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I need to write about Bryan who assisted us. Excellent... - Ildiko1964
I need to write about Bryan who assisted us. Excellent service! An asset to BMW
Top Reviewed Specialists At This Dealership
Elvis was the best sales advisor I have ever dealt with.... - Tony.la108
Elvis was the best sales advisor I have ever dealt with. Please go thru him
Internet sales Manager
Genius / BDLC
Frank Maharajh helped me. I always go to Frank when I... - tmattson75
Frank Maharajh helped me. I always go to Frank when I need advice on buying a car. Frank is charismatic, his knowledge and insights are deep and on-point, and he just has the best personality of anyone I know. Recommend 5 stars!
Internet Sales Manager
Kevin was an absolute pleasure to work with. This was our... - jennygadd
Kevin was an absolute pleasure to work with. This was our first new car and Kevin walked us through the entire process. I would highly recommend him!
Had a wonderful buying experience at BMW, very easy... - connersherline
Had a wonderful buying experience at BMW, very easy process! Peter Rennert helped me and he was very thorough, explained everything, and advocated for me in the negotiation process. I love the car and am very excited to be part of the BMW of San Rafael family!
Sales and Fleet Manager
Product and Marketing Genius
Pre-Owned Sales Manager
Kevin made the process easy and friendly towards my... - Ragehearts
Kevin made the process easy and friendly towards my purchase to my new eye catching Bmw! Thank you so much my friend!
We like to share the wonderful experience we had with... - nirowijesekera
We like to share the wonderful experience we had with Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we expected the usual pressure tactic of hurry up pick a car from the lot mentality. We were looking for a specific combination of color and features and we knew it would be tough to find what we want. Michael was all about winning the heart and mind. While they did not have what we were looking for, he spent close to an hour walking with us to show the cars in the lot and how wonderful the color combination would actually look in a X3. Having worked at the dealership for a very long time, Michael knows his BMWs. We were able to relate a BMW (a German brand) to a global car by showing how many countries are now involved in building a BMW. I asked if they still let people test drive their cars in Germany prior to delivery when he pulled out his phone and show us picture of when he and his wife went to Germany a few years back to pick up her convertible. At no point did we feel hurried nor having to speaking to a sales manager who is looking to get your signature. He told us that at no time should you ever pick a car from a dealership lot if it is not exactly what you want. He advised us to go home and build the car we want and send him the build code and he will get us in at a great price. A few days later we agreed on the price and he placed the order. There was no deposit or any other tactic to get commitment. It was my word, and the car was ordered, and it arrived on scheduled exactly 4 weeks to the date. It was a completely different car buying experience. If you are thinking about a BMW, I would strongly recommend reaching out to Michael Heller at BMW of Concord.
Internet Client Advisor
Everyone was so professional not pushy or pressured to... - Mrs. De La Hunt
Everyone was so professional not pushy or pressured to buy a car. From the receptionist to the salesperson. The finance manager everyone was welcoming and we had a fabulous experience! Everyone should come in and check out Long Beach BMW Love ❤️ our car! Mr. and Mrs. Michael De La Hunt
I bought BMW X1 on 09/09 from Nick Alexander BMW. Walter... - BMWX1
I bought BMW X1 on 09/09 from Nick Alexander BMW. Walter Ance and the staff has been extremely helpful, amicable and professional during my purchase. They treat customers with respect. Walter and Reza provided me with very nice explanation and also an amazing espresso. Thank you so much.
Accommodating staff, satisfied with their services. Scott... - Myrnalou
Accommodating staff, satisfied with their services. Scott from sales was very helpful. Would recommend this place to friends and family!
I have been doing business here for several years. I have... - LeslieL
I have been doing business here for several years. I have done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always feel at home and the staff. They are personable and reliable. Just purchased a new BMW with Cedric. Cedric was my sales representative a few years ago and I came right back for my next car. Cedric is knowledgeable and inspires trust. Always an enjoyable experience.
Great Experience once again Pierre was amazing like aways... - prodigy935
Great Experience once again Pierre was amazing like aways got me the suv I wanted Serg at finance put me together a great deal on ceramic coating too
Excellent Staff - both the front office (Mike and Anna -... - Larry
Excellent Staff - both the front office (Mike and Anna - managers) and the service bays. Service estimate was quick and complete with Q&A for all customers. Everyone was courteous, polite and FUN to work with!! Best BMW Service experience bar none.
My lease is up and I had planned on purchasing my car... - dpelphrey
My lease is up and I had planned on purchasing my car since I have an absurd amount of miles. I contacted Dave Townsend and within a matter of hours all the financing was done
Excellent customer service. Will highly recommend to my... - owes_rnld
Excellent customer service. Will highly recommend to my friends and co workers. Thank you Will!
This was my first visit and I only came in for an oil... - CLDem
This was my first visit and I only came in for an oil change and filter replacements. Though I bought it used, they found my vehicles records and get me squared away. The wait area was so pleasant and clean and quiet.
Had one of the easiest and enjoyable car purchases at Bob... - sarahjayne
Had one of the easiest and enjoyable car purchases at Bob Smiths! We dealt with Sam Straus who I would recommend to anyone looking at BMWs. Great time.
Was really satisfied with the service, Our sales man Alan... - Shahabt
Was really satisfied with the service, Our sales man Alan was great.Everyone was friendly. Definitely would recommend this dealership to others. Bes in OC
Adam Locke at Peter Pan BMW made the whole buying... - K
Adam Locke at Peter Pan BMW made the whole buying experience smooth and stressless. He is very efficient and easy to communicate to (he solved all my concerns and issues via texts and emails before and AFTER I bought the car!). Highly recommended him as your dealer!
In December of 2017, we had leased a brand new 2018 BMW... - armenohani
In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition is “Failure of equipment or heat source”. Luckily, my son noticed the flame right away and left the car on the side of the road. If this incident would have happened on the freeway, my son’s life could have been jeopardized big time! Even though my insurance company paid the residual value of the car (less my deductable amount) to BMW financials, they still demanded to get paid my deductable amount immediately. They had their collection department call & harass us once every two weeks for this payment. Needless to say, we were furious and called Betsy Hohmann, the Executive Customer Care of BMW of North America in Westwood, NJ to explain our disappointment on our car fire and handling of issues we were confronting with their collection department. In order to find out the cause of fire, Betsy wanted to inspect the car which was held by my insurance company for 30 days only. Since Betsy’s group was unorganized and didn’t make an appointment on time to inspect the car, our BMW was sold by my insurance company. Considering that car wasn’t available for inspection anymore, Betsy offered to give us $3500 loyalty fee if we purchased a new BMW and pay off our insurance deductable in the amount of $2500 as well. Per Betsy's offer, we ended up purchasing a new BMW from an authorized dealer in San Antonio, Texas. Per Betsy’s request, the dealer and us, forwarded proof of purchase to Betsy so we can get paid and settle our differences. Unfortunately, Betsy wouldn’t accept our provided proof of purchase, regardless of what we and the dealer provided. She kept giving us excuse why our provided documents were not sufficient. After 4 months of communications and due to Betsy’s empty promises I filed a law suit against the BMW of North America and Rusank BMW to settle our differences in court. Within 10 days of my law suit filing, Betsy responded via email that she’ll issue a check in the amount of $6k . Unfortunately, due to my law suit, I finally got the check from Betsy after so many months of aggravation dealing with an extremely unprofessional way of handling a simple case which could have turned deadly and caused loss of my son’s life. Frankly, I’ve owned numerous BMWs for over 25 years and never confronted such a horrible ordeal like our BMW 330i. I will never buy another BMW for as long as Betsy Hohmann remains an Executive Customer Care of BMW North America. Shame on BMW of North America who hires employees like Betsy who give xxxx to their loyal customers like me!!!
The service advisor was prompt and courteous; the service... - PT
The service advisor was prompt and courteous; the service was completed quickly and was followed up with communication to let me know it was ready for pick up
This dealership was so friendly, everyone seems to know... - Sweet baby girl
This dealership was so friendly, everyone seems to know who you are even though they are not assisting you. They are so friendly and caring, they work hard to meet your needs.
Andrei is very dedicated to his customer and keeps his... - Kennytrantk
Andrei is very dedicated to his customer and keeps his customers up to date with the vehicle. They have enough inventory for what cusmter need
Professional sales team. Michael provided me with... - simik.simonian
Professional sales team. Michael provided me with excellent customer service. I’ll recommend everyone to visit there.
Ask for Daisy in the service department. She is always so... - ejroldan2
Ask for Daisy in the service department. She is always so helpful any questions or concerns she will take care of you. It’s comfortable dealing with her since it’s mostly men in the service department
Awesome service from Robert (sales) and Charles... - lianach
Awesome service from Robert (sales) and Charles (service). Unexpectedly, my car was in the service center and Robert helped me find my new upgrade. Very happy with Robert's customer service. He is very knowledgeable and professional. Wouldn't want to purchase my BMW from anywhere or anyone else!
Amazing experience! Tim Grayson is the best. Very... - areohbee824
Amazing experience! Tim Grayson is the best. Very helpful, knowledgeable and he really knows his stuff! Incredible experience, would highly recommend to anyone looking for a BMW
Nothing but a scam, car salesmen who get their commission... - tmc
Nothing but a scam, car salesmen who get their commission and move to other places of employment, so they are not there to uphold the commitment of maintenance or warranty agreements. Then it becomes a he said, she said even if you have it in writing. Be ready to get scammed.
Horrible3000.00 replaced hydraulic pump and latch.... - Tombcarella
3000.00 replaced hydraulic pump and latch. Parts were glued on before so I understand they bookmark given back in pieces.
Not given the option to replace the trim
Cable not fixed as requested
Roland the sales man is a lame duck
And speaking of duck
3 calls to the sales manager and no response
As a business owner I would help my client in some way
They don t care
Service was swift and smooth just how I like it to be... - Beamon BmmRrr
Service was swift and smooth just how I like it to be from my local BMW Dealership
New Century BMW
BMW of San Luis Obispo