I wish I could give no stars. - Joe Swierk
I wish I could give no stars. We had a very frustrating experience trying to purchase an F-250 diesel. We were quoted pricing four separate times in writing, and every quote was incorrect—it was priced as a gas truck, not a diesel. The only reason they caught this mistake after two weeks of going back and forth and wasting my time shopping around was because another dealer called them out on why they were selling it so cheap. I had no clue, or I would have bought it the first day they gave me those numbers.
After the sales guy, Mike Cook, texted me and told me that, they just made up all these excuses saying it was my fault because I was looking at gas trucks first and that I wanted the price to be cheaper, so they offered a gas truck. All of that was a lie. I came in knowing I only wanted a diesel. At the end of the day, all four quotes had the diesel stock number and VIN number, but somehow they put the gas truck price on it. The manager never called me to try to make it right or to apologize.
After catching the mistake, instead of making it right, they refused to honor the pricing they repeatedly gave us. The salesperson was also not helpful and gave inconsistent information throughout the process. I had a bad experience from day one with these guys. The sales guy, Mike Cook, had no clue about the trucks he’s selling, and even after looking at his phone, he still gave me wrong information. I seriously wanted to make a deal with these guys, and I would never get a response back from them—it felt like they didn’t even want to sell the truck. This whole deal was made up of lies. I wouldn’t trust a word they tell you, even if it’s in writing.
I called the next day to try to talk to the general manager, and a very unprofessional guy named Jonathon picked up. I really hope that’s not who they have running that place, because he is in the wrong line of work. He was very rude and just kept telling me the same lies the salesman told me—that it was my fault for confusing them and that people make mistakes. I understand mistakes happen, but four quotes and two weeks of back and forth is a huge mistake. After I suggested they make it right, he thought throwing in some free floor mats would make me happy and get me to purchase through them. I was being as professional as I could be on that phone call, and he hung up on me because they didn’t want to work with me at all.
The “Prestige Rewards Package” the dealership has is an additional $3,000 for some warranty that I don’t want that they make you get. I told them I did not want these charges. They said fine—but they would reduce my Ford discount by that much, so my price would not change.
Just beware—I would never buy from them. By the looks of the reviews they have, they do not make it right with anyone and do not care what their customers think. I ended up getting a more expensive truck for cheaper somewhere else. I get that most car dealers play games, but this place is a joke.
This felt very unprofessional and misleading. We were serious buyers, but this experience completely lost our trust.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In