206 Illinois Ford Service Centers

The service team was great. - jwasher711

The service team was great. My repair was completed on time. Mike Waddle, the service manager was great in helping me get a rental car, explaining what the issue with the car was and when I could expect it to be completed

Harvard Ford consistently provides first rate service for - sllewis366

Harvard Ford consistently provides first rate service for my vehicle. Their staff is friendly, knowledgeable and efficient.

Yes,yes,yes,yes,yep,yep, yep,yep, ya, - Gary

Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,

Had to have my battery check for a recall, the young man - valoriedavis

Had to have my battery check for a recall, the young man that came out to our house was super nice, he had to replace the battery. I’m loving this home service thing it’s awesome.

Check engine light came on over the Memorial Day weekend. - Glearn

Check engine light came on over the Memorial Day weekend. I stopped Tuesday morning to see if they could check why, without an appointment, they took it in and fixed it right away. Don’t know if any other shop would have done that.

Was treated with courtesy while there to get the oil - Chall1954

Was treated with courtesy while there to get the oil changed. It was done in a timely manner.

My experience has always been great and this visit was - FEATHERSTON.ERIC

My experience has always been great and this visit was certainly not an exception! Thank you again!

Have been customers of Packey Webb for over fifteen - Laura

Have been customers of Packey Webb for over fifteen years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be done.

Excellent timing Got right in Service Tires rotation - dstrawn1

Excellent timing Got right in Service Tires rotation Fluids Less than 1 hour As expected

My service appointment went great, scheduling was easy - jeff

My service appointment went great, scheduling was easy and service was great. Nick did an excellent job for me.

It annoys me to be charged a fee for using my credit - SWHITMON

It annoys me to be charged a fee for using my credit card. That has always been part of the overhead for running a business. What's next, charging me for water when I wash my hands? I'm sure I can find someone else to do my service work which will probably cost less for labor.

Always knowledgeable and professional service. - mekk1954

Always knowledgeable and professional service. Full explanation of the bill and suggestions on possible problems needing attention. No hidden fees.

was good and fine when i came in could wash my car when I - Jam

was good and fine when i came in could wash my car when I go for service

Haley is great to work with, I love the ability to text - matt@farmprogress.com

Haley is great to work with, I love the ability to text with her to save time on my end.

The service department staff is a G. - Dennis

The service department staff is a G.E.M.--Go the Extra Mile--with my Ford F-150. They repaired my entire issues list for the truck. Thanks again for a job well done!

Out standing service. - Melody

Out standing service. I brought a car two weeks ago. I thought bad service was just normal, but after going to Mike Murphy Ford in Morton, Il, I know good service still exists. My sales man was Kevin Towle, Alsome Guy. Didn't try to cheat me, from me what I wanted at a great price. Also kept his word on the repairs that I saw needed fix and got it done for me within the first two weeks.

Had an issue with the inner air dam on my pickup - emcleanjr

Had an issue with the inner air dam on my pickup overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me come back into work area where truck was on a lift and visually review, looks like no breakage and functioning. Lonnie was great and communicated to me what to watch for. This is the kind of service one expects, and I did so.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Jordan was very knowledgeable and helpful. - Rich H.

Jordan was very knowledgeable and helpful. We needed assistance working the Charge Point EV charger and he resolved our problem.

Great dealership! - BK & TK

Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience with them.

They were able to look into the thumping noise I was - ALFRINA29

They were able to look into the thumping noise I was hearing. They fixed it before letting me know what the issue was and did not charge me, which I think has to do with I was there a week before for issues. Their quickness before the holiday wknd was truly appreciated!

The staff is friendly and always generous about handling - Sharelle Campbell

The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do!

Jillian used my extended warranty to fix my wheel - shimorgan8

Jillian used my extended warranty to fix my wheel bearings (that she noticed not me) , she put in a case to have my back up camera fixed ( case approved saved me $600), fixed 3/4 tire sensors, explained several times when asked regarding my extended warranty coverage (showing Great patience), made sure I understood that 1/4 tire sensors may need to be replaced in the future, placed me in a rental car using my extended warranty , my out of pocket cost was $100, and she did all of this with professionalism, proficiency, and a smile on her face to say I am a satisfied customer is an understatement. Thank you so much Jillian and thank you Sutton Ford for hiring her!!

Professional, customer service a priority and service - gdalton13

Professional, customer service a priority and service conducted expeditiously. This staff is one of the best in the automotive industry.

Gordon recently helped me with my wiper blades. - Amy M

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services. Thank you Gordon!

Service Dept, and the office personal, and the owner, and - SCHRAMMINS

Service Dept, and the office personal, and the owner, and the business manger, are very helpful, nice to deal with.

Tom was able to get my car right in for an oil change. - Laura Schroeder

Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services.

Pete Abramowicz in service was great to work with. - tinamw021

Pete Abramowicz in service was great to work with. I told him my concerns and he went above and beyond to see that we were taken care of. Thank you so much for the great service!

Made car service so easy, everyone was super friendly and - Chunt927

Made car service so easy, everyone was super friendly and seemed very knowledgeable. Would highly recommend

Great service, friendly environment, beautiful display - cruz_liliana

Great service, friendly environment, beautiful display and Ed Rodriguez made sure we got the gest deal posible! Definitely recommend AL Piemonte Ford!