They saved the day! - fableavison
I brought my car in to the service department at Steve Lewis Subaru after my right front tire started making an awful scraping noise. As a student, and out of state I needed to get my car back to working order before making the commute home at the end of the week. The service team at Steve Lewis took my car in right away and I was able to connect to their free wifi in their comfortable waiting area to work on some school work while they took care of my car. Understanding that I am a college student and that I needed the issue resolved right away, Benny Cruz in the service department took the car in for a break inspection, for $20 all of the tires and break pads/backing plates were checked, a rock was removed and all of my wheels were lubricated to help prevent this from happening again. I was in and out in an hour. The team at Steve Lewis was so kind and accommodating and made a scary situation a breeze.
Michelle was great to work with - Mebeadamb
Michelle has a great personality, is super helpful, and is not pushy at all. She has a wealth of knowledge of all the cars from the Forester XT to the Outback. Looking forward to working with Michelle again.
Patient and Helpful! - Erika Puccio
I recently purchased a 2017 Subaru Forester from Dan, and I cannot thank him enough for his patience and help. I can be a bit indecisive, and have a lot of questions, but Dan worked with me to find the car that worked and that I felt confident in. After my initial visit, he spent time with me over the next few days on the phone, reaching out when there were cars he saw that I might be interested in. Even in my indecision, he was patient, supportive, and positive. While at the dealership I also worked with Frank, and he was equally as kind and patient. It was a very refreshing experience working through his dealership, and it is clear they care a lot about their customers.
So easy to deal with :) - jeep
My wife and I went in on a Sunday because her cars transmission was acting up on her Toyota.
We just came in to take a peek but they showed us a used care that was like new .
They knew we needed to find something quick and within 24 hours we drove the car off the lot.
Thanks for all the help Guys
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Solid first time experience at this dealership - awatriss
I had a great first time experience at this dealership. The sales person I worked with, Tom D., walked me through the entire process. Overall, I felt taken care of and am already recommending this location to friends for future cars.
Can't wait to buy another new car so I can go back! - Claryn Wheeler
I went with my husband to buy his new car. His was old and dying. He bought a new car.
This isn't his rating though. It's mine.
I was stuck with a 2012 Hyundai Veloster (the butthole of the automotive world) with $7500 in negative equity and an almost 16% interest rate. I fell so in love with my husbands new (to him) Subaru Crosstrek, which John helped him select and Ray helped him finance. After some discussion, my husband and I decided that it would be in my best interest to get my own Subaru, if it were possible to offload the Veloster and finance a new car with the added negative equity.
John helped me find an awesome brand new Impreza but I still didn't know if financing would be possible. Unfortunately by this point it was 4pm on Saturday and I had to suffer through 2 days of wondering.
Let me just say that Ray is the best auto financing guy I have ever met. He somehow managed to find me financing to cover this incredible new car, all of the negative equity of the old car, and got me an amazingly low interest rate.
So here I am now, the proud and ridiculously happy owner of the most awesome 2017 Subaru Impreza Sport ever, I have incredible financing, an extended warranty, gap insurance, and the comfort that comes with knowing I didn't get screwed over.
Every single person I have talked to about Long Subaru has said they are awesome and the opinion of the Subaru brand itself is just as good. I am happy in the knowledge that when I have to get to work in a snow storm, I will be safe.
On a more general note, we interacted 4 total employees, in person and on the phone. We also saw other employees working with other customers in the 5+ hours we were there the first day. Every single person in there is friendly, professional, and personable. The dealership is clean, bright, and inviting. The technology is very up to date (you've gotta see the desk in Ray Brian's office). Everyone seems to genuinely love their jobs and their product and their enthusiasm is very infectious.
In addition to all the stuff already mentioned, they have an a very cool coffee machine!
John was an amazing saleman! Super helpful and knowledgable - hchandler
John was incredibly helpful, understanding, and sensitive to what I needed in car and price that would best fit my finances. He went above and beyond to ensure that I was satisfied. John is also incredibly kind and personable!
Excellent Service! - CarGuy
Victor helped me out tremendously! He really knew a lot about the Subaru models and gave me a lot of great insight. Thank you victor, and thank you MetroWest Subaru
Excellent and Friendly Services - KLinehan9691
Great dealership from top to bottom. The whole process was very easy and the service was excellent. The owner does an amazing job with his employees and you can't beat the unlimited warranty on the engine and transmission. First time car buyer who loves his new car (2018 Subaru Legacy) and I'm Very happy with my experience. Highly recommend this dealship to anyone. They were not aggressive and very personable. I really can't say enough.
Traded a Forester for a newer Forester - happy with car
We had ongoing problems with our 2014 Forester - transmission issues. The dealership was great about trying to get it fixed for us, but ultimately we decided the best decision for us was to get a new car. Once again, we compared the Forester to a variety of cars and came back to wanting another Forester. We found that they had a 2016 with all of the amenities we wanted. They worked with us to find a deal with trading in our 2014 that we were happy with. We have never had a problem with this dealer in either the Sales of Service departments. Nice people to deal with.
Totally stressless - Christopher Johnson
I just bought a used car from North Reading Subaru. It's the sixth car I've purchased in my life (and have shopped at many more dealers than that), and this - by far - was the least stressful, most pleasant experience of them all. Our first visit to them was on a very busy Saturday. It understandably took a few minutes for someone to attend to us, but when they did we had their undivided attention. I ended up putting a deposit on the car I had come to check out. Before I left the sales person asked us to wait a moment so the sales manager could come over to thank us. Like everyone I met there, he was really gracious and seemed to be a genuinely nice guy - not like so many sales folks at other dealerships who have a veneer of plastic pleasantness. There was zero sense of being rushed or pressured. When I returned on Monday to finalize the deal I dealt with a different sales person who was every bit as nice and relaxed as everyone else.
The car was a 3 year old Crosstrek with low mileage. The price they gave me was totally fair, and they even threw in a auto-dimming mirror at no charge (a $250 item on the Subaru website), which they would install. They gave me about $1500 more on my trade-in than the other dealer I had checked out.
I couldn't be more pleased with the experience. I can't recommend them more enthusiastically. Fair, pleasant, no pressure, helpful, informed, no BS.
Thank you Keith for helping us to get our first car - Bp83
It was pleasure working with Keith in order to ourchse our new car, he had help us and still helping us every way. He gave us right options that feets for our need and got us the car we needed
Thank you very much Keith for yiur help
Happy customer - hkelly
Tony was great. He listened to what I was looking for and helped me with finding a great car at a good price! After several negative experiences at other dealerships, Clay Subaru was a breath of fresh air.
Courteous and Responsive Staff, Excellent Experience - Jt18
We recently leased a 2018 Crosstrek from Haddad and had a thoroughly positive experience. Josh Gamache kept us informed about its arrival date and went out of his way to ensure that the car was ready on time. Anthony Booth patiently walked us through the necessary paperwork and trained us on the car's operation. Great experience!
Purchase of 2017 Outback - 805drum
Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on YouTube. The videos they made were very informative. I went to the Planet Subaru website and it was packed full of information. Most of the Subaru sites were identical to each other but Planet’s stood out as much more informative. They had comparisons of non-Subaru vehicles. I was surprised that the comparisons showed all of the data that it did even if the non-Subaru vehicle had more leg room or better fuel mileage. The comparisons seemed honest & did not omit something to make one model better than the other. It saved me a lot of time comparing manuals and vehicle specifications. When I called them, even though I live in California they took the time to answer my questions. I live in California and a dealership in Massachusetts helped me to decide on the purchase of my 2017 Outback.
No complaints with Steve Lydon or Mastria Subaru - KarenB
Steve Lydon took very good care of me, in my pursuit of a great car, he was friendly, professional, and addressed all my concerns. I'm very happy with my purchase and would recommend Steve to anyone looking to buy a new or used car.
However I am not happy that in my attempts to write a review about my great experience, with Steve Lydon & Mastria Subaru, I had to agree to let DealerRater collect my "personal information" including name, address, phone numbers, email etc. This is no reflection on my experience with Mr. Lydon or Mastria.
Service and Sales A+ - JDMSTI
Fantastic sales and recent service experience. Really pleased with the service team - they genuinely care and smile (simple but I think we all experience poor service). Also willing to work with you on the sales side. Easy in and out. I'd recommend buying and servicing here. Good people and management.
NO MORALS - Dango
DON'T WALK BUT RUN AWAY... I CANNOT BE MORE SERIOUS.... PLEASE EMAIL ME OR SEND ME A CONTACT NUMBER AND I CAN SHARE MY EXPERIENCE WITH YOU VIA PHONE. VERY SHADY GROUP HERE.
I HAVE TEXTS AND VOICEMAIL'S I CAN SHARE AS PROOF OF THE RELENTLESS HARASSMENT.
BAIT AND SWITCH
Long story short, I made a preliminary deal with these guys, gave a down payment and then realized how badly I got hosed (Yes I take some blame here) and I told them I did not want to continue with the deal the next day within 24hrs, I told them I found a much better deal elsewhere. (mostly the fact that the other dealer agreed to take my current lease deal) They of course disagreed, and continued to process the deal after I said I was not going to continue with it. This was over a 3 day period.
But the weird and worst part was the relentless phone calls, and texts from sales person Xavier and GM George, asking when I was coming to pick up the car. AGAIN I told them 3 days ago I wasn't going to continue with the deal. They still registered the vehicle in my name, which I had to cancel. I had to dispute my down payment with my bank as they refuse to give that back.
PEOPLE do your homework when car shopping. I didn't (shame on me)
I would stay clear of this dealership. I have spoken with a few other dealers who shared experiences of other people with similar problems with QUIRK SUBARU.
BUYER BEWARE!! read the other reviews (shame on me as I didn't)
Be careful - PB72
Mark Anderson played games on a used car sale.
Drove 45 min to dealership after giving verbal authorization for deposit, then basically said car was sold to someone after our discussion the prior day. Preceded to shake his head greeting me, pure guilt. Sold the car after I had authorized a deposit earlier in the day.
After quick discussion few choice words in parking lot, we left.
Called the GM Rick Tully, no better result. Listened intently, then waited 30 min to call me back.
Made up some b.s. Story about rust on the car, some concerns with rust on frame.
The car in question has a unibody construction, it had only 50k on it.
There was no rust.. Games people, games.
The bottom line was for my mother in law . She wanted to replace her 2002 C240 with a similar car & being 76 was not ready for another new car and learning everything. The car presented at the dealer was a very nice 2003 C320.
They disappointed for no reason a real cash buyer and played games by weeding out customers or bid jacking the price on the car with fake other inquiries.
Do not buy from this group of sales people. 23 years in retail for me, 50+ years in retail for my mother in law and there is always time for a first. I had been waiting to find a place like this for a long time , whereby the live up to the stereo type of a crap dealer sales team.
Well, found it here.
See the margin in used cars are much higher for sales people, so games can be played, you just have to know when to walk away.
Do not buy here. If you do, enjoy getting taking to the cleaners or shafted in some way or another.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Steve Lewis Subaru
Subaru of Wakefield