37 Illinois Kia Dealers

Scott and everyone at your dealership made the purchase - ta1021

Scott and everyone at your dealership made the purchase of our new car an exceptional experience. Highly recommend to all my friends and family.

I talked with Mike about ordering a vehicle and he called - tcnickmatt

I talked with Mike about ordering a vehicle and he called me back with the information I asked for. I will continue to work with Mike and this dealership.

The service was relatively quick and the advisor I worked - Flip360

The service was relatively quick and the advisor I worked with was very helpful and understanding.

Jason made the buying process an absolute breeze! - Nick K

Jason made the buying process an absolute breeze! He worked with us over his personal vacation to make sure we could pick up our new vehicle on the only day we were free. I look forward to working with Jason and the O’Brien team for all future purchases!

It was amazing interacting with them. - Nishantsharma0141

It was amazing interacting with them. Very helpful and friendly staff. Will definitely work with them in future

I did not think i was going to buy a vehcile today but - latasha.hosey

I did not think i was going to buy a vehcile today but world kia joliet did their thing! Come see carlos and angie!

Nicest car dealership I’ve been to, and I’ve worked at - kaitlyn bauman

Nicest car dealership I’ve been to, and I’ve worked at two! Very clean environment. The workers are professional yet have so much personality.

Arby did an awesome job! - Chad W,

Arby did an awesome job! He explained the features and worked with us on payment and finance. We love our new Sorento! Thanks!!

Excellent customer service Clean courteous and kept me - ms.amp

Excellent customer service Clean courteous and kept me informed about my vehicle status via txt In and out in reasonable amount of time My kind of service

Thanks to Wade, he helped me out with my first car, very - Guan

Thanks to Wade, he helped me out with my first car, very easy to work with

Kami Hill has been patient and professional during my - Shudong

Kami Hill has been patient and professional during my scheduled appointment for general vehicle service and checkups. The whole process is straightforward and transparent. Great experience!

Expect Exuberant Price Markups for anything. - Dg4

Expect Exuberant Price Markups for anything. Don't believe the Google reviews. They are price gouging like crazy.

Worse service ever they lie to you sealing you promises - 2021 Kia Sedona

Worse service ever they lie to you sealing you promises when you buy a New car saying if any issues come back we will help you a 2021 Kia Sedona got into rear end hit body shop at Kia classic fix it like new but left few things unfix a plastic trim crack not replaced and they never did an alignment on the rear tires or even check it out after I pick this car up a noise while driving was notice father few weeks that noise was louder and louder when back to the shop they told me straight out they didn’t do nothing to the suspension they said they do body work and this was auto repair services department so they do nothing and my insurance did wan-to fixed because it was not stated on the claim so now dealing with the noise when to the auto service department and explain it my situation they also straigh out say they were too busy they can’t help me so now at this point I don’t want o drive this car like that anymore not knowing if more damage will be done by driving like that I ask them again gto help me about they for the second time said if you want take it to another Kia dealership at this point I was so disappointed amd yes I did went to Antioch Kia dealership they drive the car for 5 minutes and said that the tires was the issue that the car need it and alignment and tire rotation so I said go ahead and do it since previous dealer didn’t do it well the problem went to the front after they rotate tires I call them and they said drive it for at least 1000 miles it will go away and I did but yo today the noise never got less it went worse so end it up replacing all tires and the issue went a way and also when the oil change was done at waukegan Kia they put on my receipt at denied a full synthetic oil but I was never ask so I call back and they said they did it because full synthetic cost more when they supposed use full synthetic oil for these cars I also find out that here all review are 5 star and at better businesses bureau they have bad reviews

Dan Slaughter was great to work with. - Meg

Dan Slaughter was great to work with. He even stayed hours past closing on a Friday night to ensure we could drive our new Telluride home. Love the vehicle!

Outstanding customer service. - jstnfrly

Outstanding customer service. Team worked past closing to get my family in a new car. Friendliest experience buying a car in my entire life.

Awesome experience especially Andrew vela and Gali Macias - khurram Navaid

Awesome experience especially Andrew vela and Gali Macias they both did Great work and make us satisfy in all aspects

Took car in with flashing check engine light. - T. Cox

Took car in with flashing check engine light. Found out that Kia engines have an issue with excessive oil consumption, and not only have I been losing oil, but the excess oil burn had clogged up my catalytic convertor. My vehicle was still under the extended warranty that Kia had issued for the problem. We started the process of testing for excessive oil consumption. After several 1000 mile checks and tech testing, we have discovered that I was eligible for engine replacement, and was told it would take about 3 days for Kia to respond. After 2 weeks, I contacted them and was told that Kia would no longer cover their issue under the warranty and that my engine would have to blow in order to qualify....maybe. No one from the service department contacted me regarding this "change". No one reached out to see what else we could do. I left a bad review for lack of contact, and within a few hours, Justin the service manager called me. He then told me he would see what he could do and would ask for a good-will replacement, but that he would contact me back, regardless of the outcome. Almost 2 weeks later, again, no contact or response. Now I have a car that I have to put oil in every 1000 miles and that will plug up the exhaust again because of it. If Kia has changed their rules of the extended warranty or has knowingly sent out bad product and refuses to stand behind it, I cannot really blame this particular service department for that. However, their lack of response (which has been consistently poor from the first time i started this process) is unacceptable service. I would very highly recommend anyone reading this to not buy a Kia and to seek another dealership for any service needs

The service department has had my car for 4 months. - Charles Jackson

The service department has had my car for 4 months. Let me start by saying this I’m pissed beyond words. They have been giving me the run around in all this time. The first thing they told me was that my warranty wasn’t answering for them and when they got a hold of them it was a back and forward argument Danny said. After I called the warranty company they said different but ok I went off on everybody because at this point it’s been 2 months and I’m still paying a car note. So I wanted to talk to a manager which is hector and Tim. I called everyday for an update on my car they all said different things like parts didn’t come in, we order the wrong part, we haven’t went through the shipped parts and so much more. Now that it’s 4 months later I’m being told my management the parts are in and the engine is together we don’t understand way out tech has put it in. That’s not all now after the warranty covered what they covered I give them $1440 to break down the engine which I was told I wasn’t supposed to pay because it’s covered. Danny says to me we have a part that we missed out on you claim can we use the $1440 you give to get the part. I said yes and asked him will I have to pay any more money. He said no Mr. Jackson everything is paid and over we have to fix it and you come get it this was last month. They have texted me and gave me so many dates on which my car would be ready 6 times to be honest. Every week it’s something different. I called today because it was supposed to be ready Tim tell me sorry don’t yell but your car isn’t ready. It’s all together just hasn’t been put in the car yet. I said why not he said honestly I don’t know. They are saying that I have to pay $3400 because my warranty didn’t cover everything. They did a $13,000.00 job on a $10,000.00 car. And have had my car for months and it still not ready on none of the days they said it would be fixed. Tim and hector comes up with writing me a check for $180 to cover 3 days of rental for this weekend because my car might be ready Monday but can’t be for sure. I’m pissed off I need to know who I can get in touch with to make a complaint and possibly sue. 4 months no car and paying a note. And y’all still want $3400 and only gone give me $180 for 3 day rental I’m highly disappointed and the management and staff of the Berwyn Kia Service it’s been 4 months of calling about my car and they never have a answer always bs.

Tristan Diaz really helped with buying out my lease. - Maria duero

Tristan Diaz really helped with buying out my lease. Was very kind and made everything quick and easy

Jacob sales man awesome guy Ill highly recommend him I - m.melgoza8684

Jacob sales man awesome guy Ill highly recommend him I was happy with my sale🙏🙏

Great experience and an awesome salesman, Kosta. - Kevin T.

Great experience and an awesome salesman, Kosta. My wife and I traded in our lease early for the purchase that we had special ordered our new Kia Sorrento. After speaking with Kosta on the phone knowing how a lot of dealerships like to play games and just do what they can to get people in the store, Kosta was very upfront and honest about the procedure for ordering a car. Was not pushy at all. Upon arrival of the dealership I have to be honest to say I was very wary of the honesty of the phone conversation. However, upon meeting Kosta everything he said was absolutely correct and went smooth sailing. There is not one thing or gimmick or trick that was attempted at this dealership. This had to of been one of my nicest and easiest car buying experiences. Kosta spent endless time making sure my wife and I knew the ins and outs of our new vehicle which came in months earlier than we expected. My wife was very excited to have her new car so early. I will be recommending anyone I know to this dealership. Kosta, my wife and I cannot thank you enough for all of your great customer service and you are one excellent person to talk with as well. Thank you Kosta and Elgin/Wag Kia for giving us such a great experience. We look forward to seeing you guys and working with you guys with our next vehicle when it’s time.

I never received a response back to the email I sent to - Kim

I never received a response back to the email I sent to them about the car I seen on line

I was beyond impressed with my salesman Dan Wallow, who - dee masterson

I was beyond impressed with my salesman Dan Wallow, who went above and beyond to make sure all my questions were answered and made the car-buying process seamless and stress-free. Dan was genuine, honest, and it was evident he takes great pride in his work. The store manager Mo was also very wonderful to work with. He made it his job to make sure I didn't leave without being 110% satisfied -- mission accomplished! I highly recommend this dealership. I'm a new Kia customer and after this experience, I'll be back.

Sells Nissans with bad transmissions and will not honor - Youngnarissa

Sells Nissans with bad transmissions and will not honor the warranty! I paid 3900 to fix my own transmission. I would have NEVER purchased this vehicle knowing about the class action lawsuit against Nissan due to malfunctioning transmissions. They never made me aware of this before purchasing. That’s how they get over and get the money from these finance companies. So quick to make a quick buck but no good intentions for the customer. 16,000 car I’m still paying on too! Do not buy here!

Never in my life have I been treated so poorly. - CATHYEVAN

Never in my life have I been treated so poorly. Talked to Marco and we had a deal. Drove 45 minutes only to be told by another salesman the car was sold! Already gave all our information. Marco was no where to be found. Seriously, don't think I would trust this dealership.

"WHEN IS A DEAL NOT A DEAL ? - dgw100

"WHEN IS A DEAL NOT A DEAL ? " --- WHEN YOU DEAL WITH WLLOWBROOK KIA A week after they agreed to a specific deal, upon turning in a leased 2019 Kia, they stated that the person who gave me the trade-in amount a week ago was not an authorized appraiser and the deal they agreed upon would not be completed. I have contacted both Kia American and Kia Motors Finance and complained. Have yet to hear anything but I will never deal with this dealership again.

BEWARE! - Ryan H

BEWARE! Awful, unethical dealer. I had a terrible experience. I ordered a specialty vehicle through them, waited several months, called them every 4 weeks to confirm my interest in the car, and was repeatedly told "not to worry, no deposit and no paperwork is necessary, as soon as we get the allocation the car is yours." After approximately 6 months, when they finally received the allocation they decided to sell it to someone else because they were local and I was an out of market customer. They never called me to let me know and it wasn't until I called them once again to inquire about the status that they informed me what they had done. The worst thing is, they (Mark Buehl, Sales Manager) didn't even apologize after what happened and what they did to me. Completely wasted months of my time and I missed out on other, similar vehicles I would have purchased. I was so frustrated and mad, I could have screamed. BAD DEALER with UNETHCIAL staff. DO NOT do business here!

Bo, Alex and Scott were very helpful and met all our - Malibu2722

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

By far the worst service department that i have ever... - Mosbycurtis

By far the worst service department that i have ever dealt with. 2016 Kia Sorento oil light comes on and we are told that they won’t replace the engine until it starts knocking. Started knocking and the xxxxx I talked to today acted like they have no clue what I’m talking about. So I asked for the service guy named Jesse which is the one we’ve dealt with and he’s always conveniently out for the day. They will never get another xxxxing dime out of us.