The worst experience I have ever had dealing with Massey. - lexie413
The worst experience I have ever had dealing with Massey...salesman was Garrett, he was kid and in my opinion, unprofessional. typical used car salesman who cares only about his next sell, yuck! We had spoken for a few days regarding a specific used car on the lot. He knew we lived 3 1/2 hrs away and had to transfer funds for a cash deal...we went thru lots of effort to get the funds for the next day We asked if we could leave a deposit so we don't drive up for nothing and the car be sold, he said no deposit policy. We'll we told him we were coming up and talked to him on the phone when we were 3 hrs into our drive, said we will be there shortly...20
minutes later, he texted me that the car was sold! WHAT!! How wrong on so many levels! I called and spoke to his manager, Jose, and that guy could have given 2 hoots, very unsympathetic and cold...no apology even...I would NEVER deal with
this dealership...buyer beware
I have to amend this review to date, I have been contacted by Jay, the General Manager at Massey and he is making this wrong, right! He has offered to have the car I chose shipped free of charge and is willing to work with me on every level one on one...He couldn't be kinder or more professional....I give him 10 stars
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