awsome experience - mbattla1

they went out of there way to make the experience as great as possible ... will definitley buy my next car from here.. thanks mercedes smithtown

Rallye MB - DAVID.COSTA

This Dealership & Service center is the BEST I have ever experienced!!!! From the personal service, Loaner car and Texting you that car is ready.... You will Never feel like you are getting hustled or taken for granted either!!! I would definitely Always recommend!!!!

Thumbs Up! - BRY.NEVAREZ

I had a very positive experience at the Helms Bros dealership. Debbie Chung provided excellent customer service. She was very accommodating to me and my family during this process as a new customer. I definitely recommend her to anyone who is looking to buying or leasing a Mercedes-Benz.

Salesman was very helpful - Mindy chan

I will gave 10/10 for the salesman, he doing excellent job, and explain the car very detail and honestly, I was very satisfied . I must recommend for my friend.

Exceptional Experience with Christopher Lopez - HappyWife1107

My husband had the grand idea to surprise me with a Mercedes GLE 400 for the holidays. Now my husband knows we are supposed to be a team, and we make these decisions together, but he did it anyway way without consulting me! My husband is in the military and is used to throwing down orders, but knows this wife needs to be consulted about big decisions. So, as wonderful of a surprise as it was, I was frustrated. I asked my husband to bring me and the vehicle back to the dealership to talk with the salesman. I met Christopher Lopez, who sold my husband the vehicle. I honestly gave Christopher a hard time with questions about the vehicle and the cost. He took it in stride, and treated me with absolute respect. As a woman, it's difficult to navigate anything to do with automobile regarding sales, repair and so forth. Based on how he treated me, I now only want to work with Christopher Lopez regarding anything to do with buying a vehicle, regardless of make and or model. Thank you Christopher for your kindness, respect and not treating me like I know nothing! Also for the record, he saved my husband's butt from being in major hot water with me. Thank you to Christopher from both of us. Happy Holidays to you and your entire crew at Silver Star Motors.

2019 S KLASS - MIANGAAN

Best dealership experience ever at MB Whiteplains NY. Their Friendly, well trained, experienced staff, best service experience, competitive prices, transparency brings me back to them for years.

A Terrific Dealer/Manager and dealership experience - Mymax

Peter Lehman was honest, professional, prompt and a pleasure to deal with . We bought a luxury vehicle from him and being miles away, he was still able to make us feel completely comfortable with the purchase of this very special vehicle . I’ve had many cars over my long life but this was the most pleasant and easy transaction . Do not hesitate to use Peter of this dealership . Edvin, the finance person is also excellent !

Best car buying experience - ladydi8821

My experience at Mercedes Benz of Rockville Center exceeded my expectations. My salesperson, Jerone Sealy was exceptional, he was friendly , professional and displayed a very calm demeanor in his approach to selling. I never felt pressured. Jerone explained in detail every question I had regarding the vehicle. He was very knowledgeable and provided excellent customer service from the beginning to the end of the sale. If I had to rate him from 1 - 10 he deserves an 11. Jerone Sealy thank you so much. I love my GLE 43 Coupe just as you said I would. You are a top notch salesperson!

Knowledgeable and Courteous - Chrisfitz

I brought my car in for a low tire pressure warning. It was quickly diagnosed as a puncture in the front tire. The two front tires were very worn and so needed to be replaced. The service department gave me a loaner car and quickly installed my new tires along with the rotation. Everyone is friendly and professional.

Knowledgeable and straight forward ! - Mendez56

Not Only was Harald knowledgeable which is key when it’s your first time leasing. But he makes sure the does right by you and doesn’t lead you on. His team including Patrick, and their direct supervisor Scott are good guys. Expect nothing but exceptional service when dealing with them. Will definitely be coming back.

Very, very competitive pricing and they truly CARE - Hello

MB of Goldens Bridge has become a first rate sales operation. Their service department was always excellent. Their new sales manager has really turned the place around. Thank you.

Great Car Buying Experience!! - HopeF99

My car buying experience with James Fede was excellent. He was professional and had a great attitude! The process was smooth and I didn’t feel any pressure at all. I definitely will come back and recommend him to my friends and family!

Walk away - Disappointed

Walk away from this dealer before you’re greatly disappointed by their “B-Team” effort. They have zero sense of urgency toward customers. When I walked in there wasn’t anyone around, no receptionist, no sales person, nobody asked if i needed help. After picking up my vehicle, I called, emailed, texted various associates including my sales associate the status of my registration, No answers from any, now this is a Mercedes Benz dealer, not a used car lot, so much for “The Best Or Nothing” It wasn’t until I contact MB HQ to intervene. That was the only time I received a return call from a manager, Jen in SHMB vehicle registration, never returned my Call. Ken, no return call, email, text. I purchased the vehicle on the 3rd, the registration paperwork didn’t leave the dealer until the 19th, incompetence at its finest! if you want to get ignored after your purchase buy here. My recommendation is to walk away, give your business to a dealer who wants you as a valued MB customer. So my vehicle was parked until my registration came thru, Two weeks after my temp tags expired. Walk away from this place before you’re disappointed as I was. I received no applogy or speedy registration service refund or discount for their incompetence. SHMB is the Worse dealer we’ve dealt with in over 21 years of owning MB vehicles. Spread the word and walk away!

New owner of a E300 4matic - BettyBoop123

Everyone was professional and courtesy. They went above and beyond. I will highly recommend this dealership. I’m so happy with my new car. Thanks again

They do not care about your car - karthik

Had my amg Mercedes in there for service multiple times. horrible service. Did not fix issues with the car and releases it to me and then car still has issues and new issues are found later on after going to an independent shop and they accepted that there was an issue. They are hard to work with and unfortunately the only Mercedes dealer in the are so i am stuck going back there. When i lived downstate the service is way better and they care because they have competition. Body shop is also useless as they cannot do their job right and the paint fell of the car and then tried to blame it on me and i paid for a repaint which was their issue and then they repainted it without matching it correctly to the point the service guys pointed it out

Helpful - MM315

Frank in the body shop are willing work something out . I think that is a positive way of dealing with things. lets see how every thing goes.

They will rip you off and lie to you beware! - AnthonyAllee

They ripped me off on a repair they have tons of hidden very unreasonable chargea they qoted 1 price then it doubled at the end do not trust these techs they are scammers and progressive insurance agreed with me on this do not trust them and if the repair shop is this bad i cant imagine the car sales are any better!

Outstanding dealership, would recommend to EVERYONE - Shadd

I spent several weeks looking around for a newer low mileage (less than 10,000 mile) Cadillac CTS-V coupe in black with a manual transmission. After reviewing all the normal sites such as autotrader.com and cars.com. I found that Mercedes-Benz of Rochester, NY had the exact car that I was looking for. After talking with Bob several times over the phone, he made me feel at ease and it would be a smooth transition. So I preceded to drive the well over 600 miles from Ft. Bragg(yes I am a U.S. Army Soldier) to Rochester, NY. I was greeted at the door by Bob, who unfortunately had a family emergency, and was redirected to Rene. I could not speak higher of this dealership and the sales team that helped me (Bob Corset and Rene Isidore) as well as the sales manger, Matthew Koplin. The vehicle that I was purchasing had a minor issue. (a sensor went bad upon delivery), and I truly believe that this dealership could not have handled this more professionally, and definitely put my mind at ease about the several hundred mile drive. Anyone that is considering purchasing a new Mercedes or used car regardless of where you are in the U.S., should look no farther than this dealership. It is beyond the shadow of a doubt, worth the drive.