🚫 Unethical treatment and dishonest handling of my - MoeA
🚫 Unethical treatment and dishonest handling of my signed offer.
I came to this Toyota dealership to sell my vehicle, and I was previously given a written, signed offer of $25,000 by one of their salespeople. I returned with that signed offer and handed it to another rep, who gave it to the manager. Without warning, the manager confiscated and shredded the document — claiming it “belonged to them” and that I should have never received it.
When I asked the manager for his name and phone number, he told me he was “Rob Paul” and gave me a number—only for me to later discover his real name is “Ryan DeVage” (Sales Manager) and that the contact info he provided was false.
I was stunned — not only was this offer issued to me voluntarily, but I had every legal and ethical right to retain it. When I calmly asked for an explanation, I was met with dismissiveness and borderline hostility. The manager repeatedly insisted it was “their paper” and “their policy,” refusing to acknowledge my rights as a customer.
I had to escalate to a higher manager “Kaleb Cline”
(General Sales Manager) across the street, who eventually told me to go back and retrieve the document — which, at that point, they claimed had already been destroyed. Only after pressure was I finally handed the paper back.
The entire situation was unprofessional, unethical, and deeply concerning. This dealership’s behavior toward me — a serious, respectful customer — shows a total disregard for consumer rights and transparent business practices.
Unless management takes accountability and addresses this issue directly, I will be filing complaints with the Maryland Motor Vehicle Administration (MVA) and the Maryland Attorney General’s Consumer Protection Division.
Customers deserve honesty, not manipulation, especially from a Toyota-branded dealership.
Read More