653 Tennessee Used Car Dealers

They solved a distressing problem with our new F350 truck - Kaththequick

They solved a distressing problem with our new F350 truck and it was all covered by our warranty. We also only trust our brand new mustang to them as well

UPDATE to previous review: Randy, the GM, is the man - Todd Hausberger

UPDATE to previous review: Randy, the GM, is the man and came through on everything, made everything right and went way above and beyond your normal customer service, especially these days. Not only did he fix all 3 issues, the speakers, the tire, and replaced the battery, but he also had someone drive almost an hour to pick up the loaner he lent us. This is huge since we have a newborn baby in the house, so making a 2 hour round trip anywhere is tough. Couldn’t recommend this dealership and especially Randy any higher than 5 out of 5, I’d say 10 out of 5! We Bought a used Honda Odessey mini van from Nelson 2 months ago, we were told if we had any issues with the vehicle in the first 3 months they would cover it. Unbeknownst to us, the mid and back speakers in the van don’t work. So we called them up, since it was in the first 3 months to have them fix the issue, but unfortunately for us, they told us they wouldn’t fix the issue but we could bring it back to them and we could pay them to fix the issue they should have covered since it was within the first 3 months or at the very least should have told us on the front end before selling us the vehicle. We feel mislead by their policy of being able to bring the vehicle back in the first 3 months and having it repaired and at the worst case, the classic bait and switch and not disclosing to us about the speaker on the front end.

Tom did a fantastic job helping me get my Tremor! - wpate27

Tom did a fantastic job helping me get my Tremor! Will be a returning customer!

My sales rep, Zeke was great! - jroy94

My sales rep, Zeke was great! The whole process was super easy and they even plugged my car in to the charger before I got there to pick up so it had a full charge.

April was an amazing salesperson and made my Tesla buying - Ms. Buchanan

April was an amazing salesperson and made my Tesla buying experience smooth and stress‑free. She was knowledgeable, patient, and answered all of my questions honestly without ever making me feel pressured. April took the time to walk me through the entire process and made sure I felt confident and comfortable with my purchase. I truly appreciate her professionalism and attention to detail. I would highly recommend April to anyone looking for a great car‑buying experience.

The salesman was great. - colbybruce1

The salesman was great. Gene Russell took excellent care of us. He was very intuitive and helpful with our questions. I visited with Gene several times, both in person and on the phone, and he was always helpful. On our latest visit, knowing that we were just going to have my wife take a test drive, he brought up a coupe for her to test drive. After the test drive, she said she liked it and Gene very politely said we could talk it home with a few signatures. Gene rode home with me so he could bring back our trade-in so we didn’t need to go back to the dealership.

We live in Cleveland TN and will continuously make the - jeffcaldwell66

We live in Cleveland TN and will continuously make the drive for this dealership and the awesome staff! Over the years, we have bought at least six, we have lost count. Today we worked with David, Court, and Kelly. Guys our hearts are full and can sincerely say, We Love You Guys, the Dealership and of course our new Telluride! When I say that we HIGHLY recommend this dealership, they're not just simple words, we truly mean it. Today, what experience and how we are treated, is WHY WE KEEP COMING BACK!❤️

Good people skills and knowledgeable enough to answer all - PETEBRANTON

Good people skills and knowledgeable enough to answer all questions . No pressure sales during our discussions.

Very good experience, salesman spent time with us to find - GREGMECHIGIAN1289

Very good experience, salesman spent time with us to find the right vehicle. Nice to deal with. Will recommend to friends.

Raj and the rest of the crew were great to deal with. - wsteele9

Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly.

This location is the one I choose to service my vehicle - Retta

This location is the one I choose to service my vehicle because of the customer service experience I receive in the service department

Casey Sheltom and the crew were fast, easy and great to - Jjw0584

Casey Sheltom and the crew were fast, easy and great to work with. I would buy from them again.

This was the best car buying experience we ever had. - jnj

This was the best car buying experience we ever had. They listened to what we wanted and didn't try to oversell us on anything. We had the car selected and our deposit made by email, phone, and text within a couple hours on a Sunday. Financing done the following day, Monday, and drove from Knoxville to Nashville to pick it up Tuesday, signed the papers and were out the door. Jimmie Giles was our salesman, and he is AWESOME!

Done it in a timely matter and kept me informed , and - AR76

Done it in a timely matter and kept me informed , and corrected a little problem quickly

I was quite pleased with the service, well informed about - alex.ja

I was quite pleased with the service, well informed about what was being ,done, and wait time was reasonable. Service representative was very nice and quite helpful.

Excellent customer service with attention to detail in - jimmywinton

Excellent customer service with attention to detail in every aspect of the transaction. Christina's wealth of knowledge and professionalism is second to none.

We had a very positive experience with Serra GMC, - rcallin

We had a very positive experience with Serra GMC, especially given the difficult situation we were in. Our Yukon XL broke down, and their service department responded very quickly, which helped take a lot of stress out of an already tough circumstance. We really appreciated how promptly they assessed the situation and helped us understand our options. What stood out just as much was how fair the sales department was throughout the process. We were not walking in under ideal circumstances, and it would have been easy to feel pressured, but that was not our experience. They treated us honestly and fairly, worked with us in a way that felt reasonable, and helped us move forward without adding to the frustration. Overall, we are very grateful for how Serra GMC handled both the service side and the sales side of our experience. Their responsiveness, professionalism, and fairness made a hard situation much easier to manage, and we would absolutely recommend them to others.

I am not a car dealer fan when it comes to buying a car, - Charles Williams

I am not a car dealer fan when it comes to buying a car, because of the xx that normally go along with being at the dealership but this was a very pleasant experience, when I left I did not feel violated and had to call my therapist.

Go see Jeremey! - Ashlie.burnett22

Go see Jeremey! He was kind, honest, personable. He did exactly what he said he would and it felt like he was on the customer’s side throughout the process.

We had a fantastic experience. - Mm48burr

We had a fantastic experience. Easy and time efficient. Great sales and finance experience. Highly recommend Smith Imports.

Great experience. - alexamxgonzalez

Great experience. No hassle or pressure. Would recommend for any expecting buyers, especially first timers.

Reiselman was very helpful, the deal was fine with me and - Kahuna.beard

Reiselman was very helpful, the deal was fine with me and I don’t say that often.

These people know what they are doing it was a very - kelley

These people know what they are doing it was a very smooth process to make! I recommend them 100%

Patrick was fast and quick with getting us the truck we - afeatherston81

Patrick was fast and quick with getting us the truck we needed. After the warranty was used we're super happy with our choice.

Ahin has helped me get into 3 vehicles and goes above and - andrea_fischer

Ahin has helped me get into 3 vehicles and goes above and beyond to get you into the vehicle. He is also very honest and will tell you up front that it would be better to wait and pay more on the vehicle you have so your not upside down in the new one. He has helped me get the best people and price to get my windows tinted. When I want to trade in my vehicle Ahin is the only one I want to help me because I trust him and I know he will never steer me wrong.

A+ Service, glad to have worked with this team. - fantasysportz

A+ Service, glad to have worked with this team. Glad I trusted Tim Short Mitsubishi

Dacota is one of your best assets. - VSTRIBLING

Dacota is one of your best assets. He is on top of things and so nice and wonderful to work with.

Very professional we were in and out in 4 hours. - Gail.thompson

Very professional we were in and out in 4 hours. Dezmond was very helpful and efficient

Easiest car buying experience I've ever had! - ammonsrattler

Easiest car buying experience I've ever had!!! Even with some bumps on my credit we got done on my terms!!!!! Thanks alot Chris Miraldi!!!!

I have had my car serviced by Village Volkswagen in - Lorra

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL,