Great - Mercedez
Walter and his team were awesome! They were very helpful and respectful to my wife and myself. We thank y’all Walter for keeping us in mind and never forgetting about us. Ever sense we bought our first vehicle from you, you never stopped checking up on us and that is what makes a dealership is great people like you,
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Experience Manager
Very consistent - Troy Ryley
Fouad Batlouni is the same sales representative I have used for both my car purchases. He was consistent, thorough and well organized. He handled my questions and the negotiation well and even remembered details from the first car I bought from him two and half years prior. All and all a very positive experience. Parts department and the finance department were also very professional.
Sales and Leasing Consultant
Sale was smooth and easy. - RayR
Angelos was very helpful and courteous. He reached out to us and made the sale of our GLC300 and purchase of our new GLE350 easy!! I can't sat enough great things about the entire experience!! Park Place makes buying a car seem easy. I also cannot say enough about the entire Park Place staff. From the moment you drive up, you are greeted warmly and always taken care of.
Sales Experience Manager
Excellent/Awesome Experience - Angela
This was my first MB purchase and everyone there made it enjoyable. I was impressed from being picked up at the airport until I drove off the showroom floor. Nick, Paula, David, and Rosario made the process very easy. I have been telling everyone about this dealership.
Sales Client Advisor
Pleasant Experience - Doug
I purchased a used car at Mercedes Benz of Tyler on December 5, 2018. Greg Lillich the salesman was helpful and no pressure. This was a pleasant buying experience.
Fast, easy and very responsive - cloyd
Ken was able to get us through our new car buying very quickly. He was able to get everything done on very short notice and stayed late with us to get everything done same day. I spoke to Ken by phone for the very first time in the early afternoon on a Monday. By about 5pm that night we had agreed on our deal and by about 7pm we were at the dealership picking up our car. Even though it wa slate and I think the dealership was trying to close, Ken did not rush on anything and gave us the full Park Place experience. My wife loves her new Mercedes and it sure seems like we will be long term, repeat customers based on our experience so far.
Sales Experience Manager
Beating Purchasing Experience - EWalker
Without a doubt, Tyler provided the best car purchasing experience I have encountered. He explained all of the options and knew all the details about the car and prior history of the vehicle. He was very patient and consistently responded to all communication in a timely fashion. He also held great conversations and was easily approachable and relatable which made the experience in itself worthwhile.
Service appt - Ladevil69
Service required but other issues arose. Currently working on matter. Loaner provided. Vehicle has been a great vehicle and plan to purchaae again.vehicle. Service rep in Benny Christensen.
New Car Sales and Lease Consultant
Internet Sales Manager
BEST DEALERSHIP IN THE RGV - Crissy
Thank you for being so professional and attentive to your customer's needs. I especially want to thank Steve and Harley at the Metroplex for their kind service.I would highly recommend The Cardenas Metroplex to anyone in the market for a new car.
Great costumer service - Cmorin
I felt no pressure to purchase a vehicle right then and there. Everyone was super friendly and patient and worked every deal possible to make me comfortable into trading in my vehicle. This is one of the first times I didn’t feel rushed or even uneasy about purchasing a vehicle. I will definitely refer anyone who’s looking for a Vehicle to CF.
Overall Experience Exceeded my Expectations - Rusty Pierce
I recently bought a certified vehicle from MB Boerne and it was my first MB purchase. I was referred to the sales manager, Wayne De Laurent, who treated me as a returning buyer and exhibited enthusiasm for our specific need. He promptly referred me to Nora Guizar-Weedman who asked the right questions to filter our search and locate multiple options for our consideration. She saved us a lot of time and frustration. We were able to negotiate a fair price and received very favorable financing terms.
Very pleased with all services offered by this team of dedicated and engaged professionals and will continue to use their expertise for servicing our recent purchase and return to the dealership when it;s time to consider another vehicle.
Fantastic experience!! - Terri
Great experience!! Great dealership!! Great people!! They are so welcoming and knowledgeable!! I will always return there to purchase future vehicles!! I am so in love with my Mercedes!!
Tyler is pretty freakin awesome!!! - J Reese
Picked up a C-Class from here...
It was painless, simple, straightforward and no B.S.
Was already planning on and getting ready to have a Lexus shipped here from Arizona... (just had to sign the papers)
My ‘lady found this Merc here locally by a chance look to see what was here.
Kinda glad she looked now.
Tyler Fritze is the gentleman whom we dealt with.
A+++ experience!!! Everything about it all...
Have no hesitation saying, if you land on this review and this MB dealership, ask for Tyler.
Exceptional service!! - Jennifer Sedia
Every time I’ve had to get service it has always been just great! Service is exceptional , no corners cut. From the sales staff to the service staff they always cover every important aspect and every detail!
always the best - Mike
Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend.
Scam, Liars and Thieves - Powerpack
As of today my car have been in service for 31days was given a loaner car . The loaner car was stolen . I have been out of a car for 6 days .Mercedes is now trying to keep my car in service for ransom stating I need to pay my deductible before they release my car Daniel Riechter stated his manager Dan Warren advised him not to release my car.
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Good Luck Dealing with the Service Department- - Screwed
After repairs were completed on my 2012 E350 Bluetec requiring replacement of both intake manifolds my engine light came on within two days. Seems like the same problem. There is limited power. I sent a text and called 5 times over several days with no response. Repairs cost more than $5,000 and previous repairs within a few months were over $10,000. It is as if my service advisor just does not care if the work was done properly. Over the years I have purchased four Mercedes and I was planning on replacing my wife’s ML 350. Rest assured, this is not going to happen with this dealership. My car is a lemon (probably spent as much as $20,000-$30,000 that has required(?) very expensive repairs over its life time, and Clear Lake Mercedes is not the place to purchase or service your car. I’m off to Mercedes of Sugarland, Texas to use a trusted service advisor and repair shop.
Bretmc2738, you are SO right - ggvzz
I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake when the onboard computer warned me of the first mechanical problem just as I was about to drive it off the lot.
The mechanic who supposedly knows BMW's was absent that day, but I was assured the problem was unlikely to be serious, and anyway the BMW guy was going to be back the next day, and he'd call me. He didn't, and as I was visiting family from out of state, I had to leave Texas the following day. A fact which the salesman was aware of. No accusations, just saying.
And yes, I know, buying a car far from home was probably a mistake, but for crying out loud, this wasn't Big Al's Used Car-Orama, you would think you could count on quality from a dealership where they've got $80k and $90k cars all over the floor. Another lesson learned.
Well, I have now had this lemon for almost exactly five months, and so far I've had to have it towed to a mechanic to have the oil filter housing and the serpentine belt replaced, and now I'm going to have to have it towed again because the transmission has gone out.
From of all of the positive reviews on this site, I have to conclude that these people are doing something right, at least with new Mercedes's. But they really ought to get out of the used car business, and people looking to buy used vehicles from them need to be very careful.
Unattentive to customer - Crissy
Went to MB of SJ. I spoke to a young man whose name I don't remember but I believe he was the son of the dealership owners. I admit I was dressed very casually, wearing jeans, tennis shoes and a tee. I was serious about buying a nice SUV but waited for about 20 mins before anyone bothered to speak to me even though several sales people walked by me and not bothering to ask if I had been helped. Finally, the young man sat down with me and basically implied I couldn't afford any of their vehicles. He seemed totally uninterested in making a serious deal with me. I was very disappointed in the way I was treated. I feel I was negatively stereotyped. I left and drove to the Cardenas dealership in Harlingen. I bought a nice SUV at their place. They were very nice, they offered me something to drink and were very respectful... and I got a great deal.
Purchase of a 2015 S550 coupe - Tocham
Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about the car, told me it was a ten, just came in off lease, was purchased from their dealership and serviced, asked for a carfax to which he sent me one, was very nice all along. I asked him multiple times if there is any issues cosmetic or otherwise, he assured over and over that the car was a ten with 12328 miles. No issues whatsoever. I trusted luis(big mistake), he gave me that salesman speach that he had been there for 20 years, he sends cars all over the country and especially to Florida which is the final destination of the car. I should have known better, I wired the funds, he sent the paperwork and still very nice to deal with. I received the car filthy on an open transporter, keep in mind it’s a 77k car. Covered with dust and cars transported above it. The driver dropped it, handed me a paper to acknowledge receipt of the car, I could see scuffs on two wheels which I noted on the sheet and one key when I was promised two.
I had a Detailer ready to wash and detail the new car. After cleaning, discovered 4 spots on the hood, the size of a dime each where apparently some liquid leaked from the cars above and ate the paint on my beautiful new Mercedes. Exactly an hour later, I took pictures of the damage and sent it to Louis. To make a long story short, Louis turned into a different person after he got his commission and would not follow up nor was interested in taking care of my problem. With daily follow up calls, He kept telling me that his manager is handling it and that the owner of the transport company was going to call and set up an appointment to inspect and take care of the damage and not to worry since they have been using this company for the past 15 years. I never heard from any manager nor transport people. A week has gone by, I called today and was brushed off with a total different story, now I have to call the transport company and deal with the situation. During the conversation, he pretended not to hear me and hung up, never called me back. STAY THE xxxx AWAY FROM THESE CROOKS AND ESPECIALLY LUIS SALAZAR. I am going to call Mercedes bens of North America, better business bureau and the state attorneys office and file a complaint about these people. STAY AWAY FROM THAT PLACE.
Vehicle breaks down after only 3 days. - asts123
Purchased a used vehicle on Oct 13 2018 told by Salesman Ryan don't worry you have a 4 day - 1000 mile warranty which ever comes first. Welp 3 days later car breaks down now, no one knows anything. Beware ppl they do not honor their promises. Don't make the same mistake I did get everything in writing! The manager Koby was rude and could careless.
Worst customer service ever - Jennifer
Awful experience. I was so excited about getting a brand new Mercedes Benz and I made a mistake going there. I was not approach by any of the sales people... nobody said Hi. I had to walk by the sales people and said Hi. They replied with no interest and didn’t even ask me what kind of car I was looking for.. NOTHING! Completely ignored. I work in a luxury business and customer service is key. I go above and beyond, but these people have no idea of what that means. Terrible... they are loosing my business and who knows how many more people feels the same way. I rather spent my money somewhere else. Stay away from this place.
overcharge big time.without proper documentation. - crgquehl
your service department overcharge; what ever you fix fails again in short time. Even insurance is having the same problem.LAST TIME SERIOUS PROBLEM WITH BRAKES.DANGEROUS
Horrible service. - JoyeF
Took my Bentz to this dealership for schedule A service today and Safety recall. Had requested a loaner at time of booking. None available. Drive 50 miles for this service and was told I would have to wait on it 2-2.5 hours in waiting room. Walked out!!!! They were overbooked and only 3 service techs there!!! Second time I have had trouble with this dealership. I will NOT be going back there!!! They need to get lessons from Lafayette or McKinney dealership. These two are professional and quality work!!
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
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