Stress free car shopping - Ntschannen

Dealership was friendly and extremely helpful. They have a huge inventory so you are most likely to find the vechicle you desire. Salesman was easy to work with and was knowledgeable about the vechicle we were interested in. Manager helped us out tremendously with our trade in appraisals and then offering us a deal. We could tell how everyone worked as a team and wanting to satisfy the customer.

Friendly people - Bill

Ron Pearson was a pleasure to work with. He did a nice job of explaining everything I wanted to know about the vehicle I was interested in. Also dealt with Dan, Kristyn and Alan who were very nice to deal with.

Great experience - RayJayz

They were friendly, helpful and low pressure. Got a great deal and Erica was fantastic. Would buy a new or used car from them again.

Bought a used car and love it - Koolcarjxi

Wasn't sure what I wanted. I scooped the lot, gave Derek the stock numbers I was interested in, he literally ran to get the prices of all of them and knew a few thing about each of them. ( there were about 10 I was interested). Fell in love with the price of one, it fit in my budget, Derek said congratulations and started the process of my purchase. He was very knowledgeable of the car, was able to get it washed and ready for me, found someone to walk me through all of the tech stuff, made sure I got all the incentives possible and I was on my way to finance dept. no surprises, everything was just as I had been told. This is the second car I have bought through Derek. AWESOME GENTLEMEN.

Bought used truck for my son👍🏻 - Jbraunagel

Service was awesome. Fast in and out no hassle! Everyone super nice and helpful. Was an all around great experience!! Would recommend to anyone who needs a vehicle👍🏻👍🏻

EXCELLENT SERVICE - cmarehere

Very honorable service. We found a Kia Forte on car.com and the price was honored. Sales people were knowledgeable and to the point. We drove off with a brand new car in under 2 hours!

Great experience - Michelle L Sprinkle

Steven Nedanovski was great to work with! Very personable and understanding with wants and needs. Steven was present through the whole experience and kept me updated with the whole process. He also followed up after the purchase to ensure I was happy and loving my new Optima! Thanks Steven, great experience!

my 4th vehicle - robert

antonio has been great salesprson this is my 2nd truck i purchase he has been very professional helpful quick extremly happy i will look for him each time im ready for change

Patiently listened to; helpful and professional. - AngieC

There is an atmosphere of welcome to the Kia family. John Plewka and Jennifer Pratt were professional, knowledgeable and pleasant. Both spent as much time as I needed to make an informed decision with my purchase. Thank you, to John for his continuing tutorials with all the cutting edge technology which is now a part of my satisfying driving experience.

Ecellent visit - knw890

Was greeted at the door with a warm reception; and shown multiple options in comparison to the Sedona we were considering. Left with the car and a price we felt very comfortable with.

Very good experience - SpoiledAlex

Very good experience knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You

Fantastic experience - CJR

We worked with Woody to find the perfect car for our needs. He showed us several vehicles to narrow down exactly the right one. The whole experience was actually fun. Woody is a blast to work with and incredibly knowledgeable about all the brands, models and packages available, and believe me there are a lot of them. Big thumbs up!

Kia Niro - joshuasi

Great experience buying a car from Quentin at Gerald Kia of Naperville, they were able to assist with no issues and even offered to look into getting a color they didn't have in stock.

Nick was great. Personable and informative. - Dmac57

Nick was easy to wrk with. He explained our oprions in great detail. I was able to negotiate what I thought was a reasonable purchase price. They worked within our budget and we got the vehicle we wanted. Overall a great experience.

Returning customer from Metropolis dealership - Crete33

Had a great experience with Jordan Kirkpatrick in sales and finance officer Dave. Would recommend friends to Ward Chevy AND Ward Chrysler!!Aaron drove us from Metroplis to Carbondale in OUR car. Who does that??!!! Great experience

Horrendous sales tactics - Bill

My experience as a purchaser/lessor of cars for over 45 years is that this dealership is thee worst I have ever experienced. Misleading sale tactics/pricing; incomplete lease and warranty disclosures and non refund of a cancelled warranty are a few of the issues. I have been trying to get a $595 refund since I leased the car in 2016 and have gotten nothing as of today. Car was OK..use another dealer

April 2018 - SATISFIED

I just purchased a Dodge Journey from Berwyn KIA. Vince Poe Watts is my sales expert and he is Excellent. He is a professional that knows his stuff. He and all the team at Berwyn KIA have always been great to work with. I referred my family member to Vince and they bought 8 months ago from Berwyn KIA. Go to Berwyn KIA and Ask For VINCE WATTS

Good experience, great staff - Dian771

I’ve been a Kia of Bradley customer since 2013. Just purchased my second sportage and am thrilled. John was my salesman and was great to work with.. he was helpful without pressure. I strongly recommend Kia vehicles and Kia of Bradley

Kia service review - Kia service

Not so sure. Brought my Kia in for oil change and recall and lurching of the car. Only oil change was done. Was told a part was needed in re: to lurching and when part comes in recall would be done. Waited patiently a week and then called and no one knew what part. Since waiting a week, had to wait longer for appt. and lurching to be fixed. Was concerned about safety of driving car with lurching. It was resolved, however, I have an uneasy feeling of returning for service. I never had any problem before this time. Don, Service Mgr, was very apologetic, however, still unsure of coming back.

Service was fine - James 0516

The dealership is clean and the people were friendly. The sales people allow you the opportunity to view the vehicles without being hassled. They appear to offer their assistance when you are ready.

Crooks work here - kelsey youngblood

All this KIA branch wants is your hard earned money. They do not care about anything else, just a quick sale of their over priced cars.

HUGE SCAM - Jayjayjay

This dealership posts online listings of vehicles they do not have availiable. They will schedule you a test drive with the imaginary vehicle and then when you arrive after driving there ( I drove 70 miles) they will not have the vehicle and will try and sell you something else.

Assumed we couldnt afford the car inquired about - Carlover1

We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again.

Not Happy - Jack13

I went to niy an used the salesman Bob Mitchell and I agreed on a price and shook hands on it...The finace manger got me distracted on warranty...I signed and did not look when I got home price was original...not the agreed to price. THIS PLACE is very dishonest.

bait and switch - Leslie1111

I am a third-time car buyer at this dealership, and used to have trust in them. From the beginning, I informed the salemsan that I didn't want a beige interior. I told him many times. As I chose a make/model - SLX Turbo, I test drove the car  He told me it was the only one on the lot. I was supposed to understand that this was the car I was buying, even though it was never stated. Also, my previous car was shipped from another dealership so it meant nothing that this dealership has no other SLXs, it would come from another one. In good faith, I signed all the paperwork, and went out to the car with everything finished - the car was black with a beige interior. I yelled out loud becasue I was shocked. The salesamn said it was fine because I had the protection plan. I had no idea what to do. I should have refused the deal right there but I felt pressured by him to take the car. I drove it off the lit assuming we could fix this problem Monday. I emailed both the salesman and owner. Then I spoke wiht the owner. I was informed that there was nothing else I could do and was stuck with the car. He offered to pay for half of my remote start, which should have been included in a 36,000 car. I said thank you but I would handle it. I feel betrayed and frustrated that they were not honest since I trusted them. That was the last car I will ever buy from them and Kia. They do not care about a customer relationship, which they say they do. They were shiesters and I will share this information with the Better Business Bureau. Sincerely, Leslie

Unreliable new car and unprofessional GM - AllyB

In September, when my husband and I bought our new 2018 Kia Sportage from Napleton Kia Elgin we had a great experience. Well fast forward 6 months and we have had nothing but a nightmare. The brand new car we bought has more that 9 separate issues, some minor and some more concerning like it not starting properly. I have been patiently in and out of the dealership for weeks and have a claim filed with Kia corporate. Steve Napleton, the GM of this dealership has a lack of concern or respect for his loyal customers and doesn’t stand behind his product. When my husband and I first met with him about our options with getting rid of this new car that is broken, he tells us he has no control and pushes us off to somewhere else. Weeks continue and I have more problems and I continue to contact Steve. While they were very helpful in providing a loaner for me( which they should) their attitude and communication is horrendous. After picking my car up AGAIN the other day, I find that my invoice papers are incorrect. The dates are off and over 100 miles difference on their papers versus my odometer. They had put 230 miles on my car. Yes, I approved them driving it to test it, but 230 miles!! Ridiculous! I immediately called and talked to Steve Napleton to express my concern. Once again he tells me I just need to call back tomorrow to speak to service manager. NEVER an “I’m sorry this is so frustrating for you, I will look into this”. Nope! Just acts like this is no big deal. I explain to him that this is unacceptable and he needs to have more awareness of this things going on at HIS dealership. His response.. He tells me I am RUDE and disrespectful and that if I want to talk to him I need to treat him like a human and not like dirt on the bottomed of my shoe. That is a quote! WHAT!! At this point I am in tears and in SHOCK! First off, I’m not yelling or swearing and I have EVERY right as the consumer to be frustrated. Since when is the GM the victim? Not only did the car they sell me not work, but then they don’t help you and actually scold you for THEIR issues. This is the WORST customer service and absolutely the worst management I have ever dealt with in my life! I will NEVER go back here nor to any other Napleton. Beware! This dealership is full of disrespect, crooks!

Happy Customer! - John N

Stu Miller is great at what he does! He found us the Explorer we wanted!! We appreciate all the work he did to locate it for us and we know it was not an easy task!!

Doug at Nissan Libertyville - Monica

Had a great experience at Nissan with Doug Bloomer. He asked us what we wanted first then was able to show us what was available in the price that we needed. We were able to negotiate a price that worked. He is not a “typical” sales person. He told it like it was and was honest with what was achievable. I recommend Doug as a salesperson.

worst buying experience ever - Larry G

. the reason car dealers have a bad reputation. after arriving at a mutually agreeable price, I proceeded to sign all paper work and discovered that an $800 charge was included in the billing for after market paint protection. i told them that i did not order this service and would not pay for it. the manager took offense , became belligerent, and told me that they would not complete the sale unless i agreed to this fee. i wanted the car and complied .