Experience with Joe Latty - anonymous
Joe searched for the vehicle that I wanted and would have gotten it for me whether it was right here in Michigan or as far as Kentucky. Luckily we found one right at McDonald GMC, but he would've had one brought back from as far as Kentucky if we didn't find what I was looking for at McDonald GMC. Thanks for the great experience and taking the time to answer all my questions and finding my car.
First time buying a Corvette - Malangote
Goran was great. He was very knowledgeable and was a great salesman. He spent a few hours with me discussing what I wanted and getting my payment to a level that I was comfortable with. I would highly recommend him and will definitely be back for my next corvette purchase
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional-Cadillac/Chevrolet
Sales & Leasing Consultant
Internet Sales Manager
Great Service and knowledgeable employees - Diesel
Brandon was great to deal with and made the process of find the right truck easy. Everyone was very friendly and very knowledgeable. I would defianetly send anyone looking for a new car to this dealship.
Exceptional Service! - Paulina S.
After searching and enquiring about various adorable luxury SUV’s, I found that Mike at Superior Buick Cadillac made my search as easy as possible. Mike was determined to get me exactly what I was looking for within my budget! Once I decided that I wanted to lease the a Cadillac XT5, Mike throughly worked with me to make sure the vehicle was customized to my liking. He is the BEST salesman I have ever worked with! He made my transition go smooth and convenient. Once we finalized everything, he had my vehicle delivered the next day! I highly recommend this dealer and salesman! Thank you for all your patience and help, Mike!
- Paulina S.
Worth the trip! - Leahandmatt13
We live in Ohio and received a recommendation to visit Dimitrios in Ann Arbor. From the moment he introduced himself, we were hooked on his radiant personality. We instantly felt like we could trust him like a friend. He was very personable yet professional. He went over every detail we could imagine as this was our first lease. Dimitrios was very knowledgeable yet never pushing us to make a decision. We had a wonderful experience and look forward to recommending him to our closest friends and family!
Above and beyond service - Laurenb
They were very helpful and responsive. All my questions were answered and I was never rushed. All the features of my car were shown to me. The ease of the whole process was refreshing. I would highly recommend thier service!
Used Sales Consultant
Ryan Burge is the best Cadillac salesman ever! - Dr Michael, Marcia
Ryan took care of every detail and explained perfectly and thoroughly the delivery of our new Cadillac Platinum XT5..a seamless experience and the best ever!! What a great start to enjoying a great car! The sales manager, Scott, was just as welcoming and great..Al Serra Cadillac does it right!!
Regularly scheduled maintainence - JAThomas
All staff members are friendly, courteous and professional. The service was thorough and completed
in a timely manner. I was given a complete review of what was done and the updated status of my car.
Great Service. - kelliesa
Scheduled for front brake pads and rotors and they also found a leak in the transmission cooler line. They brought that to my attention and repaired it on the spot.
I can't see myself going anywhere else ever again - kylebrooks1987
My wife and I have bought two cars from Gary Lundy. Our first purchase was in 2016 and then we bought another vehicle from Gary last week. Gary Lundy is very helpful and really looks out for you the customer. I emailed Gary a few cars I was looking at and the reasoning behind shopping for a new car and our price range. Both times he was very helpful with pointing out vehicles that fit our needs and price range. The entire process was so easy and smooth. In between purchasing the two vehicles from Gary I purchased a Jeep Wrangler from a private seller and I told Gary that he was so nice and helpful and made the whole process so easy and smooth that I can't see myself ever going to anyone else again. When I purchased my Wrangler from the private seller the process became so difficult it seemed and much more of a process then it needed to be. But with Gary, him and the team at Greg Bell handles everything from the moment you contact them. If you want a smooth process with no hassle and someone who cares about people, go see Gary Lundy at Greg Bell.
Great customer service!!! - Happy Customer
I walked into Prestige Cadillac at 5 min before closing knowing I probably wouldn't be able to test a car I was interested in. I apologized for being there at closing and was immediately welcomed in and told "we aren't closed until our customers have left". I was introduced to Henry Flakes and the same message was reiterated!! I proceeded to do the test drive and loved the car and left later that evening having purchased the car. Brian was also there to work on the financing angle as well. I returned the next day to sign and get my car but I didn't have anyone to drive it out for me. Henry didn't hesitate and arranged to drive my car to my destination and I returned him back to the dealership. My destination was 40 miles away! This dealership, especially Henry, went above and beyond my expectations!!! Great job Team Prestige!!!
Great 👍🏿 - Lady Cadillac
Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you all.
Great people! - Miwolverine04
I’ve purchased my last 3 used cars from Suburban Cadillac, including a 2016 Ford Fusion last week. From my initial inquiry to the day of the sale, I always receive amazing customer service and personal care that you just don’t find at other dealerships. Karl and Terry always take care of me and are open and honest with any questions or concerns I have. I can’t recommend them enough!
JUST KEEP ME MOVING LIKE. A DIRECTION - LONNIE L HOSEA
WELCOME LIKE I WAS PART OF THE FAMILY, FRIENDLY ATMOSPHERE YOULL FIT RIGHT END ONCE YOUR THERE, JUST GO AND EXPERERCANE IT FOR YOUR SELF DON"T TAKE MY WORD
Beyond Expectations... Excellence in Customer Satisfaction - jrobert84
I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-)
Outstanding staff!!!!! - Ratt117
Labadie went above and beyond to get me financed with a good rate. They made my buying experience so easy all I had to do was show up to get my new truck. The service months later was ten-fold beyond my expectations. I will never buy from anyone else!!!
Special thanks to salesman Chris Smutek for everything!!!!!!
Review on latest leased car - Thom3030
Beau Glossinger has been my dealer rep for the last 4 cars and it's always good to work with him. I've had all my service at LaFontaine for all the cars and the staff have been great to deal with
Great Customer Service - herb ypsi 8725
Herb. Simmons 9/12/18- I had the great experience of having Mrs. Barbara Basinski as my sales Rep.
She was one of the most professional sales rep. I have ever dealt with. Her kindness and respect is the most outstanding element, that I have ever seen. She was extremely thoughtful and considerate during the whole process, covering all details and requirements, and working out all the rough areas.
I going to make it a point, to refer all of my family and friends to contact Mrs.Basinski for any vehicle they maybe looking for. This is my second vehicle that I have purchased from Suburban Dealership.
and I will never go anywhere else, for any vehicle that I may purchase in the future.
Thank You (Mrs. Basinski) - and thanks to (Jamie- Internet REP) also.
Recent Honda CR-V Purchase - Mike Stroyan
I'd been in the market for a used CR-V for several months looking for a good deal. At Crown I found a great price on a low mileage certified CR-V. Brian and the rest of the team made the purchase process very simple and even had it ready for pick up faster than I expected.
2013 Subaru Legacy - great deal! - Fox&xxxxxx
Found the (hopefully) perfect car on CarGurus.com...Eric was a pleasure to deal with, and when the tires were found to be bad, Mike threw in 4 new tires FREE. Excellent experience!
Just leased a new Silverado - Bill87
I had a great experience ,James Olewinski, listen to what I needed and then made it happen.I love my new Z1 Silverado. Thanks James.
Great experience - George and cat
My wife and I wanted to trade up from a sedan to an SUV. Harvey Cadillac made it simple. No hassle, no gimmicks just good old fashioned salesmanship. I won't go anywhere else.
New car purchase - Bill1933o
An enjoyable new car purchase experience. Dealership is a model for a pleasant Cadillac purchase. Dealer understands Cadillac buyers and what the Cadillac brand is, “The Penalty OF Leadership “
Unhappy is an understatement! - UnhappyLady
One week ago as of today I signed papers for my Jeep. It's been in the shop TWICE in that week- the first time it was returned with promises that the heat worked, but nothing was touched (or fixed) on it. So, i asked that it be sent to a local shop by me as i live 2 and a half hours away from the dealership to get the heat fixed, to which they agreed and paid for (this was yesterday that it was fixed and I picked it up). Prior to this discussion, I gave them a 1-star review on google because obviously i wasn't happy that the vehicle i just purchased had to go to a shop twice to get the same issue fixed that was pre-existing. After posting that, one of the sales managers chastised me like i was a child telling me a 1-star review is not the way to handle it and he was "disappointed". I get in my Jeep today, hoping to be fully rid of any issues and this dealership as well, only to find a system alert telling me that an oil change is required on the vehicle I've owned for ONE week exactly. Obviously it's my fault because i should never put faith in people who haven't proven their worth previously, but i still expected to purchase a vehicle that was in good working order, or at the very least, had a fresh oil change- but in this scenario, neither lived up to my expectations. So now when i get off work, i get to take my one-week old vehicle to a shop (yet again) to get the oil changed. The moral of this story is: stereotypes about certain professions exist for a reason- they originated from truth- like that of a used car salesman. Never trust a stranger to do right by you, even if you're paying a decent amount of money and think this will ensure they give you a quality product. And last, but definitely not least: DO NOT SHOP AT Mcardle Buick GMC Cadillac unless you want to end up paying retail for a sub-par vehicle and berating conversation.
Extremely Poor - carpoor1
I was in a nightmare with the service department for 4 months then a cost of a new engine was the final result. Not even done there because I was asked to not return. Some how this really doesn't seem right. Now a single mom I have 2 car payments because I had to take out a loan to pay for the engine ugh. This really hurt because I don't have a big income and no one to help me with it. I wouldn't recommend this dealership to anyone. Please stay away.
Jim, you are awful and your language is not appreciated - MadBill
Dealt with Jim, and i ended up getting sworn at, and "GD" was used...
very VERY unprofessional, and should have his phone taken away... WHO IS IN CHARGE HERE?? take heed!!
This guy deserves to change oil, with no customers, ever...
ZERO CUSTOMER SERVICE, and that mouth... oh that mouth....
McDonald GMC Cadillac
Superior Buick Cadillac
Les Stanford Chevrolet Cadillac
Stanford-Allen Chevrolet Cadillac