This is the worst dealership I have ever dealt with.... - lestep70
This is the worst dealership I have ever dealt with. Horrible. And the worst part is, I actually went there on purpose when I needed to buy my teenage daughter a car. I did this because I remembered Chris Polson as a customer from years ago when I worked for a bank and was very scared of used car dealers but remembered him to be very honest and trustworthy. We purchased a 2008 Jeep Patriot from his dealership. Less than 24 hours after bringing it home, it rained. Water came pouring out of the dome light/sunroof into the car. Mostly right on to the radio, which is electrical and that worried me greatly with my 17 year old daughter driving it. I took it back immediately. They were very nice about it at first and agreed to fix it. Well, an entire year later, 5 different attempts to send it out to "sunroof specialists" and other people claiming to fix the problem in many different ways, having to have the car towed to them because it would not start because the water constantly pouring on to the dash was causing electrical problems, and MANY MANY MANY unanswered phone calls, we finally just gave up. Like I said, they did make attempts to fix this. I am not going to deny that. My problem is with their integrity. I asked them numerous times after about 3 attempts to fix this, at what point do we discuss getting refunded for this car? I kept getting told, we will discuss that when we get to that point. We are promising to fix this. Well, it never got fixed. We purchased this car in December of 2019 and my daughter just got in it this morning and it poured water out of the dome light. We have to TRY to plan ahead and make sure she always puts it in the garage when we know it is going to rain. The radio stopped working a long time ago. And it has caused so many electrical problems that the car has literally just started running all by itself out of the blue sitting in my driveway, or the radio has randomly turned on while no one is in it in the middle of the night. Bottom line....they should have taken this car back after trying to fix it and being unsuccessful. I brought it back with this problem less than 24 hours after driving it off the lot, not 3 months. If they did not refund me, they should have at least offered credit towards another vehicle on their lot. This was literally robbery in my opinion. They knew good and well that they were not fixing the problem in all their attempts and that if they let it go long enough, we would eventually give up and so much time would have passed that we would have no recourse. Very disappointed especially because I put so much trust in Chris Polson himself. I would never recommend this place to anyone.
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