🚫 Terrible experience at Liberty Toyota Burlington, NJ - Doug
🚫 Terrible experience at Liberty Toyota Burlington, NJ 🚫
On August 20th, we purchased a Toyota Camry. During the process, my husband asked a simple question about how many times the credit would be run. At that moment, Rodney Bohler (the Used Car Manager, who was not even involved in our transaction) rudely interrupted and answered in a very arrogant and disrespectful way, saying the credit would be run “as many times as needed.” Completely unprofessional.
On August 23rd, we returned with the intention of buying a second brand-new vehicle (Highlander 2025), trading in our Nissan 2020. Again, Rodney unnecessarily inserted himself into the negotiation. He first offered $15,000 for the trade-in only if we took a vehicle from current inventory that same day. Since the Highlander we wanted was still in transit, he dropped the offer to $12,000. Later, after the salesman Milton (who was polite and professional throughout) tried to mediate, Rodney raised the offer to $13,500. When my husband declined, Rodney rudely said “no deal” and then sarcastically lowered the offer again to $12,000.
To make things worse, Rodney never came to apologize directly—he sent the salesman to apologize on his behalf. That shows a complete lack of professionalism and customer respect.
We had already experienced discrimination at this dealership back in 2018, and unfortunately, nothing seems to have changed.
👉 Recommendation: Do not waste your time at Liberty Toyota Burlington, NJ. If you want to be treated with respect and transparency, go to Holman Toyota in Mount Laurel, NJ instead.
The person responsible for this experience was Rodney – Used Car Manager.
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