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Amazing staff. Katherine Stern helped me. One of the... - abdealishujauddin
Amazing staff. Katherine Stern helped me. One of the nicest sales staff I have dealt with. Really nothing but an amazing experience. 10/10. And they got massage chairs!!!
Top Reviewed Specialists At This Dealership
Sales Client Advisor
I just wanted to share that when I came in to look at a... - walt
I just wanted to share that when I came in to look at a car for my daughter I just happened to meet Miguel and the service and help he offered me was beyond what I expected. He showed me the Mercedes I wanted to look at and we had completed the deal within an hour .... best car buying experience that I have had in my many deals over the years.
New Car Sales Director
Business Improvement Manager
Pre-Owned Sales Experience Manager
Thank you so much for answering all of my questions... - mgordon6469
Thank you so much for answering all of my questions honestly, and making that multi-hour process to help me certified my car for me. You made it not as painful as it otherwise could have been. I'm happy with the car I purchased, and the purchase price was so very reasonable.
Sales Experience Manager
Very professional and knowledgeable. He valued my time.... - Jackie Eubanks
Very professional and knowledgeable. He valued my time. He worked around my schedule and closed the deal quickly, then delivered my car and help set my garage opener.
Great customer service and friendly staff. I was able to... - victorma52
Great customer service and friendly staff. I was able to get a great deal on a car I really wanted so I am very happy about that. Will return in the future
The sales oerson is very nice, kind & knowledgable. My... - Mchoi
The sales oerson is very nice, kind & knowledgable. My wife & i are vey satisfied. I am very impressive with Mr. Shin ‘ s great service. Thank you
New Car Sales
Internet Sales Manager
Wonderful experience buying from this dealership. Brandon... - Krreher
Wonderful experience buying from this dealership. Brandon Stewart was my sales representative. I have bought many cars in my life, dealing with many sales people. Brandon is the best I have ever dealt with. Brandon responded to my requests for pictures, videos of the vehicle answering a plethora of questions. I was so comfortable with his candor and transparency that I bought the car without seeing in person ... a first for me. On in person inspection the car was exactly as envisioned. Very very happy. I found out Brandon had cleaned every aspect of the car himself to make sure it met my expectations. Brandon had all the paperwork in order minimizing my time. He sat in the car with me and personally demonstrated the cars electronics and features.
Traits of a great salesperson... honesty, caring, energetic, no pressure, and listened to understand my auto desires. He is a great salesperson.
Post purchase he has followed up with me several times to ensure questions answered and anything I needed was addressed.
All in all, just an awesome experience.
My future purchases will definitely go thru Brandon and this dealership.
Sales and Leasing Consultant
The service light came up on my car for the brakes so i... - Zsolt
The service light came up on my car for the brakes so i had to take my car to Mercedes Benz of Austin. And there was a recall for the sunroof, which one had to be checked out. Eddie my service advisor got the issues taken care off as always and i was able to pick up my car on the next day.
My 2021 GLE350 is the first vehicle that I have purchased... - Vblu
My 2021 GLE350 is the first vehicle that I have purchased from Alderson Mercedes of Lubbock, Texas. Daylan Flowers was the sales associate that assisted me. He was very informative as we went through the paperwork and went over the vehicle.
Extremely satisfied, with the kindness of the employees... - marirdz2002
Extremely satisfied, with the kindness of the employees and the professionalism. The attention and action was rapid. The vehicle is under warranty and I had taken it to the dealership in Harlingen, and there was not even a work order open on my vehicle, the returned it with nothing done. So, I have always dealt with San Juan Mercedes, where I know I have the best service. Thank you !
Went in on a Saturday to have a diagnostic looked at.... - Joseph
Went in on a Saturday to have a diagnostic looked at. Didn’t have an appointment but they jumped right on it and took care of the problem by replacing the auxiliary battery.
Very friendly and prompt service !!!
Mr.C.F. thank you very much for your time and was a... - Alfredo loya
Mr.C.F. thank you very much for your time and was a pleasure to work with you and on our first Mercedes experience very professional and knowledgeable about your business from the beginning till the end.
Once again thank you very much for your time and for your patience.
I’ve been dreading buying a car for years. The idea of... - Lrweaver0802
I’ve been dreading buying a car for years. The idea of been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of documents full of legal jargon without bothering to read the fine print or caring, because I just want to get the xxxx out of there! I dreaded it so much that by the time my trusty Tahoe limped into the dealership, it simply collapsed like a marathon runner after crossing the finish line and whispered, “it’s time, Lisa. I can see the light... Let me go for god’s sake!” 😵😂
I was nervous, hesitant and not looking forward to the day, but I had done my homework and was ready for battle. I knew what vehicle I wanted, was already approved for financing, wrangled up a down payment to show them I was serious and alerted the sales manager I was coming. I had even brought my father with me. A no-nonsense retired Naval Officer. As soon as I entered the Mercedes showroom, an Angel named Elizabeth Speers, welcomed us into her office. She took my hand and gently guided me throughout the process. I kept waiting for something to dampen my day; an evil Mercedes associate to pop out and ruin this pleasant experience, but IT NEVER HAPPENED!
I stated my case to Elizabeth. She handed me and my father the keys to the Mercedes and told us to go test drive it, while she tried to meet my requests. When we returned a short time later she was ready to do business. Thirty minutes later I was on my way to lunch while the paperwork was being prepared. I next found myself in the finance department. I thought, “this is it. This is going to suck.” I was wrong.
We signed paperwork with movie star gorgeous and very dapper, Jabin Smythe. I signed paperwork and we shared Seinfeld anecdotes and cracked up. It was quick and painless and the icing on the cake was a lower interest rate compared to what I managed with my bank.
I finished my day with my new friend, Elizabeth Speers, whom took the time to show me what all of the buttons and dials did in my beautiful new Mercedes-Benz. That’s when I meet Todd, the Mercedes guru, whom made me feel confident that he’d have my back when issues arise in the future.
Look, I did my homework prior to setting foot in the dealership. I could’ve gone to OKC, Tulsa, Dallas, but the biggest lure for me is the service they provide after the sale. Whenever I need maintenance, an associate will drive to my home, pick up my car, provide me with a loaner and deliver my serviced vehicle back to my home. I don’t even live in the same state! 🤯🤯🤯
Patterson has almost every brand of vehicle you could ever want. It’s like a Disney World for car buyers. Do your homework, put some comfortable shoes on and head to Patterson for your next vehicle purchase. And if you see Elizabeth, tell her the Naval Captain and Lisa sent ya! 😊
It was very enjoyable meeting Pete Sanchez. The... - Anoushka
It was very enjoyable meeting Pete Sanchez. The conversation was extremely enjoyable and he was very helpful. He took us for a test drive and was quite knowledgeable about the cars he showed us. It is because of him that we purchased the car we wanted. Thank you Pete!
Cardenas Mercedes is Amazing and has earned my solid loyalty - lee lara
On june 25, Monday my 300glc was totaled by the flood , by friday Isreal Rodriquez had me in a new 2019 4 door sedan . Insurance semi totaled the car and i needed a new one. Isreal and the Cardenas team and along with Reba McNair,, sergio and Efrain had me driving out of the dealership in a new loaded vehicle .
I have to thank Isreal Rodriquez and his team for everything they did.. Service dept is amazing . I always say going to cardenas Harlingen is like getting together with family. With Andy Lara and Steve the service guys , your always in good hands.. I promise.
My name is J. lee lara
La feria texas
and i will always be loyal to cardenas and Isreal Rodriquez for their unconditional help in a confusing time.
I can't say enough about this Dealership, Very low... - jimd611
I can't say enough about this Dealership, Very low pressure, they are willing to work with you. I wish all dealerships were like this one. Sales Lady Mija House made you feel like family. Sales Mgr Oliver Lacy made sure I was happy with the price and did an exceptional job. Jeff Bailey with Finance made sure I got all the incentives offered. I recommend that before going to Houston try this dealership first you'll be glad you did. They will definitely Get my business again.
I had the best buying experience at Mercedes -Benz clear... - Corvette 63
I had the best buying experience at Mercedes -Benz clear lake ,I was looking for a vehicle for my daughter and I got help with a salesman name Derrick Thomas ,he help me out was very respectful and willing to work with me in getting the vehicle I was there a couple of hours and my daughter drove out in a really nice vehicle ,fast service and very nice people ,thanks Derrick for your help .
DO NOT buy a Used Mercedes here. I bought a 2017 CERTIFED... - tracyleverly
DO NOT buy a Used Mercedes here. I bought a 2017 CERTIFED PRE-OWNED C300 in April and it was delivered without the GPS SD Card. We were told it was missing or stolen for another car but we were promised by our sales person “Moises” that he would have one for us in 2 weeks. We have emailed several times with no response. I finally took my car in for service and inquired about it and the service provider told me it would cost me $800 to replace. I then had him page Moises. Moises told me he would “swipe” one on a trade in that week. I have yet to hear from him. He asked that I not tell anyone because that is the only way I could get one and he could lose his job. My car was advertised with GPS and 7 months later I am without. I have called the GM several times and have yet to get a response. I expected so much more from a Mercedes Benz dealership.
I used a broker to find the right van for my company so I... - JMFORD50
I used a broker to find the right van for my company so I did not get to choose which MB dealership to deal with. This is the worst dealership EVER!!! I bought a Sprinter van for my business and they completely botched the paperwork. I've been trying to get this corrected but keep hitting roadblocks in trying to get to a legal contract. Rolando Pedraza is the absolute worst salesperson and would not listen to my concerns about how the contract was written.
Alex Adams, service advisor in the service department is... - julie0709
Alex Adams, service advisor in the service department is amazing! He always goes above and beyond the call of duty to make sure I'm taken care of.
David Griffin was my sales person. He made my experience... - Rose.turnereoh
David Griffin was my sales person. He made my experience there very comfortable. He was very thorough, I told him what I was looking for and he matched me up with the perfect car. He explained the car facts to me as well as all of the features on my new vehicle. I am very impressed at the services I received, and I am definitely going to share my experience with all of my friends. He is a great asset and keep up the excellent job you all are doing. I also need mention Ali in finances. Both of these guys are excellent.
bad salesmanship - tundra2015
bought a 2019 Cadillac xt5 with 8k miles. they knew nothing about this vehicle as they told me because they are a mercedes benz dearler, that was my fault. maybe they can sell mb but DO NOT BUY ANY OTHER BRAND OF CAR FROM THEM,BEWARE.
Extremely disappointed yet again! I’ve taken my 2018 E400... - southerngirl8433
Extremely disappointed yet again! I’ve taken my 2018 E400 in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long wait times previously. They kept my car over 8 hours for basically a simple oil change. I pick up my car and realize that the air pressure in the tires had not been checked or reset. And then when I get home in my garage and walk in front of my car I realize that there are greasy fingerprints all over the hood of my beautiful white baby even though Tyler kept telling me that my car was CLEAN and ready to go. I took the loaner back clean and with a full tank of gas which was more than I received it.. The service department here definitely needs attention.. I never had this issue with my BMW, I thought MB was a step above. Oh boy, I have never been more WRONG!!!
I have had a lease for almost a year and now I find out... - Yunior
I have had a lease for almost a year and now I find out that the car had an accident, they never informed me of this and I have called everyone and I have not received a response, I hope I do not receive the same answers, what is written in all the complaints
I do not want a crashed car, and I will go through steps making complaints and then proceeding legally with a lawsuit to the concessionaire
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Mercedes-Benz of the Woodlands