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Honest People work here! - plastics tekkie
I brought my F150 in for one recall, and they handled it quickly and without cost. But they also found another that I was not aware of, and took care of that, too. I live an hour away, but chose this one because my local Ford dealer screwed me with repairs that I didn't need (until I caught them red-handed). Inskeep treated me like an old friend, and even had a loaner car available. They finished on time, and the truck runs like new. Without doubt, I will take my business here.
Top Reviewed Service Specialists At This Dealership
Senior Master Technician
Shop Foreman - Senior Master Technician
You want to be treaded right ask for Travis at service or... - lagueboye
You want to be treaded right ask for Travis at service or Wayne from sale I have been coming here for years and purchased multiple vehicles personal and work and they never done me wrong compare to all the other places around town all they care about is closing a deal
Service Solution Specialist
We’ve always had a good experience here. Friendly,... - orran01
We’ve always had a good experience here. Friendly, helpful and knowledgeable staff make it easy to return and recommend this dealership and service department.
What a relief to have LuAnne Thomas back at the desk of... - nick
What a relief to have LuAnne Thomas back at the desk of currie motors. Her customer service is by far top notch, and she is one of the reasons that i am loyal to this dealership! Welcome back and thank you for coming back LuAnne!
Rental Department Manager
Jason ALWAYS takes excellent care of my service needs.... - divamh4life
Jason ALWAYS takes excellent care of my service needs. Even if I don’t see him when I arrive, I see him before I leave and he makes sure I’m taken care of satisfactory.
Always super nice and they always make sure I’m happy!... - Kimpel86
Always super nice and they always make sure I’m happy! Waiting room always has coffee and they always go the extra mile with making sure you are comfortable while waiting!
Service department top notch! Courteous, friendly and... - Kurt K
Service department top notch! Courteous, friendly and professional. They get the job done in a timely manner and even take the time to wash your vehicle!!
Nissan Service Manager
Very efficient and quick turn around with service... - Jen
Very efficient and quick turn around with service department. Felt safe while waiting on service maintained social distancing and saw someone cleaning area to ensure safest area to wait in. Office staff very friendly and helpful with my title paperwork.
Assistant Service Manager
Service Lane Manager
2011 Legacy Engine Light plus 3 others. Shop determined... - mike7757
2011 Legacy Engine Light plus 3 others. Shop determined it was the PCV hose from bottom to top of engine Made an appt to replace and once that was done. No lights on the dash. It's fixed. I had been worried because online I saw there were various causes for the engine light, but Falcone's Shop zeroed right in on what the exact problem was.
Assistant Service Manager & Service Consultant
They are always with me about the condition of my truck.... - Dtccampbell23
They are always with me about the condition of my truck. I always leave the dealership with a feeling that I was treated fair by the staff.
Service Business Development
The entire Gates organization is first class. It's no... - JFOSTER11
The entire Gates organization is first class. It's no wonder why they are a 90 Plus year old local Business, They Rock. I will continue to do Business for years to come.
Probably due to the COVID-19, l guess, the quality of the... - kay_song
Probably due to the COVID-19, l guess, the quality of the service was not good as it was. I kept having a low tire pressure sign and had visited three times but caught nothing, will probably go to another dealer.
Great job as usual! Checked out the cruise computer for... - Mike
Great job as usual! Checked out the cruise computer for me as I had experienced some some abnormal rpm increases without a change in speed. All checked out. Also replaced the key battery.
In the last six months my family has purchased 3 vehicles... - dstemmler
In the last six months my family has purchased 3 vehicles from Ed Martin Toyota. Each of our visits has been a friendly, easy visit. From Stephanie and Eric to Tony in finance all have been helpful, followed up on their commitments and efficient. Service department is great also and helped find a time for me to come in that fit with my schedule! Good people all around!
Good service, kept me informed. Called me several times... - Indy Mary
Good service, kept me informed. Called me several times to let me know status, showed good customer service skills. I have always been pretty happy with service here.
My MIL light went on... thought it might be from gas... - nirogirl
My MIL light went on... thought it might be from gas fumes- but it turned out to be a corroded wire. It took a couple of hours to fix which was a little nerve - wracking - because I had to be somewhere- but Joe- the service guy who helped me out was GREAT! He kept me up to date and informed for the whole time. I have dealt with him before and he is a good guy
The service work was high quality and completed very... - teds5580
The service work was high quality and completed very efficiently and my car was cleaned before I picked it up. There was only one service advisor at their station both at drop off and pick up so both took a little longer than optimal, but not a real problem.
Fort Wayne Nissan ALWAYS provides Great Service!!! The... - branchr1254
Fort Wayne Nissan ALWAYS provides Great Service!!! The pricing compared to mist auto service centers are very reasonably priced.
I miss the fresh popcorn in the waiting room area!!!
VERY POLITE & THOROUGH. They don't recognize women as... - SuenScott
VERY POLITE & THOROUGH. They don't recognize women as part owners(My name needs to be on the contact sheet) and their text reminders don't work with all smart phones.Was told the repair would take 1 hour; it took nearly 2 hours and I was sort of left in the dark. They changed my trip odometer without telling me and spouse is not happy because he prefers the original setting.
JUST GREAT - ldpitman
Carol went above and beyond to make sure that I received the best of service on my 2014 Lacrosse when it was not starting correctly.
I always get treated good when I come to Thomas for... - Ram1500guy
I always get treated good when I come to Thomas for service. Kelli is very thorough and knowledgeable. Appreciate the great service, thank you much.
The staff were Friendly; the process was easy to follow:... - Niesedo
The staff were Friendly; the process was easy to follow: I liked the texting feature for the updates on the status of my service appointment
Tom Wood's service dept. got me in and out quickly and... - Sockmonkey
Tom Wood's service dept. got me in and out quickly and performed flawlessly. Mr. Chan made sure that the work was done right. He also made sure I knew what was done.
Jon Michael was the best . He always has been. Will use... - raylgould
Jon Michael was the best . He always has been. Will use him again. Every one was great . Jeep was ready to go. Was in and out
Edgar took care of my RX 350 very well. Excellent job.... - Choudhry
Edgar took care of my RX 350 very well. Excellent job. Deals with Very respectfully and sitting area was excellent to wait during vehicle service
Consistent Customer Service - mick Reese
I have waited almost a year to write this review. Late last spring(2019). I brought my 2016 Tacoma into Heart city for a problem, with a needle bearing vibration, in the front driver side of the vehicle. I had talked to Kent and the service team once before They had attempted to fix the problem to no avail. Seriously, I thought that this group could tell me to go fly a kite and I would accept this. Kent immediately went out with me. We took a ride in the truck and he was able to pinpoint the problem and he told me to give him some time and he would see what he could do. He called me back within two hours and informed me of that particular part. Basically, Heart City was able to fix the issue under my trucks warranty. With the response from Kent and Heart-city, we will definitely give them our business in the future. Thank you Kent, and Heart City staff.
Parts /Body Shop Manager
This is the second time that I’ve had bodywork done at... - Mimi1205
This is the second time that I’ve had bodywork done at this dealership. In fact the second time, going through insurance, I requested them because of the excellent job they did the first time. Add in the great customer service and it’s a no-brainer.
Fantastic, above and beyond - Steve
I had problems with another dealer and was recommended to go to O'Daniel, everyone from the service manager (Mike) down to the shuttle driver was very professional. The service writer (Glenn) explained things about the car that I didn't know, the service manager (Mike) got us in fast and expecting them to have the car for 2 days, well, it was done in about 3 hours. The shuttle drive was friendly and professional. I didn't meet the mechanic, but he got it fixed in a short period of time. Can't say enough about the service I received. They earned my service from now on, even though I was a ways to drive.
Excellent customer service! - dealerRater
Very much appreciated the service advisor's (Lia) knowledge, customer service, and positive attitude! Also appreciated Bill Estes Toyota for the COVID-19 precautions.
They handled the recall issue on my 2011 Hyundai. The... - colleensmiley78
They handled the recall issue on my 2011 Hyundai. The service has always been great and the staff is highly polite and time efficient. I would recommend.
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