Gtreat Personal Service - NUTS
I'm from out of town with a minor issue with my windshield washer and Cindy treated me like a long time Sullivan Customer. They promptly diagnosed the problem and got me back on the road.
Buick Envision purchase - Jane
B.J. was very helpful in our purchase of our new SUV. We were lucky to buy a 2017 Courtesy Car with 3300 miles on it. We found the deal on the internet and will definitely look for a deal like that again. Vince was great at explaining the financing options.
Top Reviewed Specialists At This Dealership
Great Service Department - Don Sutton
I bought my GMC Yukon Denali December 28th, 2017 and we were leaving for a trip to AZ the very next day. Kori Parker did a great job of explaining everything new to me since I was coming from a different brand and model. Kori's explanation of everything fairly new to me was especially helpful since we were leaving the next day. Jon Reed also helped me when I went back the next day for additional questions. We really like this vehicle, drove it 3800 miles the next 2 1/2 weeks and very satisfied with the ride and the technology. I've always had a great experience at Barkers.
Sales Dept second to none. - SW Mike.
Chris Lahey took the time to work with me in a positive and not pushy way. Getting questions answered and closing the deal quickly and efficiently over the days it took me to decide. A very welcome change from the other dealers I have worked with that make you feel like you are in a shark tank. Third vehicle purchased at Marquardt and looking forward to the next.
It was just AWSOME - Jeannetta
I was faced with a total loss from my last vehicle back in December and I was very fortunate to have Allen take care of me and put me in a new 2017 Chevy Cruze. Thank you so very much!!!!!!
Best car purchase - Pat301
Minimum wait time. Ricardo was knowledgeable on the entire process. Entire dealership was friendly. Was worth the 50 mile one way drive. Will recommend to our friends
Excellent as always - Karin
We have used Rebbec as our place to purchase and service our vehicles for many years, and have never been disappointed. That level of trust, and the respect that has always been shown to all members of our family, was very important for us as we purchased our newest vehicle. We will continue to use and recommend Rebbec.
Great sale price and experience - David A
I was interested in taking advantage of the big sales advertised by GM and called a few dealerships around Chicago to verify the pricing on a new Yukon XL. The other dealers were uninterested in discussing a deal over the phone and I live too far away to just drive in and talk. Anthony at Gjovik was more than happy to help me. He was very kind and responsive. I filled in their financing information online and Anthony took care of the rest. I received a lower rate than quoted and am completely satisfied with my vehicle and experience. It is worth your time to make the drive to have people help you that are kind and professional.
Sales and Leasing Consultant
Sales and Leasing consultant
Very friendly environment - Adrienne1995
Everyone was super nice and friendly and helped me find exactly what I was looking for. They gave me a good deal and informed me about a discount from my employer I didn't know about to save me some money.
Easy experience, great customer service - Mckelly333
Made buying a new car easy and straight forward. Felt like business was appreciated. Tom was super easy to work with. Will definitely come back to buy my next car.
Awesome Experience - Richard DePuy
Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehicle overnight. Our experience with Dave and this dealership truly enhanced our buying experience.
Great custmer service! - Shelly Barker
Nick and all the staff were super friendly and helpful. We felt super comfortable and felt no pressure to buy. I would definintely recommend Nick to a friend interested in a getting a new vehicle.
Sales and Leasing Professional
Bad boy lifted truck - Drag racin 66
My relitive owns a GMC dealership always knew about Laura but was always loyal to family, that all changed when I did some shopping and actually found one of the best salesman I have ever delt with, my trade in was more than fairly priced just what KBB said, and treated with respect, love my new lifted Sierra people always comment how nice it is, Laura will be my first stop from here on out.
Awesome above and beyond customer service from Butch, and Cl - Burt93
I saw a truck that they posted on their website for sale. I drove by to just take a look at it with no intentions on buying. I was greeted by Cliff who asked me if I was looking for anything in particular. I told him about the truck I saw and he showed it to me. He explained the previous owners, and how well taken care of it was. I told him I was looking for a pay off of my old truck and I didn't want to talk numbers until I knew what my trade in was. To my surprise not expecting to get my truck paid off Cliff and Butch came back and told me because it was the end of the month they would bump my trade.in value up by 1400$. Leading to the pay off of my truck.. to my surprise I was not even expecting that, as I stated before I was just wanted to look at numbers then with such a great deal I ended up buying a new used truck. I never would have imagined i could have got such a good deal on the truck I have always wanted. But Cliff and Butch made it happen. They were extremely helpful, and I felt after the car buying process I made new friends not someone I just bought a truck from. Cliff was extremely nice and so was Butch finding the best payments for me. Never once did I ever feel pressured. I would reccomoned anyone to go see Cliff and Butch. When I did purchase the truck I mentioned to Cliff about how it was missing the spare tire. He mentioned he was going to try and figure one out for me. To my surprise a.week later I got a call from Cliff saying he tracked down the older owner of the truck and got the spare tire for me. For me that is legendary and incredible customer service. I would have never expected such great customer service.
excellent experience - Queta
Our salesman Will Buis was very pleasant and .knowledgeable we didn't feel pressured he was interested in getting us the type of vehicle we wanted, .
General Sales Manager
Sales & Leasing Consultant
Phenomenal - Danielle
I can’t say enough good things about this dealership. My first purchase with them was a great experience and they got me in exactly what I wanted all while working with my tight budget! Now a few years later I was ready to upgrade and there was no questioning I was definitely going back to castle! They remembered who I was years later and welcomed me in like I was family. Once again worked with my budget and made sure I got what I wanted. Thanks to Tito and Joe I will be a forever client! I recommend this dealership to anyone!
Oil change, tire rotation, multi PT inspection+minor warrant - McElroy
Came in fo oil Change and tire rotation an a few minor problems. There was a rattle by the drivers side door that I couldn’t pinpoint. I expected to hear from them that they could not find it. But they did find it and corrected it. Trunk lid would not open fully. Corrected it. The tech was thorough. The service advisor was knowledgeable and courteous. They even washed the car. Got all the salt off. A fantastic experience. Thank you Bill Kay.
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
The best car buying experience - Ana123
I had a wonderful time buying my car here. Very courteous, friendly and honest. In a half an hour I was done.Well worth it!
Above and beyond - Maria Catezone
The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but thanks to the great staff at Rizza Cadillac Buick GMC, my car was back in great condition after just three days. Rizza even provided me with a great loaner car while my car was being repaired. I highly recommend Rizza Cadillac Buick GMC.
New Car Manager
Howard Lindstrom 2017 GMC Sierra Truck Purchase. - howardlindstrom
Sam Ferrille always makes my visit very injoyable. He has great knowledge
Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years.
Amazing Experience! - Kasa Riley
Marvin is amazing! He really went above and beyond in helping find a great vehicle and making sure we were satisfied. Definitely my dealership of choice.
Perfect 10 experience - Shahid
Jason made it very easy transaction, i had already done internet search on pricing from other dealerships We test drove Acadia, Jason offered a best no hassle pricing which was cheaper than all other quotes I had. We made the deal immediately.
Service department is also vey helpful, I recommend this dealership for GMC vehicles.
Outstanding, Above & Beyond in customer service! - Teacher123
I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism!
Driscoll is excellent - Bsse514@hotmail.com
Recently purchased our second vehicle in the last year. Mike Barrett, Pam, and Carla are excellent to work with. Would highly recommend the dealership for the purchase of a vehicle.
Customer for life - tammy1019
Having been in the automobile business for 20+ years, I understand how quickly a deaerlship can lose a customer with a bad experience or how they can earn a customer for life with a good experience. This can be a service experience or a car buying experience. I am happy to say, I had a wonderfile experience. When I took my Hyundai to this dealership for service work, I could not have been happier with the outcome. Work that I had previously had done at another repair facility was still giving me trouble (after bringing it back 3 different times). So, I took my car to Fox Valley Buick since it is so close to my house. Not only was the work completed when promised, but it was done for quite a bit less money than I had paid for the same repairs prior. Mark, the service director, was wonderful. He went above and beyond to make sure that my car was fixed properly and was ready when promised. I will now bring my other 3 vehicles to this dealership for all my service needs. You have earned a customer for life.
Best Buying Experience Ever! - Paula Green
Salesman Dakota Suttles was amazing! The Green Warranty made by decision for me, Ive purchased alot of vehicles and by far this experience was the best!
Professional, personable, experienced, and fair. - Pulliam
My husband and I are very pleased with the service and overall experience we had during the purchase of our 2018 Yukon Denali XL. The staff was very friendly and Dane Zeller, our salesman, was very articulate and mindful of our needs with our purchase. We never felt rushed or pushed to buy something we didn’t want. Lighthouse is a place where you truly feel at home and are left feeling with a sense of satisfaction that is rare in the auto industry. We will be back and will most definitely share our experience. Thanks again to Dane and the Lighthouse staff.
Service appointment - alicesencore
This visit was for an oil change and routine inspection. Service was prompt and friendly. The tires were rotated and the maintenance done to keep my Encore running great.
Awesome - bbqsauce
No xxxxxxxx - James came through as promised! Great deal on truck, in out of the dealership within hour 1/2. Would recommend Weir for your next deal.
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