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As a transplant to the Woodlands area I've always receive... - S addison
As a transplant to the Woodlands area I've always receive very professional and courteous service even when rep is delivering information about unexpected repairs. From arrival to picking up car, more than satisfactory experience.
Top Reviewed Specialists At This Dealership
Sales Client Advisor
Sales Client Advisor
The experience was very professional and seamless all... - Scott.williams
The experience was very professional and seamless all through the process. Our sales representative Charles was very knowledgeable.
Sales Experience Manager
Great experience. They made everything very easy!Michael... - tmwold20
Great experience. They made everything very easy!
Michael was a pleasure to work with and Laura was very helpful
Sales and Leasing Consultant
I took my vehicle in for service and was very pleased... - Jeff M
I took my vehicle in for service and was very pleased with the service and honesty I received from Ben. I was very impressed with my experience and had to leave a review.
Thank you so much Ben!
Internet Sales Manager
Mercedes Benz, Metris & Sprinter Van Specialist.
Wade Wells has proven to be an experienced advisor for... - tssmith1949
Wade Wells has proven to be an experienced advisor for years. Appreciate his professional service.
Top notch service from Jr Calvillo at Patterson. He went... - JoshT
Top notch service from Jr Calvillo at Patterson. He went over and beyond to make the sale simple and quick as can be. He did a great job and got me exactly the truck I wanted. The finance department was also excellent. Overall a great experience and I highly recommend you talk to Jr about any purchase you are looking to make. Thanks Jr!
Monte, Craig, and the Alderson Mercedes team take great... - Shaunna.McGuigan
Monte, Craig, and the Alderson Mercedes team take great care of me and my vehicle every visit! I appreciate their dedication and commitment to customers.
Excellent service Frank has always provided good service... - Serjco79719
Excellent service Frank has always provided good service and has become a good friend. Will continue to return being that service has always been good
I had a wonderful car buying experience with Jeffery... - Hmramirez8
I had a wonderful car buying experience with Jeffery Midence today! Jeffery listened to my requests, and took his time answering all my questions without being pushy. It is apparent that he likes his job, and makes it a priority for his customers to feel completely comfortable and at ease. Highly recommend this dealership!
The Best or Nothing!! From sales to service, this has... - Marc
The Best or Nothing!! From sales to service, this has been the best experience I have ever had at a car dealership. Isaiah Calzada and Jessie Ortiz were both courteous and professional. I have purchased Mercedes vehicles before, but never have I had the exceptional service that you get at Mercedes Benz of San Juan.
The sales person Alli was so nice and professional. She... - Black Panther
The sales person Alli was so nice and professional. She was very informative about any questions I had. I would love to have her services in future purchases.
Mari Valent completed our new car sale with... - Ernestdlg1950
Mari Valent completed our new car sale with professionalism, friendliness and made us feel so at ease and comfortable from the beginning of the process to the end of the sale. We were looking for a Dealership who made our Purchase seamless and helping us to make the right choice....and they did!! We will highly recommend Mari and Ed Hicks to all or family and friends! We love our Mercedes Benz C300 Sedan ❤️Thank you to everyone involved! Ernest and Eva De La Garza
I gave a call into the pre-owned sales department on my... - Teej P
I gave a call into the pre-owned sales department on my birthday, 8/28, as I had my eyes on a 2017 G-wagon that had really low mileage for its age. I finally had a brief chance to slip away from the family to see if the older body style G-wagon was something I wanted to get into as I had been targeting the 2019s due to the refresh. During my phone inquiry, I spoke w/ Paul Loring and asked if the vehicle was still available and the operating procedures for an on-site test drive. He shared that the vehicle was still available and that the dealership follows typical masking procedures during the test drive. I informed him that I'm about 30 minutes away and can be there within the hour to check out the car and talk in further detail. Once I reached the dealership, Paul opened up the vehicle and showed me around. I asked him what he needed from me to go for a test drive as I had wanted to see if the SUV was bumpy based on multiple on-line reviews. He then informed me that management had stated that test drives were not allowed on the vehicle unless we sat down and talked over the numbers. I then mentioned to him that I wouldn't mind sitting as a passenger if he needed to be the one to drive as I'm just trying assess the comfort level of the vehicle before I talk numbers on a $130k used SUV. He walked into the store to talk to the manager and came back and informed me that unfortunately it was still a no go. The dealership wanted to keep the miles low on the SUV and minimize the amount of "joy riding". I stayed professional throughout the entire engagement. I was EXTREMELY disappointed. As I found time during my birthday to step away, Paul mentioned that I could test drive the car over the phone, I had driven 30 minutes to drive the car and been monitoring the G-wagon sales for the last month. I've purchased multiple vehicles new and used w/ varying MSRPs (some even from Park Place) and have never experienced this level of discrimination. I found it appalling that a 4.5 year old pre-owned car w/ 20k miles (even if in high demand) required landing on the numbers before I could personally test drive or be driven in the vehicle. Due to this experience, I will no longer do business at Park Place and have already begun sharing my astonishing experience w/ several friends who are avid "vehicle" guys like myself. It would behoove them to remember in this day and age w/ multiple purchasing opportunities for qualified buyers that - "People never forget how you make them feel."
Well my experience with Park Place was awful. I was... - Joseph.nichols78
Well my experience with Park Place was awful. I was having suspension problems so I drove from Abilene to drop off my car. They had it for a week and half and told me they did not know what was wrong with it. When I went back to pick it up I open the door to get in all of the computer and components from under the dash was laying in my floor board. I never in a million years would had expected this type of service from such place! I'm still baffled how a Mercedes shop that works on Mercedes would Have some answer other than we are throwed for a loop and dont know what's wrong with your car. Thanks for nothing!
My service advisor was Jim Carey. He was very... - pistol
My service advisor was Jim Carey. He was very professional and courteous. He took plenty of time to explain my A service on my GLE 350. Sadly, I did not purchase my 2020 Benz from here due to a very rude salesman named Howard. The reason I did not rate this dealership a 5 is because it does not give the owner the "special" feeling of owning a luxury vehicle, as previous Benz dealers over the past 22 years. The lounge area was just OK. No snacks and uncomfortable bar chairs. Even our local Toyota dealer offers donuts in the morning. One would think a Mercedes dealer could at least do the same. Overall, a pleasant experience.
Excellent service and communication with all involved in... - mfonna90
Excellent service and communication with all involved in dealing with 2 issues that my vehicle had.
I purchased my third Mercedes from this MBSL this... - HappyGT43
I purchased my third Mercedes from this MBSL this weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond to make sure that we left completely satisfied. MBSL has sales professionals that do not pressure you, but offer you facts, so that you can make a sound decision and not feel pressured. If you are looking for a Mercedes or a used car, I highly recommend you go see Pete Sanchez at MBSL and witness first hand the exceptional customer service from a sales professional. We did not only meet a good salesman, we made a new long term friend. Thanks Pete, and keep up the great work.
This Mercedes Benz location have a great customer service... - Emmanuel
This Mercedes Benz location have a great customer service and are willing to go an extra mile to help customers
July 27th I took my car to Mercedes Benz Mckinney for a... - JESSICA
July 27th I took my car to Mercedes Benz Mckinney for a routine B service (oil change, etc..). After waiting 4 hours, I had to leave my car with them and they brought my car to my place of residence the following day. When I got into the car, I noticed the alert stating my headlight was inoperable. I called them immediately and they told me to bring it back the next day (they were closing soon). On July 29th, I took it to the dealership service center. Waited 2 hours for them to tell me "the sensor needs to be replaced, will take about 45 mins." Over an hour had passed and he tells me there's a crack in the light. This crack was not there when I brought my car in nor was it mentioned when I originally brought my car in. This was no small hairline crack. THIS WAS A GIANT HOLE AND SEVERAL CRACKS EXTENDED FROM IT. Someone in the shop did this. Then, the service advisor had the audacity to tell me to call my insurance and LIE and tell them a rock hit it while driving so that all I have to pay is my deductible. If this isn't suspicious I don't know what is. Not only did they crack my headlight, but you WASHED IT AND WATER GOT INSIDE AND FRIED THE SENSORS!!! $4800+ dollars worth of damage (was without my car for 3 1/2 weeks)! I know that whenever a car is brought in for a service, an initial inspection of the outside of the vehicle is done, and you have to mark anything you see. I KNOW the damage was done while under the care of Mercedes Benz of McKinney. I feel taken advantage of by the dealership and will NEVER TRUST MY CAR WITH YOU AGAIN. Speaking with the manager was no help and didn't do jack squat! I'm sure if I was a MALE, none of this would have happened. I will posting this on every review platform because people need to know how dishonest this service center is. You should really be ashamed.
I bought used Acura MDX online here with good Carfax on... - Ricardo Delgado
I bought used Acura MDX online here with good Carfax on Apr 19, 2021, Trusting that I was doing business with Mercedes-Benz. I had asked salesman to complete a checklist of my concerns since I am from different city. He denied car had any visible leaks or mechanical issues. Car had lots of obvious issues the first day after it arrived & I drove it on April 23, On April 27, 2021, I took car to local Acura dealer service department to assess the car, ends up the MDX had leaking power steering unit, needs replacement, leaking transmission with Gear Ratio issues, leaking front and rear struts, alternator had very loud whining noise, all needed to be replaced at once. I reported this to Fernando, after a lot of run around from Brett Jordan, the dodging, sarcastic Sales Mgr and I never heard back from a supposed "Jerry Foyt, GM". After I demanded my money and for them to at least help me pay for the transport cost to return MDX to Houston, they offered to refund only purchase price in full, refused to help me with cost of transporting to and from. I am out over $1250 and the cost to replace the hood lift supports because the ones it came with were totally shot, I feel Mercedes-Benz of Clear Lake's "130 Point Inspection" is BS and worst of all is that they never even offered an apology, It is now May 28, 2021 and still waiting on my refund, I'm obviously very angry & will try to get some reimbursement through legal arbitration. Based on old reviews listed here, I bet these bad apples are new and are running this dealership with absolute disregard for any ethics, let alone decency.
Worst customer service ever my husband and I went to shop... - Mgdymond
Worst customer service ever my husband and I went to shop for a Mercedes, the sales person that was supposed to help us took our phone number five days ago and we are still waiting for his call . So I bought a Mercedes some place else.
Sergio Teran tried his best to get me into a car.... - ESTHERF
Sergio Teran tried his best to get me into a car. Unfortunately, he wasn't able to, due to my credit. Evsn though, he went out of his way to try to help me. Once my credit gets better, I will be back at Cardenas and will deal only with Sergio!!
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
The sales team at this dealership is the absolute worst... - MM
The sales team at this dealership is the absolute worst at communication. They’ll tell you whatever you want to hear and treat you like royalty and then once you start the process of actually buying the car they act like you’re a bother. Every single time I’ve had to reach out to them for something since the purchase of my car - they’ve treated me like an afterthought and have a major issue with being able to at least communicate. I wish I had bought my car somewhere else. I will say however that their service department is amazing!
Service dept Very unresponsive. I purchased an very... - Garyrover
Service dept Very unresponsive. I purchased an very expensive car there. Love the car but I’ll be going to another place for service.
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Service Client Advisor
Mercedes-Benz of the Woodlands
Mercedes-Benz of Grapevine
General Sales Manager