The initial price is an estimate. - TGraham
The initial price is an estimate. The staff are agressive salespeople.
I took my car in for $1618 in recommended service. They are under new management, so the service rep I initially spoke with let me know there would be some price differences. No problem. The service rep I dealt with in person, quoted me $1019. I asked if that was for everything, and he said yes. Ok. Before I could get to my next destination, I received a text with the recommendations after inspection, which included the services I requested. The service rep called multiple times to get a response from me. I was in the process of running errands as I prepared to travel for a funeral, so it was taking me a moment to reapond. After some back and forth, i was quoted $2913 for the agreed upon services. Before I could pick up my car once it was ready, I received a call from another rep stating he wanted to schedule my car appraisal because he was told I wanted to turn in my car. Excuse me? I let him know I had not spoken to anyone about turning in my car. He then said, he thought I had some concerns about the cost of the service repairs and wanted to turn in my car. I did not.
When I got to the dealership, the service rep went through what was done, some things I had not requested/authorized or had outright denied. He tells me that he undercharged me for a service, so I 'got over' on that one. How so when I was not aware of what the charge should have been? In the end I paid $1525 over the initial quoted services. So who got over on whom?
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