Since purchasing my 2022 Toyota Venza, it has been only - T.K.
Since purchasing my 2022 Toyota Venza, it has been only serviced by Toyota of Morristown. On July 10, 2024, Toyota of Morristown recommended the replacement of my cabin air filter. I paid for the replacement and reasonably relied on this service having been performed properly. However, it recently came to my attention that Toyota of Morristown removed the cabin air filter, left the cabin filter access door in the passenger-side door storage panel, and failed to install a replacement filter. In the intervening period, the vehicle was serviced twice by Toyota for routine maintenance—on December 18, 2024 and May 7, 2025—yet this condition went unnoticed at each visit. As a result, the ventilation system operated without a cabin filter for an extended period (roughly 1.5 years and 15,149 miles), circulating unfiltered outside air, debris, and particulates into the cabin. The failure to install or detect the missing filter has caused not only significant inconvenience and unexpected expenses (necessitating changing the hybrid engine cooling fan and engine filter, and performing an A/C cleaning) but also raised legitimate concerns regarding long-term exposure to poor air quality within the vehicle. The service manager at Toyota of Morristown was very rude, unprofessional, and lacked any empathy whatsoever for the consequences of her technician's neglect. In connection with this issue, I have incurred costs for replacement of the hybrid battery cooling fan and the engine air filter (both of which have been adversely affected by prolonged unfiltered airflow and which Toyota of Morristown refused to cover) as well as adverse health consequences. I will never return to Toyota of Morristown and do not recommend having your car serviced there.
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