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Great experience! - Lauren M
This was my first experience at VW and it was great! Darren was patient, knowledgeable and thorough when teaching me about the Tiguan. I felt like I was in good hands from the minute I walked into the dealership. Everyone was friendly and a pleasure to work with. I will definitely be a repeat customer!
Top Reviewed Specialists At This Dealership
Service visit for recall - paulventiqu
I highly recommend this location for VW service. The staff are friendly and attentive, and the work is always done quickly and with quality. 5 stars.
Great and swift - MARK.ADRAIN
He was very efficient and made me feel comfortable about every aspect of the sale. It was also the quickest sale I’ve been apart of. Who wants to be there all day? Would recommend him to others great job!
Assistant Sales Manager
Professional, Thorough, and Highly Responsive - Julia
Both our sales consultant, Nick, and the finance manager, Tammi, were excellent! Prefer this experience of buying a certified pre-owner car to a previous experience with another dealership. The car seems to truly meet the high standards of certification rather than just being given the status.
Sales and Leasing Consultant
A Great First Car Experience! - Placoss1
I walked in off the street and by the end of the day had a fantastic car! As a first time buyer I had hopes but didn't expect much, but they went the extra mile to match me with my desired car. They were friendly and helpful the whole way through
Wonderful friendly service!! - Kristen C. In Vestal NY
I want to personally thank Mike Goff and the folks at Matthews Planet Pre-owned for making my car buying experience a great one. Low stress and friendly sales! I'll never go anywhere else again!! Very happy with my new car!!
Very friendly - V2019
Very friendly,patient,helpful.Took the time to explain all the options and the difference between my options.very happy with our decision.Above all top customer service and thoughtful to check up after we received the vehicle.
Happy with the Car i was looking for - MuscleMike101
John Casale was very helpful and kind from start to finish. I found a very clean , low milage car. We worked out a price and monthly plan that suited me.
I was 1 hour away and could not get a ride to pick up the car when it was ready , 2 days later, John picked me up from my home and brought me back to the dealership to get my new perfect condition car. Thanks again, John!
Warm Regards , Mike
Certified Sales Consultant
VW Master Certified sales consultant
VW VEST Certified Sales Consultant
Amazing - Commuter1
Buying a car is very stressful. Mike K. took that anxiety away. He was very knowledgeable, honest, and accommodated all of our concerns. We didn’t feel rushed and he helped us find exactly what we needed. We are very happy with our purchase. Couldn’t ask for a better experience!
2nd Porsche purchase - Darich
This is my second Porsche purchased at this dealership. Michael Siegal and Tony the sales manager were outstanding to work with, accommodating and understanding of my Specific needs. The complete customer experience from beginning to end was truly exceptional. I have been to other dealerships on the south shore but legend far exceeds those other experiences.
CertifiedVW Sales Consultant
Certified VW Sales Consultant
Internet Sales Manager
Loonan Rules - Mandeejav
I contacted Steve Loonan about a month ago and told him what I was looking for. He called me when he found it and I had the car the same day. No pressure. Got what I wanted. You can tell he does his homework he doesn't just throw a car at you to sell one. He wants you to get what you want and can afford.
Good experience, Nice service! - Kwan2019
Just leased my first car on last Saturday. I got a great experience with the dealership and the salesperson. Our salespersons Q was amazing, he worked with us on everything, answered all the questions we have. He has great people’s skills and very attentive to all details. I highly recommend this dealership.
Got a GTI SE for my son - Wendy ng
Totally love this dealership. Staff members are very professional and welcoming. Sales person Greg and F&I manager Andrew made our sales very easy and painless. My son loves the GTI. The car has a great handling. Totally will recommend this car and dealership to everyone
Excellent Customer Service - williamstonya1632
I had the pleasure of working with Lawrence. During my time in working with him, he was very informative regarding which buying option was best for me and my budget. He followed-up with me via phone and by email to ensure that he was addressing any concerns that I may have had. Lawrence also reassured me that I would be happy with my monthly payments. He also treated me to DUNKIN DONUTS while I waited for my car/ paper work. Overall, my experience was a pleasant experience and her provided excellent customer service. Lawrence was awesome and I will definitely recommend him to all my friends and family.
VW Service and tire replacement - LGeno
Greg over at Mohegan Lake Audi/Volkswagen service helped me out big time and the service was quick and painless. I'm on my 3rd car from this dealership and they are always great!!
Prompt, Friendly service - Wendy789
Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work and back to the dealership to pick up my car.
Wonderful sales experience from start to finish. - rositin
The entire team from Adonis to Destiny an all others on the team provided a wonderful sales experience. They did ALL that they could for us, and I have and would recommend them to all that ask.
Ridiculous - Shopper
Brian was very professional but would not let me drive the car until we were on a back road. When getting back to the dealership he came back with a number I could not afford which was fine but when he went to the manager with what I could do I heard him laugh out loud. I felt like crawling under the desk then I had to come back and ask for the keys to my truck.
2019 Volkswagon Jetter - Kathy Blue Eyes
I am a first time buyer at Bay Ridge Volkswagen, and I dealt with the most courteous and knowledgeable sales personnel Jacob Ledesma, and David Eric Gokhshtein.
They walked me through all of the steps in the paper work which was the cherry on top of the deal that I got on my Volkswagen Jetta.
These two gentlemen went over and above explaining every detail regarding the leasing of my car.
Worst manner to the customer - Worst VW experience
I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously disrespectful. Asking for much higher monthly payment than the previous car. Moreover their tone was full of insult. Offered me a car of 8600 miles already driven, higher than March 2019 rate. They were saying April has no better deal than March 2019. But in the official website of VW can see different picture. I have 2 other cars from VW. Wishing to terminate the transactions with them.
great service once again - tiguan
Had issues with both of my vw's , most recently stranding my wife on her way to work. Both times Natalie and Shannon took care of the issue "immediately" expressing great care and concern for us the customers.
I felt used and lied to; wasted valuable time - DrsAudiKnowBetter
I viewed a used Audi A6 on Friday, told Matt the salesman I really liked the car and would be bringing my used Mercedes in for a trade estimate the next day, Sat, and then we would make a deal. Unfortunately, when I came by with my car, and after they appraised my Mercedes (as I sat for twenty minutes) the salesman Matt came over to tell me the bad news, that they had already sold the car I wanted earlier that day, but the good news was they had just taken in a trade and could offer me a slightly newer A6 for what I thought was an attractive price. Loving the model and the price and hoping to purchase something for my wife before Christmas I parked my anger at not even been given a call before I wasted a Saturday afternoon on a car that was already sold, so said I would see the second car and that I would have to bring my wife over because the seats were brown rather than grey and I wasn't sure she would go for that. So I dragged my wife over to the dealership Monday evening after a long night and day of work, (she is a physician), took a test ride, listened to the same sales pitch, now to my wife, and then we sit down to talk over price and he tells us..... its going to be a thousand more than he told me just hours earlier on the phone! Can you believe it a bait and switch, after already pulling the other car out from under me without even a call. I told my brother in law, a CEO who loves audi's this story and his response was,...'Was this an Audi dealership!? Sounds more like a corner used car huckster." I couldn't agree more! So thats how this place does business, high end business. I have informed my wife to spread the word to her colleagues at the hospital to steer clear of this place and I have asked my son and daughter, who are also physicians, just getting started, to tell there young up and coming colleagues to not to waste their time here either. And I am telling all you out there, who have the means for an expensive auto and want to be treated with the respect that deserves. GO TO ANOTHER DEALERSHIP..
They give a price for inspection on a new car then charge $$ - nypdmounted
So I call to have my car inspected from this dealership that it was purchased from. They asked me some questions and then said it would 10 dollars..Not free like most dealers do if you bought the car from!
So I agreed to have it done by them.. I waited a bit over an hour then I see my car in the shop not on the lift on the ground by the door and I watched as he inspects it .. he inspected nothing did not check anything puts a sticker on did not reset the inspection now light on dash .. plain and simple he did nothing.. I get the bill and it is 37 dollars not 10 dollars as they quoted keep in mind my car is less than a year old with little miles on it .. I asked why it went from 10 dollars to 37 dollars and she said it had to be inspected!! Reallly,what crap . I will never go back to them again for anything. Thanks Atlantic. I see your reputation is the same as the old dealer.. last time you see me ..
Great Experience ! - Jazzy
I purchased my 2017 Volkswagen Jetta in December of 2018 at Open Road Volkswagen in Manhattan. My sales person was Jeff lssac. .He was patient, informative and knowledgeable in answering my questions. He was very detailed in his answers and helped me get the best possible deal.He worked with me to resolve any issues l may have had and completely gained my confidence and trust.l would like to thank Jeff and also the managers at Open Road Volkswagen of Manhattan who made my car buying process a wonderful experience. Jeff you're the best!!!
Outstanding Salesman Experience - BS
Just wanted to post a review on how fantastic our experience was with Glenn Zansitis. Actually had a salesman that LISTENED to what we were looking for! Not pushy at all. I admit to being a pain when it comes to spending my money, and Glenn was patient, trustworthy, and showed great integrity. (all words I would have NEVER said about a car sales experience before this!) He did his homework, was available to contact at any time, and was very accommodating to my personal schedule. Glenn never stopped working for me, and was also never pushing me into a sale. MUCH APPRECIATED and we will be going back to him for our next purchases when the kids start driving next year! Thanks Glenn! Pricing was great on new and used.
of note, I had been to Drivers Village a few times in the past and NEVER had a good experience there, I am glad that either things are different, or we just got the right guy.
See Bob Catania for a great car buying experience - sarahszew
I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania.
He is knowledgeable and works hard to get you the best deal he can. He simplified the car buying process for me and never wasted my time. He was straight forward and truly cared about helping me get into a safer, more reliable vehicle quickly. Throughout the entire sales experience he went above and beyond and, more importantly, after I purchased the vehicle he has continued to provide me with exceptional customer service.
I would recommend Bob to anyone who wants a no hassle, great car buying experience!
........ - figola
Old guy teaches rookie how to not listen to a customer and wastes everyones time to the tune of taking three days off of work to buy a car.
Great Service! - JD
I was in the market for a pre-owned vehicle in January/February, my prior car wasn't dealing with central New York winters very well anymore and I wanted something a step up in terms of performance and overall quality. After some searching I found a Subaru Forester on VW Oneonta's website that fit what I was looking for; low mileage, well maintained, the specific package I wanted. Wasn't in love with the color, but after making the trip from Syracuse to check it out, I changed my mind. Practically brand new condition, perfectly detailed inside and out, almost looks like it just rolled out of the factory.
The price was very reasonable, and they were able to get the financing in line with my budget. I also got a great offer for my trade in, and made the purchase on the spot. They took care of everything.
Everybody there was friendly and helpful, I've also called with a few questions and they've all been answered quickly and professionally. Will definitely go back for my next vehicle.
I got what I needed - Chris13535
A few days ago I was in need of a good 👍 vehicle.
I had been searching for quite some time and I had visited with a ton of dealers.
Suddenly I received a call from you.
First, I cancelled the invite but the next day I went in.
As usual I spent a lot of time with you guys.
I even called family member's and had lunch.
Eventually I got the Tiguan and thank God 🙏??🇺🇸 for sharing your thoughts and prayers 😇 🇺🇸
John Petriello - Great customer service - C4s happyguy
When I had a problem with my virtually new 2017 Golf R, John stepped up and made it right for me. He not only sold me this car but was there as my go to guy when I needed the help most. If you need a VW or Subaru you must see John.
In New York
Fuccillo Volkswagen of Schenectady
Matthews Mitsubishi Planet PreOwned
Pre-Owned Sales Manager