42 New York Volkswagen Dealers
Spencer was fantastic! - Brittany
Spencer was fantastic! Extremely knowledgeable and made the car buying process a breeze! From figuring out the perfect SUV to pick up, the process was flawless.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
Straightforward, honest, courteous, professional. - Nick Feb
Straightforward, honest, courteous, professional.
Our sales rep Manny was exceptional.
Answered all questions, found the exact car my wife wanted and delivered exactly as promised.
Great experience, stuff is professional. - TJ
Great experience, stuff is professional. Pleasure to buy a car from them. Will definitely come back next time I’m looking for VW.
Great experience purchasing a vehicle with Matthews. - Will
Great experience purchasing a vehicle with Matthews. The price was clear and reasonable. The communications before and after the visit were excellent. Very smooth and efficient purchase process. Great to work with the people there, who answered many of my questions.
Great service under an hour. - RM
Great service under an hour.
Gave me a coupon for a free car wash.
Keep it up!
Louis was very helpful and very informational when I went - Fannfann10
Louis was very helpful and very informational when I went to the dealership. He gave me all of my different options and advised which would be my best option. This location is very beautiful and well kept. I was nervous to car shop but he did everything for me, kept me informed and it was a very easy transition. Definitely recommend.
VW Sales & Leasing Consultant
Audi Brand Specialist
Certified VW Sales Consultant
They were very efficient and helpful. - jmpholler
They were very efficient and helpful. Worked with us to make sure that our experience was positive
Omar Romero, our salesperson was both considerate and - Danann0305
Omar Romero, our salesperson was both considerate and efficient and I would give him top marks for his work
Justin at Garvey was wonderful to work with, making sure - Danforth
Justin at Garvey was wonderful to work with, making sure my husband and I were comfortable each step of the way! Will continue to do business with Justin in the future!
Randy was a super helpful and very patient and - Ruoccol
Randy was a super helpful and very patient and professional salesman. I will definitely go back when my lease is up and meet with Randy.
The finance manager was unprofessional. He was very rude and arrogant.
Bill was the very best sales rep ever! - stayoutmylife583
Bill was the very best sales rep ever!!!! I recommend everyone see him for your Volkswagon purchases.
The worst service ever. - Isceno
The worst service ever. The car was serviced twice for the same issue. Also the price given on the phone was different from the one presented on paper. I was told they were going to provide the recording of the phone conversation which didn’t happen without any excuse. It was really unacceptable. I don’t recommend their service
Brad was very helpful with my questions about "buying... - kscriber
Brad was very helpful with my questions about "buying out" my lease. We're all set. Thank you.
I’ve bought 9 Subarus from this dealer. - bmautner
I’ve bought 9 Subarus from this dealer. Jim Borelli is tops in salesmanship and Rosemarie in car maintenance I would never go elsewhere.
Jose was very attentive, kind and helpful. - estherlynalvarez99
Jose was very attentive, kind and helpful. One of the best dealers I’ve ever met !
Amanda and the team have taken care of my GLI for - aap
Amanda and the team have taken care of my GLI for approximately 3 years! Always excellent, fast, and reliable service! Couldn't imagine visiting another location! This campus is always clean and a pleasure to visit.
Thaddeus Lawrence made the transaction a smooth sail. - grantnathan52
Thaddeus Lawrence made the transaction a smooth sail. Didn’t know anything about Volkswagen but I left the office more knowledgeable
Best service ever! - George
Best service ever!cooperative, say what they need to do and then do it. Kenny is 👍
Worst experience ever with a car dealership. - seekin4659
Worst experience ever with a car dealership. After promises made weren't kept in a timely fashion, I canceled the sale and requested my $100 deposit be refunded. It's been a week and still no deposit back!!
I am giving two stars because I have been driving nothing - Lief Erekson
I am giving two stars because I have been driving nothing but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up until now. Otherwise, I'd give one star over this incident.
Nothing against my salesman Mark. My issue is with the finance manager Pete. Years ago, I leased a 2019 Jetta SEL Premium on a term of 3 years. Unfortunately, this was just after diesel-gate and it's the first re-design model meant only for pure profit and had very few of the VW niceties I was used to. I hate this car. My lease term was up. I realized that my car is worth almost double what I owe and now I'm going to buy out the lease as it's to my favor. So, I make an appointment. I go in and talk to Mark as the receptionist that takes appointments doesn't really seem to book specific people as she called me 3 hours after my appointment and asked if I was still interested in coming in. Mark has me fill out the standard application for credit, photocopies my ID, insurance, etc. Mark tells me the finance department is busy, but he'll shift it and I should hear back in a few days.
I went in on a Wednesday or a Thursday and expected a call back Monday or Tuesday. I hear nothing. I call them. Pete is over the top trying to "help" me out. He says he'll see how far he can get that day and get back to me by 1500. He calls at 1505 and apologizes that he's late. He says he's waiting on title information from VW credit and he's stuck until he gets that information but he'll get back to me ASAP. But, he said that he's called VW credit to let them know that this process is on-going and assures me that there is a grace period and that VW would not be looking to repo my car. That's the last time I ever spoke to Pete.
Now, the wait. I wait a few days. I call him at his number he left me (518-878-0002) and leave a VM on 2/1/22, 2/2/22, and 2/3/22. Never any response. Nothing. Two weeks go by and I was in the shower and I think right enough. As my car is worth almost double what I owe, and if VW credit has had enough of my crap, where would the car go if it was repo'ed? I log into my VW Credit account and see I owe over $183 in late fees. I post a payment immediately and call them. The first thing I asked them is if a Pete Desantis from Nemer VW has ever contacted them to let them know that I was trying to buy out my lease. No record. None.
I think, that's it. I'll have to sort it. I have VW credit send me all the info I need. I contact USAA. I send them the documents and fill out what I have to. Took me 1.5 hours without any postage. I accomplished in an hour and a half what Nemer (Pete) couldn't be bothered with in two weeks.
Icing on the cake: Two days ago, I got a letter in the mail from Nemer. They officially denied my credit application and confirmed to me that they never pulled my credit report, never pulled my credit score, and never asked any third parties about my credit worthiness. That same day, Salesmen Mark leaves me a VM. I call him back and explain everything. He is nothing but apologetic and says he'll let the general manager know. I told him that I would as well via writing. This is my writing so others can know about this finance manager. xxxx of a way to treat a long time customer and combat Veteran.
TL/DR: Finance manager Pete DeSantis was (probably IMO) trying to get my car repossessed and returned to them to sell at profit and did nothing to assist me.
I purchased a Volkswagen Atlas a few weeks ago and it was - cgardino.behavioralhealth
I purchased a Volkswagen Atlas a few weeks ago and it was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was so patient and professional! I highly recommend asking for Pablo!
If you do go to the dealership beware. - Christopher Mungo
If you do go to the dealership beware. I was contacted by VARUNIE who actually works in the call center and not at the dealership itself. She tells me everything I want to hear but it's just to get you to come to the dealership. When I started asking questions she wasn't prepared for she said she'll transfer me to the finance manager but turned out the person she transferred me to was Melissa a sales rep and she couldn't help me. Melissa said she'll transfer me to the finance manager and that's when I hung up on her. I know that was rude but I'm not driving a 1 hour and a half and however much gas it would take just to be told different when I get there. I told both employees I'm coming from Connecticut and they didn't skip a beat.
Their finance team tried to force me to finance with - Wag0ns
Their finance team tried to force me to finance with them, stating they otherwise wouldn't sell the car. After negotiating different terms, their finance person made written changes to the documents, but didn't update the computer with those changes. My fault for not making him change it in the computer and reprint. Sketchy and misleading practices. Stay away.
I brought my VW Tiguan to their service center because my - klynch.fdpc
I brought my VW Tiguan to their service center because my roof was leaking when it rained. I thought I had more time on my warranty but I arrived they informed me that I had a few more months on my warranty but it was over the mileage (understandable). They said my best bet was to file a claim with my insurance and I should just have to pay for the diagnostic cost (and my deductible). I started the claim process with insurance while I left the car for the diagnostic test.
They ran the car under a shower to find the source of the leak but called to tell me they couldn't find a leak, no water was coming through. I then sent over pictures from the last time in rained showing a huge water stain on my roof and water dripping on the dash. From these pictures they decided that the drains around my sun roof needed to be cleared, and "since insurance was paying for it" the drains should also be replaced. Again, this was after finding nothing from their own ($280) diagnostic test.
They then sent a quote of over $4,000 for the repair and replacement of the drains, $3,000 of which was just labor cost. They quoted 12 hours of labor. While I was waiting for a response to the quote from my insurance company something wasn't sitting right with me. The exorbitant cost aside, the representatives use of the phrase "since insurance is paying for it" to justify the replacement of the drains made me think I was being quoted for more work than I needed. Even if my insurance did cover the bulk of the charges, I was still looking at a $500 deductible on top of that diagnostic fee.
After a few calls I ended up bringing the car to a mechanic I trusted to get a second opinion. He spent an hour with the car and told me there was nothing wrong with my drains at all, that there were actually cracks in the plastic lining of my sunroof and that was how the water was leaking in. It cost me $250 and two hours of labor (he put a polymer in to seal the cracks). VW was going to charge me $4000 for a problem I didn't have.
I know that I can expect higher labor costs and an up sell on services when I bring my car to a dealership service center over a local mechanic, but this was above and beyond. They would have charged me that crazy price and I still would have had a leaky roof!
They were the rudist sales team I have ever encountered! - MRMAGOO
They were the rudist sales team I have ever encountered! They emailed, called and texted me and begged me to come in. Zach the sales manager misrepresented the CX-5 inventory and then when confronted pointing out errors he said they didn't want to sell anything to me anyhow. In the meantime they indicated that they can't make any money or keep the doors open or even the lights on! With an attitude like that I think their issue is customer service. Without customers you don't have a Business. Please look anywhere else if you want to be treated like a human. Fucillo and Depaula will be much better.
I would recommend this dealer for sales. - 2019alltrack
I would recommend this dealer for sales. I was very happy with their sales customer service and time taken to make sure I was getting the car I wanted at a good price.
However, I strongly advise caution with the service department. Customer service doesn’t match the sales department, unfortunately. They want you to pay for work before even providing an estimate - so you have to gamble on whether or not something is under warranty and agree to an hour’s diagnostic fee before you know if it’s covered. Never had a dealership pull that one before, and I’ve gone to other dealership service departments for other car makes. Service manager was rude and aggressive. I will not be going back.
Does anyone know where James T is selling these days? - DONNA THE GREAT
I leased 3 cars from James and I would.love.to.see where he is selling cars so I can visit him.since.my daughter needs a vehicle. Hope.to get a response he sure was their best consultant and very honest. I miss that guy and his manager John nahouse
I'm very disappointed with the level of service I... - XpertJoey
I'm very disappointed with the level of service I received from the service department of Bay Ridge VW.
First, I have purchased two vehicles from Bay Ridge VW in the past. I would have purchased a third but we could not agree on price so, I bought the vehicle from another VW dealer.
The issue is with my current 2020 VW Jetta. I noticed a little more than a month ago that I could not make any phone calls because the microphone in the car was not working at all. Then noticed a Car-net activity light that should be green was now off. The SOS button to communicate emergencies was not working as well. The final thing that was wrong was when daylight savings time ended I could not change the clock because the vehicle states there is no GPS signal. I proceeded to do some research, I discovered that a faulty (Car-net module) is most likely the cause of these four issues.
I proceeded to go on Bay Ridge VW’s website to schedule a service appointment. While doing so I noticed a recall to fix a ECM issue, I decided I might as well have that done while I am there. I made the appointment for 11/15/21 @ 11am. A few days before the appointment I received a call to confirm. I was told by the woman it would be an all day appointment but I would be able to pick up my vehicle at the end of the day and if parts had to be ordered I would need to bring the vehicle back to have them installed. That was fine by me, as I needed the car to travel to work the next day.
On 11/15/21 I brought the vehicle in for service. When I spoke with the service advisor & explained the issues I was having I was told he could not promise I would have the vehicle back the same day. I stressed I needed the vehicle to travel to work the next day. With little to no care I was told to schedule a new appointment with a courtesy vehicle. Left with no choice, I requested to have my vehicle back, I went home and scheduled a new appointment for 11/18/21 but, this time with a courtesy vehicle.
On 11/16/21 I received a voicemail saying the courtesy vehicle will have to be removed from my appointment but, I could still bring my vehicle in at the scheduled time. I called back, only to be told that there is an issue with their web system not knowing how many courtesy vehicles they have. I told the woman about my prior experience and asked to speak to a manager to resolve the runaround I have been experiencing. I was transferred to a service manager, no one picked up, so I left a voicemail. I still have not heard back from the service manager.
My wife mostly uses this vehicle because of the SOS safety feature. It gives me great peace of mind knowing if an accident occurs and airbags deploy someone will call to check on her. Not having this safety feature currently working gives me cause for concern. I lost a day of work, to come in on the 15th only to be given the runaround. Not one person I have dealt with has taken ownership of the issue. The service advisor I dealt with on Monday should have apologized for the miscommunication and, walked me over to someone and had them schedule a new appointment with a courtesy vehicle. It would have been better if the people I dealt with cared more about the customers time and experience at the service department. By writing this, I would hope someone in management would contact me, so this issue can be addressed and resolved.
I will update this review if anything changes.
Service department ladies and gentlemen at front desk... - Seastarz
Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand.
Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE.
Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary...
1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ?
2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ?
3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700?
NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank
although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT
FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED.
SHOULD I BE UPSET?
I WASN'T NASTY?
SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?
These guys know customer service! - dbishop7370
I was on a trip from Montreal to Philadelphia and as I passed Albany New York the oil light in my 2011 Jetta came on. It was later discovered that the car had lost oil because of an improperly installed oil filter by my home dealer. After using the VW emergency road service, my car was towed to Capitol Cities VW and then came the best part of the whole day, I met Randy.
It was 3:30 in the afternoon when I arrived and Randy had someone work on the car immediately, they stayed past their normal working hours and I was on my way, half an hour after normal closing time.
The whole team understood what I really needed and delivered in spades. Thank you Randy, thank you Capital Cities VW and thank you Langan Automotive Group.
In New York
Financial Services Manager
General Sales Manager
Matthews Mitsubishi Planet PreOwned
Parts & Service Manager