Great experience!!! - LaTecia Wallace
We came and found EXACTLY what we were looking for. We were treated like royalty. I will definitely be sending Emmanuel more customers. GREAT Experience!!!
Great service - Avenes
Kriss A. Assisted me with my S63 purchase and answered literally every single question I had. Went over certain details of the car and was not pushy at all
Amazing experience - Jessica Francis
Eduardo Lugo took the time to show us every detail of the vehicle we were considering. He was patient and knowledgeable. He took the time to answer every question we had and was very pleasant and personable to work with. He made the experience smooth and enjoyable. I LOVE my new car and will be a repeat customer!
Excellent Experience - texsb22
My experience at Park Place Mercedes in Arlington, TX was excellent. I would definitely recommend it to anyone looking for a Mercedes. My sales associate Edward Schaffer was easy to work with. Would also recommend Ed.
Stressed out consumer, but not anymore... - Darlene
I do not like purchasing a car. Brandon Stewart made this deal very smooth. The dealership is very professional and understands
the stress of my big purchase. Definitely recommend to all my family and friends.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Very time efficient - SUV mom
No wait to see my rep and no wait to get loaner car. Text best way to stay on top of status also paying online a real time saver. Confident service is well done
"Thank you" - RMST
Greg was very pleasant to work with! He is patient and personable, and does not pressure you. I would definitely recommend him as a salesperson, and Park Place Motorcars: Mercedes-Benz Grapevine dealership.
Amazing experience! - Anngriffith
Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that night and took it home! Fastest car buying experience ever! Painless and a joy. Darrell is very kind and we will be back.
Great Customer Service - Mercedeslover
I gave this dealership the rating that I did because they were prompt in waiting on me and my daughter and they made my purchase of my 2018 GLC 300 seamless. I hope that my sales experience will carryover to the service experience when the time comes for me to have my vehicle serviced. As of today I would recommend this dealership.
Service on ML350 - jwh
Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was complete the following day they returned her car washed and vaccumed. They did a great job!
An afternoon well spent - Sadisfied
Best experience I have ever had buying a car! Mr. Ebelt made it a great experience! We root for the same high school and pro football teams!!!! I had no intentions of buying a Mercedes but after he let me drive it I was hooked! Also, Mr Enelt has been a great help to me in learning how all the gadgets!! Thank you, Mercedes and Mr Ebelt for making my 70th Birthday one to remember!!!!!
Top-Notch Dealership! - Michelle Tibbit
Mario Cajic was outstanding. He went over and beyond to make sure I was completely satisfied. We communicated all through text (which was great) and Mario also sent videos of the car. The dealership was about 4 hours from me so Mario made sure everything was perfect before I arrived. Out of all the vehicles I have purchased Mercedes Benz of Boerne and Mario Cajic is beyond the best so far. It was was definitely worth the drive. Oh yeah and the car I purchased is amazing.
Alderson Mercedes - Kt851705
Russell Ford was fantastic! I called several times a week in advance before making our trip from Amarillo to Lubbock to look at a couple of cars and asked Russell a bunch of question. He answered all of them effectively and patiently. We met up with Russell just to test drive a few cars, a Mercedes GLS and GLE, the following Saturday, and his knowledge of both vehicles and Mercedes as a whole was impressive. He spent time with us after we purchased our vehicle to go over the features and set up MBrace and the Mercedes app on my phone. We also had a wonderful experience with Michael and Leelyn. We would recommend working with Russell, Leelyn and Michael 100% for your Mercedes, Lexus or BMW purchase!
Thank you Joe Treviño - Zayed123
Thank you for the excellent service that you provide to your customers. Special thank you to Mr Joe Treviño.
Merry Christmas and happy New Year
Great place for lots of vehicles - Local dealer
Elizabeth Speer is still a Star at Mercedes and Patterson auto center. It was so pleasant to see most of the same people that were there in 2007 when my last Mercedes purschase was. Both Todds I have known for over 20+ years. Everyone was professional and very friendly with nice smiles. The process was exceptional from start to drive out. Mr Patterson you should be proud of your staff. Thank you all,
Will see you in 3 years or sooner. Glad to buy from local dealer again.
Best car buying experience - Lexusdude
I recently traded in my Lexus for another Lexus and had the pleasure of dealing with Emily Moody, and she was the best! She was very professional and made the whole experience as painless as possible. She was not pushy and asked probing questions to get me what I wanted. I would reccomend anyone looking to purchase a new or used vehicle to go through Alderson and ask for Emily to assist them. Best car buying experience I’ve had hands down.
Excellent, thorough service - with great forethought! - SA ML350
Great service. Completed on deadline; recommended service package that I found to be an economical solution - good use of capital! Thanks to Tyler Jordan for always looking ahead to the next service interval and planning ahead! Convenience shuttle took me to work on time and picked me up at the end of the day - couldn't have asked for more friendly service.
I will never come here again! - tguess
I will never be back here again!
My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again!
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
Excellent service and punctual schedule - BM511
Can’t find any auto services better than Mercedes Benz Of Georgetown. Extremely courteous and professional with all personnels from leaving your car with the attendance, All the way up to the service manager.
I rate the MB service department as five star
Completely Ignored - Treed111
I contacted MB of McKinney on a Tuesday and gave them pics, V.I.N., and a complete description of my trade-in (2016 AMG GTS). I followed with 3 emails asking for some info about the 2016 S63 that I was interested in. 3 days later I still haven't heard 1 single word from them..............
When I finally used the AutoTrader "Chat" feature, MB of McKinney customer service rep explained that they have been very busy and will get back with me when time allows, then ended the "Chat"!
Horrible service. - JoyeF
Took my Bentz to this dealership for schedule A service today and Safety recall. Had requested a loaner at time of booking. None available. Drive 50 miles for this service and was told I would have to wait on it 2-2.5 hours in waiting room. Walked out!!!! They were overbooked and only 3 service techs there!!! Second time I have had trouble with this dealership. I will NOT be going back there!!! They need to get lessons from Lafayette or McKinney dealership. These two are professional and quality work!!
Please don't leave anything of value in your car! - Daniel77584
I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocket and it just disappeared. No need to say that it is not the value of the cigarettes, but the lack of lose of trust. When I got home and noticed the problem, called my service assistant right away. He denied any wrongdoing and "apologized" for my "perception" of the problem. He said that there is nothing they could do about it. So I asked for his supervisor. He said that the supervisor would call me in a few minutes. She didn't. So I called again. She said that that was not possible, but offered me $20 as a courtesy compensation. I nicely explained her that is was not about the money. I wanted an answer and expect, at least, her to go around and investigate what might had happened. She said that she would do that and would call me by the end of the day. She never did. They didn't care, obviously. My last time at this dealership. Just be careful.
Second time they misdiagnosed my car HORRIBLE!!! - bigabe422
I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told them it was the compressor that needed to be changed then they got a faulty compressor and had to get another one then install it so I was in a rental for 2 weeks. Now this is the second time I had my car towed to the dealership because it broke down they charged me 160 to tell me it was a dead battery. I then put a brand new battery when I picked the vehicle up and it ended up breaking down again now I am having to wait till Monday to have the car towed again to the dealership which is 175 for each tow so they can hopefully find the real reason the vehicle is not working, this is absolutely horrendous I take it to a dealership and you would think they know what they are doing and I also asked them to charge up another battery for me so I would have a charge to get to auto-zone he responded ill think about it. Which they did not do.. As well as I asked if they would change out the battery and they said that would cost $100 dollars to change out a car battery.. Seriously I already paid around 2000 dollars for the compressor to be replaced on my first visit now the second time I have already spent $160 for a bad diagnostic and $175 to have the car towed and going to have to spend $175 more to have it towed again there plus all the ubers I am having to take due to not having a vehicle when they typically provide a rental but was unable due to flooding. I am just upset as well with the customer service Im spending so much money and they look like they don't want to see me there.
BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF - TERESA RUSSO
NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place.
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
Mercedes-Benz of Tyler
Internet Sales Manager
Mercedes-Benz of the Woodlands