Great - Debbie Feigl
Very helpful and got me reimbursed for the tire I had to replace. My car was in the day before for oil change and tire rotation..
Top Reviewed Specialists At This Dealership
Ford Sales Team
Kia Sales Team
Great experience - Coach 20
Jason was awesome to work with. He listened to what I wanted, he was honest with me about my expectations and he showed me something he thought was good based on what I told him. He also showed me what I wanted and let me know that I could get that deal done but it probably wouldnt have been best for me in the long run. He was extremely knowledgeable about the cars and the process and best of all I was in and out in 2 hours (most of that time was me think ing). Very smooth process and I appreciate jason very much.
Jim was very helpful in explaining specs on the vehicle - shengyi
Napleton has a great reputation and Jim is one of the reasons why from my experience today. Jim seems to be an asset to your organization.
Car Shopping - Kaci Raelyn
I decided to checkout Gary Lang bc of its very large inventory and figured I would be able to find the pre owned vehicle I needed at a reasonable price. I was very surprised at how well all the vehicles I looked at were in such great condition. I’ve been to other dealers where it looked like they just threw a vehicle on the lot after being traded in without even detailing them. Every vehicle I looked at seemed to had new tires and shined almost like a new car. Needless to say I wasn’t let down and had a great salesman that wasn’t pushy and was very patient with me looking at several vehicles. Thanks Kevin Curtis at Gary Lang
Excellent - Kia
Great experience. Everyone was very helpful. Chet, Ed, and Mike were wonderful .My wife and I have bought a couple of cars from this dealership and had nothing but great experience
Sales and Leasing Associate
Director of Business Development
firas syriani was graet - jon
firas syriani got me approved on a brand brand new kia sorento im so happy i will refer anyone i can here thank you for making it work firas
Great experience - Gcup71
This was a great dealership. I love my new jeep. Thank you Karl and Connor for everything! I would recommend this dealership to everyone i know that needs a car
Happily Surprised - heidibeth
We were happy with the process of finding and purchasing our Kia. Woody was always helpful, never pushy, and we enjoyed his company. We also appreciate his attentiveness since buying a car, to make sure all is well. We like our new-to-us little vehicle and appreciate the two month or two thousand mile warranty that has helped us get a couple issues fixed.
Hyundai, Kia, Mazda, Mitsubishi Sales Manager
Pete in service - Buddy
If you ever need help see Pete in Chevy service awesome guy to help you out and give you all the info on your car
Sales and Leasing Consultant
Happy Customer! - John N
Stu Miller is great at what he does! He found us the Explorer we wanted!! We appreciate all the work he did to locate it for us and we know it was not an easy task!!
just bought our 2nd Kia Sorento....🙂 - Sandi & David
Several colors to choose from. Very easy and accommodating dealership. They had to work around our busy schedules and did so without hesitation. Perry was even willing to come in after a root canal if need be. I'd say that goes above and beyond.
Excellent purchase experience - Bill D
I have purchased several Kia's from Gerald KIA . I was recently in the market for a NIro (hybrid) and Dennis Michelsen was my sales consultant. I appreciated his knowledge of the vehicle, my budget and pricing needs. We tested the Niro and agreed on a fair price. Dennis is really personable and easy to work with in these stressful car buying situations. It was a positive experience and I would highly recommend him.
Returning customer from Metropolis dealership - Crete33
Had a great experience with Jordan Kirkpatrick in sales and finance officer Dave. Would recommend friends to Ward Chevy AND Ward Chrysler!!Aaron drove us from Metroplis to Carbondale in OUR car. Who does that??!!! Great experience
EZ PZ - Dana
Everybody involved was very kind. They listened and did not push. In 6 days and 4 visits I GOT EXACTLY what I was looking for and left with a smile.
Quentin Stanley! - Devonbutler1986@yahoo.com
Quentin Stanley, Best salesman I’ve met . He is real personable and down to earth and can make things happen.. he’s the only person I will buy from and they only place I will go to get a car.
Service is always A plus - Basia
Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time to go here!
Fantastic experience! - Don and Charlene
Very genuine Manager, Mike Castagnino cares and wants you to be happy. Chuck Zaborac went to great lengths to get us what was important to us. They also work with you even after the sale is completed. I can't say enough for this dealership.
Awesome!! - JessB33
Kendall went about and beyond to meet all my needs and I couldn't be happier!!! Thank you so much Kendall and the Kia team!!!
Great experience - Joelgarcia1985
Es su ando tareas free experiencias thank you Tracz ando Danny for finding me a perfecto car and thank to Dustin Hill and Mike T for getting me an amazing rate and deal!!!!
Fantastic car buying experience! - Cheryl Reilly
We were looking for a Kia Stinger and stopped by Liberty Kia after chatting with David Drumke on the phone early on a Saturday morning. David was friendly and personable and very knowledgeable about the Stinger. We test drove the car and was ready to purchase. David explained the process thoroughly and walked us through the paperwork with ease. Negotiating the price (which is always a stressful event) was easy and stress-free. PERFECT negotiating process. Everything was in writing before we got to the finance department which is headed up by John Hernandez. John is a great guy, easy to talk to and explained everything that we were signing.
We couldn't have asked for an easier transaction. If you're in the market for a new Kia (or used), I would highly recommend Liberty Kia, they're truly the "neighbor's" neighborhood dealer to see.
Cheryl Reilly :)
Excellent - Marzena27
Great service very friendly and helpful staff!!! I waited for a long time but it was worth it. I didn't have to pay to fix my cobbler. Kia awesome warranty!!!
The most horrific experience ever! - Susan.Ramos
I bought a brand new Kia Optima SXL limited edition vehicle in 2013 and a Kia Forte in 2015 from Berwyn Kia. The Optima came with a 100,000 mile bumper to bumper warranty. Since the car has failed me very unimaginably, including needing a new engine, starter, alternator, and audio system, there have been issues with the air conditioning system, overheating, and among many other concerns. Everytime I've brought it in for servicing, I have found myself needing to convince Berwyn Kia about such warranty. The matter has been truly exhausting, a total and complete nightmare!
Over a week ago I brought the car in to get yet another issue resolved, and to revisit prior very poor quality work. And yet again I was given the round around.
I found myself needing to make numerous attempts to escalate my issue but to no avail, because the owner Al also refused to take my calls,
The owner didn't care to listen to my iissues, to learn about the below standard job performance of some of his employees, in the area of basic customer service, due diligence, follow through, work ethic, follow through, a basic acceptable level of quality in their work.
Instead he called me to threaten me to remove my car from his premise, that he found it very disrespectful of me to have called to speak to a number of his employees, in my need for assistance with my matter, in my need to get a basic answers to do with my failing vehicle.
In his call he was rude, threatening, condescending, unapologetic, ungrateful and unprofessional, and like his employee, without letting me get a word in, after he finished threatening me that he would call the police to have me arrested if I ever stepped foot in the premise, hung up on me! Yes this after spending over 70,000 dollars in his facility!!
I had to call the Berwyn police department to escort me to the facility, to remove the Kia Optima Limited Edition 40,000 dollar failing vehicle, I purchased from him, which still had the visible bumper damage it sustained at the facility, damage they said, they would repair and later refused responsibility for.
I now understand why everytime I visit the facility I see different employees, why the phones ring off the hook when I call to schedule an appointment, why I have found myself needing to call the sales department to have my call redirected to the service area. Yes, they do answer their sales calls.
I now know why employee's such as Hector in the service department think it's okay to be rude and disrespectful to a customer, why they are argumentative, and why they feel so empowered to actually hang up on a customers, and talk to them in any unprofessional and disrespectful way, I understand why it is acceptable for this facility to take 3 days to diagnose a vehicle and why the follow through is so poor and unacceptable.
When a business owner fails to understand who is the bread and butter of the business, and how they impact the bottom line and also don't know what is the number one reason whybusinesses fail, they truly have no business being in business, this is my opinion.
I have never been treated so poorly in my life and in other business I have been treated way better for purchases I've made of a significantly lesser value!
I of coarse will never again purchase another vehicle from this facility, and most certainly and will definitely not recommend the product or the facility to anyone ever quite the contrary, for the reasons I just gave you!
I await to hear from the Corporate Kia Consumer Department. I hope they value my loyalty and business!
Amazing experience this dealership gave me. - Bubbie
Patrick Defrancesco and trainee Sean treated me like a princess. They rolled up with my 2018 Forte like I won the lottery. Totally caught off guard they made sure that every single detail is exactly what I wanted. Like I am living a dream. These gentlemen were so professional and courteous to me I am truly thankful. Than to top this off Patrick had Sean follow me home with my new car. Than I get free car washes for the life of this car. I'm in heaven. Thank you Jackie.
Crooks work here - kelsey youngblood
All this KIA branch wants is your hard earned money. They do not care about anything else, just a quick sale of their over priced cars.
Not Happy - Jack13
I went to niy an used the salesman Bob Mitchell and I agreed on a price and shook hands on it...The finace manger got me distracted on warranty...I signed and did not look when I got home price was original...not the agreed to price. THIS PLACE is very dishonest.
Assumed we couldnt afford the car inquired about - Carlover1
We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again.
Terrible Experience with Service - smastio
Son bought a used car in Jan of 18. Feb the alternator stopped. Towing and time off to help $300. They said they would have it repaired in 4 days. Two weeks later my son and I went to pick it up. There were scratches in the front side were the mechanic's belt rubbed and they agreed. There was a great deal of grease on the floorboard and they agreed. They were going to hand it back to us as is - that didn't happen. Couple month later the car dies again and needs jumped from Lisle to St. Charles 15 times. Then towed back to Napleton. - cost another $300-400 lost income and towing. They said the car will be done 2-3 days later , then 5 days, then 10 days, now another 5 days. They have the part! I am sitting in their lobby in protest. Just put the xxxx thing in! The Service Manger John, Steve and Ramous (I think) all three don't care enough to support what they sell. Didn't want to do this , but I must. I have been waiting for the GM Steve Napleton for an hours now. At first they said I just missed him and he went to lunch - will be back in 20-30 mins. I drove up. It has now been 90 mins and no sight. They last lied again saying that he was in a meeting with NIssan - I hope they take his dealership away because the lost time misery index is OFF THE CHARTS! I agree with Ron's review and others, don't think I'm wrong. It will be a timely mistake.
I agree with Chris B., Rob M., Ryan G., Allison B., R.W. and more now on Yelp.
1 STAR... One time is not a statistic but many times is - RUN!!!
DECEITFUL STAY AWAY - CUBBIES514
Called and received a price on a car. Daniel Brennan emailed me the price. Told him cash out the door ( numerous times). Went there to put a down payment down and to test drive. When it came time for the paper work Daniel's manager Michael Quigley came over to us and said Daniel made a mistake by $ 1000.00. They forgot to add in destination charges, also they thought I was financing so they gave me $1000.00 discount for that. I could not have been more clear about cash! Michael Quigley was the most obnoxious person I have ever dealt with in my life. He said he would overlook the financing but not the destination charges. Told him I had it in writing and he said it was a mistake. He would not stand behind it, I told him if this was a mistake from your salesman you should stand behind it and not penalize the customer. He had a carefree but determined attitude and made it clear he was not budging! Michael Quigley is very ignorant and tries to be a very demeaning person to a point that I said I would have to think about it because I thought it was very unethical. He said the offer was only good until 9:00 pm and it was now 8:30. I can not understand how Kia could have such a deceitful and ignorant manager! It was at that time I called Ed Napleton of Elmhurst they not only waited for us but they were so friendly, courteous and honorable and they found the car we were looking for and we bought it the next day! I highly advise you to stay away from McGrath Arlington and if you want a professional car dealership with no pressure visit Ed Napleton of Elmhurst . Sincerely Donna M
Visit this dealership ONLY if you enjoy getting scammed. - corwashere
Libertyville Auto Plaza is, quite literally, the epitome of your standard shady, sleazy, unethical and dishonest dealerships. Really, this place is a "60 Minutes" special just waiting to happen.
Oh where do I begin?!? My wife and I were shopping around for a Kia Sorento and had called and visited several dealerships. Our Honda minivan was on its last leg and we had taken it to Carmax to see how much we could sell it for. Carmax offered us $4,000 so we kept hold of the offer to see if other dealerships could match it on a trade-in. We visited one dealership who told us they would actually give is $100 more if we would buy from them. We eventually did buy from them but not before getting nearly burned by Libertyville, but I digress.
Over the phone Libertyville offered us the same car with fewer miles for $500 less than the other dealership. They also informed us that the finance charge would be 3% and that they would match the Carmax appraisal. They had even gone so far as to assure us that there would be NO OTHER COSTS other than the typical tax, title and license fees. Thinking we had found a better deal, we drive all the way up to Libertyville, which is wear the fun really begins.
First as we are walking up to the entrance we are greeted by no fewer than three employees standing in front of the door smoking. Gross. Walking inside and catching our breath we are quickly handed over to "Omar", a pleasant enough fellow who, unfortunately, suffers from a delusion of honesty. We ask him to confirm that the deal that we were told over the phone was valid (3% APR, Carmax match, no hidden fees, etc) and he "assured" us that everything was on the up and up.... again... delusions of honesty.
The first red flag begins when Omar tells us that, even though we have a Carmax appraisal in hand, they would like to appraise our van themselves, and there "might" be a difference of opinion. After waiting for about 10 minutes Omar rushes back and quickly tells us that they would be giving us $3500 for the trade-in but that equates to $3800 with tax savings. And of course we stood our ground and told him, "No", you are going to give us what you told us you would give us. After which Omar tells us they'll appraise it again. WHAT?!?! Really?!?! Appraise it again? What do you expect to find a few hundred dollar bills tucked away in the glove compartment in the second go around, Omar?!?
The next red flag is when Omar comes back into the office and, without even checking our credit score, background, or even checking with a bank, tells us that with our trade-in (now magically $4000) our monthly payments would be $282 for 72 months. Well, let's do some basic math. If the car we are looking at is $17,000 and you apply $4,000 on a trade in bringing us down to $13,000. Then apply tax, title license, etc (assuming $2000 total) That would bring us to an amount being financed as $15,000. So pulling up a car payment calculator I quickly deduce that Omar and the merry elves in his finance department plan on charging us a whopping 10% finance charge after they told us it would be 3%!!!
I instantly bring this to Omar's attention who quickly feigns doe-like innocence. At that point I inform Omar that, being the son of a former car salesman, I know what he is trying to pull and that if I see one more inkling of shenanigans from his side of the table that we would be walking out the door. So as he steps away to go get his manager, my wife and I look at the pricing list for this deal and see that they also blatantly lied about not charging us the extra fees which were peppered all over the "agreement".
So, that being the proverbial straw that broke the camel's back. We pack up our stuff and proceed to try to find Omar who still has our van key so we can get it back. Omar and his "manager" (I really wish I could remember the manager's name... all I can say is that the "manager" looks like he would make a good extra in "The Soprano's" if it still aired. ) "Mr. Manager" informs me that he took personal charge of appraising our van and that the number they gave us was a good one... well of course you're going to tell us that... you're the one trying to scam us!!! I quickly point out each lie they told us and demanded our key back which, at that point, they were more than happy to give after being exposed for the frauds that they were.
STAY AWAY... FAR AWAY... Unless, of course, you enjoy getting scammed.
worst buying experience ever - Larry G
. the reason car dealers have a bad reputation.
after arriving at a mutually agreeable price, I proceeded to sign all paper work and discovered that an $800 charge was included in the billing for after market paint protection. i told them that i did not order this service and would not pay for it. the manager took offense , became belligerent, and told me that they would not complete the sale unless i agreed to this fee.
i wanted the car and complied .
Anderson Rock River Block
Ed Napleton Acura