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He listened to my needs and Fullfilled All of them! He is... - Bethmfitch1970
He listened to my needs and Fullfilled All of them! He is an Excellent Salesman. A Pleasure doing business with Him. Would come back again
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Mark Hoxie and the whole Lombard team was amazing! Mark... - dmuzzulin
Mark Hoxie and the whole Lombard team was amazing! Mark found me exactly what I wanted! Mike was awesome with finance and the detail was so amazing! I am so happy with my new truck! Thanks Lombard Ford team!
This is the best dealership I've ever been to! I'm on my... - Mel
This is the best dealership I've ever been to! I'm on my 5th car lease all with Barry Pasqualini who is absolutely fantastic. He always hears what I'm looking for and has consistently been steadfast in delivering exemplary service and care. Gus and Dan have also been a huge help to insure we get the best deal possible and that I know the ins and outs of all the new tech. I look forward to seeing these guys each time around as I get into a new reliable and fun Ford. This is not pushy sales work, it's excellent family friendly service. That also goes for the whole Ford crew in service and all departments!
Internet Sales Consultant
This service center is outstanding especially their... - Westies
This service center is outstanding especially their attention to detail. I have never had reason to complain. the fact they have a restaurant right on the premises is an added bargain.
The team at Park City Ford is awesome! The took the time... - Jfthomas30
The team at Park City Ford is awesome! The took the time to hear what I wanted, and took the time to answer every question, explained everything I needed to know! An absolutely exceptional car-buying experience! Thank you!
Dakota was extremely helpful as always. Came in to get my... - Bbrown
Dakota was extremely helpful as always. Came in to get my wipers checked, turned out o needed all new breaks and my wheel bearing needed to be tighten. Good thing they checked bc that could have been bad!
Commercial/ Retail Sales/ Manager
Always a pleasure to work with Ken Brown and Greg Ayers.... - blackbear1967
Always a pleasure to work with Ken Brown and Greg Ayers. Got the work done promptly. We bring our F-150 and Explorer for service and are well pleased.
See Pasha at Crest Ford - Territ1019
We have purchased our last 4 vehicles from Crest Ford, and Pasha has sold us the last two. He has always been honest, never “pushy,” and truly listens to what we are looking for in a vehicle. We highly recommend anyone looking for a Ford to go and see Pasha at Crest!
sales and lease consiltant
Sales and Lease Consultnant
Whaling City's service department is great! Easy to set... - Joel K.
Whaling City's service department is great! Easy to set up appointments online or phone. Their staff is always friendly and easy to work with.
Great service Chris pointed out a nail in one of the... - jimcyrul
Great service Chris pointed out a nail in one of the vehicles tires quoted a price to fix and I authorized the repair along with the oil change & lube
Russ was extremely thorough while going over the features... - Longo_lisa79
Russ was extremely thorough while going over the features of my vehicle. I didn't leave feeling confused or uneasy as I have with other dealerships.
Absolute terrible service. Service manager did nothing to... - Allweatherllc
Absolute terrible service. Service manager did nothing to try to resolve issues with my truck. If your looking to purchase a Ford do not go to Mitchell selig Ford
The service I received at Litchfield Ford was excellent.... - borsavage
The service I received at Litchfield Ford was excellent. The coordinator was very responsive and explained the results of the diagnosis in understandable terms. Very satisfied.
Very professional team of knowledge staff members;... - Cynthia
Very professional team of knowledge staff members; courteous and friendly to all. Service and parts department work extremely well together to help the customer’s needs.
Maneck and Aaron were very knolageable helpful and... - Paul n Donna
Maneck and Aaron were very knolageable helpful and pleasant to deal with. We wouldn't hesitate to come back for our next car. The cars and showroom were very clean.
I am looking for a car for myself and my college age... - jcrockwell
I am looking for a car for myself and my college age daughter and Tom Callahan has been the most responsive salesman I have met.
Mark from the onset, AJ on the handoff, Joe on the... - sbosco
Mark from the onset, AJ on the handoff, Joe on the trade-in and George in the business office...such an easy and fair process start to finish. How often do you remember 4 names like that?? And the SUV we bought is 100% one of a kind. Glad we did business here and recommend to all others!
My wife bought a 2017 Jeep Patriot here. We got a great... - Paul
My wife bought a 2017 Jeep Patriot here. We got a great deal, as in there words, they are off the beaten path so have to lower their prices to be competitive. We worked with Dan Janus, and he was friendly, nice and helpful all the way though the transaction. They have low fees and do not pressure at all, no haggling needed, the price is already as low as they go. Overall we had a pleasant transaction, and the only thing I would say is poor Dan appears overworked and underpaid. At times he was a little slow to respond to emails/texts, but not for trying, working 10 hour days with no lunch. We got there in the end, viewed the car on Friday and drove it off the lot on Tuesday. Perhaps October is just their busy season.
Steer clear: you don't know what you're getting into!... - Steven117
Steer clear: you don't know what you're getting into!
Don't get tricked by the false positive reviews; look somewhere else!
(notably, if you intend to buy a pre owned car from this dealership)
Last winter I've made not a cheap: 44,5K $ POC deal with them.
First, I had to send reminders to get the awfully tardive paperwork done, despite the rapid full payment and the agreement on a timely service at contract signature.
Secondly; during the weeks of (totally unnecessary) waiting the truck was shown to other customers; thus, various annoying dents and (deep!:-((( scratches have occurred. If it wasn't enough, all factory rubber carpets were replaced to some low quality Chinese plastic junk.
I had to make a list of concerns, but no real actions were taken eventually. Instead, I ended up with a rather depressed "salesman" who literally challenged my words...yes, after 44,5K USD... obviously.... Hence, I had to show the pictures from the date of the deal; so, grumbling has restarted yet again, but promises were made at least... and nothing really happened again: literally nothing was fixed.
So, it was confirmed with full devotion: what all they care about is actually getting your money and you're screwed if you have a problem.
You may ask why on Earth I finished this transaction?
Well, the truck was for my sons and they liked the rare colour; secondly, because I trust Ford and its dealerships all over the country (actually all over the world), plus: I did consider positively the superficial online feedbacks too... MY MISTAKE!
DON'T DO THAT! They are misleading, notably the positive ones where wealthy elderly got spontaneously/temporarily satisfied with the Nr.10 new toy (under full factory warranty and zero milage in) from the very same dealership over-and-over again, in the middle of nowhere...
Read the critics only, carefully: you'll be better off.
Obviously: this dealership truly does not care about your business or your hard earned dollars at all (notably, if you are on the "second hand class":(((....
Anyways we survived, the truck is OK, Ford did a good job (so far) but, the entire experience with the dealership was just a painful epic misconduct full with stupid superficial improvisations.
BTW, it was a solid 800$ extra to fix all the issues they have produced with this transaction...
Atrocious customer service with depressing mediocrity!
Even one star is too much here.
Purchased a new Ford Edge and couldn’t be happier with... - MC
Purchased a new Ford Edge and couldn’t be happier with the sales and finance team that helped me. They were all very knowledgeable and informative
Stevens Ford is and always has been the best Ford... - Jeff@Blasius
Stevens Ford is and always has been the best Ford dealership I’ve ever had the pleasure of doing business with! Thank you Kim and Anthony in service for accommodating my father. They did what other service centers couldn’t and went above and beyond to ensure that his car would be fixed the right way the first time. I think it’s important that anyone reading these reviews knows that these are people you can trust wholeheartedly and no that they care about their customers well-being. Are there other service stations out there that may be cheaper sure but you get what you pay for . They may not always be the cheapest but they’re by far not the most expensive. Finally a special thanks to Mike Healey and and David Stevens for everything he has done for me and my family !
Stopped in Nov 7th to look at any beetles and jeeps.... - shopkins21
Stopped in Nov 7th to look at any beetles and jeeps. Just so happened a nice young man Nick came out to help us. He not only had us test drive a hard top beetle he found one for me. Same day he called and my husband and I went back for a test drive. Nick and John gave us the time we needed to make our decision to purchase the Volkswagen beetle bug with little pressure. Nick is relatively new with Valenti but his care and patience as well as his professional behavior was a welcome change from the usual car dealerships. We are very pleased with Nick and John and a huge thank you to Nick for all of his help.
I've got to say that shopping for a car is one of my... - r_krawetz
I've got to say that shopping for a car is one of my least favorite things to do. However, between Matt, Danny and especially Dave over at Putnam Ford they made it easy and actually somewhat fun. No stress, no long waits, no run around. Even being a little credit challenged I was able to purchase the vehicle I wanted at a fair price without the needless back and forth. Whenever my next vehicle purchase is Putnam Ford it will be the first place that I go!
Edit! Okay, so maybe it won't be the first place I go. The service department??? I have had a few issues with the vehicle since purchase. Now I have had to drive back and forth to the dealership 4 times. Seatbelt stuck, outlets not working two visits and this last time was due to failing MA inspection for the hazard lights not working. Back and forth, back and forth. I asked service department about a vibration when on the highway, they say the tires need to be balanced but I will need to pay for it. I know it's a used car but I got it 2 weeks ago. You can't cover a tire balancing?
Another edit! Basically I have had this vehicle 3 weeks. Started it up two days ago and its beeping at me telling me I need an oil change. Driven less than 800 miles and I need an oil change? Hop in yesterday take a right hand turn and now it sounds like I have the wheel of fortune under the hood. Definitely not having a good experience. Long story short, sales good. Service not so much.
Long story short, sales good. Service not so much.
Couldn't be bothered - Beyond irate
One star rating only because I can't choose no stars. Unbelievably horrible experience. I purchased new $65,000.00 2019 F250 Lariat crew cab in July from a dealer in Massachusetts. It has 3,700 miles. I'm hearing what could be a knock from the lower engine. I went to this dealer because they are local to where I work and wanted to give this smaller dealer an opportunity to service my truck in the future. All of this was stated to them when I arrived. Here's how I was received...…..First, no one could be bothered to even listen to the engine. Second, I was told (in a dismissive manner) BY THE PRESIDENT, STEVE BOWEN "If the engine is knocking and needs to be replaced we would send you back to the dealer you bought it from because we don't make any money on engine replacements and if I wanted someone to look at the truck to diagnose the knock to schedule an appointment in a week or two". This is their idea of Ford customer service. What a joke! I've contacted Ford directly an open a case to document my experience with this dealer.
Very happy. No pressure to buy, got the information... - benjamincklemme
Very happy. No pressure to buy, got the information needed in a timely manner. Got the vehicle cheaper than expected and no issues. I would recommend to anyone looking for a car. Excellent knowledge and highly professional. I bought a 2017 escape and couldn't be happier with the decision.
Let me start off by saying Russell was amazing. Went in... - Shady91x
Let me start off by saying Russell was amazing. Went in looking for a Mustang and he showed me the Shelby. I was referred to the General Sales Manager, Chris Febbraio, who insisted they wanted to sell the Shelby to a “local guy”
Good luck finding the right guy for your Shelby.
Worst car buying experience of my life! Please see my... - Katie Quimby
Worst car buying experience of my life! Please see my very long review on this dealerships Facebook page. Andrew and Anthony are completely incompetent, disrespectful and rude people. Avoid them at all costs. This dealership sold me a vehicle that was UNSAFE for the road.
My mother bought a car from here not that long ago. She... - Brooke_finch1019
My mother bought a car from here not that long ago. She absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with glasses who was extremely rude. She told my mother that it would be $105 to fix the issue. I’ve been a service advisor for 10 years, and so has my other sister. So, she wanted to charge my mother an hours worth of labor to have a technician shove my mother’s moonroof closed essentially. When my mother said she didn’t have that kind of money at the moment she brushed my mom off and sent her away. When my mom was sitting in their waiting area calling me trying to figure out what to do, she over heard this rude woman talking about her to a Technician saying, “She has no money to fix her car, so we’re not doing anything.” The only reason my mother knew she was talking about her is because she heard the rude woman say “her daughter is a service advisor.” For the record, my entire family is in the automotive industry, and we work for multiple different manufacturers. This woman is the exact reason people hate coming to car dealerships. Because of disrespectful, uneducated, unprofessional employees like this woman. How dare you disrespect my mother, how dare you try and take advantage of someone who needs help. I truly hope you see this, and I hope there are some repercussions for your actions. You should be ashamed to have this woman as an employee at your establishment, because if this is how colonial represents itself no one I know will ever come to any of your stores.
Sad that so many other people had bad experiences. Mine... - Ed B.
Sad that so many other people had bad experiences. Mine was great! Jason Grant helped me through the easiest used car purchase I've ever had, and Pedro in Financing laid out my options with no pressure at all. The price was right, the trade-in price was what I'd hoped for, the car (a Continental) is a dream.
Horrible Dealership, Bad Customer Service, Bad Management!! - Kidwave22
They are the worst dealership that i have ever worked with in my entire life. They pressured me intimidated me into signing a contract asking for more money. They gave me the car but won’t give me my Registration and new plates until I pay them the rest of the money that I couldn’t give them. They are sleez bags a scam artist who only want your money. I advise everyone steer away from this dealership. They are the worst and didn’t resolve my issue. They didn’t put me, as the customer first. They also never changed my breaks or gave me my detail.
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