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Fast, professional service. Dave stood behind his... - Rick.campbell99
Fast, professional service. Dave stood behind his commitment and delivered. I will definitely use Herritage's services again. Easy drop off the day before and delivered when expected.
Top Reviewed Specialists At This Dealership
First service - edarling
Was asked to be helped for a change, instead of asking for help. It is very encouraging to have someone offer to do the unexpected. Leaves me wondering, in a good way, what else they will do.
I purchased a 2020 Jeep Wrangler from John and Heritage... - Mark
I purchased a 2020 Jeep Wrangler from John and Heritage Jeep and found both to be kind and professional. I am pleased with my interaction and would consider seeing them again in the future. I found they had the lowest price shown on the web vs any other dealer with the same.
Sales & Leasing Consultant
Vehicle Exchange Coordinator
Criswell is a dealership with integrity and honesty, I... - Dave
Criswell is a dealership with integrity and honesty, I have a Ram dealer 10 min from my house but I chose to drive 3 hours and do business with them.They were so kind to me and made my purchase a truly wonderful experience.My salesman Joe sold me a Ram 5500 chassis dump at a price that no one could touch and snapped the delivery together in 24 hours! He even drove a half hour to pick me up from a rental car location because I am from out of state. The finance manager Mark is extremely knowledgeable and had me finished in 20 minutes! What nice people. Thank you Joe & Mark
Assistant Commercial Truck Manager email@example.com
Pre-Owned Sales Consultant firstname.lastname@example.org
Pre-Owned Sales Consultant email@example.com
Great service - JAGS1307750
Don Ward always provides incredible service. Whether it is simple scheduled maintenance or a major repair he is attentive, thorough, professional and prompt. Always a pleasure doing business with him.
Great - bwingerd
The service dept is always great to deal with. Clear and informative and not to mention quick and convenient. I will recommend them all my family and friends.
Super responsive, friendly, and efficient - aku
Emily was a pleasure to work with. She put us at ease throughout the buying process, was responsive even after close of business, and helped get us in and drive out with a new Jeep in under an hour. Highly recommended!
Sales and Leasing Consultant
Used Car Sales Manager
Internet Sales Manager
My truck - LINDAMULLINEAUX
Gary is the best he took care of my truck right away he is the best person I will ever trust with my truckthank you
Dodge Ram Certified Consultant
Professional and easy to work with - troberts
Had a very transparent, quick deal with Lean Travis at Criswell. Everything went great! Got a great price up front (very quickly) and had no surprises when I got there.
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Excellent - Mike
My daughters new Jeep broke down on 95 I Had Her car towed to dealership. The service was second to none. I want to thank Chris for his help. He was Very helpful and professional. I would definitely recommend them. Thank you again for your help
I came in for multiple vehicle recall services. The... - kixaulisio
I came in for multiple vehicle recall services. The dealer had an accurate record of all recall services due on my vehicle, arranged a service appointment that was convenient for me, sent several reminders leading up to my appointment, promptly worked on my vehicle once I brought it in, completed the work in a reasonable amount of time and even had a driver take me to and bring me back from the local casino while my vehicle was under repair. My only complaint was I lost a few bucks gambling at the casino.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Excellent Purchase and Service - ArmadaDefense
This dealership went above and beyond to secure the deal for my vehicle. We worked together for about two months on pricing, and when the opportunity arose to meet my price, they politely and professionally contacted me and let me know that we had a deal. (national incentive timing)
Vernell was my sales associate who greeted me in the rain a couple of months ago (I purposely chose a rainy day so as not be be accosted by the sales vultures.). Yet, this experience was notably different and not only did she go out of her way to help me, but wasn't pushy at all. In fact, she was both professional and knowledgeable about the vehicles that I was looking at, and helped me find the specific models in inventory. She only accepted my contact info after I had asked her to stay in contact, and was the opposite of what you think of when the term "car salesman" comes up.
In fact, it was her polite demeanor and knowledgeable understanding that made me want to go back and purchase from her.
We stayed in touch over a period of months because we couldn't agree on pricing, but once we did, she was right there to assist and remembered everything about our deal from months earlier. (not the stuff in the computer, but the human aspects)
Anyways, she was a constant advocate for me and I would highly recommend going to her if you are in the market for a RAM or Dodge. Fantastic sales experience.
Such a GREAT Used Car Sales team! - Smsams
I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.
Very welcoming, direct and no gsmes - ucla81
Very much enjoyed working with the staff at this dealership. The process went smooth, and the numbers put together for the purchase were all reasonable and fully satisfied my needs.
Waiting for GAP refund - Scott1043
Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now.
Buying My son his 1st car. - qyntrell79
Keyvan was polite , knowledgeable, and a true professional. The car was already waiting for me to test drive. There was absolutely no haggling or back and forth posturing. He cared more about his & the dealerships reputation then moving inventory. That was a big deal with me.
Dewayne made getting the paperwork done a painless and seamless transaction. He explained everythin thoroughly and I appreciated his commitment to making sure that my experience with Fitz was amazing. I would refer friends and family to give them a look if they were ibv the market for a vehicle.
Super friendly, accommodating, and professional - JamesM
Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end.
Thanks for the help!
Scott and Rochelle were wonderfulProfessional and... - Terrigray
Scott and Rochelle were wonderful
Professional and knowledgeable
I will always come back
For Servize and a new be home when needed
Have a nice day
The sales staff was patient as I was indecisive in what... - JayW
The sales staff was patient as I was indecisive in what truck I wanted. Scott was knowledgeable in helping me reach my decision. After a little haggling over the price, we were able to agree to number, I felt comfortable with.
The servicing department is a scam - Sbaker
Do not come here to get your car serviced. They will take your money and not fix the issue. Its sick and they should be ashamed of themselves
Very quick to get an appointment to repair an oil leak.... - JohnB
Very quick to get an appointment to repair an oil leak. Fixed under warranty in the time as stated. Great experience, as usual, working with Steve Ritter.
Very impressed - Katie
Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they could. I would definitely buy another car from them. Thanks guys!
Very professional - batesonelectric
It was very nice experience. We worked with Mr. Watts not only was he very knowledgeable on the vehicle but easy to talk with and went out of his way to help us get the best deal for application we needed. I will definite work with them again.
Excellent service - ET
Howard was fantastic! Very helpful and honest. I would recommend them to anyone needing a new or used car. I bought two from them and will buy from them again.
New van purchase - Ron
Great staff, Steve Kemp my salesperson was informative and helped me pick the right model for my business. Kenny Wright in financing had me in and out quickly. The location is over a half hour from my home but worth the time.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
Oil change and tire rotation - Jprice33
Friendly staff and a nice waiting room. Everything was explained well with what services were done. Service didn’t take long and everything went smooth.
Go anywhere else if you value your car. - OilChange Scammers
Took my car for its first oil change here and the work didn’t get performed. I brought it in at 5000mi and used my comp oil/filter change. Get home inspect it and the oil filter is stamped “factory installed” and oil is still dark brown. I lost it on Shane and he tells me well you really aren’t due for an oil change until 10k miles so it doesn’t matter. I completely lost it then, best part is the sticker they put in the window was to come back in 5k increments. Bunch of shady people. They said they would investigate it and confirmed the work wasn’t performed. Gifted me more oil changes (what’s the point if you don’t do the work). Oh and I had to wait about an hour in the waiting room for them to do absolutely nothing. Go anywhere else if you value your car.
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