653 Tennessee Used Car Dealers

Wonderful service. - Jamie72

Wonderful service. The technician and service representative were amazing. Kept me up to date on everything during the entire process. Will definitely use Lenoir City Ford in the future.

UPDATE to previous review: Randy, the GM, is the man - Todd Hausberger

UPDATE to previous review: Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn’t recommend this dealership and especially Randy any higher than 5 out of 5, I’d say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don’t work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn’t fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end.

Buying the truck of our dreams was a breeze. - jennifer.uacl

Buying the truck of our dreams was a breeze. Tom was great during the whole process. Thanks Two Rivers Ford.

Had a great experience with Evan and staff at Grayson. - lgivens1981

Had a great experience with Evan and staff at Grayson. I love my new Forester! Highly recommend.

Great experience at Music City Autoplex—friendly staff, - Erica Blackshear

Great experience at Music City Autoplex—friendly staff, smooth process, fair pricing, and excellent customer service. Highly recommend. 👍🚗

We had an idea of what we wanted when we arrived and the - Dakota

We had an idea of what we wanted when we arrived and the salesman was straightforward with us, as requested, and we left with the deal we were requesting.

I cannot say enough amazing things specifically about - amymgann

I cannot say enough amazing things specifically about this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and multiple times in between lol)- I have been taken advantage of in the past by salespeople- NOT him. He is a true family man and you can actually trust he will treat you as he would his wife or children and have your best interest at heart. He was more than patient enough with me throughout the car buying process (I am not the easiest cookie by this point in life lol) and I got an amazing deal thanks to him. He is extremely hands on and involved even AFTER completing the sale- and I had a false alarm w my car only a week after getting it and couldn't be MORE IMPRESSED with his continued care and customer service (answering and helping me after hours on the wknd!!), and this compliment extends to the service dept in the dealership as well. Donna was my first point of contact for that and she was really on the ball getting things set up to be checked out asap and accommodations made. Nick, the service advisor, could not be more courteous, helpful, and efficient. I feel so good knowing my car will be under his care when needed in the future!! I honestly didn't know what I could expect from a dealership service dept so that was a wonderful surprise. I can happily report that it was an accessory I had placed on my Kia Soul that caused the engine not to start (a safety feature), hate the drama that ensued to figure that out :P, but can say without a shadow of a doubt I made the right decision to make such a large purchase with Kia Alcoa bc I know how I will be treated if any issues DO arise!! Greg has continued to follow up with me since I got my car back. The customer service at this specific location is just outstanding. My car is amazing and so much fun to drive, but that much more great having the security I feel thanks to the dealership I got it from! Most people can't say that with certainty after just the first week of buying their car hehe but I can! Thanks so much again Greg for helping me make the best decision!!!!

Braden was the best and I would recommend others to come - DARLICIA1618

Braden was the best and I would recommend others to come buy a car from him!

Wonderful and would recommend this dealership to anyone - CHARLIEWD09

Wonderful and would recommend this dealership to anyone Will definitely buy new next vehicle at Mt. View Ford

Raj and the rest of the crew were great to deal with. - wsteele9

Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly.

I had such a good experience with this dealer. - Byang5150

I had such a good experience with this dealer. They worked more like a team than other dealerships that feel pushy. They were all very caring and attentive. Andy Fong was my salesman and Rick the sales manager worked together to get me in the car I wanted. They didn't push me to buy anything other than what I walked in the door for. I drove off that lot in the car I wanted.

Dealer was straight forward, provided a fair price, - danielle_lynch

Dealer was straight forward, provided a fair price, didn’t pressure me, allowed me to drive the car, and was helpful.

I had a pleasant and easy car-buying experience with Jeff - Jim

I had a pleasant and easy car-buying experience with Jeff Dawson. He spent more time showing me the details of using my new car than I have ever had.

This location is very welcoming and inviting. - MegP

This location is very welcoming and inviting. I appreciate the cleanliness, attention to detail put into the waiting areas and amenities, along with very kind and helpful employees.

I have had my car serviced by Village Volkswagen in - Lorra

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL,

Helped me diagnose my options for getting the repair - rcalley

Helped me diagnose my options for getting the repair done. Answered all my questions and gave me good options. Professional and courteous.

Everyone was very nice and real easy to talk to and deal - susiemcclain1963

Everyone was very nice and real easy to talk to and deal with i would recommend them to anyone

Excellent customer service with attention to detail in - jimmywinton

Excellent customer service with attention to detail in every aspect of the transaction. Christina's wealth of knowledge and professionalism is second to none.

Our excellent repair included a new purge valve, new - jneisler

Our excellent repair included a new purge valve, new Coil, and new Torque Converter. Our LaCrosse drives great and was returned with a complimentary Detail Service. Stan, Kelton, Joseph and technicians provided excellent service!

Couldn’t recommend this place more! - cuervoz

Couldn’t recommend this place more! The GM Jared and the sales manger Steve have absolutely went above and beyond to help me with an out of state purchase. Extremely prompt with Everything from responding to questions, Transport cost and even help ordering a new vehicle, which I was originally going to buy somewhere else.

Go see Jeremey! - Ashlie.burnett22

Go see Jeremey! He was kind, honest, personable. He did exactly what he said he would and it felt like he was on the customer’s side throughout the process.

We had a fantastic experience. - Mm48burr

We had a fantastic experience. Easy and time efficient. Great sales and finance experience. Highly recommend Smith Imports.

Reiselman was very helpful, the deal was fine with me and - Kahuna.beard

Reiselman was very helpful, the deal was fine with me and I don’t say that often.

These people know what they are doing it was a very - kelley

These people know what they are doing it was a very smooth process to make! I recommend them 100%

Patrick was fast and quick with getting us the truck we - afeatherston81

Patrick was fast and quick with getting us the truck we needed. After the warranty was used we're super happy with our choice.

Ahin has helped me get into 3 vehicles and goes above and - andrea_fischer

Ahin has helped me get into 3 vehicles and goes above and beyond to get you into the vehicle. He is also very honest and will tell you up front that it would be better to wait and pay more on the vehicle you have so your not upside down in the new one. He has helped me get the best people and price to get my windows tinted. When I want to trade in my vehicle Ahin is the only one I want to help me because I trust him and I know he will never steer me wrong.

A+ Service, glad to have worked with this team. - fantasysportz

A+ Service, glad to have worked with this team. Glad I trusted Tim Short Mitsubishi

I’m hate buying cars! - Jsloanx3

I’m hate buying cars! But Rich and team made me feel so good! Thank you for everything! I’ll be back!

My first time at this dealership. - PHILLIPSSANDRA5799

My first time at this dealership. Dakota was fantastic and the service was great. I will use them again.

They were very accommodating and made the transaction - rnealsr

They were very accommodating and made the transaction smooth. Everyone was friendly and knowledgeable, offered us drinks.