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Kevin Rocks - Warcep
Most of the time dealing with dealerships and service managers can be a headache, a hassle, and for me some heartburn. My car had to go from one great service provider that I truly trust to the Mercedes dealership in Austin. I was actually referred to Kevin from the auto shop that originally had my car.
Kevin is just great, there are not enough good words in the dictionary to describe this guys attitude and integrity. If you are dealing with Kevin Simms at Mercedes Austin, sit back and relax because you are in good hands. The thing that got me the most about Kevin, is it felt as if I had known him for years. My car is back and of course, they did a great job. Thanks, Kevin.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Wonderful experience - Jane
Awesome experience and very nice sales person! Friendly environment
Bought a car here before and came back to buy another one, Kevin Beevers is always very nice.
Pre-Owned Sales Experience Manager
Business Improvement Manager
Purchasing Power - LadyStoudemire
Great service, and always provides top-notch service. I have purchased 3 vehicles from Mr.Johnson each time he has made sure that is knowledge of the Mercedes Benz product is on point!! Also his comprehension of the Mercedes mobile apps is impeccable. You want a great car buying experience visit Corey Johnson at Park Place motors.
Sales Experience Manager
Great Services - Getshot
Our salesman, Marcos Morales was a great help from the moment we started communicating. Very professional and easy to work with when negotiating. Very smooth process for my wife and myself. One of the best times ever in purchasing a new vehicle. The financial manager, Robert Stuckey made the end of the buying experience relaxing and never any pressure to purchase any products not needed. Thank You, Mercedes of the Woodlands, the Best as advertised. Ron and Linda.
Sales Client Advisor
Sales Client Advisors
Great Sales Experience!!! - lgg
My husband and I have bought lots of cars. This is the first time the experience has been so pleasant. Brandon was informative, patient, and most importantly, not pushy. We bought a GLC 300 and love the car. Everyone at the dealership was helpful and nice. We will definitely recommend Brandon and the dealership to our friends.
EXCELLENT CUSTOMER SERVICE - Qui Qui
My visit at Park Place with Felton Jones was phenomenal. He’s a great salesman and the whole staff was friendly and very helpful. Park Place has the best customer service team I’ve ever experienced at a dealership. I highly recommend Felton Jones and Park Place to anyone who has plans to purchase a vehicle.
EXCEPTIONAL CLIENT EXPERIENCE!!! Thank you Charles Lane - Ana Molina
I normally don’t take the time to fill out surveys but Charles Lane at Park Place in Grapevine provide me with EXCEPTIONAL customer service.
• KNOWLEDGEABLE about the product he sold
• UNDERSTOOD my time was valuable and got straight to the point
• IMMEDIATELY gave me options
• EXPLAINED if I didn’t see a car I liked, i could look at inventory at other Park Place lots
• DIDN’t FEEL RUSHED
• TOOK THE TIME to answer ALL my questions via text, email and phone
• most importantly he GENUINELY made me feel I was a valued client!! A+
I’ve purchased 4 vehicles in the past 6yrs and this was BY FAR THE BEST car buying EXPERIENCE!!!
Thank you Charles, this deserves another trophy! 😉
Internet Sales Experience Manager
Sales Experience Associate
Extremely Helpful - Jhawkdash
Cameron, from the service drive, was extremely helpful with fixing my radio. I googled it and looked online in the owner's manual and couldn't find a fix. He fixed it in 2 minutes and explained several features to me.
New Car Sales
change of tires - nelly
I am always happy to take my vehicle in. Staff is very friendly and helpful. Every time I go I deal with Priscilla. She is super professional and is always looking for ways to make me feel comfortable with everything.
This is my 3rd vehicle purchased at MB of SJ . Extremely happy.
Thank you very much
Professional Sales Consultant
Cardenas Mercedes is Amazing and has earned my solid loyalty - lee lara
On june 25, Monday my 300glc was totaled by the flood , by friday Isreal Rodriquez had me in a new 2019 4 door sedan . Insurance semi totaled the car and i needed a new one. Isreal and the Cardenas team and along with Reba McNair,, sergio and Efrain had me driving out of the dealership in a new loaded vehicle .
I have to thank Isreal Rodriquez and his team for everything they did.. Service dept is amazing . I always say going to cardenas Harlingen is like getting together with family. With Andy Lara and Steve the service guys , your always in good hands.. I promise.
My name is J. lee lara
La feria texas
and i will always be loyal to cardenas and Isreal Rodriquez for their unconditional help in a confusing time.
Great experience in purchasing Mercedes. Salesperson CF Ebet - Canales1941
CF Ebelt provided Excellent service my daughter and I have both bought Mercedes from CF. His attention to detail is exemplary. Thanks CF will be back
Great Experience - Liondad
I recently purchased a Mercedes Benz from Bobby Nunn. He was very kind and was with me through the entire process. No pressure at all. He is honest and did everything he stated prior to the sale. He is the ultimate professional. I would purchase a vehicle from him whenever I need one. I highly recommend this dealership and Bobby Nunn. Ask for him. He will provide you a very positive buying experience.
VERY Professional-Tony Osburn of Sales - Happy Customer
Tony Osburn of the Sales Dept. provided great assistance to me in my quest for a Certified 400SL. He accommodated my schedule and had me test drive a Beautiful 400SL. Tony was personable, very professional in every respect, and knowledgeable about Mercedes in general and the 400SL This was very helpful as I new to Mercedes. None of the high pressure nonsense found at some other dealerships. He also followed up with me after my visit. If you are interested in a Mercedes then go to Mercedes of Boerne and ask for Tony Osburn!
Excellent service - DK
Monte Eberling promised my car would be ready after lunch and it was available by 10:30 am. Very pleased with the staff and the service.
Service - Mercedes
i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job!
San Antonio Benz new Service Director is absent - Webzzz
After numerous new owners took over Boerne Benz the service began to be pathetic. Started San Antonio Benz after they recently had new ownership change & started to have decent service but then Service advisor Jeff Sauceda stopped providing preliminary estimates of repairs only simply doing verbals over the phone which wasn’t good at all. Advised I needed preliminary estimates so I could at least double check repairs details along with checking my extended service warranty through Endurance as I had discovered the Benz reps previous verbal details were wrong on coverage as the door actuator that Benz rep said “wasn't covered” WAS actually “covered” when I verified Benz’s mistake myself through Endurance. Advised the new Service Director Daniel of the service advisor failing to provide normal written estimate details & the mistakes I had to get involved & confirmed along with Benz Dealers new owners now limiting service discounts at $200. Daniel simply passed my issues over to an assistant Ryan who called me & I again repeated my issues now for the third time. Ryan said he would inquire & said further discounts can always be adjusted leaving me the impression something would be followed up on but instead never heard back from anyone. After service as usual there were service surveys sent in which I filled out the same above details emphasizing the service managers lacking follow through or follow up. Sent a follow up email to Ryan & never heard back. Also sent a follow up email to Daniel who also never followed up. Happened to stop by the dealership helping my parents Benz in the shop & passed by Daniel & mentioned the lacking follow up in which he acted as if Ryan had handled everything which he hadn’t not returning my call or email. Needless to say it’s been months & nobody ever followed up from my initial concerns & the last survey I noted nobody followed up with me & yet still nobody cares at Benz to remedy any issues that a customer brings to their attention. Also just discovered while my parents Benz was still in for repairs that the deficient Service advisor had suddenly quit the dealership adding to the poor service experience I had already been going through. Now anyone should be able to conclude from my above experiences that the San Antonio Dealership is having some heavy staff turnover including the fact the newly hired service director Daniel is simply worthless when it comes to handling a terrible service experience considering the proper remedy would have been to allow a small amount of credit to the $18,000 dollars I just paid for their service in the last 2 recent visits this past quarter. Service Managers are not concerned about customer retention & literally ignore customers issues even though multiple surveys reported issues outstanding. Looks like San Antonio Benz is quickly trying to return to the once pathetic service they used to have with their past very bad reputation & it’s because of the current individuals who could simply care less. Congratulations new owners for destroying customers trust in wanting to depend on good repair & customer service. It would appear after new owner/operators take over these dealerships the customer service experience seems to steadily diminish. Bunch of pretenders trying to run a very expensive service shop. Would recommend for others to search elsewhere for repairs.
Since Benz San Antonio hired a new Service Director Daniel aprox 2 months ago it seems their interest on replies regarding any of these recent customer service reviews doesn’t seem to get any attention either kinda like the lack of attention the service manager exemplifies during a reported service issue while your cars in the SA dealership.
No one is available to help - TXBethany
I called ahead to pick up some accessory/ parts for my new vehicle, and was encouraged to come in bc they had them in stock instead of waiting for them to ship. I drive out there and the dealership is an absolute mess due to their remodeling; They really should have temporarily shut down or set up someone else because there is no one where to park and the lot is an absolute mess. Despite calling ahead, my parts were not pulled and ready for my pick up AND, more importantly, I couldn't get anyone to help me at all. I stood there for 20 minutes without as much as an acknowledgement; Understandable if they were working with customers but these guys were shooting the breeze & gossiping with each other. When I told a salesman on my way out that I was angry with the lack of customer service, he shrugged it off but it prompted no other response from him. Thank you for showing me who you really are Mercedes of Georgetown, I know where I won't be spending even a penny of my money.
Clearlake Mercedes a great dealership - Joebonchek
My family and I really appreciate the kind and caring people at Clearlake Mercedes. They have been very helpful to the point of giving us a beautiful backpack with goodies inside I would recommend their dealership to anyone looking for a beautiful Mercedes
The Worst Customer Service & Display of Incompetence - LPosey
Approximately four months ago I took my 2013 S550 4Matic (60K miles) into this dealership for a hard jerking during acceleration which caused it to go into "limp" mode. Once there the service advisor Cedric Milton proceeded to sell me on other service products other than being concern about the main malfunctioning issue.
Proving my observation and seemingly rolling the dice for diagnostics Mr. Milton call me to pick up my automobile. When I arrive I paid $2k for regular service maintenance and my warranty company paid for the alleged repair in the amount of $4874.00. Not to my surprise, I had to return to the dealership three days later for the same jerking issue. My vehicle was kept again for over a week while they continued to roll the dice on diagnostics. This time they charged my warranty company $7814.78 I picked my automobile and was only able to drive it for only two months before it started doing the same jerking and stalling. So, after they allowed my warranty to expire without fixing my problem and to prevent them from having to warranty their previous repairs, Mr. Milton now informs me that my original jerking issue was not what they repaired, but a separate issue which now cost over $9300.00
It's amazing how they expect me to pay for their incompetence. This is the worst dealership I've ever visited. A clear case of extortion! I'm actually embarrassed to own a mercedes-Benz
Mercedes-Benz of Beaumont - #1dds
By far the best experience my husband and I have ever experienced! They made purchasing a luxury vehicle seem effortless. I absolutely love my GLE 350. Shelly and John Ben of Lake Charles, LA
Review of an informed 2005 MB - BMWMikeNYC
Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S was very helpful , efficient and plain honest .
Joseph Boone was a living saint on the whole as is acquisition via AutoNation scenario. He was extremely patient with our family’s long deliberation.
Young Ryan in the Valet Department was excellent on the drop off, pick up and the man iteration. He will go far in college and beyond
Bad shopping experience - Daniel
Super rude general manager. Customers are not respected. This dealership only focus on making from from you but nothing else. i had pretty bad experience with them even tho I have bought 3 cars with them. I trade in my cars with them and they are still holding my trade in credit about 160k. I ordered a car and they just sold my car to others because they take over sticker price from another guys. Don’t buy anything from this dealership. You still have other better choices.
Service Department took my car to a Rocket's game! - SourMBofHoustonNorthCustomer
It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2019). However, this is not the subject of my complaint.
I would like to know why my car was parked at the Toyota Center on Sunday April 7, 2019 at 6 PM? Do you routinely let your customer's S class cars off the lot after-hours? It was for a Rockets vs Suns game. April 7, 2019, the car was SUPPOSED to be in your repair shop!!!!!! (see attached)
Please have someone check some cameras and see which of your employees either did this or allowed this to happen? The only good thing about this whole experience was my salesman JaJa and my service adviser Stephanie Cabrera. I now understand why so many employees have left your dealership and fled to MBOTW!!!!
I am very upset about this. I would appreciate a response from management.
Liars - Unethical People
Didn't honor their warranty, didn't get a title, bald tires and body damage. After gobs of mails, they gave me the run around. VERY un-pleasant- transaction.
If I had to do it all over again, I wouldn't do business with them.
Bad trades - Unhappy banana
The Mercedes sales are hard to get a good price on your trade. The service department is trying but is lousy. The cars are fun to drive but wow what a pain to deal with.
Monseur is so knowledgeable and the love for Mercedes is... - nhampton0228
Monseur is so knowledgeable and the love for Mercedes is apparent. He will provide you the best advice and the best repairs at a much lower price than the dealership.
Great vehicles! Great prices! Great service! - AprilGurl
They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth.
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