32 New Jersey Toyota Dealers
We purchased our highlander from Holman. - kimerino.a
We purchased our highlander from Holman. Phil Bricker was honest and kind throughout the process. I returned for the vehicle's 5000-mile service. I was welcomed immediately upon entering the service garage. Rick set up my service while I waited in the clean waiting area. He communicated via text when the service was complete within the timeframe discussed. This is our second vehicle from Holman. It's a great place to do business. Thank you
Top Reviewed Specialists At This Dealership
Non Commission Client Adviser
Non Commission Client Advisor
Chris and his boss did a great job working on a deal that - jmpezzano
Chris and his boss did a great job working on a deal that fit my budget the best they could
Master Certified Sales and Leasing Consultant
Sr. Sales Consultant
Always have had excellent service from Prestige. - stormingnj
Always have had excellent service from Prestige. Their online system is easy to use; Their employees are competent and nice to work with and I’ve not had a bad expierence yet.
Automotive Sales Consultant
Ian was really helpful and answered all of my questions. - Adrienne
Ian was really helpful and answered all of my questions. I appreciated being sent updates on the arrival of our new vehicle. We would purchase from this dealership again.
It was easy to make the online appointment ……which was - Jdelavalle
It was easy to make the online appointment ……which was followed by a couple of reminders. The service was fast and completed as expected. The service consultant was very professional.
Vehicle Exchange Program Manager
Sales and Leasing Consultant
Hackensack dealer managers are very friendly and - Benjamin
Hackensack dealer managers are very friendly and attentive.
II will come again .
I am very happy
Sales & Leasing Consultant
Simple. - Rocco
Simple. Jeff was awesome.
Professional and friendly environment.
Would definitely go back and recommend.
Steven gutierrez fue muy bueno con migo. - Jackyperez884
Steven gutierrez fue muy bueno con migo. Tiene patience y es bien profesional. Compro su próximo carro con Steven gutierrez en sansone Toyota.
Thank you Janet Rose Damone, Sales Consultant for your... - Janices1358
Thank you Janet Rose Damone, Sales Consultant for your professional service and smooth transition on my new purchase of a Toyota Venza. It was such a pleasant experience with someone who is experienced and efficient.
Great communication from the handler - kept me informed - pxlamba
Great communication from the handler - kept me informed on car needs, provided color on critical vs. discretionary - they also proactively asked about a pickup
I purchased 2 Prius’ from this dealer. - Maslss75
I purchased 2 Prius’ from this dealer. I just inquired about purchasing a third. The advised me that I would have pay a premium above sticker. I advised them that they were out of their minds. So much for loyalty to loyal customers. Moreover I’ve serviced my car there since 2008. I will never deal with these people ever again and will urge friends and acquaintances to follow my example. Outrageous greedy people
Great, fast service. - rlaff
Great, fast service. Everyone very friendly and helpful. I was given a 2022 loaner, while my car was being fixed, which took only half day!
Toyota of Runnemede is a truly great business. - mikeromano
Toyota of Runnemede is a truly great business. Everyone I worked with was professional and courteous. Tony and Lucky really helped me find the right fit and we’re patient with me every step of the process. I highly recommend Runnemede Toyota and if you’re looking for a new car Tony will make sure you’re taken care of. A++ service all around.
As usual my service advisor was great everything went - Sparrow58
As usual my service advisor was great everything went smoothly.there was no problem bought up.
they must erase bad reviews because i know 100 percent... - jjacobus
they must erase bad reviews because i know 100 percent there service sucks go else where trust me i was given 2 additional years toyota care and i will not be colecting any of it if that don’t tell u somthing they don’t care either even had upper management besides sales man tell me still buy here it’s ok go else where for service i find it funny shows u what they care about
Nick my service advisor did a great job keeping me - richardl1998
Nick my service advisor did a great job keeping me informed on the status of my truck. I also appreciated his honesty as well.
Typical dealership. - panterica96
Typical dealership. Liars, scammers and thieves. Bought a vehicle with a manufacturer defect and the dealership was unwilling to fix it. Do not purchase your vehicle from here. They only smile when you need to purchase a vehicle. Once you’ve purchased one, the employees won’t go out of their way to make things right. I plan on contacting the BBB on this fraud of a business.
It was ok. - Judy
It was ok.. will return for part order in 2 day. All seemed expensive. My service person, Tyler was fine & polite . When I was leaving later rhe other guys were using the " F " word very loudly. I know it's common but they should know not professional.
My experience at Towne Toyota has always been 5 stars. - Fpeer
My experience at Towne Toyota has always been 5 stars. Knowledgeable sales people and a great service department. Just purchased my 3rd car from them. My salesperson, Matt Diana was very knowledge, helpful and a pleasure to work with. I highly recommend him.
Our salesman, Armond was wonderful throughout the whole - Aslangundun
Our salesman, Armond was wonderful throughout the whole process. He was upfront and honest and worked with us to provide the best deal. I always dread going to a dealership, but Toyota Universe provided a wonderful experience and I would absolutely return in the future.
Be careful guys. - Gus
Be careful guys. Took my car there twice for an oil change but they never did it. Never take your car there.
My 2018 Camry made a ticking noise since the day I got it - Gabberelli
My 2018 Camry made a ticking noise since the day I got it brand new off the lot. When I first brought it in for service (very early into getting it) I mentioned it to the service writer. He had the mechanic look at it and came back to say it was normal. Since then, I have brought it to this shop for every scheduled service (on time). They have done every single thing to it including oil changes, a brake replacement, new tires, even bought new wipers from them. After 65,000 miles, the engine started knocking and it was LOUD. I brought it in to the shop and was told I shouldn't drive it anymore. They asked if I had another car and even though I said no, they didn't offer me a loaner. I told them I was concerned because I drive it 70 miles a day; they didn't bat an eye. I scheduled a time for them to look at it further a week later and received a call the day before saying they wouldn't be able to look extensively enough on the scheduled day and to wait for a call back. I never received a call. I called three days later to see what was happening and the woman on the phone said she saw no notes regarding the knocking. I scheduled an appt and told her I wanted them to take the engine apart. I brought it in and they had my car for hours and told me they still couldn't diagnose it. They did not take the engine apart. The service writer told me he would call me back after he talked to his manager. I received no call. I left a message days later and I still did not get a call back. Tried to talk to the GM and got denied. When I finally got the service writer, he told me I would have to call corporate and figure it out on my own!! Corporate told me I would need to pay for the engine to be pulled apart but there was no guarantee they would cover the fix if they couldn't prove it was something related to the ticking (warranty expired after 60k miles). I bought a Toyota because it was supposed to be the most reliable car and their customer service was supposed to be top tier. Neither are true.
They sent me two emails over a week apart from each other - E Nuffalready
They sent me two emails over a week apart from each other saying this car is available, but in both cases when I called they said it was sold. This is for the same car- same vin, same cars.com ad. Two weeks later the car is *still* listed on cars.com. Avoid this bait-and-switch dealership.
At a time when it was hard to find a new Prius, we - KMS
At a time when it was hard to find a new Prius, we stopped by here and were lucky to have been greeted by Spencer McCoy. He listened to us as we explained what each of us (daughter and I) were looking for. Her dream car was in stock, but she wasn’t ready to commit that day. He understood her hesitancy and said to let him know when she was ready (seriously, NO pressure at all). Three days later she was ready and so was the car. Mr. McCoy was also able to find a Prius for me (which arrived weeks ahead of when we expected). He walked each of us through the sales process, and explained everything we needed to know about our cars. He contacted us personally when the plates arrived and installed them himself as well. The dealer for the last car my family bought (Audi) was no where as courteous, nor willing to take the time for the little things. While I am sure everyone at this dealership is very nice and knowledgeable, we really consider ourselves lucky that Mr. McCoy happened to be the person to greet us when we first arrived.
NIKHIL JOSHI is a wonderful salesperson. - neemapatel007
NIKHIL JOSHI is a wonderful salesperson. I really appreciate his guidance throughout the test drive, trade in, and purchase process. It was a pleasure doing business with the entire DCH Brunswick Toyota team that assisted me, including used car Sales Manager Mike Serra, and Ryan in the finance department. Very satisfied with my experience!
I visited Toyota on 9/23 for a fuel pump recall and a - Trowens91
I visited Toyota on 9/23 for a fuel pump recall and a check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but knowing that it could be a possibility it’s related to my fuel pump I wondered why I would have to pay that fee and I expressed I don’t think I should be charged for that especially because the fuel pump could have been the very reason for the check engine light. I explained to him my car was revving high while in park and when I paused for stops. He told me that they’ll just do the fuel pump recall and sent me on my way. On 9/27 I went back because after the fuel pump was installed and I gassed up my car, the car wouldn’t start up. The car began stalling and also still high revving. I was assigned to Jahkel Hunnighen who made me aware that I had extended power train warranty for 2 years or up to 60,000. Jahkel told me he would waive the diagnostic fee being that I was there the Friday before and that with power train warranty I shouldn’t be charged especially because my issue could very well be related to the fuel pump. He also stated that once you let Toyota fix your issue they waive the diagnostic fee anyway. I received an update from the Mechanic Marby letting me know what had to be done to my car and I wondered about the pricing and all so I went inside to see what was going on I didn’t see Jahkel so I asked John Veli since he’s the manager about my car and John was very rude and told me that I in fact should have paid for the diagnostic. He then went to Jahkel and told him to take me and talk to me because now that he’s been working with me he can continue and that Jahkel made him seem like a dick since he wouldn’t waive the diagnostic fee and Jahkel did. Jahkel then went to explain that I needed to pay for a fuel injection service and a re learn calibration which came up to $290.00. Before paying for this I asked several times is this going to stop my car from revving and fix my issue. He said yes so I agreed and payed the cost and let the repairs start. They had my car from 9am til 3:15pm. Jahkel told me when it was finished and that it was driven and it’s driving good. I drove 5 mins away from Toyota service on route 22 just to turn back around because my car was revving high and soooo loud that the service men said omg do you hear that, it’s not normal. Right away I asked Tom Carrino for the mechanic Marby that worked on my car and Marby took me for a test drive and on that drive he told me that the car will re learn how to stop revving and if the check engine light comes back on to bring the car back. The check engine light came back on before I even reached my location of 15 mins away. 9/28 the following morning I brought my car back and I didn’t even get to check in, Marby came right out where I check in and popped my hood and said I know what you need it’s called an idle air control valve and that’s $300 you can pay for the part and I can put it in free that’s all I can do and stated Tom already knew and that’s all they could do. Now how would Marby know exactly what piece my car needs now when he told me the very day before that the car will re learn and stop revving. Marby did not take my car to the back to diagnose it or even test drive it but he heard that loud revving when I pulled in. Why would they make me pay for a fuel injection service and a re learn calibration if they knew that wouldn’t stop the car from revving. I spent allday calling toyota service no answer and I’ve been calling Jahkel Hunnighen’s direct line and leaving several messages and he hasn’t answered, nor returned my calls. I also called and left a message for the manager Tom Carrino today and he didn’t even call back. I would rate this service zero stars if I could that’s how horrible the customer service is. They want to drain you of money and not fix the issue. Right now I cannot even drive my car because of them. My car is a 2019 and instead of then fixing what need to be fixed they want to be rude and try to drain me of money. I don’t even recommend anyone to buy a Toyota let alone get service from route 22 Toyota. I hope someone higher up can fix the issue.
It was nice working with Samuel Caban and Mich Cooper. - sdheram
It was nice working with Samuel Caban and Mich Cooper. Very service oriented and prrompt
Worse experience ever! - Ednafdesouza
Worse experience ever! Such a rip off, no transparency on a 50k car. I had been all day try to call, went to dealership. No respect for the client
I had an unfortunate experience with leigh on 6/30/2022. - jschreck1475
I had an unfortunate experience with leigh on 6/30/2022. I am a long-term loyal Toyota customer. I had my final service appointment scheduled that was bringing me to my 2-year mark. In January when I was in, leigh told me, and I quote, “ be sure to come in by the end of June for the free service under the warranty.” I did just that.
Her tone and rejection of my coverage was to say the least, disturbing. Her tone was what was most upsetting. She never once was able to look me in the eye and repeatedly respoke the same BS, that she could only do the rotation if I paid the 79. For the oil change. I explained to her what she told me in January, and she was adamant about not helping me and was lacking any customer service skills.
She was twisting her words, back and forth, not listening to what I was saying, and was xxxx bent on being deceptive in how she was restating her words, repeatedly. All she had to do was listen, listen to what she had told me on the last visit, and adjusted accordingly to retain a good and loyal customer. Instead, she was combative and dismissive to my needs, time and request.
I immediately left and went to visit my sales associate, Rafael Ortiz. I explained all that happened, and he said all she had to do was call him and he would have authorized the free service. She did not even attempt to do that, or anything even remotely close to helping me. To be so militant in her words, to not even consider a 2 week interval that she stated, and to try and make it work, was unacceptable.
He did say he was going to address this, with you, upon your return t othe office on 7/1/2022. I have not heard a peep.
I left Toyota universe 2 years ago because of deceptive service issues. I cam over to receive outstanding service from Rafael, only to now have this horrible experience with leigh. Her actions, or lack of, have now made me consider other options as my lease comes due. There are really no excuses for her words or demeanor. It was not busy. No one else was there. She did have an associate there, at the other desk, who listened and witnessed all of what went down.
Rafael did say he would authorize the free service. I left and told him I needed to think about the experience. I schedule and am there on time. I take time from my schedule to come in and get the proper service. I am now hesitant to reschedule as my time is also important. To be treated like a criminal by her, after years of loyal service, is unacceptable.
As I reflect upon this bad experience and decide how to move forward, you need to address this situation.
I brought my car in for the 5000 mile service. The... - cbkinoc
I brought my car in for the 5000 mile service. The experience was excellent due to the ease of scheduling, the attentiveness of the service attendant, and the length of the wait time. However, a month after service I received a message in my car that the wiper fluid was low. It makes me wonder if the wiper fluid level was checked and filled. More concerning, it makes me wonder if the other fluid levels were checked.
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