646 Tennessee Used Car Dealers

Dylan did an awesome job. - allend

Dylan did an awesome job. Explained everything that needed to be explained. Easy to deal with and flexible. Will continue to do business with Mr Pack.

Very friendly. - singleyankeemom

Very friendly. Very kind and very upfront with the financial information. Chris made sure I got my new “red” Tucson.

Excellent customer service with attention to detail in - jimmywinton

Excellent customer service with attention to detail in every aspect of the transaction. Christina's wealth of knowledge and professionalism is second to none.

DJ made buying a car very easy. - jeffsulcer

DJ made buying a car very easy. Great Guy! I will buy from them again.

Austin was great! - kathrynerenaud

Austin was great! Very easy to work with! Took us to the vehicle and explained all the features! Very professional! He got us in and out in no time! No price hassle. We enjoyed working with him! We highly recommend working with Austin and this dealership! They will treat you right!

Professional customer based service and very friendly - Margaret

Professional customer based service and very friendly representatives. Nice clean facilities that are comfortable. Waiting area is great and snacks are refreshing.

Rhonda is the only person I like to deal with when I need - ROYCE.P.ADAMS

Rhonda is the only person I like to deal with when I need to have my service.

I cannot say enough amazing things specifically about - amymgann

I cannot say enough amazing things specifically about this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and multiple times in between lol)- I have been taken advantage of in the past by salespeople- NOT him. He is a true family man and you can actually trust he will treat you as he would his wife or children and have your best interest at heart. He was more than patient enough with me throughout the car buying process (I am not the easiest cookie by this point in life lol) and I got an amazing deal thanks to him. He is extremely hands on and involved even AFTER completing the sale- and I had a false alarm w my car only a week after getting it and couldn't be MORE IMPRESSED with his continued care and customer service (answering and helping me after hours on the wknd!!), and this compliment extends to the service dept in the dealership as well. Donna was my first point of contact for that and she was really on the ball getting things set up to be checked out asap and accommodations made. Nick, the service advisor, could not be more courteous, helpful, and efficient. I feel so good knowing my car will be under his care when needed in the future!! I honestly didn't know what I could expect from a dealership service dept so that was a wonderful surprise. I can happily report that it was an accessory I had placed on my Kia Soul that caused the engine not to start (a safety feature), hate the drama that ensued to figure that out :P, but can say without a shadow of a doubt I made the right decision to make such a large purchase with Kia Alcoa bc I know how I will be treated if any issues DO arise!! Greg has continued to follow up with me since I got my car back. The customer service at this specific location is just outstanding. My car is amazing and so much fun to drive, but that much more great having the security I feel thanks to the dealership I got it from! Most people can't say that with certainty after just the first week of buying their car hehe but I can! Thanks so much again Greg for helping me make the best decision!!!!

outstanding. - SCRAIG6

outstanding. came in on the weekend (his normal day off) to support my busy schedule. Great support and service

Raj and the rest of the crew were great to deal with. - wsteele9

Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly.

Great customer service fast and efficient . - pruitt.T

Great customer service fast and efficient . The technician was very knowledgeable about my car they provide the recommended service for me

This dealership provided 5 star treatment and we could - Janetmedlin

This dealership provided 5 star treatment and we could not be happier with our new car!!!

I have had my car serviced by Village Volkswagen in - Lorra

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL,

Prompt and courtesy service. - billrdotson

Prompt and courtesy service. The receptionist that checked me in was exceptionally helpful and informative.

Friendly people. - lindaccobb

Friendly people. Very kind and helpful. Nice environment. Repeat customer. Definately will make referral to friends and family.

We had a great experience at Serra Chevrolet of Jackson. - mbballhagen

We had a great experience at Serra Chevrolet of Jackson. We would recommend them to anyone in the market for a vehicle.

Our salesperson Hasan was fantastic. - thesharpfamily5

Our salesperson Hasan was fantastic. He explained the features clearly & was very nice & we enjoyed working with him. The finance guy explained everything clearly regarding the warranty packages & financing. He was also great to work with.

Go see Jeremey! - Ashlie.burnett22

Go see Jeremey! He was kind, honest, personable. He did exactly what he said he would and it felt like he was on the customer’s side throughout the process.

I have gotten several Mercedes from Smith Imports. - Miss Benz

I have gotten several Mercedes from Smith Imports. I haven’t been disappointed yet. I never knew buying a car could be so easy. Buying at Smith’s has truly been the best car buying experience I’ve ever experienced. Thx Cherish, you were awesome!

Ethane made the process seamless for us when we recently - krischav2466

Ethane made the process seamless for us when we recently purchased a 2018 Toyota Tacoma 4WD truck. He explained everything in detail and his follow up after the purchase was appreciated too. The John Roberts sales team was great and we will definitely be a returning customer. Thank you, Ethane and John Roberts Nissan!

Reiselman was very helpful, the deal was fine with me and - Kahuna.beard

Reiselman was very helpful, the deal was fine with me and I don’t say that often.

These people know what they are doing it was a very - kelley

These people know what they are doing it was a very smooth process to make! I recommend them 100%

Patrick was fast and quick with getting us the truck we - afeatherston81

Patrick was fast and quick with getting us the truck we needed. After the warranty was used we're super happy with our choice.

We worked with Caleb and Rodney at Honda of Cleveland - johnhatm

We worked with Caleb and Rodney at Honda of Cleveland while trying to structure a fairly complex deal involving two trades and tight financing constraints. Caleb was excellent throughout the process. He was patient, knowledgeable, and did a great job walking us through multiple vehicle options without pressure. He listened to what we were trying to accomplish and was genuinely helpful in exploring different paths. Our experience with Rodney, unfortunately, was more mixed. While he was willing to run numbers, his initial approach felt dismissive and, at times, slightly disrespectful. The negotiation felt rigid early on, and we didn’t feel that much effort was made to creatively structure a deal that could realistically work within our constraints. Although ownership involvement from Brad Cobb was appreciated and showed a willingness to engage, the overall desk experience ultimately fell short for us. We recognize that dealerships have limitations and that not every deal can be made, but tone, transparency, and effort matter—especially in more complicated situations. We ended up purchasing elsewhere, largely due to the way the process unfolded at the desk level. Overall, strong sales support from Caleb, but the management experience prevented this from coming together for us.

I wish they would Give an appointment time for routine - jerialwoodall

I wish they would Give an appointment time for routine maintance, like oil chances, that they know how long it takes. The appointment time for check in is useless. That's the only reason o didn't give them 5 stars. Explanations, communications and professionalism is good.

Angela and the Gallatin team went above and beyond to - stefandesfosses12

Angela and the Gallatin team went above and beyond to accommodate my schedule and get me back on the road. They worked like a Pitt crew. Thank you!

I previously posted a negative review of Nelson Mazda in - Rooter105

I previously posted a negative review of Nelson Mazda in Murfreesboro, TN. In response, the General Manager, Randy Dismang reached out and asked me to contact him. At first, I did not want to, but my daughter was very interested in one of the cars they had listed. As a father, I will do anything for my children in an effort to keep them happy and safe. Mr. Dismang persuaded me and my daughter to come in and talk to him, stating that what I experienced is not typical relations at Nelson Mazda. Long story short (and that is not meant in disrespect) Mr. Dismang did everything within his power to rectify the situation. He went far above and beyond to mend the relationship, helped us find an even better and safer car for my daughter and made sure that every possible detail was covered beyond any and all expectations. In the long run, he secured a return customer for service and future purchase. I would never have predicted that I would be leaving a positive review when this began, but after meeting Mr. Dismang and subsequent random employees, I feel that Nelson Mazda customer service is far beyond my initial experience and now would recommend this dealership to anyone looking for a new or pre-owned car. Thank you, Randy for all that yoyu did for us. It will not be forgotten and will have a lasting impact. Thank you, -Rich

Hello, I’m Lee it’s my first time at Toyota of Cool - Leemyers873524

Hello, I’m Lee it’s my first time at Toyota of Cool Springs and going thru the Costco auto program. I purchased a brand new 2026 4Runner TRD pro sport premium heritage blue and have to say “What an amazing experience!!!” Jimmie Gile was my sales rep and he will assist, guide and help you thru the smooth process. He’s a great guy. I just want to take the time to say “thank you” to Toyota of Cool Springs, Jimmie, and Jason in finance. 👍 I will definitely be recommending to my friends and family.

Ahin has helped me get into 3 vehicles and goes above and - andrea_fischer

Ahin has helped me get into 3 vehicles and goes above and beyond to get you into the vehicle. He is also very honest and will tell you up front that it would be better to wait and pay more on the vehicle you have so your not upside down in the new one. He has helped me get the best people and price to get my windows tinted. When I want to trade in my vehicle Ahin is the only one I want to help me because I trust him and I know he will never steer me wrong.

Excellent service, wait time was minimum, very - valbrylove10

Excellent service, wait time was minimum, very professional, very informative with information regarding ny vehicle. Will recommend Thank you!