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Went in for a oil change. Service person was very nice.... - Denny
Went in for a oil change. Service person was very nice. Check out was Fast. Just wish my dealer was closer so I wouldn't have to drive so far.
Top Reviewed Service Specialists At This Dealership
Commercial Truck Manager
Everyone in the service department are awesome. They work... - jtculp88
Everyone in the service department are awesome. They work with us so the prices are not so overwhelming. Anything we need they are there for us. They treat us like family.
In the absence of Ty Ramsey, Dustin Litt real took very... - Cmsteele
In the absence of Ty Ramsey, Dustin Litt real took very good, no excellent, care with helping to get my van in to get the ordered parts installed so we could take the van on vacation. Right in and out next day. Great job.
Excellent service and very friendly people. There is a... - AGRAZIANI
Excellent service and very friendly people. There is a nice waiting room to wait. I went in for an oil change and the service people also updated my computer system.
I have purchased from Klaben for years. Jeeps (2) and... - Mike Sanders
I have purchased from Klaben for years. Jeeps (2) and Fords. I have always been pleased with the sales and the service. I had some issues with my new Wrangler and the service department figured the problem and solved it. Kim helped us when she worked across the street at Klqben Ford, and now at Klaben Jeep. When the steering issues were tough to correct, Kim assigned Mike to the problem. Mike's been around for a while and knew what to try....success! Experience does count and between these two professionals my Jeep was back on the road Kudos to these two fine employees. Mike Sanders
Sales associate Eli went above and beyond for us. The... - Gwhippo1230
Sales associate Eli went above and beyond for us. The truck was ready for pickup as planned. Bedliner is great and running boards nice looking also.
Very convenient place for oil change and routine... - LRBACH
Very convenient place for oil change and routine maintenance. Free car wash too! For the most part you can stay in your car while the maintenance is completed and you have the ability to watch the technicians complete the job.
Needed a tonneau cover for a 2020 ram with rambox. Ron... - Nmonaco
Needed a tonneau cover for a 2020 ram with rambox. Ron was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip
Wholesale Parts Manager
Love coming here for service they are very professional I... - KATCHMERMICKEY
Love coming here for service they are very professional I know what they’re doing never had a problem here I know lotta people to come here and have their service work done and they are completely satisfied
Very fast and reliable. Fixed our vehicle a weeks early.... - Vsp0
Very fast and reliable. Fixed our vehicle a weeks early. Im not sure who I talked to but he was very cooperative. I believe his name was. Chris
Express Lane Service Advisor
Service was quality and timely just as I expected. Great... - Mike
Service was quality and timely just as I expected. Great job to Heath and Ben. Also Marshall Campbell, my service tech. Great job by all.
Got me in a short notice and did a great job. Helpful... - Jps43
Got me in a short notice and did a great job. Helpful courteous staff
Express Lane Advisor
Excellent service and knowledge people. If someone... - Jsh00p
Excellent service and knowledge people. If someone doesn't know the answer, they find some one who does. Nice waiting area. When they have diagnosed the problem, let you know what the cost will be and if you want to do the repair
Assistant Service Manager
Everyone is so nice and kind to get my car in for an oil... - jfabiny73
Everyone is so nice and kind to get my car in for an oil change and very quick to get it done so I can go about my day
Nice dealership - Dougie 2224
My salesman Dave is a good salesman and never pressures me and the service department no problems and the waiting area clean and customer friendly.
AWESOME DEALER - Futbolboss
Modern Dealership, OLD SCHOOL customer service .. the way it used to be .. friendly staff, good fair people! Bought my RAM 1500 Crew cab from Chris Aughney last summer. Product & prices were fair & as advertised .. salesman honest & treated me & my kids like family during the purchasing process. Since my purchase I've needed some work done on my truck. Chris & dealer went ABOVE & BEYOND to make sure my needs were taken care of promptly. I can't say enough how please I am with the OLD SCHOOL care, that I received from, my salesman Chris & Grogan's Towne dealership. Highly recommend this Dealership. I will return when it's time to purchase again.
Loved it so much I bought a RAM and JEEP within 30 days!!!! - hendeje1
This team has it right. I hate buying cars and I was reminded of it again recently until I found North Olmsted Chrysler Jeep Dodge Ram. I had been shopping various brands and locations to find someone who made this experience personal, efficient, staying custom orientated while keeping my budget in mind. Lucky for us we met Todd! He was right on with helping me finding the RAM truck I wanted. Their inventory is huge do not be fooled my the smaller lot they have at least 2 overflow lots. They also have the best prices compared to other surrounding dealerships. At one point I asked him to bring me over a truck that was outside my budget he did and tried to steer me into the truck that was in my budget, yes you heard me right he did not try to put me in the higher priced truck. Side note I left with the dream truck and higher priced, totally my choice. Then comes finance the dreaded paperwork in the back of my mind I was thinking this is where it is going to suck. I was wrong Walter was very quick and knowledgeable. I spent less then 20 minutes doing paperwork. Amazing.....
Fast forward my daughter turns 16 so last weekend I decided to buy her a car guess where we go, you got it Todd. I left with a new JEEP Compass. I would have never returned or even considered buying another car in less than 30 days without the amazing customer service I received a few weeks before.
Service department was great too. We heard squeaking from our truck so while shopping for a new Jeep we took the truck to service and they fit us right in fixed the problem with no delays. Who does that on a Saturday I thought for sure I would be making an appointment. Amazing talking to Mike, super friendly and not a robot personality that I am used to at other places.
Thank you for everything Team. You have a new loyalty customer, you have returned my faith into the car dealership world!
Staff was so very helpful and polite. I Will definitely... - Michelle
Staff was so very helpful and polite. I Will definitely choose them again for future purchases. Ryan Goodall went above and beyond to help me. I love my purchase.
As always Linda Briggs treated me with kindness and... - Ron
As always Linda Briggs treated me with kindness and respect as a customer should be treated.. Unlike I was treated from another vendor in Mansfield. They won't get my business again.
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
We bought this Cherokee 2 weeks before they became a Jeep... - Bryan
We bought this Cherokee 2 weeks before they became a Jeep dealer. Have always gone back to them for service. Been a great car, never had.a warranty repair but Wilmington Auto Center always has great service. We have since purchased another Jeep from them. Thank you for caring for your customers.
Great service very nice quick and clean waiting area kept... - Soccermomgk
Great service very nice quick and clean waiting area kept updated and walked to cashier and explained all charges. Would highly recommend and will always use for all my keep needs
They have always done good work on my vehicles. Usually... - victor26700
They have always done good work on my vehicles. Usually service departments are not friendly at all. The guys at Bob Boyd’s Ram, Jeep have always treated me respectfully.
Always courteous and efficient. Thank you very much The... - Hello
Always courteous and efficient. Thank you very much The questions are answered appropriately and explanations are given. The paperwork that is given is a good reference
I had a great experience with this garage. I live 3 hrs.... - Kristin
I had a great experience with this garage. I live 3 hrs. away in PA & was visiting my daughter when I had a problem with my transmission. When I explained that I had 2 Drs. appt. that week, they graciously gave me a loaner vehicle. I was impressed with the workmanship & repair done to my Jeep. The people were very kind to me.
I’ve always got good service at Ridenour’s and employees... - brett.hooper58
I’ve always got good service at Ridenour’s
and employees are friendly , bought my car from Spike an old friend of mine, I’ll keep coming back
Was at service dept today. Never asked me if I wanted... - Brenda.kowalcic
Was at service dept today. Never asked me if I wanted diagnostic just charged me. Called Don service mgr , so rude I’ll never go back.
Friendly staff the financial department was quick with... - Mdavid3436
Friendly staff the financial department was quick with everything I needed the sales personnel that I dealt with Guy Seagro what is extremely knowledgeable and easy to work with
Richard Carver did a Nice Job working with me on Getting... - jggr
Richard Carver did a Nice Job working with me on Getting First Extended Warranty to Recognize my Extended Warranty that I renewed on 2019. First Extended Warranty was not an easy Company to work with, but Richard, Todd Pastva, John Higgart and Jesse Lee all worked hard on getting them to finally get my Struts approved that was easily identified as a Item that the Warranty would cover. Along with Tech Christopher Newbury did a nice Job working on the car and James was friendly and Nice shuttling be back and forth to the Dealer.
Bought a Dodge Durango from them, literally drove it off... - nmullens
Bought a Dodge Durango from them, literally drove it off the showroom floor. At 6,200 miles I was driving to work and it completely shutdown with no warning, I couldn't even put it in park or cost off the road. I was in the dark with no lights, including hazard lights. I got it to the them before they opened at 7:30. At 4:00 pm. They hadn't even so much as called so I called them. They had not even looked at it. I asked about a loaner so I could go to work and they said non available. Maybe next week they would get to it or have a loaner. So I was stuck no car to get to work and no need on their part to deal with any of it. They could care less and the car is almost new still and obviously under warranty.
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