Not very good this time - llfd109

We had an issue with a tire that the dealer installed. Called on a Monday to make an appointment and was explaining our situation/issue. Was asked if I was sure it was low. My response was "yes, you could see that it was low and our check tire pressure light was on." I was then informed that you can't trust the sensors. I asked if it is a bad tire by some chance if it is covered? Tires less than a year old. He said he can't say if it is without looking at it, but it would probably be prorated. He said if it is a nail or something that we would have to pay, which I understand. Was pretty much talked to like I didn't know what I was doing, or as if I didn't know much about tires/vehicles. We decided that the appointment would be a week from Monday at 10. Got an email that evening saying we missed our appointment. Called Tuesday to find out what was going on. Talked to a different person and explained the appointment with him and he said, "he put you down for the wrong day, I fixed it." Monday comes around and my wife gets there early. They get the vehicle in and at 11, she still hasn't heard anything. She said that her name never showed up on the screen. She was there for an hour and was never told anything. I call up there and attempted to speak with the service manager. There were 2 attempts made with negative results. Was told he was with a customer (which is understandable). Spoke with Karen, the receptionist. She asked if there was anything she could help me with. I went through everything with her and told her that I don't want to speak with the advisors and that she has been waiting an hour, not even knowing if they started. She was VERY NICE, HELPFUL AND APOLOGETIC. She said that she would personally try and figure out what was going on. She was the most helpful. It ended up being a nail in the tire. Overall, it was a terrible experience. We come here for all our service needs, but have been having bad experiences lately. I don't know if they are getting new people and they don't care or if they are trying to run customers away.

Great Service & Great Salesman - Milly

Our salesman was awesome, never felt pressured or rushed. He took the time to listen and understand what we wanted. I would highly recommend him.

It was the best experience that I ever had with a car lot. - Donnyellt

They work with you on payments and they are very kind. I got the car I wanted and we stayed late till 8pm they have patience for there customers.

Buying new vehicle. - lkubatzke

We have been purchasing new trucks about every 2 years from Bocker Auto Group. That really says it all; The way we are treated and their excellent service is what keeps us as returning customers. John Wollny was our sales representative; and he did an excellent job of finding the perfect truck that had all the features we were looking for. Also; they sell an enormous amount of vehicles, but, the owner (Delbert) walked over to us to shake our hands to let us know that they appreciated our business. In 20 years, we have had to visit, Oil change, collision, and service dept. The people in all these departments are all hard working employees that care, and this is what keeps us coming back. No reason to go anywhere else Than Bocker Auto Group,

New Mindset - pjobrn

Buying my new Buick Encore at Gjovik last week has completely changed my mind about car dealers. Before visiting Gjovik, I would rather go to the dentist than step foot in a car dealership. In the past I have been bullied and belittled by salesmen who didn't want to talk to a woman. Justin was kind and respectful. I warned him up front that I didn't want to be bullied and he was far from a bully. I appreciate all he did to get me the best deal on the car I wanted. Josh was very knowledgable about the car and was very helpful answering our questions. Steve made the purchase of the care painless and made sure my husband got to work on time. We walked out of Gjovik with smiles on our faces instead of regretting the experience. I strongly recommend a trip to Gjovik. Thanks to these guys, I have a new mindset about car salesmen.

Amazing Experience - EllenS

I stopped in to test drive the Encore with no intention to purchase that day. Deanna was exceptional and the deal was excellent which resulted in me driving out with a new car! What a refreshingly delightful car purchasing experience!

We love Dave - Keechv

My mom and I where driving from Tampa to Colorado Springs when her A/C went out. We have two dogs and tried to deal with the heat but it was unbearable. We made it as far as Chattanooga where we brought the car to a pep boys. They informed us that the hose to the compressor was leaking Freon. They unfortunately couldn’t get a new hose until the following day but they could do a charge and go to get us as far as they could. We called a head to Laura Buick where we talked to Dave and explained our situation. He said he would have the part for us the next day. We drove to O’fallon and spent the night with full air thanks to the guys in Chattanooga. The next day Dave called us at 9:30 am and said he had the part and to head on in. Not only did he get us all fixed up, he gave our dogs water, gave us water, gave us snacks, found us shade to sit in, and stayed on top of my moms insurence until they paid all but the $100 deductible. Don’t ever let Dave go. In fact, someone needs to give this man a raise. What an amazing employee!!! Thank you to Dave and his team for going above and beyond for two ladies on a long road trip.

Fair price, and help with car after the purchase. - tylerkeithjohnson

I got a fair price on the car. It was a pleasant first car buying experience. Scott Bice was very helpful, and has remained helpful after my purchase with setting up my Bluetooth feature and understanding the features of my new vehicle. Very pleased.

Ray and Bob are great! - Meta Jo Floyd

Thank you! These guys are very professional! I love being able to schedule my service on line. I like the fact that I receive notice via email that my service is completed and can pay my bill from that same email!

My New SRX!!!! - wood001

Today I came to Rizza not sure what would happen. I ran into Jerry Davis he walked me through the process and made everything pleasant. Nick and Jerry were great!!! Thanks Guys!!!

A great place to buy a car! - dn6213

Jesse Dishner was my salesperson. This was an internet purchase and it went very well. Not having seen the vehicle my primary concern was to see underneath the vehicle to check for rust or frame damage. Jesse got it up on a rack so that I could examine the underside of the vehicle prior to signing on the bottom line. He and the entire staff were very professional from picking me up at the airport to seeing me on my way. I was totally satisfied with the purchase experience.

Great. experience! - SarahL

I wish buying a car didn't take so long but, I couldn't have spent it in better company. Roger was so helpful and knowledgeable! I'm sure I tried his patience more than once. Roger couldn't have been nicer.! Great salesman, great car! Thank you!

Car Shopping - Kaci Raelyn

I decided to checkout Gary Lang bc of its very large inventory and figured I would be able to find the pre owned vehicle I needed at a reasonable price. I was very surprised at how well all the vehicles I looked at were in such great condition. I’ve been to other dealers where it looked like they just threw a vehicle on the lot after being traded in without even detailing them. Every vehicle I looked at seemed to had new tires and shined almost like a new car. Needless to say I wasn’t let down and had a great salesman that wasn’t pushy and was very patient with me looking at several vehicles. Thanks Kevin Curtis at Gary Lang

New Traverse - Ronda’sTraverse

We have purchased vehicles before and service is excellent. Friendly atmosphere, no pushy sales pitch. Clean dealership. Paperwork was explained in detail. Pete explained all options on vehicle.

Great car purchased for my son! - Amy

Had a great experience finding this car for my son Eric. Brandon was able to get the car from another Kunes location and brought to our local Kunes in Mt. Carroll the same day. My salesman Peter was professioanal and courteous. Nice experience!!

Maricruz was the best!!!! - ZoshiGaza

This was my first time purchasing a car and i was so lucky & happy to be able to get Maricruz Roman to help me out!!! My Jeep patriot is amazing and i didnt feel any pressure with her at all! If you plan to buy a new or used car, go to her!

Efficient and caring - gmichelle661

Brian is always very professiona. I was the last one of the night and my car came by tow truck. He made sure I was constantly updated as to the status of my car

awesome listening skills - Michelle Chavers

Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.

Good car buying experience due to Dana! - J Moore

Dana was very helpful and friendly. She helped make buying our car a good feeling instead of a headache. She set everything up for us in the car before we left the lot. Would recommend to all my friends and family!

Howard Lindstrom 2017 GMC Sierra Truck Purchase. - howardlindstrom

Sam Ferrille always makes my visit very injoyable. He has great knowledge Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years.

used vehicle review - SES45CARS

We purchased a 2004 Chevrolet Corvette thru Doug Edwards at Coad Chevrolet in Cape Girardeau. When we arrived to inspect the vehicle it was thoroughly detailed, serviced and sitting out front of the dealership. Doug was there to meet us also. The buying experience was one of the best we have ever had! They answered all of our questions. The negations were quick and the sale price was very fair. The car was probably even better than described. I can not say enough about the overall experience. My wife are grateful to all the folks at Coad and would absolutely recommend them for all your automotive needs. We ourselves would also do business there again in the future.. Sincerely, Kevin and Moni Shaffer

Outstanding, Above & Beyond in customer service! - Teacher123

I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism! Sincerely, Christine Porcayo

Top notch service. - Carol O'Dell

Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent. Thank all of you who did their part to make my experience an awesome one. C.O.

Best Buying Experience Ever! - Paula Green

Salesman Dakota Suttles was amazing! The Green Warranty made by decision for me, Ive purchased alot of vehicles and by far this experience was the best!

Purchasing of my first car! - Paulamae85

I highly recommend Hosick motors if you're going to buy a new or used car. My experience was excellent! I bought my first car there last November and I am still highly satisfied! Bryan went above and beyond to make sure I walked out with my first car that day! I'm forever grateful!!

classy operation - jimbo

Jonathon was great!--the smoothest used car purchase ever--straight talk and professional all around-this is a classy operation-everyone was polite and went out their way -this is a well-run business .

Great Experience - A. Kaye

Lombardi Chevy is a local dealership and when I was looking for a used car, I knew right where to go. I had a number in mind and knew what I could afford monthly and I ended up purchasing a 2007 Buick lacrosse and my payment ended up being lower than I had anticipated. By the time I got to the dealership all my paperwork was done and ready to go and all I had to do was sign and drive. It was simple, easy and hassle-free thanks to my salesman Jim. I have since come back for service on my vehicle and am very pleased with Ed the service manager who actually puts forth the effort to address every question or concern. I will only come to Lombardi Chevy. I support small business' and my community.

Great service - Adam

We dealt with Randy, he was courteous and very helpful and professional. He had us driving home in a new to us car in just a short amount and painless time

Low pressure / Seamless used car - 100676swk

Tom and staff where awesome to deal with....... straight and no pressure sale. No hidden fees, no surprises at the final signing. Easy car buying experience