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I have a great service experience with Chris with each... - Tjb
I have a great service experience with Chris with each visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concern Chris will discuss the urgency of the matter before proceeding. This is what you expect from a Chevrolet representative..
Top Reviewed Service Specialists At This Dealership
Mark of Excellence Service coordinator Specialist
Sales and service were outstanding. Imperial showroom was... - mary_balian
Sales and service were outstanding. Imperial showroom was clean and neat, sales personal were friendly and helpful, I would recommend to anyone'. Thank you, I love my new car
Staff does a great job at communicating with customers.... - athenagould
Staff does a great job at communicating with customers. Plus they offer amazing service at economical prices, definitely a rate commodity! We will most definitely be going back again in the future.
Shelley was very professional, she helped me schedule my... - ChevySilverado
Shelley was very professional, she helped me schedule my service appointment and made the process very quick and easy! She streamlined the process and made it a very enjoyable experience! I will be recommending all my friends and family to contact her with their service needs!! Overall Colonial West Chevrolet is a great dealership, I buy all my vehicles there and only service with them!
Customer Care & After Sales Representative
Time was given to complete the job and it was spot on ... - DONPAT116
Time was given to complete the job and it was spot on
Was surprised to see that you weren’t a prime dealership... - PJWELCH
Was surprised to see that you weren’t a prime dealership anymore. You have an exceptional employee in your service rep Gina. It was nice to have my vehicle taken in for service on such short notice
Friendly,positive,polite, outstanding service every time... - dablack1967
Friendly,positive,polite, outstanding service every time definitely recommend!!!! HAVE!
The service department at Boch is always polite,... - Jaclyn
The service department at Boch is always polite, courteous, and get things done in a timely fashion. Everyone respected social distancing and were all wearing masks and gloves. I would recommend having your vehicle serviced here.
Customer Service - Rocco 103
I would like to express how extremely satisfied with the service on my Chevy Silverado High Country truck. to Patrick and the rest of the team that provided me with a service fo a mechanical problem, THANK YOU VERY MUCH. This dealership went over and above my expectations fixing this problem. They stand behind there product. I will recommend their service as well as there sales personnel to all of my friends and family. They treated me like family. I will always do business with Herb Chambers. A gigantic thank you to all that serviced my vehicle. THANK YOU PATRICK
I'LL be back(Arnold says) - Dave
I had a transmission problem with my 2017 Camaro. It turned out to be something rather minor, but it had me worried. Don Cohan was the person that helped me through this. He is a real nice man. The next time I come in I will ask for him. He is extremely nice and has a great sense of humor. His wife can take my car for a spin any time. Take care Don.
Muzi is A+ - David Allen
10 years+ and 3 Suburbans. They take great care of us. Jeff Donovan makes it simple and easy. The shuttle helps as well as the office is close.
Best Body Shop Ever - Sue M
I had a parking lot accident n Mother's Day. I called Donna at the Muzi Body Shop on Monday. Brought the car in that afternoon and had the car back by Thursday. Donna was the best. So helpful with the insurance claim and with the rental car. Car looked brand new when I receive it back. Can't tell you what a pleasure it was from an accident that could have been such a hassle. Donna and her staff are a treasure!
Sales process not the issue. Overall Customer service sub... - JGubb
Sales process not the issue. Overall Customer service sub par to non existent with registration follow up and service Dept follow up. Very Painful process
CHECK YOUR LUG NUTS if you let them touch your tires.... - chevy pickup
CHECK YOUR LUG NUTS if you let them touch your tires. After spending the extra money for a certified pre-owned truck, I received free oil change & tire rotation. I brought my truck to Lannan to due the "free" service, I found myself the next day in the breakdown lane on rt 495 tightening my wheels by hand because all 4 wheels were rattling & falling off. I had to replace all 4 damaged custom rims because Lannan didn't tighten my lug nuts.
Giving them a chance to make things right, Steve Alesse, The General Manager told me he thinks "someone came to my house overnight and loosened the lug nuts" because his shop always tightens wheels. I explained to him that the truck is parked under surveillance cameras 24-7 and that is not possible. But with no attempt at customer satisfaction, concern of safety, and long story short, It cost me $$$ thousands of dollars for my "Free" oil change.
I have gone to Central to buy cars and for service for... - dayob2278
I have gone to Central to buy cars and for service for over 20 years and I’ve had nothing but exceptional customer service. Everyone is professional and extremely nice to deal with. Steve in the service department was especially friendly, helpful and accommodating
My parents drove all the way from Bangor Maine after... - Alexis.rose232
My parents drove all the way from Bangor Maine after being lied to. The salesman stated they would trade two of my parents vehicles for a GMC Acadia. My parents took both vehicles down to the dealership. After over a four hour drive to the dealership my parents got told they would never take either vehicle for a trade after stating they would. Stated they knew what the vehicle was and when my parents asked about the car they lied and said they had no idea about the Acadia. The sales person didn’t know the seatbelt didn’t work. Didn’t know it wasn’t a three row car. Knew nothing about the car. They tried to rip my parents off with the prices and stuff as well but my dad knew better as he use to work for a dealership. Needless to say my parents got lied to over and over again and they came back home. Over an 9 hour trip all together and lots of gas. I would safe your time.
We brought a car in for the 15,000 mile service and ended... - sw
We brought a car in for the 15,000 mile service and ended up asking for the vehicle back and walked out.
The appointment had been made weeks ago and we reserved a loaner car with the service seeing it took several hours when we brought the car there for the 7,500 mile service. When we got there this morning we were informed there was no loaner car available. We complained that nobody informed us about not having any cars even though the appointment had been made weeks ago. The woman "helping" us said "there is a chip shortage" in a way that felt like she was talking down to us. If they don't have loaner cars available I would have thought someone would inform us before showing up. After all we did receive numerous emails reminding us of the service and the $38 fee for a loaner car.
We got the paperwork and were a little surprised the 15,000 mile recommend service was going to cost $166. We thought an oil change was complimentary while under warranty but as it turns out only the first one is complimentary. Chevrolet's website does say "we're with our owners for the long haul" which is apparently only the first 7,500 miles.
We had a lot of errands planned for the day and went to get the car back before they brought it into the service area. The woman "helping" us proceeded to speak down to us about the whole situation and at one point even said "well, you didn't even buy the vehicle here". I'm not sure what the point of telling us that was. We know we bought the car (from a different state) before moving to the area. I guess had we bought the vehicle from there we would have had a different experience?
With attitude like that we'll gladly take our business elsewhere.
Ron and his team are amazing. - Fsmall
Courteous professional treatment. Justin was great. Truly appreciate and will go back for any service or sales needs. Ron has a tremendous team of pros.
I had a great experience buying from Balise. However, one... - philip.lafountaine
I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service.
Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case.
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
great experiance - dwjohnradio
took care of the issue right away.. and fixed right away.. no complaints just a great service friendly people and a great sales staff as well.
Thank u Samantha she was kind very helpful on the phone... - Hitman413
Thank u Samantha she was kind very helpful on the phone very Polite as soon I got there she came looking for me that’s what’ u call good service 🙋♂️
Personable and thorough - Skibbereen
I bought a used Chevy at another dealership and now have transferred my cars care to Best. I worked with DK in finance and purchased the extended warranty. He was personable and knowledgeable.
Thanks for making the process so easy!
They are the best, they go above and beyond to make sure... - Bvct4
They are the best, they go above and beyond to make sure the customer is satisfied I been going there for years and finally purchased another veichle
Customer Service was excellent as always. There was no... - Scott
Customer Service was excellent as always. There was no pressure, just reasonable advice. This is one of the reasons we purchase vehicles from Bill DeLuca.
I had an engine replaced in NC and drove to MA last... - Angie6824
I had an engine replaced in NC and drove to MA last Friday. There was a serious oil leak when I got to Northampton. I brought my car in and the service department fit it into their schedule, fixed it in one day and contacted the Chevy dealer in NC about it. They took care of everything and kept me informed. I could not be happier with the friendly, prompt service I received... Thank you!
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Colonial South Chevrolet