I purchased a used jeep from this dealership. Before... - A frustrating experience
I purchased a used jeep from this dealership. Before finalizing, we agreed to them fixing and adding a few things. I was told this would all be done and my jeep would be delivered to me within a week. I had to call this dealership many times a day to get updates and figure out what was happening. I was getting different answers from the sales and service departments on what was being done and the timeline of when it would be done. There was no communication between these two departments at all. The sales person I worked with was very hard to get a hold of. I would have to call their general sales line and ask for her instead of her just answering her cell phone. I ended up dealing with the GM of the store. My jeep was delivered a day later than promised. When it was delivered they only fixed two or the three things they promised. Ultimately, they made everything right in the end, but I had to advocate for myself and had to make sure I was getting what I paid for each step of the way. They knew this was my first car buying experience and it felt like they were trying to take advantage of that. Overall, it was a very frustrating experience.
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