Absolutely the Worst Customer Service I’ve Ever - CENT
Absolutely the Worst Customer Service I’ve Ever Experienced – Stay Far Away
I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one of the hottest weeks of the year. The truck is less than a year old, has only 11,000 miles, and is a $75,000+ business vehicle I rely on daily.
I understood they were busy and waited over a week for my appointment on Friday, July 25th. When I dropped it off, I was told it would only take 4–5 hours to fix. I planned my day and my business operations around that.
But four hours passed. Five hours. No updates. Finally, right before closing, I get a call saying the blower motor (yes, in a nearly brand-new truck) is broken and needs to be replaced. I get it — parts fail. But that’s where the excuses stopped making sense and the poor service really began:
• I was told the part would arrive Tuesday, July 29th.
• I received no updates whatsoever on Tuesday — nothing to confirm whether the part had arrived, whether the work had begun, or whether there was another delay.
• I called repeatedly, left messages, and no one in service picked up or called back. I even had to call the sales department just to get a live human on the phone.
• No loaner was offered because this is a Ford. Had I brought in a Lincoln, I would have been eligible to have a loaner.
Finally, on Wednesday, I got a call that the truck is ready. When I go to pick it up, I simply ask what exactly was repaired, what the issue was, and the response I get is, “I have no idea.”
This isn’t just bad service — it’s completely unacceptable. For a dealership that sells and services high-end trucks like the F-150, the lack of professionalism, communication, and basic courtesy is astonishing.
If you’re considering purchasing or servicing a vehicle here, don’t. Go to any other Ford dealership where you’ll get updates, support, and common respect. Ciocca Ford of Flemington has lost me as a customer for life.
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