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Great Experience - kristi.eikenes
Husband and I had been looking and researching for a new car. We walked in by chance during covid. Typically they requested appointments but got someone to meet with us. Very informative, purchased one on the spot. All the team members were accommodating, helpful and informative.
Top Reviewed Specialists At This Dealership
Very Happy with my Subaru from Donaldson's! - jeff.mitchell
I wanted to take a minute to give kudos to Zaak Fox in Sales for helping me through my purchase from Donaldson's. I was very particular about the car I was seeking, and Donaldson's had exactly what I wanted. The challenge was that I live several hundred miles away, and had to have everything lined up perfectly. They were professional and detail-oriented, and made sure that all the documentation was in order well in advance. On the day of the sale, it was "In, Sign, Out". A tightly run ship with no unnecessary sales pressure or hucksterism. We agreed upon the price, and I drove off with exactly what I wanted.
I decided to renew my lease with IDE VW and as always,... - Klaudia
I decided to renew my lease with IDE VW and as always, they provided excellent customer service. Nick Marchioli was very helpful and made my experience of leasing a new car very easy.
Sales and Leasing Consultant
The service we have continuously experienced with... - Marwa Habib
The service we have continuously experienced with Volkswagen’s employees, more specifically with Peter Parashkevov and Angelo Alexiadis who have been of exceptional help and assistance in each time that we have purchased a car with the company. In our two times of working with them we have learned of their fantastic salesmanship and their abilities to understand the desires we communicate with them concerning the cars.
Manny and his team member Angela are amazing! They made... - HelenTzelios
Manny and his team member Angela are amazing! They made the process of leasing my new SUV a positive experience! Helen Tzelios LAB, CIPS Realtor
Amazing and friendly and helpful person to work well at... - musicfan790
Amazing and friendly and helpful person to work well at explaining what will and will not work with the trade in depend on the loan amount left on the car
I had a key programmed. It took a little over an hour,... - Jamieshaw108
I had a key programmed. It took a little over an hour, but I didn’t mind the wait. I mentioned my running light bulb was out and the gentleman had them replace it for me and did wouldn’t take any money for it. I had a very good experience in the service department.
Friendly, knowledgeable, resourceful, efficient - Chris P
Recently, I purchased a 2020 VW Tiguan from Fuccillo VW of Schenectady.
This was my second purchased VW from this dealer.
My experience exceeded the satisfaction level..
From the time I walked into the showroom until the time I left, I was treated like a royal and valued customer.
The entire staff was accommodating and helped to tailor a package that was perfect for me.
Honest and caring — support from Tammy - Reno765
I have worked with Tammy for over 12 years she has always gone on and above any standard set for Customer Service before, during and after the sale. My wife and I have purchased or leased 5 or 6 vehicles from her at Kingston VW (previously HART). She is always honest and straightforward what she can or cannot do to give us the best deal for us and for VW. She is the reason we drive from Delanson, NY to get our new Tiguan.
VW Master Certified sales consultant
Certified Sales Consultant
Even though there a dealership they try and do the right... - JOEDAVI
Even though there a dealership they try and do the right thing the prices are expensive but sometimes they make exception and treat you with respect . The warranty work they've done on my TDI has been Correct and thorough
Volkswagen Product Specialist
General Sales Manager
Came in for a recall and the service was very good. They... - fundjay
Came in for a recall and the service was very good. They took me at the assigned time. Car a was presented to me fixed.
CertifiedVW Sales Consultant
Certified VW Sales Consultant
Clean and friendly. The sales dept were respectful and... - duanedebejian
Clean and friendly. The sales dept were respectful and knowledgeable to my needs . This is the second vehicle I have purchased through them in 8 months or so . I also traveled 60 Miles one way to complete the process of the purchase.
Great buying experience - afraser
Jeremy Kosteckzo was fantastic to work with. We worked out the details of the sale by phone, email and text. His price was very competitive and I drove 280 miles as Compass offered me a great deal!
When I arrived the paperwork was completely ready. Jeremy reviewed the deal and we signed the contract. I was in and out of the Compass VW in less than 30 minutes with my brand new fully charged e-golf. There was no "back and forth" negotiation and "let me check with my manager" circus!
I highly recommend Jeremy!
Sunrise Volkswagen : Another positive buying experience - Dan F
Kudos to Sunrise Volkswagen and Dudley Leveille (Salesman) as we just purchased our 2nd VW Passat in 7 years from them. Dudley again was informed, accommodating, and very easy to deal with. I look forward to future VW transactions with Sunrise Volkswagen and Dudley. Thank You !
Q was amazing. He is honest and easy going . He is not... - 29michele
Q was amazing. He is honest and easy going .
He is not like other salespeople. Would definitely recommend him and this dealership to friends and family.
Yahaira Hernandez was excellent this woman here will see... - Wilma A Dejesus
Yahaira Hernandez was excellent this woman here will see a lot of cars, attentive caring and made sure we got the best deal. Mr Pete Manager is great also. Mr Shi in Finance was a great help. Thank you all for your great customers service. It’s good to go somewhere where they care about customers
Basil VW continues to do outstanding maintenance on my... - CFA
Basil VW continues to do outstanding maintenance on my VW’s (3 in the last five years). Good at getting the car in on time and out in short order. Maintenance is done as it should be. Definitely the goto VW dealer in WNY.
Claude Middleton gave me sound advice about my upcoming... - Jan123
Claude Middleton gave me sound advice about my upcoming lease options. I was torn between the Kia and Volkswagen. The Tiguan will be my next lease
Highly recommend working with Greg. - Eric S.
Greg helped me find exactly what I was looking for. One of the easiest, quick, stress free car purchases I've ever made. fantastic experience. Highly recommended. Thanks again Greg.
Professional No Nonsense Sales Team - Nick Feb
The only place I will shop for a VW, the staff at Huntington are all professionals.
A no nonsense dealership, fully modern, clean, comfortable waiting area and super clean service area.
For sales, Eli will do his best to help you negotiate the best price, as will Shawn the manager..
And Nick is seemingly the resident expert on all things VW, and is ready to answer any question about any option.
I'm a repeat customer here because of their fairness and integrity.
Drive in with your old car, and drive out with a shiny new.
I have brought in my car for service on 3 occasions. Each... - shaved_ray
I have brought in my car for service on 3 occasions. Each time, Shannon Walters has been pleasant and thoroughly professional.
She knows what she's doing. I have another appointment scheduled for next Friday. I am confident that the work will be done to the highest standard.
I recently set up a 40,000 mile service w/ State... - harleypi912
I recently set up a 40,000 mile service w/ State Inspection for Feb 24, 2020....I was advised the service would take approx 5 hours. I then requested a loaner since I had a meeting later that morning and was advised since I did not purchase my vehicle from Mohegan Lake Volkswagen, I am not entitled to a Loaner...I told the Loaner person that since buying my VW Beetle, I have always had them as my dealer to service my car for every 5000 mile service...plus recalls...she said that did not matter...she said if you did not purchase from us..we can not accommodate you..I have since CANCELED my service appointment...
2019 Volkswagon Jetter - Kathy Blue Eyes
I am a first time buyer at Bay Ridge Volkswagen, and I dealt with the most courteous and knowledgeable sales personnel Jacob Ledesma, and David Eric Gokhshtein.
They walked me through all of the steps in the paper work which was the cherry on top of the deal that I got on my Volkswagen Jetta.
These two gentlemen went over and above explaining every detail regarding the leasing of my car.
Great Dealership - Mpettit8
I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm so thankful for everyone there that helped me out!
Unsatisfactory - Thfolsom
Person who sold car did not close deal turned us over to someone else, had to come up with registration money when picking up, no warning for this any other car I have purchased it was included in the purchase agreement and I have purchased many cars. Never received payment info was directed to call credit, on hold for 57 minutes . Worst car buying experience ever.
Wonderful Service Experience! - Stacy
I purchased a used vehicle for my daughter from VW of Orchard Park. The sales representative was very nice and accommodating. So I should write two reviews for the sales experience and the service experience, however I really want to bring attention to the service center. We had the car for a little over 2 weeks when there was an issue. It was a pretty severe issue that needed to be corrected ASAP. I called and spoke to Harry the service manager, and he took action at once. The repair was one that would normally take a long time (at least a week), however Harry was able to have the car repaired in 24 hours. Harry also had the car delivered back to the house, we did not even have to pick up the car. Thank you Harry and VW for your wonderful service!!
I felt used and lied to; wasted valuable time - DrsAudiKnowBetter
I viewed a used Audi A6 on Friday, told Matt the salesman I really liked the car and would be bringing my used Mercedes in for a trade estimate the next day, Sat, and then we would make a deal. Unfortunately, when I came by with my car, and after they appraised my Mercedes (as I sat for twenty minutes) the salesman Matt came over to tell me the bad news, that they had already sold the car I wanted earlier that day, but the good news was they had just taken in a trade and could offer me a slightly newer A6 for what I thought was an attractive price. Loving the model and the price and hoping to purchase something for my wife before Christmas I parked my anger at not even been given a call before I wasted a Saturday afternoon on a car that was already sold, so said I would see the second car and that I would have to bring my wife over because the seats were brown rather than grey and I wasn't sure she would go for that. So I dragged my wife over to the dealership Monday evening after a long night and day of work, (she is a physician), took a test ride, listened to the same sales pitch, now to my wife, and then we sit down to talk over price and he tells us..... its going to be a thousand more than he told me just hours earlier on the phone! Can you believe it a bait and switch, after already pulling the other car out from under me without even a call. I told my brother in law, a CEO who loves audi's this story and his response was,...'Was this an Audi dealership!? Sounds more like a corner used car huckster." I couldn't agree more! So thats how this place does business, high end business. I have informed my wife to spread the word to her colleagues at the hospital to steer clear of this place and I have asked my son and daughter, who are also physicians, just getting started, to tell there young up and coming colleagues to not to waste their time here either. And I am telling all you out there, who have the means for an expensive auto and want to be treated with the respect that deserves. GO TO ANOTHER DEALERSHIP..
great service - brittany
Short waiting time and very nice and helpful people. The guys were very understanding especially during this time. Thank you for fixing my car light!
No response to complaint - Unhappy
I received a ticket because the frame the dealer put on my license plate covered the tagline, which is a violation. I had to pay the ticket but the dealership never returned my calls requesting reimbursement. I sent in my ticket, left multiple voicemails over the course of a month, but the only person who is authorized to help is the owner, John Berelli. Unfortunately, he never returned a call and made no effort to address the situation. More than the cost of the ticket, I am upset with the handling of the complaint. I have purchased cars from Prestige and had them service my cars, but they couldn't care less about my complaint. I certainly won't buy my next car from them.
I bought a Jetta in 2013 and knew I wanted to go back in... - K2161988
I bought a Jetta in 2013 and knew I wanted to go back in the future! Everything went smoothly and I love my car! Kudos!
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