Second lease from Sullivan - best experience! - A DeRango
We leased our second vehicle from Sullivan a week ago and could not be happier with the overall experience we received from Shelley Barr. Upon contacting Shelley, I did not know what type of vehicle I wanted. Not sure if I should lease or purchase a used car. Upon entering the dealership, Shelley had narrowed down choice that fit my budget with a lease of a brand new 2018 Buick Encore. Her expertise in the vehicles features and safety rating more than met my family’s expectations and I must say it’s a pleasure doing business with this dealership. Everyone works as a team to get you a great deal in an expeditious timeframe Carrie Fuller made the financial portion of the lease very pleasurable. We were in and out of her office in a very short time with a great experience and knowledge of only the facts we needed to know. Daniel Szwec worked tirelessly to get us the deal we wanted and the entire team stayed late for us not showing any signs of wanting to go home but only to get us familiar with our new leased vehicle. Their patience level is something that I have not seen at any other dealership making you feel like family from the moment you walk in till the time you drive away with your new leased vehicle. I’ve been back several times to have my original leased vehicle washed and have experienced the same courtesy and friendliness from the dealership throughout. Unlike other dealerships that act one way prior to purchase and then are finished with you. We will be back and I found a home at Sullivan!
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Used Jeep Wrangler - Matt
Had a very good experience. Both BJ and Vince were very friendly and professional. They got us into the vehicle we were looking for quickly.
Purchase of new truck - Mark Frels
The entire Barker team did a great job from start to finish. Very professional and courteous and great customer service. An outstanding job. They were amazing. I would like to commend Dick Meads and Jon Reed for doing a great job...the best.
satisfied - carl
great sales and service dept would recommend to others which i have sent two other people for prices, the best service is when work has to be done on a vehicle they supply you with a loaner
The Best Buying Experience!! Thank you - lisa Sweeney
I would highly recommend this Dealership to anyone! What a great experience- Professional, Honest down to earth, No pressure experience. We were truly Blessed. Thank you Lord!
Miguel our Sales Specialist, Dave the GM and Frank in Finance were all great.
We drove an hour and it was well worth it! We had started looking for a new Truck for my husband in the Orland Park. However with Old School - beat you down sales mentality we looked elsewhere. and was directed to this dealer through Costco.
Amazing customer service! Thank you so much Dave, Miguel and Frank.
Lisa & Scott Sweeney
Finally a good experience! - LA Smith
We have had a horrible time with several different dealers. It was a relief to come here and get great service. Brandi was patient with me as I had many questions due other experiences. Carla was great and gave me personalized attention. The other staff were very kind and accommodating. Love my Encore. Thank you
New & Used Sales
Sales and Leasing Consultant
Amazing - Nikegolf
Great customer service. Made me and my family feel welcome and relax with the car buying experience. Would go back again and again in the future.
Another Great Shopping Experience - The Jacksons
Once again Mr. Allen Washington exceeded my expectations in helping me select and purchase my Chevy Cruze Limited. He understood and complied with my requirements by showing me a selection that was appropriate, and proving knowledgeable concerning the cars I considered. Once I made my choice, he made sure that finance options were clear. He saw that my deal was expedited in a timely manner. He offered snacks and water to keep me comfortable through the process. Mr. Washington and Rogers Auto will be my recommendation to others. Thank you!
Automotive Sales Consultant
Best car buying experience ever. - jeannegrossheim
We contacted Danny via email, and he took care of everything. He answered all my questions, responded timely to everything, scheduled us an appointment, and we drove home with a new car, with by far the best deal in the bi state area, and the best service.
Wasn’t normal - Ronsez2
Was far from normal experience and first purchase from Gary Lang. This was the 18th car I have purchased in my life. Though I wasn’t buying for myself I was co signing for my daughter. Every car and truck I have purchased from GM dealers was financed through Ally. All were paid early some within 6 months. Payments over 1000 a month from corvettes to Suburbans and Tahoe’s even dump trucks. The only financing that was complicated was for commercial vehicles but even that worked simple just local banks. The hardest part in past was negotiating price. It’s all a game. With Gary Lang there was no problem it basically was cut and dry. As due to over production 20% off was deal. First I was told deal is done then I’m told need check stub for bank. Never confirm a deal then come back and say you need something. Now deal was over. Jesse the salesman was a very polite young man but it was obvious he was not in control and Gary Lang needs to give a bit more control and have confidence in their salesman as the salesman is the key to any business as he is the one who keeps the customer retention over years. Nobody wants to work with someone that hasn’t dealt with them personally. The sales manager needs to maybe just say hello and not get involved. Jesse is the contact leave him to do his job. After stating all financing I had done in past was with ally I expected a few pulls on my credit reports. Always have had dealer ally and no more than 4 banks so that’s 6 credit pulls A good business manager knows immediately who he can get financing through he doesn’t need to pull but a few reports. After all the dealer whether or not people know get a percentage of the financing. This is how they make money. To my amazement when I got home I found out Gary Lang’s business manager just randomly thru out applications to banks and I had 17 credit pulls on my trans union report. This is totally unheard of and never in my life or 18 vehicle purchases have I ever had this done. Never. Most 5 or 6 not 17. This tells me one thing either business manager is new or inexperienced. This was totally unacceptable. Anyways after pay stubs were asked for and I was told they ran wrong credit report for someone else instead of mine which to be honest how is that possible the application had my name on. I was done ready to walk out when business manager said wait he would contact finance company that he said previously was unavailable. Amazing in 5 minutes a pending was approval and while watching business manager entire time what was even more amazing is he never picked up a phone. Seemed like all a game to finance thru a bank probably to get a higher percentage of the interest for the dealer. Like I said 18 cars I have bought and I have had in laws that owned gm dealerships and I know the game. I know how car sales work from the time dealer leases from manufacturer to the time I buy and what all is involved. Dealer has to sell and make profit I understand. The entire financing experience at Gary Lang was totally unacceptable and made it a bad experience. Buying a new car is supposed to be a good experience that’s why you come back. I have bought multiple cars from one dealer because I did not have this issue and because they had volume and choice. Now after all the aggravation with deal being told it’s done to I need this to getting in an argument with finance manager to then getting financed finding 17 pulls on my trans union later a deal was done. Mind you I had just had 1/3 of my kidney removed due to cancer and now besides being angry I was starting to not feel good. If this car was for me and not my daughter I would have left with no deal and gone to dealers I had purchased my other cars from. But it was for my daughter. I think Jesse the salesman who was polite concerned I didn’t feel well who bought me drinks and was just a really pleasant young man saved deal.
The positives for Gary Lang
Jesse the Sakesman
The Finance Manager and I will explain.
The finance manager
Now besides being angry with the entire finance of the car here is why I also have finance as a positive because never in my life have I had or seen someone else sign a contract leave with car pay 10% interest and a week later salesman Jesse comes out to house with new contract only this contract the interest is cut in half. Most dealers would have kept extra 5% of interest. I’ve never seen this or heard of this happening. It now made the experience worth and made me forget what happened and for first time in all my car dealing made me see Gary Lang as the first and only dealer in 20 plus years that I have been buying cars is just out to sell cars legitimately and help the customer. I’m still mad about 17 credit pulls. But coming back a week later cutting interest in half in my book is UNHEARD OF. OH and I’m upset as when I bought my suburbans tahoes and corvette from dealers I was given a Chevy hat jacket free oil changed and free car washes any time. Gary Lang didn’t give even a hat.
Because of what they did Gary Lang will always be first dealer I go to. What started as a bad experience and one I’ve never in past have had it’s always been deal done we are washing car finance calls me in offer me things and explain extras I can purchase and then I sign Ally contract and drive home. This definitely was different than my norm.
Our New Chevrolet Equinox - Mike & Phyllis Picolotti
We just purchased a Chevrolet Equinox from Kunes Country Auto Group in Mt.Carroll . We are very pleased with the way they handled our business. They explained and showed us everything very well We definitely will purchase from them in the future. Thanks Kunes
Best place ever to purchase a vehicle! - Kathy
Best place ever to purchase a vehicle!
Friendly service, all questions answered . I am pleased and will return if I ever need another!
I would recommend all my family and friends to check them out.
Awesome Experience - Richard DePuy
Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehicle overnight. Our experience with Dave and this dealership truly enhanced our buying experience.
New Car Sales Manager
Sales - Xymac03x
Bought many vehicles from Arnie Bauer and always a great experience. They are fair, no hassle, and always knowledgeable. Connor was super knowledgeable on all the options of my new vehicle. He made by experience there pleasant. Trina in finance was able to get me a great deal on the vehicle I wanted. I would definitely recommend this place to anyone looking for a new vehicle.
Sales & Leasing Consultant
General Sales Manager
Great product at a great price - Lucy
Dean helped me from picking out the vehicle i wanted to getting me a good trade in for my vehicle. Awesome experience at Schmitt-Brubaker.
Sales and Leasing Professional
Review - Yellow1312310!
Very helpful, professional, and friendly! Highly recommend to anyone looking to buy a new or used car!! Joe was great to work with! 10/10
Bob and Kellys review - BobandKelly
Roger was very courteous and respectful. He was very patient with us during the decision making process the dealership had a very good feeling to it
Amazing experience - Chicago
Nubia from the riverside location went above and beyond to find right the vehicle for me. I was impressed how the dealership made GMC vehicle purchased simple and easy. I would recommend this dealer for a friend.
Sean in particular, but everyone was great - Nick Caputo
Everyone in this entire place was helpful to work with, and despite me having a ton of questions to float around the whole time, Sean in particular was helpful with everything. You honestly can only go right with these guys.
Product and Technology Specialist
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
lExcellent in both service and customer service. - Mary Beth Brubaker
We purchased a 2017 Chevy Traverse at the end of 2017. Dana was so helpful in finding the color and features we were looking for in a new SUV. She is very friendly, helpful and knowledgeable about the products sold at Anthem. She helped me set up several of the features so when I drove out of the dealership I was all set and very satisfied. Thank you so much! Love my new ride!
Howard Lindstrom 2017 GMC Sierra Truck Purchase. - howardlindstrom
Sam Ferrille always makes my visit very injoyable. He has great knowledge
Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years.
Outstanding, Above & Beyond in customer service! - Teacher123
I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism!
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Best Buying Experience Ever! - Paula Green
Salesman Dakota Suttles was amazing! The Green Warranty made by decision for me, Ive purchased alot of vehicles and by far this experience was the best!
Awesome, best service ever !! - Kenny E Robinson
Jim Hohulin our salesman is the best, he goes beyond the call to make sure everything is okay. His determination is to make sure you get the car you want at the best price. Not pushy at all, red carpet treatment all the time. I've brought 3 cars from Jim, each time I have been very satisfied.
Great Experience - A. Kaye
Lombardi Chevy is a local dealership and when I was looking for a used car, I knew right where to go. I had a number in mind and knew what I could afford monthly and I ended up purchasing a 2007 Buick lacrosse and my payment ended up being lower than I had anticipated. By the time I got to the dealership all my paperwork was done and ready to go and all I had to do was sign and drive. It was simple, easy and hassle-free thanks to my salesman Jim. I have since come back for service on my vehicle and am very pleased with Ed the service manager who actually puts forth the effort to address every question or concern. I will only come to Lombardi Chevy. I support small business' and my community.
Great service - James Kuhlman
I would recommend piehl motors for your next vehicle just from the service alone. Able to close a deal late in the day because of my schedule. Above and beyond.
The overall experience as usual.. Was Great! - HappyGrandma
My husband and I have bought our cars at Reichert in Woodstock for about 15 years.
The team at Reichert got us into a great vehicle.
We appreciate all of the help and patience !
Awesome - bbqsauce
No xxxxxxxx - James came through as promised! Great deal on truck, in out of the dealership within hour 1/2. Would recommend Weir for your next deal.
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