I am imploring any Veterans, Women, honestly any and all - Lkneal4
I am imploring any Veterans, Women, honestly any and all customers, DO NOT shop for a used vehicle from Rogers Auto Group Chicago. This company does not value customer service and they are not a company that honerably stands behind their Certified vehicles and will sell you an illegitimate auto warranty. They failed to disclose all history of the vehicle and did not include the original sell date on my used vehicle and they falsely mislead me to purchase an overpriced extended warranty that expired well under the 60 month/100k miles I was told I was purchasing by my sales representative and the finance manager.
I requested authorization on 8/9/2022 on my Auto Guard warranty contract purchased from Rogers on 02/25/2019 for my GMC Certified vehicle. I was told my coverage had expired inJanuary 2021. The analysis of the repair cost exceeded $1700. I presented my warranty to service and the finance manager. I explained i purchased this GMC Certified vehicle and was told by my car salesman and the finance manager that i was buying coverage for 5 years (60 months) or 100,000 Miles under the Ultimate plan. It was never indicated to me that coverage would be for less than 2 years anywhere on the service contract. My signed contract (see attached) does not indicate the warranty would end on 01/19/2019, nor did it have the Original In-service date of 01/19/2016 (as required) to indicate the warranty would end on a date less than purchased. In fact, I was never told the original in-service date of the vehicle at all, neither verbally nor in writing on my contract. This non-disclosure is pure deception.
I was told I was purchasing an extended warranty that would cover my Certified vehicle from the date of my purchase on 2/25/2019. GMC CPO automatically provided my vehicle with a 12 months/12000 mile warranty that would cover the car until 2/25/20. My vehicle had only 14480 miles on it at time of purchase. I would not have purchased or agreed to a warranty that would only cover my vehicle from 2/25/20 to only 01/19/21. This is less than 2 years from purchase and less than a year from the CPO warranty coverage end. I would have never purchased essentially a 10 month warranty for $2200 that increased my monthly payments. I was vamboozled.
I am a military disabled veteran that continues to work with current National Guard soldiers, their families and veterans in the Chicagoland area and state of IL. As a single mother, grandmother, woman I depend on a reliable vehicle to perform my jobs. I help and meet with hundreds of military and families a year; driving miles to help them with community resources as part of my job. I would never have been driving a vehicle without some warranty protection since January 2021. I rely on my car. I only discovered, I had no coverage when I brought my vehicle in for a power steering repair on 8/9/22 and was told the warranty expired on 1/19/2021. That is only 23 months of warranty coverage, and less than 10 months from the CPO warranty coverage that ended on 2/25/20.
Currently, I only have 66,000 miles on my vehicle. No where on my copy of my originally signed contract did it indicate that I was getting less than what I paid for with this warranty. My contract states 60 months/100,000 miles. My contract does not indicate the original-in-service date nor that the warranty would end less than the written 60Months/100000 miles. I have attached a copy of the contract. Not only did i have to go back and forth with Rogers finance manager over this discrepancy, i was without a vehicle in limbo for over a week, before they finally told me NO. contract shown to me in your finance department on 8/9 does not match my originally signed warranty contract. More deception. All I got was, "Sorry" and an offer to take only a $400 hundred dollars off the repair estimate. Rogers would not even match the Firestone lower Repair cost that was quoted to me.
Despite all of this, i was frustrated and i had been without my vehicle for over 10 days already. I authorized Rogers service to proceed with repairs, because i could no longer rent and borrow a friends vehicle. The service department then failed to keep me updated on the vehicle status with parts which meant more delay. Finally, i had enough. I retrieved my vehicle from Rogers even though i had to pay for the diagnostic, took it to another repair shop and it was fixed in 3 days at a cheaper price.
Again beware, Rogers Auto Group does not stand behind their warranty contracts. The sales department and finance department at Rogers auto mislead and deceptively sold me the warranty without proper disclosure and failed to make it right. I purchased in good faith and I would have not purchased a warranty that would only provide me coverage for less than 2 years. I purchased the contract for the life of my car loan. I keep my cars and this is my third GMC made vehicle. I have been a faithful customer to Rogers Buick/GMC and serviced my cars with your company regularly. In fact, I’m still paying on this less than 2 year warranty since It was added into my financing which actually increased my payment. I also traded my Buick Enclave in with this purchase. Saying I'm dissatisfied with this betrayal of customer trust from Rogers auto is an understatment. I am imploring any customers not to shop for a used vehicle from Rogers GMC Auto and definitely do not purchase or trust their extended warranties. They have lost this customer.
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