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Richard was very helpful in walking me through the... - Anaisbriggs
Richard was very helpful in walking me through the services my car needed. The staff was very friendly and the establishment was very clean. He helped me save some money on my oil change, which was greatly appreciated.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Justin in service is ALWAYS a pleasure to do business.... - Greg
Justin in service is ALWAYS a pleasure to do business. Always make sure car is ready to go with complete service accomplished and a wash . GREAT service by Justin
Internet Sales and Leasing Consultant
Tori was a very excellent sales women. She helped me find... - lameisha.thomas
Tori was a very excellent sales women. She helped me find everything I wanted in a vehicle for me and my family. Thank y’all so much!!
The detailing team did a sub-pair job on cleaning the... - rgreensk8
The detailing team did a sub-pair job on cleaning the used vehicle I purchased. There was a bunch of dirt, sand, and straw rappers under the middle seats of the Honda Odyssey.
Internet Sales Consultant
Very helpful, narrowed the problem down and found a... - CHERRY8485
Very helpful, narrowed the problem down and found a solution,
Called me to update each time there was something new. Good overall experience with Honda
Great service with a friendly staff in the Service... - Johnson
Great service with a friendly staff in the Service Department! After evaluating my visor issue, it was acknowledged there was a problem and the new visor was ordered and replaced within a few days.
Little confusion because the car I wanted was on another... - leisabg1969
Little confusion because the car I wanted was on another lot. Jerrod is very kind, friendly and a pleasure to deal with. I would recommend him to other buyers.
During this particular visit I worked with Lloyd Walsh... - Marcia.Palmer
During this particular visit I worked with Lloyd Walsh and I was extremely pleased with his high level of professionalism. He was willing to answer all questions I had in reference to the reason for my visit and went beyond what was reasonably expected to help me resolve a particular issue I was having. I would not hesitate to request Mr. Walsh assist me during future visits.
We had an excellent experience. Ms. Aeriel was wonderful.... - A. COMPTON
We had an excellent experience. Ms. Aeriel was wonderful. She was very attentive to details and answered all of our questions...Very professional!! We had a fun experience.
The service I received was good. I was satisfied with how... - Tangi
The service I received was good. I was satisfied with how quickly the employee got around to getting my car to the service department for serviving.
Liars/Forged Documents - all823
We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contract that was "Included" in the price of the vehicle. Well, the Service Contract is "included" meaning you can't remove it from the car. It is an additional charge. The amount listed on a nice colorful sign in her cubicle and stated to us by finance was about $1269. When I received my paperwork, the price was $2079!!! Next, was the finance guru, Jeff!! He was a fast talker and lied to us about what he was "throwing in". NOTHING was THROWN IN!!! We inquired about the end figure and was assured it was correct. He tried to give us an excuse that he was trying to get us out of there quick since we were there so long and traveled out of town. After leaving the dealership, we realized we didn't receive the extended warranty paperwork, nor did we have the itemized costs paperwork. After leaving the dealership, I attempted on numerous occasions to have the documents emailed to me. Jeff lied and stated he emailed it numerous times. He actually Face Timed with me to show me someone else's documents to compare them to ours in a poor attempt to convince me everything was covered. To make a long story short...he FORGED our signatures on some documents. His supervisor actually called me to discuss the issue after I left a detailed message on a supervisor's voicemail. The supervisor emailed me the paperwork and that is when we noticed the paperwork was FORGED!!! The nerve of him. This is illegal!! They could offer to pay for our extended warranty or reduce the price more, but NO...all we are getting is a form to cancel the extended warranty since the price wasn't explained to us and the document was FORGED!!! I will be contacting the corporate office and an attorney to see what can be done for forged documents. I am sure they will continue to get plenty of business,but I will definitely NOT return!!
Purchased my Honda from Dava last month. She told me she... - Karen
Purchased my Honda from Dava last month. She told me she was new to the business but did a GREAT JOB nonetheless! Go see her and their new showroom!!
They always take good care of me and get me in and out!... - Harraway
They always take good care of me and get me in and out! If you need your Honda serviced, this is the place. NO DOUBTS!
This place is a den of liars and thieves. If you feel... - moviebug
This place is a den of liars and thieves. If you feel like getting financially xxxxx on a new and used car purchase and service. This is the place to go. Enjoy your experience.
I just purchased my 2nd Honda. I bought the 2020 Accord... - lynnprescott2014
I just purchased my 2nd Honda. I bought the 2020 Accord EX-L. I started negotiating via email with Nick and the sales manager Greg. I explained what I was looking for and we didn’t have to “haggle” much because the offered me and EXCELLENT deal. Exceptional customer service !! Highly recommend this dealership!!
I am always happy with the service that I get. Open... - MP
I am always happy with the service that I get. Open communication, thorough, and does not take forever. The people are always extremely polite and helpful.
After no satisfaction with my hometown area shopping, I... - margo2247
After no satisfaction with my hometown area shopping, I decided to give Phil Hughes Honda a try since I am familiar with the Athens area and, I must say, it was well worth my hour plus drive.
I purchased a pre-owned 2018 Honda HR-V from this dealership at the end of July. I am a senior citizens and have purchased several vehicles over the years and must say this is the best experience I have ever had in purchasing a vehicle. It was an excellent experience, with no haggling or pressure to buy. Everyone went above and beyond to make sure I had a pleasant experience and was completely satisfied with my purchase. A great big thank you to my Sales Consultant, Michael McCann and Steve LeCount, Service Department Rep.
FAST QUALITY SERVICE. WILL DEFINATELY BE BACK. WILL SEND... - LADYQUILTER21
FAST QUALITY SERVICE. WILL DEFINATELY BE BACK. WILL SEND EVERYONE I KNOW THERE FOR SERVICE. GREAT VALUE FRIENDLY PEOPLE LOVE THIS DEALERSHIP TOOK GREAT CARE OF ME AND MY CAR
Had my 60 mile warranty work done on my CRV. Very... - suzanne.dlugosz
Had my 60 mile warranty work done on my CRV. Very professional and efficient staff.
Even got a ride to and from home on SSI.
Had a pleasant experience with Heritage Honda. I first... - Amy C.
Had a pleasant experience with Heritage Honda. I first contacted Dave Arnold for a quote on a Honda Passport. He answered a lot of my questions but was not scheduled to work on the day I was coming in. He referred me to Ken Haynes. Ken took very good care of me. He let me test drive the Passport and CR-V to see which one would fit me. I opted for the CR-V. Ken even helped me set up my phone connection to the car display.
FAST BUYING PROCESS! - ms.smalls
I FOUND DELTRIC SAMS ONLINE AT ALBANY HONDA. HE GAVE ME GREAT NUMBERS ON THE CAR I WANTED. I WENT A WEEK LATER TODAY. HAD MY FIANCING ALREADY CHECKED OUT IN AN 1HR AND 30 MINUTES. CAR WASHED AND GASED UP. I WOULD BUY HERE AGAIN. FAMILY FRIENDLY CAR LOT.
MS. SMALLS (WR)
Super Awesome Service - ayjay
I came in to purchase a vehicle today at the suggestion of a trusted acquaintance. I absolutely dread the car buying experience but Rob Kivett, Brad Strauss and whoever else assisted behind the scenes were fabulous. It was a very smooth transaction.
Initial contact & quote was through their internet sales... - atlutdfan
Initial contact & quote was through their internet sales department. Was assigned a floor salesman upon arrival to test drive car, check out other vehicles onsite and eventual sale. No BS sales stuff. Utilized Honda Finance promotional offer so even the financial portion of the transaction was very straight forward and no show stopper issues. Only hang up was I kept getting calls from their internet staff asking me if I still wanted the car and why did I miss my appointment and this was after I had already purchased the vehicle. Better communication is obviously needed between online and floor salesman. Regardless of that when I am in the market for a new car again they will absolutely be on the top of my list.
outstanding. While I had to come back for a third visit... - incredibleday
outstanding. While I had to come back for a third visit about the same problem, David Mannwr in Service refused to let me leave 😡. He went the extra, extra mile to make sure I skipped off into the sunset w an amazing smile. Thank u Ed Voyles.😁💞💞
Miller Moor needs help with follow up calls and text with... - Mini
Miller Moor needs help with follow up calls and text with customers. Wait all day and think now that the vehicle has been sold. Hey Miller go get a job at a place they doesn’t require customer contact!
Salespersons not what I expected at Grainger! I stressed... - Disappointed
Salespersons not what I expected at Grainger! I stressed to the salespeople that I had to have a rack on the vehicle. I started with one and ended with another Salesperson. Neither asked me about the “options”, when picking up the car and as the salesman went over a few items she appeared to be rushed. Compared to other dealers I visited the salesmen don’t seem to know their product.
Don't stand behind their products. Drive an already... - Bexs2301
Don't stand behind their products. Drive an already damaged car causing further damage on a clutch that shouldn't be driven. Then they call someone who makes no decisions about the car despite having my phone number from me, the tow company that towed it and the person they called. Threaten to charge storage fees for my vehicle despite the service manager stating he would reach out to honda for me to see what could be done. Multiple employees telling me that the damage they found wasn't caused by me, but the second I reached out to hinda myself all of a sudden the clutch is burnt out but they never informed me of this damage.
I Need Help! Please Someone Contact me!Hello and Good... - Linda Hawkins
I Need Help! Please Someone Contact me!
Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have my new Honda Fit's body paint looked at for a fix. Jeffrey Bernette took pictures, and I was told that I would be contacted probably by Amber Smith.
I have left a few messages for Amber Smith to see how my claim is coming, no return phone call nor an email from her. I have even emailed Jena and she pointed me in the direction of Amber Smith as the person that can help me. I have received no follow up since I brought my car in on October 19th. I am so disappointed!
I love my Honda Fit LX that I bought brand new Memorial Day weekend this year at this location; unfortunately when I was polishing my car, I found two places on my car that have a paint defect that needs to be fixed. I only have less than 2000 miles on the car!
I originally gave Honda Autonation in Lithia Springs a wonderful review for the purchase of my car. As far as a follow up for a problem with my car, I give them a thumbs down.
How hard is it for someone to contact me? I am so over this! I would like the General Manager's email and phone number please so I can get some help.
Linda Hawkins CPS
CEO and Founder
Haven Manor Inc.
Went there thinking they had cars to show for people in... - Joyce shaw
Went there thinking they had cars to show for people in bankruptcy and all they had was 3 cars to show and one reaped of something awful and the customer service sucks! Wouldn't recommend these liers to anyone!!! Don't go there!!! waste of your time and day!!!
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