JUNE 16TH 2026 SHOWING RESPECT
I bought my car in - Trushka
JUNE 16TH 2026 SHOWING RESPECT
I bought my car in 2014 in Bartow from Tom Edwards Chrysler. I tell you this as it is pertinent to my story.
So I think I had a 1997 Town and Country, don’t remember the mileage but the year was 2014 and it was beginning to cost money. I decided to get another newer one. I spent six months
researching what I wanted, finally found it, (I don’t get pleasure buying new), and went into
Tom Edwards Chrysler in Bartow and told the first salesman I came across, “You have a car
I want”.
He said, “We don’t dicker”..
“I didn’t say I wanted to dicker. I said you have a car I want”, And so two minutes later I
had exactly the car I wanted. It had ten thousand miles on it, was sold to me as “new”,
(probably “off lease”) , and I was awarded all the perks of a new car.
At that time it was suggested I might want to buy an additional warranty for $3400.00 and I
asked if I could have a day to think about it. On the way home, in my new car, I cursed myself out for not immediately saying “YES” because I realized all cars today are just computers. This warranty was an interesting one no longer being offered. It is literally a “forever” warranty.
If you have a problem, ( not caused by lack of proper care), they will pay all but $100. It never
expires and Mickey gets it when I die. Also when she sells it the warranty is good for the next person. There is no twenty year limit.
The service manager was an angel. The people who he managed were wonderful. I was constantly writing commendations on the web.
Then Arsenio left, (the service manager). He went up to Orlando airport area. The new manager
was the proverbial “xxxxxxx”. He fired the service tech with whom I worked. He fired the others
and I wasn’t ever going back.
I eventually went to Chrysler in Lake Wales. They cheated me big time and though I had proof
I couldn’t do much. For a simple oil change I was charged twice for the oil and the bill came
to $134.00. So I took my bill to Chrysler in Winter Haven and that Service Manager told me they would have charged the same thing. They’re sister businesses .
Now I went to Walmart for oil changes and tires but when I heard Arsenio was back at Thunder
Chrysler I called. The staff had changed, and it was back to being respectful and employees
being treated right.
Arsenio told me I needed an adjustment to the tray of my transmission and we booked it.
He called, told me to come in and they would ferry me back and forth. I requested to be allowed
to wait and so Mollylove visited everybody while we waited. (No one objected). She was so
loving one woman who had just lost her pup actually cried.
It did take a good two hours but people treated me as though I would break. I noticed they
treated everybody super well.
May I just mention a few of their people went out of their way to stop and chat. They know I will never buy another car, (I’m ninety years old and there’s no “forever warranty” on me but this
dealership knows if you treat people with respect it comes back to you.
Thank you Sarge, Edwin, Arsenio and Carolann, (probably got her name wrong but no one told me I just heard it). The hours flew and I think Mollylove made a few people happy.
Thank you Thunder Chrysler for helping me and making it possible for me to be treated like a
person again.
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