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Our sales person Al Williams worked with us to close the... - J&S Mart
Our sales person Al Williams worked with us to close the deal on our new Sienna very quickly which was greatly appreciated. The trade-in process also went pretty smoothly.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Really great experience.I knew what I was looking for... - stilesa
Really great experience.I knew what I was looking for when I came to the dealership, so I didn't need help in that area. However, the exact model/trim/options I was looking for are incredibly rare due to ongoing supply chain issues. Fred helped me find something that met my needs perfectly. The actual buying experience was easy and quick.
Sales and Leasing Consultant
My salesman and finance manager were quite knowledgeable... - teachcbwilson
My salesman and finance manager were quite knowledgeable about the product, very honest and accommodating.The entire process was very smooth and professional. I most admired Quincy's ability to direct me to the product that fits my financial needs .
I had a great experience buying my Ford Focus at Stephen... - kristakozikowski
I had a great experience buying my Ford Focus at Stephen Automall. I didnt know want kind of car I wanted going there. Jason was very patient and accommodating in allowing my to test drive several cars before I picked the Focus. Stephen Automall did a great job in detailing the car before pickup. I would recommend Stephen Automall and Jason to anyone looking for a car and a great experience!
I had a great experience. Very professional! very... - Dayrene494
I had a great experience. Very professional! very informative. And the customer service was outstanding. Thank you again Omar Rivera. Great sales associate! Loved it
My husband and I are very happy with our purchase and the... - Gaitre Ramdas
My husband and I are very happy with our purchase and the professional service at gale Toyota. We worked with Marco Ortiz he was very professional and kind he answered all our questions and communicated very well . The experience was great .
Senior Product Specialist
I got my Camry serviced. I was given recommendations on... - Randy K.
I got my Camry serviced. I was given recommendations on future service. These were based on importance and I was given a timeline on based on my driving.
Always receive informative answers to any of my questions.
Thanks again Nick and Glen
Keith is aweseome! What a rockstar! he was able to get me... - Mario
Keith is aweseome! What a rockstar! he was able to get me the car I have been searching for months. right model, right color. We continue to go with him every time we need a new car.
They have a Dishonest sales department, bait and switch,... - TwoDog
They have a Dishonest sales department, bait and switch, completely wasted my time.
I spoke to them on the phone about a specific model and price, as soon as I got there they gave me a completely different pricing and pretended they didn't even know what I was talking about.
And they try to switch me into a different car that I was not even interested in.
I do not recommend using this dealership due to their unethical sales practices.
The salesman try to sell me the car $2000 over the price... - Danny1499
The salesman try to sell me the car $2000 over the price The financial office Insist in a 4 year Warranty When this vehicle still under the factory warranty I try explain them that I don’t need anything at that they just keep pressing me. Not a good experienceInsist
Nick is great to work with and always delivers. This is... - Howard Potter
Nick is great to work with and always delivers. This is our 5 Toyota, 4th Prius. Please also thank Sam in Finance who helped us.
I cannot be more disappointed by the way the service... - Ryan B
I cannot be more disappointed by the way the service department treated me and did very little to listen and resolve my situation. Purchased a new 2020 Tacoma, the Tonneau cover broke while closing it. This type of issue had not been seen before, as such, the service manager David Gundersen was dead set on not covering this under the warranty right from the beginning. His "opinion" on what could have caused it directly contradicted everything I told him. They offered to pay for half of it, accepting some liability. This tells me two things, either they do not honor warranties or will do everything in their power not to. I came in the dealership 3 separate times (one of which was a planned time and David failed to show up to assist while I had my 3 children with me).
I strongly suggest you work with another dealership that values your business, has your best interest in mind and ultimately covers what is under warranty on a brand new vehicle. If a Tonneau cover was a problem to get approved, good luck with a more expansive issue.
David Gundersen the service manager at Toyota Westbrook is not someone you want to trust in to have your best interests in mind. Avoid this dealership.
Servce Manager Vern and his team are the absolute best.... - pinklady6000
Servce Manager Vern and his team are the absolute best. They took awesome care of me when Middletown Toyota treated me very badly. They went above and beyond. New frame on my 2009 Tacoma. They are true to there word.
They were so easy to work with. We were able to send them... - KME
They were so easy to work with. We were able to send them all necessary information through email the day before. All we had to do was go in, give the car a ride, sign and go. Financing was a breeze with no pressure. From start to finish it was as easy as can be.
We recently purchased a new Toyota vehicle from Dowling... - patzo95
We recently purchased a new Toyota vehicle from Dowling Toyota and we hold the highest of praise for this dealership and Chris Dowling.
It was our privilege to fly in out of state and work with this great group of professionals. The process was simple and smooth. Chris will go above and beyond to get you the vehicle you need at the best deal around. If you encounter any problem, Chris will work to make it right!! They are honest upstanding professionals that more than adequately represent the quality that you expect from Toyota. Buying a vehicle from a dealership does not need to be complicated and we dare you to compare the experiences that you have had and will have with other dealers against the ease and straightforwardness that you will encounter with Dowling Toyota!!
If you are looking for a vehicle, please check out Dowling Toyota as they will take care of you and give you the respect you deserve. This is a small family owned dealership that is not weighed down with the red tape, fees, and upselling that haunts the typical car purchasing experience.
The Toyota brand is well represented and characterized by Dowling Toyota of Litchfield, CT. Do yourself a favor and call them for your next vehicle. Buy a vehicle from a Toyota dealer that you can trust. We did and it was an AMAZING experience!!!
Just bought a 2021 Tundra SR5! Gary Adams was our sales... - afradette
Just bought a 2021 Tundra SR5! Gary Adams was our sales person and he was awesome to work with very caring and attentive! We've been using Lynch Toyota service for years now, but this is my first purchase from them. Again they were awesome and easy to work with including the Finance person Julie Olsen.
The best service I’ve ever had! Amir, the salesman who... - Lizziesvitlik
The best service I’ve ever had! Amir, the salesman who helped me when I first arrived was so incredibly helpful. He took each of my concerns into consideration and went above and beyond to make sure I was happy. Jose made sure it was possible for me to get the car I wanted. I had many problems with my payments, credit and was really struggling to get the down payment amount. These guys went so out of their way to make it happen! Seriously the best service I ever had. Not only did they help me financially make things happen, they also were just genuinely some of the nicest people! James was very kind and consoling when I was stressed and upset about money. They did not push or make me feel pressured into any deals. It was all about what I wanted. You don’t find that much at a car dealership! I highly highly recommend this place!!
I would like to say that sales department at Charles is... - Mike K
I would like to say that sales department at Charles is top notch. No pressure like some other dealerships I’ve dealt with in the past. It was a pleasure dealing with Brian, Kieth, and John to purchase my new Tundra. Thanks guys.
Iwanted to wait until my truck was fixed before writting... - pinklady6000
Iwanted to wait until my truck was fixed before writting this review. This dealerships Service Manager was extremly mean and unprofessional. The only person who was understanding was a young man by the name of Evan. Service manager was so degrading I called Toyota Corp. at which time I was directed to Toyota of Colchester who were so amazing and kind. My Tacoma had a recall for a new frame and Service Manager Chris D. in Middletown refused to take care of me. I have had 3 Toyotas and have never had to deal with such a mean condescending man. Never would I recommendthis dealership. The only reason for 1 star is because of the kindness shown by Evan.
Car buying should not be stressful or regrettable. Here's... - Braden
Car buying should not be stressful or regrettable. Here's my story . I dealt with Syed, salesman, and Sean Wells, sales manager. In February I went to look at new truck. After some time I thought I came to an agreement for the sale and trade-in. NOPE. I went to the dealership after work to sign paperwork. I was told that the price was this amount and trade was this and finance was this amount. I was HAPPY. Then I got there, wife left work early also to accommodate them, had to sign paperwork. Syed had me sign the paperwork as to the amount of the sales price. Also he had me sign the paperwork as he put it was STATE LAW about meeting the Service Manager and touring the service department. I was then sent into the finance office to sign paperwork. I asked the finance amount of the sale. I was told a totally different price then settled upon with Syed. When I asked to see the paper I signed about the price it disappeare, never to be seen. Then Syed crossed his arms and said in a very smug way " I do very very well here and I'll give you the difference to make this deal happen ". Both Syed and Sean threw temper tantrums that would make a three year old in a candy shop told "no" look like a SAINT.
When we arrived it was about 6pm at night in March, finally left about 9 at night. Both Sean and Syed were about 20 feet away when we started to leave. They YELLED turn your lights on. I was never given a walk around the vehicle or an overview of the controls. I could not inspect the car in dim light, nothing was done to it. They knew at 130 that afternoon that I would be picking up the car after 5:00. When I picked it up it was missing the owner manual, floor mats and all the plastic on the seats were still in place. NO DETAIL. I had to wait two weeks to go back and have the car detailed. I informed them that there was a chip in the paint on passenger side door. They said prove that- it was there when you picked it up. I was also bribed by Sean to give all 10s on the review because their bounus depends on my review.
I got a call from the satisfaction manager, Ryan. I recounted the details of my experiences and expressed all of my concerns to him. He seems very honest and genuine. He said that he would pass this all on at the next managers meeting. I called him back three times in a two week period to get no response. The last call I stated I wanted to talk to the owner. This did get a response. Two days later I received a call from Marc, the person claiming to be the owner. Website says John is the owner. This Marc was no better then Syed and Sean. I was put on speakerphone and berated and yelled at by both Marc and Sean. I asked to be taken off speakerphone so I could have a decent one-on-one conversation with the owner. Marc refused and stated that this is the way he conducts all of his business. Marc called me a liar and threw a bigger temper tantrum than the other two. Very poor customer service and professionalism. In short buy in Rhode Island where you have protection with the Dealers Board at the DMV if things like this occur.
What a poorly managed and operated dealership this place is. Be careful and forewarned.
Toyota of Wallingford