First service for this Crosstrek at Summit Subaru, and - D.C. M.
First service for this Crosstrek at Summit Subaru, and first interaction with the service department. I was pleasantly surprised with the service my vehicle received today. The service writer was professional, courteous and articulated very well. It was my first experience to receive a live-inspection video sent to my phone that was generated by the technician as my vehicle was being serviced, that I watched while I was waiting in the customer lounge. The technician recorded step by step throughout the service, showing break pad measurements in real time, fluid levels, drive line and steering components for integrity and proper function, etc. This was a first for me and I was quite impressed with it. I was also given a complementary vehicle wash voucher for a nearby facility that I use frequently. Hats off to the crew there, as a customer I really appreciate the above and beyond service today.
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