"I love it it’s always a friendly atmosphere repair/oil change is always done in a timely manner They always answer your questions and they are very patience "
"I only wish Google had an option to provide negative rating but since 1 star is the lowest I would go with that.
I have been trying to reach out to this dealership via phone and emails to cancel my GAP insurance but all i hear is "We will arrange a call back from Tom Lejman - the finance manager" but I never hear back. Since i am not local to Illinois I cant even drive down to share my piece of mind with these highly efficient crew.
I finally had not choice but call Hyundai on 1-800-633-5151 and lodge a complaint against this dealership. (Hyundai team was very supportive and mentioned that they will take this up seriously and ensure that I get my refund).
In addition, I also reached out to Assurant (GAP insurance provider) to let them know that I have not got back a response from this dealership and they requested me to send an email to firstname.lastname@example.org quoting that I need help from them in cancelling the GAP insurance since the dealership is not responding.
I am not too sure if I am being discriminated by this dealership because I am from India or this is not they operate.
Mr General Manager and Mr Finance Manager - "DO YOUR JOB" I really cannot lose focus on my job and focus on improving your efficiency. I have bought 5 used cars in the last 3 years and my only negative experience is with your dealership.
Posting a review here to help / save the buyers from a dealership like this. There are many other dealerships in that vicinity so you are better off considering one of them.
My purchasing experience with this dealership was not any better but I would not want to type that experience here as I have conveyed my message loud and clear.
Napleton Hyundai Glenview - get your employees trained to provide desired customer service. "