Weston was introduced to me as my sales rep, and he did - George
Weston was introduced to me as my sales rep, and he did great in helping me find a car for my wife. After test driving several different Crosstreks, I found one with all the features we were looking for at a reasonable selling price. The sales manager Michael was not very personable, and offered little in the way of good customer service. We were trading in a vehicle that had a KBB estimated value between $4500 and $6000. Michael only offered us $3000 for the trade in, and I noted that I would agree to buy the new Crosstrek if he could agree to give us $4000 for the trade in. He refused to go above the offer of $3000 for our Toyota Camry that was in good mechanical condition, had low miles, and the only body damage was a dent in the rear bumper. After further negotiating, Michael agreed to give us $3300 for the trade in, and knock off $500 from the selling price of the Crosstrek. My wife came after work to trade in our Camry and get the Crosstrek. We left the dealership that night in our new Crosstrek, quite happy with the vehicle purchase. When we got home, I noticed that we had been charged for an additional service plan, and surplus maintenance plan. The next day I drove to the dealership to speak with someone about cancelling these additional protection plans. As I walked into the dealership, I was approached by Michael the sales manager, and he comes up to me telling and tells me that I "pulled one over on them by getting them to pay $3300 for the trade-in." Michael then accused me of lying about the condition of the vehicle, and said that the vehicle was only worth around $1500-$2000. We had just put new brakes on the Camry less than 3 months ago, and the Tuffy mechanic who replaced the brakes did not find anything else wrong with the vehicle. Michael's comments were uncalled for, especially since this exchange happened right in the front of the sales floor where multiple customers and salesmen were present. I completed getting the additional service and maintenance programs removed from the contract, which reduced our financed amount by $2100. The next day I decided to take the Crosstrek back to the dealership, and was ready to tell the dealership we changed our mind, and would like a refund of our deposit based on the inappropriate comments/behavior of Michael the sales manager. Before I went into the dealership to speak with Michael's manager, my wife called me to say that she really loved the Crosstrek and thought it would be hard to find a similar one with the same color and options at another Subaru dealer. I then went inside to see about getting an apology, and maybe an offer to get an additional 2 free oil changes or the equivalent in a refund. I spoke with a different Sales Manager by the name of Denny, he apologized for Michael, and was willing to offer me some logo wear from the gift shop with Subaru merchandise.
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