"Shawn was very thorough in explaining the problems with my van including what costs were mine and what were under warranty. I explained that my return to NJ was urgent and I was very happy when the parts came in and my van was repaired in time for my return to NJ. I would recommend without hesitation the Dealership and Shawn to anyone needing great service."
Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put the nail in the coffin. I had dropped my vehicle off for a scheduled service, in immaculate condition and received my vehicle back damaged...! Paid for a service that has been completed many times, without error and now I’m being told it didn’t happen on their facility when it most certainly did. Not one but two wheels damaged on my vehicle, stating a rock or something must have flung up and damaged the center caps and flat spokes of my wheels.... I think not. I’m extremely dissatisfied and shocked. If Begnal Motors, continues to avoid to making it right, don’t expect me or my family to shop, or service with you again. I paid premium for a service to be completed RIGHT the first time, with no damages done to the car.... It’s not a 20 year old clunker. It’s a 2020 Scatpack. It’s been stand up service until this incident and has finally put the nail in the coffin. I dropped it off in immaculate shape and got it returned damaged. Poor customer service! Service Department is Lacking! MAJOR! Poor Communication skills. As a paying customer, the job should be done correct. The customer is always right, the customer shouldn’t be told by the servicing dealer, there’s nothing we can do. Well it’s plain and simple, it was damaged at your facility, it wasn’t dropped off that way. Look accidents happen, it’s inevitable but OWN up to it. Not only the wheels were damaged, but Grease was all over my exterior driver A- Pillar. An advisor came out when I returned and wiped it what seemed to be a dirty rag! My exact words for the advisor were “ Is this a rag or a car??” All they had to say was sorry. How can you service a car that comes in clean and flawless and return it damaged and all greased up??? Not only is it disrespectful but very unprofessional. The service department NEEDS Work! Updates to come in the following days...
I usually don’t do this kind of thing, but this is purely absurd!! "