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So excited about my new RACECAR - LODI
Paul Brattlof and the whole staff at Patrick Subaru were extremely helpful going above and beyond for me. They made sure I got the car I wanted with a great deal. I’m more than impressed by not only my beautiful car but by the friendly professional staff!!
Top Reviewed Specialists At This Dealership
Routine service, done right. - dave943
Making an appointment on line was easy. I dropped the car off at the scheduled time. I received a phone call when the car was ready. It didn't take as long as I had expected. Everything that was done to the car was explained to me. The service people were very polite and helpful. The biggest surprise was the improvement to the grounds and buildings. There is plenty of parking space now and the change to the service building makes it so easy to drive in and leave the car.
Positive, no pressure, cordial experience! - polishpower
I will return to North End for service and when the time comes, a new or certified used Subaru. The experience was daunting for my wife and I but Frank Lajoie stayed with us even when we changed plans. I would be happy to recommend North End to friends and family if they are looking to purchase a Subaru.
Subaru Sales Consultant
The whole process was wonderful! - DANCERANGEL1313
Thank you for making it so easy. I will definitely buy again.Matthew Eckhardt was professional and friendly. I will highly recommend to all my friends and family.
Easy, Friendly, and Trustworthy - LibrarianLady22
Matt Tirrell, Dave and Dominic gave us the most enjoyable car buying experience we have ever had. They listened, made us laugh and worked to get us an amazing price. We couldn't be happier!
Great Car, Great service - katenka
First, the Outback: great car; roomy, sturdy, sprightly, comfortable, hugs the road in wind, isn't fazed by snow. My new 2019 one is even better with an improved backup camera, better audio controls and more accurate nav system (although the recorded voice speaks slowly).
The dealership: I was so happy with the service over the last three years that when my lease was nearly done, I returned to this dealership to get another Outback...even though I have a dealer only 6.8 miles from my house; yes, I drive 53.6 miles roundtrip to MetroWest; they are that good. Everyone I've encountered has been courteous, helpful, knowledgeable and professional.
Finally, Marc Soloway, my salesman for this new car was great. He was polite, informative, thorough, knew the car completely, and didn't play the silly games other car salesmen have tried to play over the 50 years I've owned cars. Just as I was about to drive away with my new car, he even noticed my toll transponder on my old car; removed it and installed it in my new car, saving me lots of time and miles to retrieve it or get a new one.
Wonderful service! - madmax
Amanda was awesome! Great service - explained everything very well and gave me options to help me make an informed decision. She was extremely friendly. And, she was running all over the place taking care of business - a great employee!!
GENERAL SALES MANAGER
Great Dealership! - bwmacd
Al Mazin worked with me to get me a trade in on my old Subaru and my new car in the time frame I wanted. Very happy!
Excellent customer service! - Hmiller997
Our sales person, Courtney Rita, was very polite and honest and did not pressure us on purchasing a vehicle. The whole process was very relaxed and easy.
Sales and Leasing Consultant
Sales and Leasing Consultant
Best Service Director ever - JohnC
Matt Ryan, the service director, is absolutely outstanding. He took personal responsibility for making sure my issues were taken care of. He went above and beyond in all respects. Based on my experience I will not take my Subaru anywhere else for service.
Fast and Friendly Swindlers - Spaghetti19!
Fast and friendly swindlers. Every sales-staff member was very nice during the initial visit. Signed for a beautiful Subaru Legacy. After the signing is when everything started to go bad.
The sales guy I dealt with had me sit down at a computer and instructed me what to write on a reviews site at the end. After one week I was very unsatisfied with the vehicle's performance and it wasn't getting anywhere close to the mpg they touted. I tried to return the car on this bases. They would not accept. I asked to speak with someone higher up; they refused.
Two months after signing I came back to the dealership. I needed a different vehicle to accommodate my growing family. I asked if they could help me get into a less expensive vehicle with easy-to-clean seats for my children. They used my girlfriend's enthusiasm to get me into a different vehicle, which according to sticker, cost less than the sticker of the original. They also tacked on $5k, which had I realized at the time, I never would have done the swap. My payments were ballooned and a month later I had to pay them $8k to let me out of the whole 3-month deal.
If you do go here, make sure you have done your research and budgeting. The law states that they have to also protect the consumer. They do not. You have to be your own advocate and make sure they don't swindle you. Your salesman will do everything he can to make the sale go through, even if you have a kid and another on the way and only a fulltime job paying $12/hr to support it all.
Choose Another Service Department! - CrisS2019
-Scheduled service more than a week in advance for parking brake recall and tail light replacement
-Scheduled for 7:30 AM appointment(arrived at service department early)- and would wait for car - should not take more than 2 hours
-Service dept. had to send out for the parts - would take 45 minutes to get them and they would start on my car and would be finished "shortly there-after"
-At 12:25 PM I was finally walking out the door to my car - which was pulled through the exit area and parked among the used cars in the lot near Service
-I was completely unimpressed with the fact that the Service Writer(?) kept coming over to the waiting area and telling me it would be done shortly
-I was not offered a loaner car nor a ride - however, I was told I could take my car and come back if I needed to do something
-Next time I will drive right past Patriot Subaru to Clay Subaru for service
Positive Experience - Laura W
I purchased a used Subaru Crosstrek from Krystle. Krystle did all she could to make sure I was happy. There were a few minor cosmetic issues I noticed that she helped get taken care of, she was back and forth with my insurance company for hours to solve an issue, and her communication with me through phone calls and texting really put me at ease whenever I had a question. Overall, I felt supported with this whole process as a first time buyer.
Great experiance - RickTibs
Joseph Romano, was extremly patient and helpful throughout the entire process. I purchased a used off brand specialty vehicle and felt like I was dealing with an OEM specialist. Joe's honesty and effort to please were unparallel. I highly recommend Joe and plan to deal with him again in the future.
Purchased a 2019 Crosstrek - Tnns
Very pleasant experience with Isabel Newton, very nice dealership, would highly recommend. Not a high pressure car experience, very chill, made the process which many times can be frustrating, very enjoyable!
customer service ahead of sales - Matt Bolinder
Fantastic service. My wife and I have gotten our recent cars here and the level of customer service is vastly different. Sam and Gegam have been beyond awesome since day 1. At the previous dealerships I went to the staff had a wicked fake attitude and personality. The entire crew here is genuine and trustworthy. The pricing is transparent and itemized, they explain down to the last detail and put it in writing. Do yourself a favor, go here and compare your current searches with the staff here.
Also, when my previous lender/dealer made a mistake on my trade Sam went to the 9’s to fix it, even though the other company cashed the check and forgot to apply it to my payoff. He didn’t have to do this but he did, and he and Gegam kept me updated on that status with regular calls. This is 11/10 stars for sure!
I literally cannot say enough for how amazing the staff here is. This is our families 4th Subaru, and we will never shop elsewhere. Last year when I started looking at replacing my lease I went in to test drive a few vehicles, and fell in love with the Ascent. It was well beyond my price range, nearly double what I was currently paying, and even the Forester was at the time out of my range. Sam and Gegam both reached out to me to check in, and not via some form letter either, and we got to talking about my budget on a new car and condition of my current one. A week later I was in the office and they had the right car, addons, and pricing for me. 11/10 stars for sure, and I recommend Atlantic Subaru to everyone I know that is looking for a new car.
Gegam, Sam, and the guy who I signed all my paperwork with were fantastic and made the buying process a breeze.
Poor Customer Service; Stay Clear - SSW
We are owners of two Subarus, newly relocated to the area. We went in to get our AC serviced in time to have repairs covered through warranty. Rather than inspect the car fully at the time of our first visit, Bertera had us come back and forth over THREE times before finally diagnosing an issue with the compressor. In the weeks it took them to diagnose a common AC issue, our warranty had expired and they refused to credit us for their lag in service-- costing us over $1300 to make the repair. Even Subaru of America examined our case and extended partial coverage for this Service Center's poor service. It was their understanding that Bertera should cover the difference. Glenn, their service manager was difficult to work with and lied to my husband's face about what was actually done to our car. Even though we live less than 5 minutes from Bertera, we will be driving our cars to the Hadley or West Hartford service centers.
They have a large team and everyone else was very pleasant to work with-- Glenn made a poor customer service call and it cost them our business and I hope you think twice about bringing your vehicle here.
Just OK - JankyFlink
Nothing great, nothing bad, just a typical car dealership. Old school feel where they only do business if you show up to the dealership, nothing over email or phone. They are like a cloudy day... you're glad it's not raining, but it could easily be better if there were some sun.
Mystery sound in car - Noman
Good job of communicating multiple times about the repairs. Check out was slow. Work was complete. Took me in even though I forgot my appointment!
They LOST my car records! - MackeyKay
So back in 2013, bought a car with them. Initially awful experience but management changed. So I continued to come here whenever my car had issues or anything recall related. 3 months ago (2019) my car's alarm stopped working so I dropped by and explained the problem. Can you you believe they pushed me to get a full diagnostic because they had zero records of my car. So I would need to pay the the full $120 or so first since it had never been there before. Or so I was told. There were no records that I even got the car from them. Yet, I still get advertisements from them to trade my Subaru in towards a new one. They were insistent that only way to even try to determine the cause for the alarm not working was to diagnose the whole system electronically. In the end, I declined and went someplace else where they popped the hood and found the problem immediately. Just to look at it and not even woek on it. Quirk wouldn't even look under the hood unless I paid for the diagnostic test and didn't even have my VIN number in their records. After I'd been there 4 times over a nearly 6 year period including 2 recall checks. How could my car be a new vehicle to their records? Quirk only cares about taking your money and not about actual service. I had flashbacks of the debacle of when I purchased the car and they couldn't get the car fax report. Why is a simple service stop so complicated when I have been there several times before? Terrible service. Will never go back.
Happy with my new Outback - outbackfan
Did all of my homework before going to the dealership. Knew what I was willing to accept for my trade-in, and what I was willing to pay for the new Outback. Everybody was pleasant and non-pressuring. Worked with Anthony Motta (finance) and Isaac Barcinas (salesman). Got the final price I had expected.
Thanks Joe RIP - Trident
Purchased Several cars from Somerset Subaru was never concerned about the maintance. Went their recently and the service people are lost and you have to make a appointment for a oil change. They did some work on my kids WRX and he found bolts rolling around under the hood. Went back for the same issue several times. That place will be run into the ground. Beware if your looking for satification.
Patrick Subaru Sales, Shrewsbury