Lives up to his reputation and more! - beyondthevalley
I was starting to feel like I’d never find the car I wanted at a price I felt was reasonable and the experiences I was having with other salespeople were frustrating to say the least! I felt completely overwhelmed and confused and ready to give up.
Dave responded to my first e-mail quite late in the evening, quickly located a car to fit my needs at another dealer, gave me the best price I’d seen RIGHT off the bat with no games. I picked it up got to meet him and experience his fabulous service in person. He really took the time to walk me through the car and set up and explain the key features AND even after all this, said I could contact him personally if I had any further questions. If only there were more like him out there! As a woman, I tend to feel intimidated in situations like this. He didn’t talk down to me at all and was extremely patient. He’s a gem.
Don’t even waste your time at other dealerships, go with Dave and get your BMW experience the way it ought to be!
Top Reviewed Specialists At This Dealership
Internet Sales Director
No hassle car buying experience! - bettina2
What can I say, except great job JV, this was by far one of the best car buying experience I have. I surely recommend BMW of concord! Thanks again!!!!
Internet Client Advisor
Excellent service - MVC BMW
Excelente service good customer services good coffee nice people service on time 100 % recommended more than happy to come back
Thanks for all you done for me and my BMW X1
Amazing Service - Quick and Friendly - Stevenismyhero
I can't say enough about my experience with Peter @ San Rafael BMW. I called ahead and he had my car ready and waiting. This was the easiest and fastest car buying process I have ever had. I recommend Peter and San Rafael BMW to ANYONE considering the ultimate driving machine :)
Sales and Fleet Manager
Sales and European Delivery Specialist
Always awesome! - mroth
This is now our 3rd BMW with Center BMW and the first time I dealt with Matt. It was an absolute pleasure and a great buying experience. Doesn't get any better!!! Thanks so much!!!!!
Best service ever, great advisors! - Turbo Guy
PS bmw has a fantastic service staff,very efficient and a pleasure to deal with, they really care about you.
You can always count on quick help from them.
Beyond enjoyable! - Mray80
Everyone was absolutely great! In customer service you have to be able to adapt to who you’re talking to. We were able to be ourselves laughing and joking the whole time. I can not recommend BMW of Bakersfield enough. Go see Fancy! And yes that’s her real name lol
BMW Lease Portfolio Coordinator
Regular servicing of my 2016 BMW 328d - Glenn Della Maggiore
As usual, Chris Almeida had us covered. He provided us with a new BMW 3X as a loaner car while servicing was performed. Chris had to order an air filter--so that involved a 2-day service experience, but that was no problem. Chris also kept us updated by frequent text messages--so we knew what our status was at all times.
Problems Solver - INC1964
The service advisors at this dealership are great at troubleshooting problems I reported. The service technicians are also efficient at fixing and resolving issues service advisors listed.
Internet sales Manager
Trade in my 2015 for 2018 X1 - Charissasnewx1
At first I was going in to see about an ad they mailed me about 0 interest offer, but that didn't work for me. but I did get 1.9 interest and the 2018 X1 was a M series which we love, it was much larger. the sales and finance person was very nice. All and all, it was easy and I do love my new car.
Great buying experience - MC1025
Thanks to Nick Mills and the team at Weatherford BMW for a relaxed and fun buying experience
Test drive a couple of 6 series and Nick spent time and answered all questions- knowledgeable and patient - really easy to make our decision
Went with an awesome 650i -good deal, no hassle Great to have a guy like Nick who listens and works to get you in the car you desire
After we decided the “BMW Genius” Andony Husary efficiently explained all the tech in the car- drove off knowing the car very well
Overall 5 stars for Nick, Andony and the whole team at Weatherford BMW! Looking forward to being a long term client at this dealership!!
Mike and Lori
Passionate and Honest Sales Professional - AChoifromDaBay
I was in the market for a 4 series and came across one in Coast BMW. As I am located in the Bay Area, I initially inquired some info on it and Daniel helped me through the entire process, from getting more pictures to all sorts of general questions. When returning from Los Angeles during the Labor Day Weekend, I decided to drop by and take a look. On the way there, Daniel called me to offer my friend and I some Starbucks coffee and had them ready when we arrived the dealership. Before the test drive, Daniel presents the features inside and outside of the car along with the structural engineering principles of how the chassis is designed. To be honest, he is the first one who was able to do so, out of over a hundred of salesman I have met. He ensures I spent enough time to test and learn the vehicle before looking at the financials. The buying process was pressure free, he did not use any language or tone to encourage me to become a BMW owner, and that is during my 2 hours grinding with him. No, he did not make me to stay in the dealership, it was me who was debating the entire time. He also offered to buy me dinner since I was traveling back to the Bay Area but I declined. I have not met such a sincere and knowledgeable car sales professional, not from the Bay Area BMW, Mercedes, Infiniti, and some of the Lexus locations. There were some hiccups with the Sales Manager's "thinking out loud" and initial paperwork typos, but they have nothing to do with Daniel. Thank you for making my buying experience great. Thank you Daniel for restoring my faith in the car sales professionals and keep up the good work! I look forward to working with Daniel again!
Excellent environment and people - clina
El Cajon dealership is very friendly and welcoming, their staff is extraordinary and I would like to thank them for their awesome service.
I would definitely go back in the future.
New and Used Car Client Anderson
Internet Sales Manager
Fantasic! - randyk
Had to come down here because I got a new phone and couldn't figure out how to reconnect my phone. Service found me a product specialist and Angel made it happen in less than a min... Will come back for my future services and my new car for sure!
Integrity - Hated Audi Palo Alto
Unbelievably easy to work with--honest, straightforward and motivated to make the sale. We did all the negotiations on the phone and text AND they delivered the car to me on the peninsula! Don't bother with local BMW dealers--talk to these guys!
Great Service ! - MikeO98
I'm always happy to deal with Gilbert Pogosyan and the crack Service crew at Pacific BMW, I've been going to them for six years now, Great people and great service !!
Great customer service - Ann M. R.
Mike and Rachel were amazing! They answered all our questions and concerns. They were honest and reliable and helped us get the best deal for my dream car. They took such great care of us from the moment we walked into the dealership. Loving my x3!!
3rd BMW from Michael Georgie At Crevier - Johnsuhi3
Just leased 3rd BMW and I couldn’t be happier.
Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors.
Thank you Michael! I’ll see you in 24 month!!
BEST X5 DEAL! - Marinela
If you are in the market to buy or lease a BMW, ask for Fe Celestial in their sales department to help you! She is the best! Thank You!!!
Great lease experience on my I3 - Mina Rao
BMW sf is a good dealer to visit,
Also highly recommend mico silver, I have leased 2 cars from him, he offers great service as well as awesome price.
Car NOT to Expectations - NO MORE Sterling For ME
I purchased (ordered) a 2018 340i, loaded...There was NO walk around … the car was not washed, had two major scratches (requiring compound and buff - added two days to delivery), and certainly was NOT detailed!! I added window tint (from them) and interior was water stained.. xxx!....really STERLING!!! Think twice before buy from them...they just don't care...
Amazing experience buying a CPO i3 - bdalton
I knew which car I wanted to buy and there were no good options locally, so I took to the internet. I tried to interact with several dealers across the US with varying degrees of frustration. I discovered a nearly perfect car at BMW Fresno and reached out. From my first interaction, Hayden exceeded every expectation I had. His amazing customer service and communications made this purchase as smooth as possible. My car arrived in pristine condition and I couldn't be happier. It was obvious that this dealership is a cut above the rest. Thank you! Thank you! If you are looking for a dealership to help you through the process of getting your dream car, this is the one.
Fraudulently Induced into Leasing BMW by Nick Alexander BMW - nick-alexander-bmw-sucks
Nick Alexander BMW - Advertising Fraud
Fraudulently Induced into BMW 4- Series Lease by Lying Salesman Kyle Rancourt - BMW BUYER BEWARE!
I recently leased a BMW 4-Series Gran Coupe from Nick Alexander BMW, and had a horrendous experience with Kyle Rancourt from Nick Alexander BMW, who fraudulently induced me into leasing the vehicle.
The vehicle was delivered with a part missing, and on the good word of Kyle Rancourt, who promised that the issue would be immediately addressed the following week, I agreed to take delivery of the vehicle.
Kyle continued to play games, promising to deliver the missing part. It has been over a month, and the part has still not shown up. I have been driving around with a HOLE IN THE FRONT BUMPER.
To Nick Alexander BMW management: I understand that it may be your practice to employ dishonest sales people in order to reach your sales goals, but it is objectively bad business practice to be a penny wise, pound foolish and lose dozens of future customers over failure to make good on a promise that costs only a few dollars, and worst of all, was something that the car was never supposed to have been missing in the first place.
I have purchased and/or leased 5 BMWs over the last 10 years, and I have helped friends and family purchase and/or lease close to a dozen BMWs over the years. This will be the last time I ever come to Nick Alexander BMW, nor will I ever refer anyone to your dealership because of your lies, deceptive sales practices, and lack of ethics and poor communication.
There is no reason to come to this BMW dealership when there are so many better options in Los Angeles.
Only if the wait was not that long - SirSJW
I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back
Great service - blakesarah
Gary the service writer is absolutely the best. He really takes pride in his work the dealership in the service department is fantastic and do great service
Excellent service!! - David
Go with Zachary Rojo he gives great customer service!! And will work with you with a variety of options. My car is now in great condition.
Beautiful dealership, beautiful people. - Lovecoffeecars
The staff at BMW of Riverside are amazing. From the moment we walked in, we were consistenlty treated with hospitality and smiles. They have a very relaxing dealership with a lot of beautiful toys to look at and make it very easy for you and your family to spend an hour drinking fresh coffee while browsing. We were lucky to have Gill Iftikhar as our sales representative who goes out of his way to let you try whatever you want without any pressure. He answered all our questions and was able to find exactly what we wanted. He worked closely with Jennifer Wright in financing and Mo Malek and Edwin Sarhad in management to get an awesome deal and make the whole process effortless. I could not have asked for a better team at BMW. They all worked synchronistically to make everything easy and transparent. It is a very open and comfortable feeling there. Highly recommend.
Disrespect and poor care of customer - Lisa Milligan
I have just moved from Monterey, CA, to Oceanside, CA.
I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same exquisite attention to it's customers as I received in Monterey.
I was SHOCKED when I was treated so disrespectfully, and poorly by the BMW Dealership in Vista.
I am used to being treated like a high-end car buyer. Not so in Vista.
I was under the impression that all dealerships that sell and service high-end cars treated their customers in a respectful way.
I was told by Maya, the new General Manager in Vista, that he was "fixing" his staff and dealing with the disrespectful comments, did-organization, and poor service his dealership was showing customers.
A new General Manager needs to realize that this respect needs to come from the TOP!
I called to cancel my appointment with him, because I was ill, and asked that he call me back to reschedule. I called and left that same message with 4 different people, and 6 hours later, he had still not returned my call. He told me that he had received my message, when I called and he was the person that picked up the phone.
In talking to him, I was spoken over, and everything that I said was negated or an excuse was made.
I felt like I was not heard at all. I certainly was not treated like a BMW owner!
Bottom line: when you own a high-end BMW, you should be treated like the car that you have purchased.
Don't go to BMW of Vista! I felt like, and was treated like, I had just driven a beat up old used cheap car to a used car lot.
I will be driving to another city for the care of my BMW!
Incompetence and Indifference - TrevR
On January 15, 2018 my wife and I leased a 2017 BMW i3 REx from Hansel BMW of Santa Rosa. In California, this vehicle qualifies for Clean Air Vehicle Decals, which allows use of the HOV lane. This is a huge benefit of driving an i3 for us given that we commute 120 miles round-trip everyday from Napa to San Francisco for work.
When we signed our lease agreement, we were told by Hansel BMW that the application for the Decals for our vehicle had been submitted to DMV "several weeks" prior and that they should be arriving any day. Over the course of the next several weeks, we continually followed-up with Hansel BMW to determine the status of the Decals. Sometimes when we called or emailed, they responded, sometimes they simply did not. When they did respond, they continually told us 'we checked with our person who handles this and no Decals for your vehicle have arrived.' After 8 weeks of this same scenario playing out over-and-over, we wrote an email explaining the situation and our frustration, being sure to include multiple people listed as responsible for Hansel BMW of Santa Rosa on the distribution. This included Justin Hansel and Henry Hansel. Only then did we get a response, this time from Lorenzo Serrano.
On March 9, Lorenzo called to let us know that since the 19th (we presume of February) Hansel BWM has known that the DMV kicked the application for the Decals back to the dealership due to the vehicle being registered to my wife and I in the interim. Lorenzo said the dealer now needed to reapply for the Decals (why this didn't happen back on the 19th is beyond me) and we'd have to wait another approximately 10 weeks to receive them. That would bring the total wait time for the Decals to nearly 20 weeks. When pressed as to why the re-application didn't happen long ago and why Hansel BMW of Santa Rosa didn't disclose the delay to us despite our repeated inquiries, we were simply told "there's nothing we can do."
When you go with a brand like BMW, you expect a certain level of customer service and customer experience from beginning to end. Hansel BMW of Santa Rosa, based on our experience, is completely incapable of delivering on the promise that the BMW brand stands for.
If you got this far, thank you. Now go read the Yelp reviews on this dealer and you will see more about how they handle their customers and customer service. It is not good.
Dishonest sales people, worst customer service - Mel Qow
I bought a bmw i8 , it supposed to ship my state . They screw up all the paperwork . Now I have my car sit the garage still can’t register the car and can’t drive it . because they didn’t do any title work for registration . Just get payment and ship out the car telling me “ just go to dmv yourself with sales agreement , they will register your car “ . What a joke ? I don’t know it’s a lie until I went to dmv and got rejected . Never seen any dealership so unprofessional like this place .
It has been almost a month , sales person Still not helping . Not calling back to update. Not sure if it’s legal to sell a car unable to register.
Meanwhile I still trying to call bmw everyday to find out how to register this $ 90k car sitting in my garage.
I bought this car in augest . Now in September they still haven’t done any title work . Mainwhile the car is not drivable . All I hear is lie after lie from sale department
New Century BMW
BMW of Palm Springs
BMW of Murrieta
BMW of Monterey
BMW of San Rafael