufactures/dealers in the US, since my first Dodge in 1980. I finally came back to Ford, and along with this super capable F350 Super Duty and the simply OUTSTANDING service and experience here, I’d be a fool not to make this my chosen dealership now and in the future.
And so I have. Rio Vista Ford’s service department is THE PLACE to take your Ford for service. Period.
On my visit your service advisor Miguel was helpful,... - D briaire
On my visit your service advisor Miguel was helpful, knowledgeable and personable. Very happy with the service department at Santa Margarita Ford.
Keep up the good job!
Danny G. He always has a good and positive attitude about... - Jax
Danny G. He always has a good and positive attitude about finding your part and go the extra distance to make sure that he finds the correct part for you!
I leave my car at this dealership with confidence that... - Ukjoyceherrera@prodigy.net
I leave my car at this dealership with confidence that all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly client.
Purchased Transit at Oregon dealership. First... - rush
Purchased Transit at Oregon dealership. First appointment In Ventura there was confusion over using reward points for oil change, so I paid, then called Ford as well as selling dealership.
Second appointment was excellent. Had NOT scheduled. Took in promptly and used points. Done rapidly.
Excellent customer service! Car was washed and ready to... - Suzanne m
Excellent customer service! Car was washed and ready to go as promised. We get all our fords serviced here. We had. Recall service, great job!
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
They were quite helpful and my car was ready soon. Also I... - jane1234
They were quite helpful and my car was ready soon. Also I looked into possibly getting an extended warranty and Christian was helpful. And I only had to wait about an hour and a half.
The service department was clean, friendly, and... - joecountry63
The service department was clean, friendly, and efficient. While your pricing structure is "dealership" level, I expected that as wasn't surprised. I did appreciate how hard the service tech worked to help make sure my Ford Pass points could be used to pay for part of the service experience.
Daniel Inzunza in Service is helpful with all my 2004... - mittelma1
Daniel Inzunza in Service is helpful with all my 2004 Expedition needs at McCoy Mills. He was also helpful with where to go for reupholstering the drivers seat.
I've been getting my vehicle serviced here for years.... - sanford
I've been getting my vehicle serviced here for years. They have always done a fine job on the car as well as been pleasant in dealing with me.
Nicole is awesome. She is a rock star. Always advises of... - Babalou
Nicole is awesome. She is a rock star. Always advises of completion of work and updated status. I highly recommend Toyota Carlsbad to all.
We had another great dealership experience here at Villa... - Chargerman0
We had another great dealership experience here at Villa Ford. From the moment we dropped the truck of we knew it was in good hands. We received updates all the way through the process and the truck was ready the same day. Thanks Villa!
Fiesta Ford always provides quality service. They are... - CBEC
Fiesta Ford always provides quality service. They are knowledgeable and able to fix any problem quickly. They also do great regular service. They keep me informed of what’s needed for regular maintenance.
Excellent!!Annette was an excellent customer service... - email@example.com
Annette was an excellent customer service employee who from beginning to end was very helpful and accommodating to making that I was taken care of and service needs met!
Great efficient and friendly service. Good at... - manycoloredbeast
Great efficient and friendly service. Good at accommodating special requests also. Service was also fast, and when I have had to leave the car transportation was provided at no extra cost.
Whether we are buying a car/truck or having our cars... - lbmsluck
Whether we are buying a car/truck or having our cars repaired we have always had excellent service at Vista Ford. We have been customers for over 30 years.
Randy was very helpful. No wait to start service. Work... - ES
Randy was very helpful. No wait to start service. Work done as requested. Safe area to wait. Appreciate the free car wash. You are requiring too many words to submit a raiting.
Always very helpful and friendly. Excellent Service... - gjemb5a
Always very helpful and friendly. Excellent Service Department everything requested is done right the first time.
Ben was very helpful and made sure my car was checked... - monicaphelps2002
Ben was very helpful and made sure my car was checked thoroughly by service. He also offered a Lyft. I trust them with my SUV!
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