Very smooth and stressless. Great experience. - jpreston123
We went in to purchase a car for our daughter who is in school at Texas Tech. We ended up getting a different vehicle all together. In fact, we leased two vehicles, one for our daughter and one for our son. Darrin Cline had everything ready to go when we got there to pick the vehicles up. Just a very helpful guy ending in a great experience and two happy kids.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Experience Manager
Sales Experience Associate
Amazing - Rafael M
Knowledge and all the information clear about the car, security and convenience. I recommend this dealer ship and most of it because the speak Spanish so for me is easy to understand everything.
Internet Sales Manager
Sales Client Advisor
Great Experience! - Cynthia
I did my research and asked around not only about the next car I was going to purchase but also the dealership. Just the thought of having to deal with a car dealership made me cringe, but if I knew then what I know now I wouldn't have taken so long.
Once I spoke with Dave on the phone I didn't hesitate to scheduled a test drive. He was great to work with and Park Place is an excellent dealership. He respected what I was looking for, answered all my questions, provided me with options but wasn't pushy. I chose a C300 and so glad I did!
I am definitely a Park Place customer for life and I will be contacting Dave for my next purchase!
Treated. Like. Royalty - Tom stackiewicz
Amanda great, Jesse in sales great. Car well taken care of. Met all my requirements in initial buy. Followed up / resolved 1 issue I had
Sales and Leasing Consultant
Great Experience - Ramfam
Shawn Santos is a down to earth salesman. We could not ask for a better experience because of Santos. This was our 2nd Mercedes to purchase from him. We will be back and would highly recommend Shawn Santos for your next purchase. He can make it happen.
Sales Experience Manager
Efficient Informative Personable Fabulous - JimmyD
Kelly Morgan is an amazing person with whom to work! She’s at all times available for questions and provides clear concise informative service with a warm kindness complete with a professionalism beyond expectations!
Her presence with this transaction equals the likelihood that I will become a loyal client of Mercedes Benz of Tyler!
OUTSTANDING BUYING EXPERIENCE!!! - Johny Calle
I would like to start by Thanking Jacob Eisenberg for his transparency, effectiveness, and great customer service skills. From the moment I contacted the dealership to the moment I drove home my experience was extremately pleasent. After looking for a Pre own AUDI Q7 for weeks, I came across the right car at Park Place Motor Car Mercedes in Texas over 1100 miles away from my home town Orlando! I have to say that the level of transparency and sincerity as well as the effectiveness from Jacob encouraged me to fly in and do business with this dealership. From the moment that Jacob picked me up from the Airport, to the moment I drive home he was concerned about my satisfaction with the car, He went out of his way to ensure that the car was properly serviced, professionally detailed and ready to be delivered! I would like to thank the rest of his team who did all the work behind the scenes, from his sales managers, finance director and his service crew who stood behind their motive to make sure I had an excellent buying experience!
Sales Experience Manager
Seamless service experience, questionable culture - JRS
First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, texted me proactively with updates and got me in and out with no hassles. Work was done as expected, car washed and ready when I arrived. Pricing was reasonable for having your car serviced at a Mercedes shop.
I witnessed another young service rep arguing rudely and publicly with a customer who had a dispute over charges for a diagnostic of two vehicles. Totally unacceptable to speak that way to a customer, let alone out in public. In my opinion he created a hostile environment for the many staff and customers around the cashier area. Even though the customer was probably wrong in this case, management should not tolerate such a rude employee. Made me question whether I will return, I would not want to have to deal with that rep.
Internet Sales Manager
New Car Sales
BEST DEALERSHIP IN THE RGV - Crissy
Thank you for being so professional and attentive to your customer's needs. I especially want to thank Steve and Harley at the Metroplex for your kind service.I would highly recommend The Cardenas Metroplex to anyone in the market for a new car.
CF Ebelt - Rrml
Great guy. Very patient and honest. Explained every detail to the T. CF made it fun. Even checked up on me later by phone .
Overall Experience Exceeded my Expectations - Rusty Pierce
I recently bought a certified vehicle from MB Boerne and it was my first MB purchase. I was referred to the sales manager, Wayne De Laurent, who treated me as a returning buyer and exhibited enthusiasm for our specific need. He promptly referred me to Nora Guizar-Weedman who asked the right questions to filter our search and locate multiple options for our consideration. She saved us a lot of time and frustration. We were able to negotiate a fair price and received very favorable financing terms.
Very pleased with all services offered by this team of dedicated and engaged professionals and will continue to use their expertise for servicing our recent purchase and return to the dealership when it;s time to consider another vehicle.
G 550 service - Mygwagon
The service on my G550 was very professional. They kept me informed of the progress to solve the problem. Also I when I picked up my G Wagon it was throughly detailed. I appreciate the service departments professional and customer friendly environment.
Thank you Joe Treviño - Zayed123
Thank you for the excellent service that you provide to your customers. Special thank you to Mr Joe Treviño.
Merry Christmas and happy New Year
Great place for lots of vehicles - Local dealer
Elizabeth Speer is still a Star at Mercedes and Patterson auto center. It was so pleasant to see most of the same people that were there in 2007 when my last Mercedes purschase was. Both Todds I have known for over 20+ years. Everyone was professional and very friendly with nice smiles. The process was exceptional from start to drive out. Mr Patterson you should be proud of your staff. Thank you all,
Will see you in 3 years or sooner. Glad to buy from local dealer again.
The best service I have ever received at a car dealership - janie9-1-45
I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and ask me if I wanted new brake pads and I said yes and they replaced them which I was very grateful for them calling that to my attention. They were doing their best to get me on my way that afternoon because they knew I lived out of town and they did.
Monte Ebeling was courteous and right there to help me as soon as I drove up from out of town. Honestly I could not have had a better experience! A young man who worked there volunteered to put my packages in my car when I returned from shopping.
always the best - Mike
Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend.
I will never come here again! - tguess
I will never be back here again!
My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again!
Great Customer Experience - DEBE
It was really great working with Tim Ewald on our new car purchase of the 2018 GLA. We love our new car and appreciate that Tim really worked with us to make this deal happen!
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Bretmc2738, you are SO right - ggvzz
I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake when the onboard computer warned me of the first mechanical problem just as I was about to drive it off the lot.
The mechanic who supposedly knows BMW's was absent that day, but I was assured the problem was unlikely to be serious, and anyway the BMW guy was going to be back the next day, and he'd call me. He didn't, and as I was visiting family from out of state, I had to leave Texas the following day. A fact which the salesman was aware of. No accusations, just saying.
And yes, I know, buying a car far from home was probably a mistake, but for crying out loud, this wasn't Big Al's Used Car-Orama, you would think you could count on quality from a dealership where they've got $80k and $90k cars all over the floor. Another lesson learned.
Well, I have now had this lemon for almost exactly five months, and so far I've had to have it towed to a mechanic to have the oil filter housing and the serpentine belt replaced, and now I'm going to have to have it towed again because the transmission has gone out.
From of all of the positive reviews on this site, I have to conclude that these people are doing something right, at least with new Mercedes's. But they really ought to get out of the used car business, and people looking to buy used vehicles from them need to be very careful.
WORST EXPERIENCE OF MY LIFE - DeannaZ
I am completely appalled at the lack of customer service and unethical behavior of this dealership. Let me list just a few things that have happened during my 15 months of buying and owning my GLC43.
It all started with us signing a contract on a blue GLC43 that was in New Jersey. Two days later we were informed that they could not get that car. Interesting since we already signed a contract and why did it take two days to say they could not get the car when they assured us the night we signed the contract they could. They then told us they would give us a great deal on the GLC43 that they had there. We agreed on a price and bought it. About 5 weeks later I had an issue with the windshield wiper, and brought it in and had it fixed. The next day my ESP light came on and the car kept slowing down. When I brought it in they again could not duplicate the problem but after contacting Mercedes they replaced a part on the transmission. It was in the shop from May 3-12, 2017. On December 7 I bought the car in for a problem with tires skipping when turning in a tight radius. Again they had my car 6 days and then I was informed that this happens with the summer tires in cold weather--interesting it took 6 days to get that answer. Then again a few days later my infotainment screen would not light. I had to take it back for them to change the screen out. I then brought it in Mar 20 for my one year maintenance and a problem with the brakes jerking. Again they had the car for 4 days. Interesting thing is they changed my oil and used 8 quarts of oil but owners manual says my car only needs 6.9 quarts with the oil filter, another little discrepancy. I received no mention of my tires getting worn and might need to replace them soon. I took my car in on June 28 for a recall to another dealership-West Houston Mercedes. They informed my that my tires needed to be replaced after only 10,000 miles(interesting that in 2000 miles my tires went from fine to totally worn out). Then July 7th I had the problem with the ESP light occur again only this time it was worse. The front brakes totally locked up while we tried to get the car 2 blocks back home. By the time we got back home the whole front end was smoking. The dealership came and picked it up on a flatbed. Of course they test drove it and they could not duplicate the problem. After 3 weeks in the shop, Mercedes USA says the car is performing as it should. I find this totally ridiculous since the brakes were locked up for 2 blocks. I understand the car should slow down if it feels that the car is sliding for some reason, but that does not explain why the brakes were locked up. Even though the dealership could not duplicate the problem, the tech said the brakes were discolored so he knows that really happened.
My next problem is the dealership had asked if they could put on diagnostic equipment and test drive my car. I agreed since I do not know how else you would diagnose the problem. My real problem is, after I got the car back, I found out that my car had been on the toll roads while it was supposed to be at the shop. When I asked the dealership about this, I was told the service manager took my car home a couple of nights. They never asked about this and I would have never agreed to this. I find this totally disrespectful to take a customers car to a private residence and use the tollroad for your personal use.
Even though Mercedes USA claimed the car was performing as it should, they decided to give me a good will gesture of new tires. I did agree to get new tires because I had decided by then just to trade the car in because I feel it is unsafe and I will not put my life at risk for Mercedes. I had asked if I was going to get run flat tires, since this is what I was told was on the car when we purchased it. I was told that the car doesn't have run flat tires. When we purchased the car I had asked about the spare tire. I was informed it didn't have one, but the car had run flat tires. Now after a year I find out it didn't have run flat tires so I am glad I never got a flat since I would have kept driving on it. Another unethical business practice--lying to your customers. The service manager then told me I should have a tire kit in the trunk. I looked for one and informed him that I did not have that either. Then he looked it up and told me that it was an option for the tire kit. Seriously, Mercedes sells a $68,000 car with no spare tire, no run flat tires and no tire kit either? That makes me feel that Mercedes could care less about its customers and just is concerned about their bottom line. Obviously Mercedes USA does not stand behind their cars.
I had the tires replaced on August 2. I did not even get the car home--less than 5 miles--and the tire pressure light came on. Are you kidding me? I had to drive back to the dealership AGAIN. After they looked at it, they decided the tire pressure system needed to be calibrated. Seriously, why wasn't this done when they changed the tires.
I could go on about how Mercedes Benz Sugar Lands customer service at the service center is terrible, but I think I have said enough. I have bought a competitors car(that has a spare tire), unfortunately some other unlucky person will end up buying this GLC43 and I am sure will have similar problems.
90 day certified warranty for used vehicle not honored - Roclopez
After only having my vehicle, Mercedes Benz gl450 for 30 days, ENGINE LIGHT AND MALFUNCTION light turned on within those 30 days. They were able to cover the check engine light but they said it did not cover the fixture needed for thr MALFUNCTION light. This is after the car sales rep.. promised us if we had any problems with the vehicle just come back and we will take care of it. NoT true!! Now they want us to pay $1,100 out of pocket for service.
Horrible service. - JoyeF
Took my Bentz to this dealership for schedule A service today and Safety recall. Had requested a loaner at time of booking. None available. Drive 50 miles for this service and was told I would have to wait on it 2-2.5 hours in waiting room. Walked out!!!! They were overbooked and only 3 service techs there!!! Second time I have had trouble with this dealership. I will NOT be going back there!!! They need to get lessons from Lafayette or McKinney dealership. These two are professional and quality work!!
BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF - TERESA RUSSO
NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place.
Worst customer service ever - Jennifer
Awful experience. I was so excited about getting a brand new Mercedes Benz and I made a mistake going there. I was not approach by any of the sales people... nobody said Hi. I had to walk by the sales people and said Hi. They replied with no interest and didn’t even ask me what kind of car I was looking for.. NOTHING! Completely ignored. I work in a luxury business and customer service is key. I go above and beyond, but these people have no idea of what that means. Terrible... they are loosing my business and who knows how many more people feels the same way. I rather spent my money somewhere else. Stay away from this place.
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
Mercedes-Benz of the Woodlands