644 Tennessee Used Car Dealers

This is the third vehicle we have bought here! - brent.davidson0113

This is the third vehicle we have bought here! We have always been treated fair with every purchase. the salesman always go above and beyond and are willing to help with any questions.

I have had my car serviced by Village Volkswagen in - Lorra

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL,

We have always been treated extremely well there. - Tom

We have always been treated extremely well there. This is the 5th car we have bought at this dealership. Clint Spivey, the sales rep and Jordan Reeder, the general manager, have taken care of us above and beyond normal expectations. I would highly recommend this dealership to anyone.

Excellent customer service with attention to detail in - jimmywinton

Excellent customer service with attention to detail in every aspect of the transaction. Christina's wealth of knowledge and professionalism is second to none.

Everyone was nice. - john

Everyone was nice. Autumn was a nice sales person to work with. I would buy another car from them.

Dealership was wonderful to work with. - tiffanyanntipton

Dealership was wonderful to work with. Austin was even better. He took me to what I needed and was fair with price. They even worked with me to try to find deals to make my price lower. Great dealership!

Alex was great. - Deanie.dickenson

Alex was great. He was so helpful and answered all of my questions. He had everything ready for us to buy the car.

Chuck the general manager was very professional and - jered.maguire

Chuck the general manager was very professional and accommodating after a very long and stressful purchase. After several service visits to Gary Yeomans Ford Knoxville and another Ford dealership out of state, the issue was finally rectified. Over the course of about 3 weeks, Chuck went above and beyond what most dealers do or even consider doing, and this is likely because of Gary Yeomans' (And Chuck's) ethics and customer service mentality. I was initially very frustrated with Gary Yeomans Ford Knoxville, however, after everything was said and done, I can honestly say I would recommend them. Even if minor mistakes or unforeseen issues, the team at Gary Yeomans Ford did everything they could within their reasonable power to make things whole. Thank you guys, my family is enjoying the new vehicle.

Service work was performed on time and on budget. - ronkase

Service work was performed on time and on budget. I enjoyed waiting in the newly remodeled facility.

I cannot say enough amazing things specifically about - amymgann

I cannot say enough amazing things specifically about this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and multiple times in between lol)- I have been taken advantage of in the past by salespeople- NOT him. He is a true family man and you can actually trust he will treat you as he would his wife or children and have your best interest at heart. He was more than patient enough with me throughout the car buying process (I am not the easiest cookie by this point in life lol) and I got an amazing deal thanks to him. He is extremely hands on and involved even AFTER completing the sale- and I had a false alarm w my car only a week after getting it and couldn't be MORE IMPRESSED with his continued care and customer service (answering and helping me after hours on the wknd!!), and this compliment extends to the service dept in the dealership as well. Donna was my first point of contact for that and she was really on the ball getting things set up to be checked out asap and accommodations made. Nick, the service advisor, could not be more courteous, helpful, and efficient. I feel so good knowing my car will be under his care when needed in the future!! I honestly didn't know what I could expect from a dealership service dept so that was a wonderful surprise. I can happily report that it was an accessory I had placed on my Kia Soul that caused the engine not to start (a safety feature), hate the drama that ensued to figure that out :P, but can say without a shadow of a doubt I made the right decision to make such a large purchase with Kia Alcoa bc I know how I will be treated if any issues DO arise!! Greg has continued to follow up with me since I got my car back. The customer service at this specific location is just outstanding. My car is amazing and so much fun to drive, but that much more great having the security I feel thanks to the dealership I got it from! Most people can't say that with certainty after just the first week of buying their car hehe but I can! Thanks so much again Greg for helping me make the best decision!!!!

Persistence without the high-pressure sales tactics. - Scott K.

Persistence without the high-pressure sales tactics. That would perfectly describe my salesman Scotty and how he was able to help me negotiate one of the best deals I have ever gotten on a vehicle. And I've bought (too 😆) many vehicles over the years. I thought there was ZERO chance of getting what I needed for my trade-in towards the new Ford Maverick I was wanting in order to make a deal possible. And initially, I was right. Scotty's sales manager stepped up and made me a very fair offer for my car, but the numbers still weren't working for my budget. I was about to leave when the sales manager asked me to give him a little more time to see what he could do for me. He came back out and absolutey BLEW MY MIND 🤯 with a bigger offer for my trade which made getting the Maverick possible! Even Scotty looked shocked! 😅 Now I have no idea how he was able to do so, and I'm not promising he can do it for you as well. But if you are buried in negative equity on your car but wanting or needing something else, then go give Scotty and his manager(s) a chance to work something out for you.

I hate buying a vehicle, got tired so just bit the bullet - JENKINSPLUMBING98

I hate buying a vehicle, got tired so just bit the bullet and bought a car now I'm done except for paying for it

Raj and the rest of the crew were great to deal with. - wsteele9

Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly.

As alwsys Sheldon Maben and Principle Toyota gave - derbythomas1

As alwsys Sheldon Maben and Principle Toyota gave exceptional customer service. They are efficient and prompt.

Harold is amazing! - madelinecrider

Harold is amazing! He was very transparent, friendly and helped us get into our dream car!

The process was quick and easy. - BOLIVER6787

The process was quick and easy. Mark was amazing and very helpful. I got exactly what I was looking for and I look forward to doing business with them again.

This was my first brand new car purchase! - Angelique Moore

This was my first brand new car purchase! Evan and the finance person were FANTASTIC. Evan worked with me all day via text message!! Once we had picked a car and handled financing, I drove to Franklin to pickup the vehicle!! Evan had the car detailed and filled up with gas. He went with me on a test drive! He was genuinely as excited for me as I was!! He took his time and walked through all the features of the car and the app and what not. He made sure I was completely comfortable before he let me leave!! I will continue to by any vehicles my family needs from him as long as he is there and with Ford of Franklin always! The finance person was amazing as well! He was down to earth and as country as I am! We discussed where i lived and different funny stories about being younger. When it come to the paperwork, he slowed down and went through each page and line with me. He explained all the warranties and cash back that i was receiving. He made sure I was comfortable with everything before we finalized. Over all great experience!!

Toyota Cool Springs continues to go above and beyond with - LS

Toyota Cool Springs continues to go above and beyond with client experiences. I can always count on the team to help me find the right vehicle and providing great service during routine maintenance. Jim sold me my first vehicle and knew I could count on him to help me get my dream car. I highly recommend this location!

The entire process was explained to me step my step by - Laurie

The entire process was explained to me step my step by Logan. The best dealer experience I have ever had in my many years of car buying.

Me encantó el buen servicio ,el trato fue excelente - JESUYNATY

Me encantó el buen servicio ,el trato fue excelente ,súper rápido,quedé totalmente satisfecho , bendiciones para todos

Excellent service, professional staff. - eksakeyes

Excellent service, professional staff. Amber Stafer, service advisor met us to write up our oil change for our motorhome. Our wait was not long at all and Red, instructed our route to the appropriate bay for the service. The customer service Red gave was second to none. The service technician was knowledgeable and friendly. We thank Ford of Columbia for such great facilities and service staff!

We always have great service with Serra. - ww0528

We always have great service with Serra. The only issue we had this time is the tires we purchased were not the same tires that were on our car. We were told before we made the appointment that the tires would be replaced with the same brand of tires. We assumed the quote they gave us was for the original tires. Disappointed because we could have purchased the brand they put on the car quite a bit cheaper elsewhere. This is the first time we've ever had issues with service and maybe should have confirmed again before purchasing. We've owned three Kia's and the service otherwise has always been exceptional.

Excellent service, wait time was minimum, very - valbrylove10

Excellent service, wait time was minimum, very professional, very informative with information regarding ny vehicle. Will recommend Thank you!

To be the first time ever buying my own new vehicle - Leiderman1990

To be the first time ever buying my own new vehicle Jeremy Woods made it a great experience!

Reiselman was very helpful, the deal was fine with me and - Kahuna.beard

Reiselman was very helpful, the deal was fine with me and I don’t say that often.

These people know what they are doing it was a very - kelley

These people know what they are doing it was a very smooth process to make! I recommend them 100%

Patrick was fast and quick with getting us the truck we - afeatherston81

Patrick was fast and quick with getting us the truck we needed. After the warranty was used we're super happy with our choice.

Brandy always takes excellent care of me when I arrive at - wls1491

Brandy always takes excellent care of me when I arrive at Dealership. She keeps me posted and keeps me informed. She is yhe best

We had an appoinment, arrived about thirty minutes early. - tocoman1@comcast.net

We had an appoinment, arrived about thirty minutes early. They got to work right away, is was a easy process.

Ahin has helped me get into 3 vehicles and goes above and - andrea_fischer

Ahin has helped me get into 3 vehicles and goes above and beyond to get you into the vehicle. He is also very honest and will tell you up front that it would be better to wait and pay more on the vehicle you have so your not upside down in the new one. He has helped me get the best people and price to get my windows tinted. When I want to trade in my vehicle Ahin is the only one I want to help me because I trust him and I know he will never steer me wrong.