Excellent - Neirbo_140
Excellent dealership that puts the customer first and will practically bend over backwards to make a deal that is right for you. Highly recommend Emmanuel is the used vehicle department.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Experience Manager
Sales Experience Manager
Best customer service! - Marion0219
Kriss made the process as smooth as possible. Extremely helpful through out & after the car buying process. HIGHLY RECOMMEND him and the location! Thanks Again Kriss!
Internet Sales Manager
Sales Client Advisor
Winston is amazing !!! - Brandivonne16
Winston was super helpful and made my experience easy breezy and fun! Best customer service hands down! I’ve recommended Park Place And him to all my friends looking to purchase new vehicles! He was knowledgeable, kind, and his communication was quick and persistent! Thank you so much for an amazing car buying experience!
Satisfied customer and quick service. - D
Excellent Service and all of my questions and concerns where addressed. I will return for any other concerns and hopefully I will get the same expertise.
Sales and Leasing Consultant
It was a very good experience friendly and accommodating - mfsruben
Marcos was very friendly and listen to what I need it and he deliver I didn’t have much time to purchase this vehicle and he made it happen thanks again for the good customer service
Excellence - Jessie
The car we purchased is the best we've ever owned. I can't say enough great things about it but none of it would have happened without a wonderful experience with the salesman. Brandon Stewart exceeds in excellence in every way a sales person could. This was the most positive experience we have ever had buying a vehicle and we would definitely do business here again. It all comes down to how you're treated in combination with a top quality car! Thank you so much!
Smooth sales process - edarrenp
Connor helped us terminate a lease early and get into an E300. Process was smooth and straightforward. You only deal with Connor and not the handoff to a finance person.
Amazing experience! - Anngriffith
Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that night and took it home! Fastest car buying experience ever! Painless and a joy. Darrell is very kind and we will be back.
Commercial Vehicle Manager
Internet Sales Manager
MB Sugarland - The Best or Nothing Benchmark - JBarber
Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Dawn Villarreal, and of their great leader Mr. Mike Baches are an extraordinary team of highly effective staff. They are consistently providing the benchmark of GREAT delivery, service, attention to detail, and "The Best Or Nothing" leadership in the Luxury Automotive experiences. Truly the standard in Mercedes-Benz dealerships and all luxury automotive relationship. It's a relationship, not just a result.
Executive New Car Sales
Service on ML350 - jwh
Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was complete the following day they returned her car washed and vaccumed. They did a great job!
Excellent Service - TJLeadbetter
I never look forward to buying a car, CF and Gerald both went out of their way to allow me the opportunity to explore all my options. It was a pleasure to work with them both and I will highly recommend them to others.
Overall Experience Exceeded my Expectations - Rusty Pierce
I recently bought a certified vehicle from MB Boerne and it was my first MB purchase. I was referred to the sales manager, Wayne De Laurent, who treated me as a returning buyer and exhibited enthusiasm for our specific need. He promptly referred me to Nora Guizar-Weedman who asked the right questions to filter our search and locate multiple options for our consideration. She saved us a lot of time and frustration. We were able to negotiate a fair price and received very favorable financing terms.
Very pleased with all services offered by this team of dedicated and engaged professionals and will continue to use their expertise for servicing our recent purchase and return to the dealership when it;s time to consider another vehicle.
Thank you Joe Treviño - Zayed123
Thank you for the excellent service that you provide to your customers. Special thank you to Mr Joe Treviño.
Merry Christmas and happy New Year
Great place for lots of vehicles - Local dealer
Elizabeth Speer is still a Star at Mercedes and Patterson auto center. It was so pleasant to see most of the same people that were there in 2007 when my last Mercedes purschase was. Both Todds I have known for over 20+ years. Everyone was professional and very friendly with nice smiles. The process was exceptional from start to drive out. Mr Patterson you should be proud of your staff. Thank you all,
Will see you in 3 years or sooner. Glad to buy from local dealer again.
MONTE EBERLING - judgelee
Monte really cares about me and my vehicle. Loved dealing with him and Alderson. Hope I can purchase another Mercedes in the future (the current car is my wife's and I want one for me!)
Great experience! - Hellokitty
Dakota Hampton was terrific Ian getting my car ready for me to take to the lake! He knew I was on a time-sensitive schedule,and did his best to meet it successfully. I’m very grateful!
Routin serevice due. - Jesus123
I travel to SA for my car services from Laredo, Texas. (CLS 550). I only allow MB of SA to work on my car, due to my trust I have developed over the years. My wife’s car (C-300) goes through the same rule. Thanks you MB if SA for all the other extras you have provide to our family, like free pick up transportation and car wash after my car service. This type of service make us the MB owners feel very special. Thanks again and see you all soon. JP from Laredo, Texas.
I will never come here again! - tguess
I will never be back here again!
My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again!
Stress free! - Mario
Amazing, He was the only one that help us, Made our day go by smother with his ability of getting information & removing weight of us. Thanks again. See you soon. I rate his service a 10 star!
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Bretmc2738, you are SO right - ggvzz
I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake when the onboard computer warned me of the first mechanical problem just as I was about to drive it off the lot.
The mechanic who supposedly knows BMW's was absent that day, but I was assured the problem was unlikely to be serious, and anyway the BMW guy was going to be back the next day, and he'd call me. He didn't, and as I was visiting family from out of state, I had to leave Texas the following day. A fact which the salesman was aware of. No accusations, just saying.
And yes, I know, buying a car far from home was probably a mistake, but for crying out loud, this wasn't Big Al's Used Car-Orama, you would think you could count on quality from a dealership where they've got $80k and $90k cars all over the floor. Another lesson learned.
Well, I have now had this lemon for almost exactly five months, and so far I've had to have it towed to a mechanic to have the oil filter housing and the serpentine belt replaced, and now I'm going to have to have it towed again because the transmission has gone out.
From of all of the positive reviews on this site, I have to conclude that these people are doing something right, at least with new Mercedes's. But they really ought to get out of the used car business, and people looking to buy used vehicles from them need to be very careful.
Horrible service. - JoyeF
Took my Bentz to this dealership for schedule A service today and Safety recall. Had requested a loaner at time of booking. None available. Drive 50 miles for this service and was told I would have to wait on it 2-2.5 hours in waiting room. Walked out!!!! They were overbooked and only 3 service techs there!!! Second time I have had trouble with this dealership. I will NOT be going back there!!! They need to get lessons from Lafayette or McKinney dealership. These two are professional and quality work!!
The Nightmare - Sheena
Unfortunately, out of all of the used/as is cars I have bought and dealerships I have dealt with ( Russell & Smith Honda, CarMax, and Beck & Masten)...Mercedez Benz Houston Greenway is the first (hopefully the last) dealership where I have bought a used car/as is that has turned out to be a NIGHTMARE of an experience due to mechanical issues that have made the car UNDRIVEABLE !!!! I purchased/paid cash for a used Infiniti (paid about $8,000) at Mercedes Benz Houston Greenway (my salesman was Steven Pichardos) on February 28th... I have barely had this car a month and have barely driven it due to constant mechanical issues that have rendered the car un-driveable and it being in service more than once at Mercedez Benz Houston Greenway. For the past month since I purchased this car I have been driving a rental longer than I have driven the Infiniti. Since picking up my car after purchasing it from Mercedez Benz Houston Greenway , it has been a nightmare ever since due to having to return the car to the dealership several times for repairs because it was not driveable plus my service engine light came on and has stayed on throughout the service visits to Mercedez Benz Houston Greenway. One time I had to return the car the same day I picked it up after being in the Mercedez Benz Houston Greenway service shop (the car ran hot on me on the freeway and stopped on me while I was on the freeway !!!... Luckily I was able to get over in a safe place in time...I had to get my insurance to tow the car back to the dealership the same day !!!...) ...My most recent service situation with Mercedez Benz Houston Greenway concluded last Thursday, March 22nd only to have the car malfunctioning again rendering it undriveable that following Tuesday, March 27th on my way to work...I had to have the car towed and ended up having to miss work that day. After enduring this nightmare, barely having this car a month I reached out to Mercedez Benz Houston Greenway only to be told " It has been fixed 3 times already here, it has been inspected, you bought it "as is"... Basically they now refuse to fix the car. Ultimately, I have found out the driver's side catalytic converter needs to be replaced !!!! This has truly been a nightmare for me. "As is" or not, for $8,000 I did not purchase a junk car, "as is" or not, for $8,000 a car should at least be driveable and functional for longer than a week... Of all dealerships and used cars I have dealt with, this experience with Mercedez Benz Houston Greenway has been the absolute worst !!! I have read other negative reviews on the dealership and I can't help but wonder how is it this dealership gets away with these things ??? My advice, don't believe the Mercedes Benz Houston Greenway hype, especially when it comes to their used cars...Beware of their used car and service department. They care more about the bottom line, getting your money. Even after reading the negative reviews on the dealership I would have never believed the negative reviews until I found out from experience myself. Used Car Buyers BEWARE of Mercedez Benz Houston Greenway.
BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF - TERESA RUSSO
NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place.
Worst customer service ever - Jennifer
Awful experience. I was so excited about getting a brand new Mercedes Benz and I made a mistake going there. I was not approach by any of the sales people... nobody said Hi. I had to walk by the sales people and said Hi. They replied with no interest and didn’t even ask me what kind of car I was looking for.. NOTHING! Completely ignored. I work in a luxury business and customer service is key. I go above and beyond, but these people have no idea of what that means. Terrible... they are loosing my business and who knows how many more people feels the same way. I rather spent my money somewhere else. Stay away from this place.
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
Mercedes-Benz of the Woodlands