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Chris in service was very helpful with my repairs. I got... - Eshleman1
Chris in service was very helpful with my repairs. I got in quick and it was finished by the next day because they had to order parts. They worked with the warranty company and had great customer service. Highly recommended!
Top Reviewed Service Specialists At This Dealership
I was having a rough weekend after hitting a deer with my... - Kayla
I was having a rough weekend after hitting a deer with my traverse that I was leasing. Decided to stop in on a rainy Saturday afternoon to see what my option were to get out of my lease and into a new GMC.. Shane was awesome! I knew exactly what I wanted which made his job a lot easier.. long story short I came back Monday afternoon and drove away with a new Black GMC Acadia and a Costco membership. I will absolutely recommend Shane to my family and friends
at McDonald GMC
bodyshop - KATERINA1992
i loved coming here. they treated me like family and did everything they could to help me with my AAA claim. they did everything they could to make me happy with my updated and and seeing friendly smiles every time is a HUGE plus! will be telling everyone about the collision center and if they need anything to see the ladies in the front!
Awesome experience, Vince and team are exceptional!... - Liz
Awesome experience, Vince and team are exceptional! Highly recommend this dealership. Found my tires, provided a rental while being done, handled insurance paperwork, detailed my beautiful car then drove home to me!!
Awesome customer service - Diamon4000
I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to help in every way when needed.
Great service and they were so helpful with all of my... - smithwerstein
Great service and they were so helpful with all of my questions. They even offered to drive me to anywhere I needed to go while I waited for my car to get done.
Great experience! Rick and Emma in the Service Dept.... - Kelly Underwood
Great experience! Rick and Emma in the Service Dept. were very helpful, knowledgeable, professional and friendly! They answered All of my questions, made recommendations, and worked with me! Great outcome!
Friendly, helpful and professional staff, I will not go... - Trishdh623
Friendly, helpful and professional staff, I will not go anywhere else for sales or service, I am a customer for life, can't beat the customer Service!
Excellent service and fantastic body shop - aaron
We consistently have our vehicle's regularly scheduled maintenance at Jim Winter. They've always done a top notch job on getting it done in a timely fashion and having the vehicle ready on or before they say it will be ready.
We've (unfortunately) needed their body shop's help to repair self inflicted vehicle damage. The body work and paint job was perfect and the vehicle looks brand new.
Bodyshop just worked on my 2016 GMC - tjhenika
Bodyshop just finished my 2016 GMC truck and did outstanding work!! Would highly recommend them. They returned my truck in "as new condition and on the time promised for the exact price agreed upon.
Service - cornell
Service worked at solving 2 problems. It did take 3 days after it was already precertified. Had to drive 3 days to take new purchase home.
great job - DeniMone
this service department always strives to ensure a great experience. I highly recommend them. During a recent visit, I needed a part not normally stocked (custom) and they called all over to make sure I got it the same day even though it was sold by a competitor.
I was and always very satisfied with the professionalism... - Mortyfg
I was and always very satisfied with the professionalism of the service I received at this dealership. Especially in the service department. Mr Tom lick has always been very helpful.
Service department never returns phone calls. I called... - blake52
Service department never returns phone calls. I called them over 3 times over 2 weeks and never received a call back. All I was trying to do was schedule a Saturday appointment (3 weeks in advance, requesting any Saturday and at any time and I would wait for my car. Only needing a warranty oil change). Never received call backs. Tara was my point of contact and also receptionist that I spoke with.
I would like to thank Cadillac of Plymouth Service and... - Brenda
I would like to thank Cadillac of Plymouth Service and Body Shop for the excellent work that the did on my car.
Don Sylvester was super as to updating me on the progress of the work being done.
Cadillac of Plymouth is the best!
Timely and courteous. Dawn was very helpful and... - esparsey
Timely and courteous. Dawn was very helpful and friendly.
Our wait was short. Only suggestion is giving the customer
a copy of the checklist and notes as to what may need attention
in the future.
I came in today at 7:26am because my T/C light wouldn’t... - Tyler
I came in today at 7:26am because my T/C light wouldn’t go out ended up I needed a wheel Barron cost me 540.00 they wanted 650.00 we negotiated 540.00 I still here its 2:30pm after I’ve sat 41/2 hours sales mgr in Cadillac sees I’m irritated and says you can go home or walk up the street and get a bit to eat I was pissed I’ve seen 15 people come and go this job is no longer than 2 hours and it’s not that long honestly I did ask him for some kind of discount because this wasn’t right to have me here this long he told me there nothing he can do so I told him you will not get anymore of my money I been coming here for years and I will not recommend anyone here this was very disappointing because I thought we had a business relationship
Where to begin? On December 26th 2019 I purchased a brand... - goosecall1
Where to begin? On December 26th 2019 I purchased a brand new 2020 GMC Sierra 1500 from Cole Buick GMC in Poratge, Michigan. On February 3rd I took the truck back to the dealership for a extremely bad shutter that would make the back window sound like it was going to fall out! After calling numerous times with no answers to what was wrong with the truck, until finally on May 29th, 116 days later, they said the truck was fixed. When I picked up the truck I realized they had driven the truck 18 miles since it was dropped off. I did not make it a mile down the road from the dealership when the truck began shuttering again, making the back window sound like it was going to fall out. I immediately called Cole GMC dealership. At this point they said there was no solution at that moment to fix the truck. They also said they would have a solution for me in a week or so due to it about to be posted to the GMC bulletin. I received a call on 8-3-20 saying they had the fix and they would put a new torque converter in the truck. On 8-24-20 I picked the truck up (21 days later). I did not make it out of the parking-lot to find that the trucks transmission no longer shifted into low gear manually from the shifter. I did not make it one mile down the road till the truck started to violently shutter again. I immediately called them and said I'm done with his truck. On 9-15-20 the truck went back to the dealership. At this point, the fight had begun. I ended up getting a lawyer and turning GMC into the better business bureau. I don't know who to all place the blame on but, around August I begged Cole GMC to put me in a different truck, even said I would pay more, way more for a different truck. They told me there was nothing available due to covid. I continued to see their ads for trucks pop up daily on Facebook or CarGurus. After getting a lawyer and working with a BBB on countless occasions, GMC would tell me they tried to contact Cole Buick GMC and sometimes would be weeks before they would call them back. When questioned, it was always GMC's or someone else's fault. All I can say after this nightmare that I have been through, I would definitely think for a few seconds if you really want to buy a GMC, pay payments and full coverage insurance for 257 days while your brand new vehicle is in the shop also, being lied to by either the dealership or GMC. Today, January 13th 120 days of fighting GMC tooth and nail, I finally received my money back for the truck other then them having the audacity to charge me $2500 for the miles I did have on the truck.
Don't expect good service or customer care after you buy.... - ramollison
Don't expect good service or customer care after you buy. Our Jeep is out of warranty by 18 months but still under 36,000 miles. Have issues with transmission(Chrysler did fix), the car stalling on the road and now a temperature guage code that will cost $1,000 to replace. How many cars with less than 36,000 miles have these issues? Why is it stalling? Sorry, Mr. Customer, it's not showing up on scan. Oh, by the way, that's $100 just to check with scanner. Please don't make the same mistake I did trusting these jokers. They got the last $100 they will ever get out of my family.
Unqualified Service Manager(s). - Thermodynamics
Four-Disc Brake jobs are EASY on vehicles after 2005. Provided one uses bleeder check-valves on caliper bleeder valves while relieving the hydraulic-lock to retract caliper pistons to get the caliper off the rotor. Rotors just pull right out after that.
The rest is how well the calipers are hung with safety wire, and visual inspections of rigid and flexible brake lines, caliper seals, etc. Thereafter, removing spent brake pads "per axle" (both sides) at a time, and installing new ones with caliper grease on the backs of pads, on pad-glides, cleaning contact surfaces, gap-feeler-gauge check, and re-coat white lithium grease on caliper bolts, fastening calipers within manufacturers torque specs (torque-wrench). Replacing rotors is more cost-effective vs, 'turning' them, including manual de-glazing new rotor surfaces which takes a few minutes, for each.
After installation of rotors and makeshift lock with one lug nut, calipers re-installed, hydraulic pressure applied, and sufficient purge of line-end brake fluid including sufficient bleeding. Everything is done, including engine-on brake-test looking for brake light (combination valve), if none, then it's good to go. Re-install tires back on and set lug nut torque to manufacturer specifications. This includes all torque specs for caliber bolts, etc.
The Service Manager(s) at LaFontaine Buick in Lansing, seem to think removing a rotor should take one shop hour! lol More like 1/60 of a shop hour OR LESS to remove EACH pull-off rotors x 2 or TWO MINUTES, after calipers have been freed from rotors, without introducing air into the lines (bleeder check-valve installed during procedure).
The service manager(s) at LaFontaine Buick are NOT Licensed Mechanics and over-charge for simple steps within EASY maintenance tasks such as: Replacing brake pads and rotors on all-disc braking systems. I myself am a Licensed Mechanic, but I'm no longer doing this for a job, as I've moved on to a university engineering program as an older student, now in my senior year.
I just did not have any time or place to work on my car, so I took it to LaFontaine Buick, since Glenn Beuge used to be the previous owner, same shop, and I made an assumption that the Service Managers were also qualified MI State Licensed Automotive Mechanics, in the likes of how Glenn (Buege) ran his shop. Not even close!
LaFontaine is from out-of-town (not from Lansing) and is too corporate and less negotiating with customers. However, LaFontaine Buick in Lansing, their Licensed Mechanic(s) is/are highly qualified and personable, as I spoke with him while my car was hoisted, and we discussed techie talk for a bit while under my hoisted car.
LaFontaine Buick, in my experience does have good Mechanic(s), but their Service Managers are all bean-counters, and not licensed Mechanics, which is BAD for business! It should take no more than 0.5 hours to replace all pads and rotors, do combination valve test and get tires back on PER AXLE!
Plus at over 100,000 miles, who in their right mind would want to use OEM parts, when they should be using Aftermarket Parts! All in all, a $200 brake job costed over $400 at LaFontaineBuick in Lansing, for just ONE AXLE, and managed by Service Managers that have NO CLUE about Automotive Technology! If they did, they'd know it DOES NOT take an hour to remove two rotors, more like TWO MINUTES!!! lol
But I will re-state that LaFontaine Buick in Lansing, do in fact have good Mechanics with decades of experience, school and licensing, so no issues with maintenance qualifications and/or quality. Car dealers typically make deals with customers who are Licensed Mechanics and also know that Service Managers are best recruited from veteran Mechanics, working their way up from the shop floor into management as Service Writers. So keeping labor-rate bills as "fair" as possible is customary of qualified Service Managers who are veteran Mechanics.
Car dealerships make MOST of their profits by selling cars, not fixing them, WITH THE EXCEPTION of maintenance overhauls for RE-CERTIFYING used cars back into the market. Aside from these two functions, Licensed Mechanics and Maintenance in general is seen as a "necessary evil" especially by corporate shop owners. All industries tend to exploit Mechanics anyway, and most Mechanics these days work as contractors not direct employees for many different companies and shops.
I think the Michigan Secretary of State has strict laws regulating automotive repair shops and it is the customer's right to demand that a Licensed Mechanic overseas the minimum shop hours needed to complete a maintenance task. Although, if the customer is not a tradesman or mechanic, then I don't see the point, as Service Manager(s) could tell lay customers anything, (e.g. "muffler bearing" and "turn signal fluid", lol).
On four-disc automotive braking systems, once the calipers are freed from the rotors (which shouldn't take more than 15 minutes for entire "axle"), simply pulling the rotors off the bearing studs is ALL THAT IS REQUIRED! It should not take more than two minutes to pull off two rotors! Charging an entire HOUR to pull off two rotors is HIGHWAY ROBBERY!
LaFontaine Buick in Lansing does have a good facility, and good mechanic(s), no problem there. Their billing department is also friendly and not rude at all. But LaFontaine Buick in Lansing has a serious problem with UNQUALIFIED SERVICE MANAGER(S) who know nothing about cars and functioned as belligerent bean counters to say the least. If they were not, they'd agree that it should take no more than five minutes TOPS to pull off two rotors!
I had to get in the face of one of the Service Managers or Parts Managers to a near yelling match before my bill was dropped from nearly $500 just for one EASY "axle" down to around $400. When this job should have costed no more than $350 using OEM parts instead of Aftermarket parts!
If LaFontaine Buick does something to reform their Service Manager(s) and gets to the level of professionalism that Glenn Buege's Service Managers had, (all of whom were Licensed Mechanics as well), then I can see LaFontaine Buick in Lansing gaining higher customer reviews, and attracting in more customers pertinent to automotive repairs and maintenance.
I'm sure LaFontaine Buick in Lansing is competitive and has many happy customers in regard to selling cars. But I would have to say their Service Manager(s) and repair/maintenance billing is seriously SKEWED on the high end of the Bell Curve toward OVER-CHARGING for repairs!!!
Constructive criticism is how business improves its craft, and ultimately customers determine business markets, provided more information pertinent to industry practices are available. When I was a Licensed Mechanic, I'd get the best deal for the customer, based on repair procedure, mileage and parts, as this would attract in more business. In a real Service Management operation, NO ONE is allowed give repair advice and determine PRACTICAL WORK ORDER TIMES except Licensed Mechanics.
Manufacturers do set flag-hour times for specific procedures typically as maximum-times, but these are also subject to discretion from shop to shop. I'd be embarrassed to tell a customer that removing rotors will take an hour! If the customer is ignorant and knows nothing about maintenance, they'd think this is "normal", which is an anathema against good business practices!
Extremely Poor - carpoor1
I was in a nightmare with the service department for 4 months then a cost of a new engine was the final result. Not even done there because I was asked to not return. Some how this really doesn't seem right. Now a single mom I have 2 car payments because I had to take out a loan to pay for the engine ugh. This really hurt because I don't have a big income and no one to help me with it. I wouldn't recommend this dealership to anyone. Please stay away.
Allen Chevrolet Cadillac