The sales staff was very nice and each helped out during - reedmedical
The sales staff was very nice and each helped out during a busy period. They fell short when they delivered a car that was dirty inside and out and had 29 miles of gas according to the gauge. I did not pick up the car until the day after the purchase.
So they had time.
Growing up, I worked as a car detailer for my father‘s dealership, so maybe I have a little more critical eye than the average person, but to help secure simple customer satisfaction, you at least have the car reasonably clean with a full tank of gas.
Tip: to get your customers attention and to build loyalty, you go above and beyond. The Wow Factor! For instance; the paint protection and GPS tracker should be no-charge. Putting a no opt out $1000 add-on to the invoice on a maybe $100 investment, only build resentment. I will not buy another car from there, just because of that. If that same paint and protection and GPS tracker was listed as a value added feature for free then the customer would think, well, they didn’t have to do that. How nice! Wow!
Just by doing a little extra, you will stand out. If you leave the customer with good feelings, they talk about you.
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