Always answer all my questions - Arturo032080
Great knowledge of the cars, sales man was very patient.
He showed me 4 different cars with a smile
Sales manager was very friendly, I already recommended this dealer to a friend
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
awesomeness! - carbuyer
Great service, friendly understanding needs would come bc to work with them again! Leslie was patience and very knowledgeable. I would buy from him again!
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Very nice service people at the desks and rapid service - mrennagel
Ericka is a delightful representative. She is patient and takes the time to explain why certain actions are advised. My car is 2004 and has been maintained by Greentree.
Sales & Leasing Consultant
Excellent customer service and experience - Joe and Ellen
Carlos was very familiar with the vehicle we wanted to purchase, had a command of the services, warranties and competently addressed our questions and concerns. He took the time necessary for my wife and I to understand what we were buying. In addition, as we requested, Carlos ensured that minor cosmetic issues were taken care of prior to delivery.
Finally, Carlos walked us through all the features of the car, set up our phones and spent the time necessary to familiarize us with the car we just bought.
We are loyal to another Toyota dealership in CT. However, this time, they did not have what we were looking for readily available. We had never been to A-1 prior to this purchase but took a shot at a dealership we knew nothing about. Glad we did - the experience was positive and we were treated with patience, respect and courtesy. We responded in kind.
Would gladly recommend A-1 to anyone.
General Sales Manager
The folks at New Country Toyota are amazing!!! - LoriB68
I highly recommend this dealership. Not only do they have the best cars for the money (rated #2 on consumer reports year over year) but the customer service is to die for. Nick, Armondo, Jeff and Jessica are all amazing!!
The sales team that always comes through. - Xavier
I have purchased or leased three cars through this dealership. Each time I have been treated exceptionally well. The salesperson that I have dealt with each time is Saeid. He has a very nice personality, very friendly, and knowledgeable about each vehicle that I have been interested in. So he questions me about my needs and desires. Each time he comes through with a solution for me that meets my needs. Andy, the manager gets involved, and makes you feel like you are part of his family, and treats you as such, giving you the best deal possible.
After the car is purchased, they don’t forget about you. In the service department, I usually deal with Sue, and again, I’m still part of the family, and my treatment there is great also.
One of my vehicles got damaged, so I needed body work done.Not only was the work done exceptionally well, but it was done at a much lower cost than any other place. Best place I’ve ever done business by far.
New Millennium Sales
Used Car Sales Manager
Awesome Car Buying Experienc - Lisamarie
I recently purchased a 2019 Toyota RAV4 XLE, trading in my 2004 Toyota RAV4. The purchase was the easiest one I've ever made and having Tee as the salesman made it that way. He's a great asset to Torrington Toyota. I highly recommend Tee and Torrington Toyota.
Alisa was very excellent - Mpab
Alisa my service advisor was excellent. She explained everything and got my car ready in a timely manner. She took the time to call me twice with updates on my service. When I picked up the car she went over everything and explained my next service and what that would entail.
Best experience buying a vehicle ever!! - Garygee
Bought my 2011 Tacoma from Jose in March and Jamal was my financial wizard!! These two guys made the whole thing painless! They are both two of the nicest genuine people I’ve met in a long time! 1st time I ever enjoyed buying a vehicle! Had a frame question & Mike set up the inspection instantly! Can’t say a bad thing about Hoffman Toyota! Seriously I wasn’t paid to say it!! Ha!! Sincerely Gary McGee Plainville Ct.
Very, very bad experience - Peter Viglietta
I took my 2014 Prius for a diagnostic for a rubbing sound coming from the wheel.
It ended up being a wheel bearing needed to be replaced. I have the platinum VSA which I got when I bpught the car at Prestige Toyota in Kingston NY. Apparently when your service ppl check if the customer has warranty coverage, they only check their local database rather than checking the national Toyota database, which is the dumbest thing I've ever heard in my life, since it makes the assumption that anyone who comes into any Toyota service center must have bought the car at that particular Toyota location, which anyone with an ounce of business sense understands is very frequently not always going to be the case. So once they figure out what I needed the service guy at the desk out to the waiting room with a bill for $800 in his hand. And he goes "do you have any warranties that Im not aware of?" I don't know, what warranties are you aware of? Why is it the customer's responsibility to tell the Toyota service staff that they might want to try checking in the Toyota database to see if I have a Toyota warranty on my Toyota that I've brought into their Toyota service center. Morons. You guys do that xxxx so that little old Betty Sue who doesnt remember what warranty she bought will just take the bill you hand to her assuming shes not covered. Quit xxxxing around with people's money and do what your supposed to do.
So ultimately I had to have this dumb conversation with the service guy where he eventually realized I had bought it somewhere else and he went back in and filed the claim and I was covered. Wasted a bunch of both of our times in the process of course.
This is unacceptable. The onus is not on the client to tell Toyota what their coverage is. Its your responsibility to know.
On top of that the guy who checked me in and tool my keys was a complete rude xxxxxxx who just blurted demands at me like a caveman. Hes lucky I was in a good mood, next time he talks to me like that I'll give him a bad review.
The week before this appointment, Middletown Toyota had also screwed up by accidentally booking me for a daignostic when there wasnt even going to be a tech there.
Its too bad too because Ive had many good experiences at Middletown Toyota but not that day.
Camry Le - Nick Shergill - Tiara Fountain
I came in & Nick Shergill had me walk out with the perfect car for my money. Great salesman, I will refer more people to him. He’s a pleasure to work with. He will not let you go home disappointed. Just great all around with people skills & getting you what you want or need. It was truly a pleasure.
Toyota - Panda1111
Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota.
THESE SCAMMERS SOLD ME A CAR WITH AN ACCIDENT AND WONT APOLO - Jbdadizzle
THEY SOLD ME A CAR WITH AN ACCIDENT HISTORY AND THEY DONT THINK ITS THAT SERIOUS BECAUSE THEY CLAIM THEY DIDNT KNOW ABOUT IT BUT THATS BS. CHECK YOUR CARFAX TO SEE IF YOUR USED CAR THAT YOUVE BOUGHT FROM HERE HAD AN ACCIDENT THAT THE DEALERSHIP HID FROM YOU. ITS A POSSIBILITY THAT THEY SCAMMED YOU AS WELL BUT YOU WONT KNOW UNTIL YOU SELL THE CAR!
The sales and financial staff worked with me to make a deal. - Mr R
This was my eleventh Toyota overall and my third new car purchase at Westbrook Toyota. The staff pleasantly worked with me to bring about a equitable deal.
Entire team was fantastic!! - Mhorner
The entire team at Curry Toyota was excellent! I traveled up from Long Island to buy a certified pre-owned Toyota Highlander, and was extremely happy I had made the choice.
Amanda Botto was very courteous and professional when I first contacted Curry, and let me know that the vehicle I had first seen on the website had been sold. She recommended another Highlander that happened to be just right for my needs.
Jose, the Sales Manager, followed up with a call and arranged for my transportation to the dealership from the Bridgeport Ferry to view the car—a 40 minute ride!
At the dealership, the car was detailed and ready when I arrived. I performed a thorough inspection and found the car to have been meticulously prepared.
Amanda led me through a test drive and did a thorough job explaining the vehicle’s features. She is extremely knowledgeable and seems to enjoy her job of helping people find the vehicles they are looking for. She is not listed below, but I would give her 6 stars if I could!
Ben, the finance manager helped guide me through the financials and did not miss a beat. Ben was professional and respectful—he did not try to upsell me into extended warranties or unnecessary contract modifications.
Overall, I’m not sure what else anyone could look for in a car dealership. I will definitely recommend this place to anyone on Long Island that is looking for a Toyota; friends, family, co-workers. Absolutely worth the Ferry Ride!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Used truck purchase - Meesha712
Everyone at Toyota of Colchester has gone above and beyond helping me with my purchase. The service department is wonderful to deal with. I highly recommend both sales and service.
Ray McLean provided an excellent car buying experience - carleighglynn
I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel comfortable. Ray allowed me to ask my questions, validated my concerns, steered me in the right direction of finding the car that had the features I desired and that was in my best interest financially. Ray took his time explaining the warranty and walked me through all of the steps he was taking to complete our transaction. This left me feeling confident in my purchase. I highly recommend you request Ray if you are looking for a non-pushy car buying experience.
Stunning rudeness - justsayin'
I have been a Toyota owner for decades, in fact my 1988 FX is still my running around car and is Toyota's best advertisement. However when I started to have issues with the factory paint job on my 2011 Rav4 (Blizzard Pearl---look it up guys, this paint was a problem) I was told that the car must have been repainted because several years ago it was rear-ended. Well as it turns out the car was not repainted and there is an acknowledged problem with the factory white paint used for several years on a number of Toyotas, most particularly the Rav4s. The years are apparently 2009 to 2015. After several years the paint starts to come off in sheets. Delamination it is called. The paint simply separates from the primer and there is nothing that can be done to stop it. Armed with this information and after calling to the very nice people at Toyota Corporation I went back to Dowling to let them know what I had found out so that they could be helpful to the next bewildered customer who comes in the door with the same problem. I was very polite, I was not angry, I was not asking for anything. They basically threw me out telling me that my car had been repainted (not true) and it was not Toyota's paint job. Wow! I was stunned. They had a customer in there out of ear shot and I was not making any sort of fuss but they did not want to hear it and turned angry and aggressive. I would never go there for anything. That is no way to treat a person.
Toyota of Wallingford
New Car Manager