Terrain - Teerain
Our deal was quick easy black and white, great working with Joe. Our first lease, if he did his job right my wife will look as happy as she did today when returning the vehicle for our next lease.
Overall good experience - ECK01
Mark is extremely nice and explains everything very well. It took me several months to decide which car I wanted and finally found the one. He kept updating me with the new deals and always followed up. The people at the fianancing center are EXTREMELY slow which is why I didn't give 5 stars.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
My experience was great! - Ms.McKinney
Michelle is an excellent sales rep. She is very knowledgeable & helpful. I would definitely return to Les Standford & refer friends & family. Jeremy was great too!
Sales & Leasing Professional-Cadillac/Chevrolet
Internet Sales Manager
Sales & Leasing Consultant-Cadillac
Love my new Caddy - Claudia
The process couldn’t be any better , Mike made everything go smooth and fast , he processed my papers work and delivered the car directly to my house within 3 days , such a respectful and smart seller, he is willing to answer all your questions and help as much as possible , couldn’t be any happier :).
great and helpful - Tamer
The salesman was great and helpful and he did his best with me , and the finance guy did what he promised
Thanks a lot you are awesome guys
2012 Cadillac SRX Luxury - Rojea B
This past Saturday was our very first time looking at cars over at Suburban Cadillac. John Pewinski greeted us immediately and listened to our needs. Not once did he make us feel pressured in any way. He was very personable, professional, and patient. He made our experience a great one for my family and we will definitely see him again when it is time to purchase another vehicle.
Used Sales Consultant
Ryan Burge is the best Cadillac salesman ever! - Dr Michael, Marcia
Ryan took care of every detail and explained perfectly and thoroughly the delivery of our new Cadillac Platinum XT5..a seamless experience and the best ever!! What a great start to enjoying a great car! The sales manager, Scott, was just as welcoming and great..Al Serra Cadillac does it right!!
Regularly scheduled maintainence - JAThomas
All staff members are friendly, courteous and professional. The service was thorough and completed
in a timely manner. I was given a complete review of what was done and the updated status of my car.
Easy fast & great work! - Fishn
Great body repair on my Silverado from a hit and run accident, helped me through the insurance claim process, then had it scheduled for work to be done quickly, and it was ready for pick up a day earlier than planned, all detailed inside and out, looked fantastic!
Great customer service!!! - Happy Customer
I walked into Prestige Cadillac at 5 min before closing knowing I probably wouldn't be able to test a car I was interested in. I apologized for being there at closing and was immediately welcomed in and told "we aren't closed until our customers have left". I was introduced to Henry Flakes and the same message was reiterated!! I proceeded to do the test drive and loved the car and left later that evening having purchased the car. Brian was also there to work on the financing angle as well. I returned the next day to sign and get my car but I didn't have anyone to drive it out for me. Henry didn't hesitate and arranged to drive my car to my destination and I returned him back to the dealership. My destination was 40 miles away! This dealership, especially Henry, went above and beyond my expectations!!! Great job Team Prestige!!!
Great Service. - kelliesa
Scheduled for front brake pads and rotors and they also found a leak in the transmission cooler line. They brought that to my attention and repaired it on the spot.
Great 👍🏿 - Lady Cadillac
Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you all.
Excellent Experience - Bill D.
Cory White, my salesperson, did an excellent job and all employees of the dealership were friendly, courteous and helpful. I would definitely recommend Suburban Cadillac to prospective customers.
JUST KEEP ME MOVING LIKE. A DIRECTION - LONNIE L HOSEA
WELCOME LIKE I WAS PART OF THE FAMILY, FRIENDLY ATMOSPHERE YOULL FIT RIGHT END ONCE YOUR THERE, JUST GO AND EXPERERCANE IT FOR YOUR SELF DON"T TAKE MY WORD
Beyond Expectations... Excellence in Customer Satisfaction - jrobert84
I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-)
Outstanding staff!!!!! - Ratt117
Labadie went above and beyond to get me financed with a good rate. They made my buying experience so easy all I had to do was show up to get my new truck. The service months later was ten-fold beyond my expectations. I will never buy from anyone else!!!
Special thanks to salesman Chris Smutek for everything!!!!!!
Great Car Purchasing Experience - Happy Camper
I recently leased a new GMC Sierra from Rob Blonde. My experience with Rob and LaFontaine was great. It was a frictionless and top notch customer service interaction. My father in law is also in the process of purchasing a truck from Rob.
Worth the trip - VCollins
John Griffin is a great salesperson. He is personable, knowledgeable, and humorous which made our used car purchase a positive experience. We liked the vehicle we drove out of our way to see. Our paperwork was ready for signing and we were able to complete our purchase all in the same visit Thank you for your time and attention even after closing time!
Service - Reknoy81
Travis was exceptional! He was very detail oriented and answered all of my questions. Lourdes was very kind and polite on the phone as well. Highly recommend!!
2013 Subaru Legacy - great deal! - Fox&xxxxxx
Found the (hopefully) perfect car on CarGurus.com...Eric was a pleasure to deal with, and when the tires were found to be bad, Mike threw in 4 new tires FREE. Excellent experience!
Just leased a new Silverado - Bill87
I had a great experience ,James Olewinski, listen to what I needed and then made it happen.I love my new Z1 Silverado. Thanks James.
AMAZING SERVICE - Happy Camper
I had a great experience, the employees went all out to help me when my car broke down, they even gave me a loaner. I would recommend them to anyone.
Worst car buying experience ever - CadillacofnoviAwful
Waited an hour to sign for my car when we had made an appointment to be there at a specific time. Tech guy showing us the car knew nothing about the car. They only had one key so now have to deal with that. Everything about our experience was awful. We just got apologies. We were about to walk out the door and not buy the car.
Unhappy is an understatement! - UnhappyLady
One week ago as of today I signed papers for my Jeep. It's been in the shop TWICE in that week- the first time it was returned with promises that the heat worked, but nothing was touched (or fixed) on it. So, i asked that it be sent to a local shop by me as i live 2 and a half hours away from the dealership to get the heat fixed, to which they agreed and paid for (this was yesterday that it was fixed and I picked it up). Prior to this discussion, I gave them a 1-star review on google because obviously i wasn't happy that the vehicle i just purchased had to go to a shop twice to get the same issue fixed that was pre-existing. After posting that, one of the sales managers chastised me like i was a child telling me a 1-star review is not the way to handle it and he was "disappointed". I get in my Jeep today, hoping to be fully rid of any issues and this dealership as well, only to find a system alert telling me that an oil change is required on the vehicle I've owned for ONE week exactly. Obviously it's my fault because i should never put faith in people who haven't proven their worth previously, but i still expected to purchase a vehicle that was in good working order, or at the very least, had a fresh oil change- but in this scenario, neither lived up to my expectations. So now when i get off work, i get to take my one-week old vehicle to a shop (yet again) to get the oil changed. The moral of this story is: stereotypes about certain professions exist for a reason- they originated from truth- like that of a used car salesman. Never trust a stranger to do right by you, even if you're paying a decent amount of money and think this will ensure they give you a quality product. And last, but definitely not least: DO NOT SHOP AT Mcardle Buick GMC Cadillac unless you want to end up paying retail for a sub-par vehicle and berating conversation.
Jim, you are awful and your language is not appreciated - MadBill
Dealt with Jim, and i ended up getting sworn at, and "GD" was used...
very VERY unprofessional, and should have his phone taken away... WHO IS IN CHARGE HERE?? take heed!!
This guy deserves to change oil, with no customers, ever...
ZERO CUSTOMER SERVICE, and that mouth... oh that mouth....
2 failed engines and numerous Electrical issues on lease - Sickofit
This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.
Sales & Leasing Consultant
McDonald GMC Cadillac
SALES AND LEASING CONSULTANT
Superior Buick Cadillac
Stanford-Allen Chevrolet Cadillac
New Car Sales Manager
Suburban Chevrolet Cadillac