Genius experience - DaisyLaw
After numerous calls and text exchanges with Arthur about my new car.. I decided to go in to learn about my new car. I really do not enjoy the dealership experience, but it was easy going and I learned a lot about my new car. The genius encore program is great and every one should utilize it with Arthur.
Top Reviewed Specialists At This Dealership
Lead BMW Genius
Internet Sales Manager
Great service - kc
Dan Grammer is the reason I keep coming back to South Bay BMW. Dan keeps me informed of the service being performed. He calls when he says he will call. He is knowledgeable, attentive and friendly.
Fleet Client Advisor
Amazing day, awesome car, best deal, awesome deslership - Shaunm2
I had such a fun day buying my first BMW last Saturday. I had been looking for a 2016 model for a while and was actually heading North to check out a pre-own model. I had also inquired about a 2017 model at Murrieta and have to say that Dave is just the nicest guy I ever met. He educated me with facts to help me make the right decision. I ended changing my destiny and went to Meet Dave. When he met us, he gave us the deal we wanted. I ended up getting an awesome car with additional upgrade at a excellent price. Dave and his associates are all very genuine and easy to work with. I had so much fun buying my first pre-owned BMW at Murrieta and will definitely recommend Dave and this dealership.
Internet Sales Director
Buying a car - tthurman
Could not have been easier. Handled many items through phone and email and so there wasn't that feeling of the epic time it usually takes to buy a car. Claude was amazing
OUTSTANDING SERVICE!!! SHOCKED!! - Skeeter
Our experience buying a 2018 440i c with JV Huynh was the best experience we have ever had buying any car. This is our 3rd BMW and we would buy here again and again to have the same caring sincere desire to truly GIVE GREAT customer service. JV listened to what we wanted and what we needed as well as what we expected for the money we would be spending. We were not going to speed as much as we did however we did and dealing with JV we felt OK about our purchase after talking and working with JV. The deal was clean easy no surprises and not pushy at all which is what you would NOT expect from a sales person.
JV has followed up with us to make sure we got home safe as we live over 1 hr and half away and that we were enjoying the car! Zack the finance person was not pushy and again listened to us and did not keep trying to sell sell sell extra stuff. Straight shooter even if we were wrong!!! Having to spend a lot of money we walked away feeling no stress and still feel great about buying a new car from Concord BMW. John and Laurie
Internet Client Advisor
Seamless purchase, top quality service - michelle
Peter was excellent, from point of contact to test drive and walking me through all the options and numbers. He explained all the details of the process and everything was very clear. I highly recommend Peter and found him to be friendly and approachable, as well.
Sales and Fleet Manager
Product and Marketing Genius
Steller Service and professional experience - oshalygin
Called and scheduled an appointment with Jordan and Lance Jackson. The whole process was so smooth I could not have asked for anything more. Super professional and knowledgeable.
I was calling all over the valley and getting the run-around but not with these guys. They knew exactly what I wanted and we're able to help me get everything squared away.
I can't wait for my car to arrive and I will definitely be coming back with my wife later this year to pick up an X5.
Huge thumbs up to Lance Jackson and Jordan!
Another Great Experience! - James2018
I highly recommend Weatherford BMW and especially my salesman, Ali Samadani. Since 2007, I have purchased many cars from Weatherford BMW, and Ali Samadani is the principal reason why I keep returning. His personality, helpfulness, knowledge and guidance are always beneficial and appreciated. He is amazing and simply the best! I will continue to be a loyal customer because of Ali. He is a tremendous asset to the dealership.
Weatherford offers a large selection of vehicles in an impressive, attractive facility. The entire car buying experience was smooth and efficient. The financing person was helpful and facilitated the purchase.
Thank you, Weatherford BMW!
New tires and wheel alignment - Dufus69
I was treated with the most courteous, efficient and caring attitude that I have come to expect from Kenny Lampton. He has always made me feel like my car's care is important to the dealership and to him. In almost six years since I bought my first car, I have never left the dealership with unanswered concerns.
I have also experienced the most courteous attitude from the attendants, cashiers to the lady (I don't remember the name) that processes the loaner vehicles.
Best Service Advisor - Rcrncic
Sandy with BMW is the best service advisor. She is amazing at her job. She always has a smile on her face and answers all of my questions/concerns efficiently and thoroughly. She always calls me back. Her communication skills are exceptional.
Internet Sales Advisor
Five Stars for customer service and quality of work - JohnD
This is my second scheduled service at BMW of Escondido. Both were handled by Michael Duplessis who was very friendly and professional. This time I was given a courtesy BMW vehicle which very convenient as it allowed me to do my daily work instead of killing time at the service center.
Terrific Service - Cassie Barger
I've had the pleasure of working with Daniel Luker the last 2 times I've brought my car in for maintenance, and most recently to have the iDrive screen repaired. Terrific service. Thank you!
New and Used Car Client Anderson
Easiest Purchase Ever! - BakoBarb
Purchasing my new 2018 BMW X2 was so easy and stress free. Hector Arreola was very patient and easy to work with. He never pressured me into buying the car. He explained all the benefits of purchasing the new BMW and took care of every detail to make my purchase friendly and enjoyable.
I have never met such a wonderful, helpful car salesman!
i3 Experience - ROVIE1014
Sales Representative Elvis Blohm made us, my wife and I, feel at home all crystal clear explanation prior to purchasing the i3. Elvis so far is my best man on that Dealership.
A car of the future that help our environment on preventing air pollution.
Nicks review - Sidney
Jeff is a great service advisor, he understood my concern and took care of it and fixed my car, my car was ready the same day.
Thank you Jeff.
Integrity - Hated Audi Palo Alto
Unbelievably easy to work with--honest, straightforward and motivated to make the sale. We did all the negotiations on the phone and text AND they delivered the car to me on the peninsula! Don't bother with local BMW dealers--talk to these guys!
Service...check - andrewlzurek
Once again my service was handled flawlessly. I can count on them to take care of everything. Everyone is very professional an nice. Customer for life.
Great lease experience on my I3 - Mina Rao
BMW sf is a good dealer to visit,
Also highly recommend mico silver, I have leased 2 cars from him, he offers great service as well as awesome price.
3rd BMW from Michael Georgie At Crevier - Johnsuhi3
Just leased 3rd BMW and I couldn’t be happier.
Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors.
Thank you Michael! I’ll see you in 24 month!!
Buy your next car at Nick Alexander BMW with Joe Pinedo - Carlos & Maria Jaen
My wife and I visited Nick Alexander BMW and met Sales Representative Mr. Joe Pinedo. Our over all visit was pleasantly comfortable and without any sales pressure. We asked many technical questions and that were answered. We easily test drove several vehicles. We ultimately found the right car from my wife. Our visit was very pleasant and hassle free because Joe Pinedo was the right man for the job, He was knowledgeable and most helpful. We sealed a great deal and drove away happy with our new 2018 BMW 530I.. Again, Thank You Joe Pinedo and Alexander BMW for a job well done!!!
Thank you Tony Cardenas once again. The Best !!!!! - Evolution
I bring my BMW for service. Great crew. Also friendly and helpful. Tony Cardenas is very knowledgeable and is very efficient. I would recommend this service department for top notch service.
Great Service ! - MikeO98
I'm always happy to deal with Gilbert Pogosyan and the crack Service crew at Pacific BMW, I've been going to them for six years now, Great people and great service !!
Car still missing floor mats - Disappointed
Was purchasing from out of state - they did a good job of coordinating with me before I arrived. However, they sold the car to me without floor mats, and have not resolved the issue, despite promising to do so.
Incompetence and Indifference - TrevR
On January 15, 2018 my wife and I leased a 2017 BMW i3 REx from Hansel BMW of Santa Rosa. In California, this vehicle qualifies for Clean Air Vehicle Decals, which allows use of the HOV lane. This is a huge benefit of driving an i3 for us given that we commute 120 miles round-trip everyday from Napa to San Francisco for work.
When we signed our lease agreement, we were told by Hansel BMW that the application for the Decals for our vehicle had been submitted to DMV "several weeks" prior and that they should be arriving any day. Over the course of the next several weeks, we continually followed-up with Hansel BMW to determine the status of the Decals. Sometimes when we called or emailed, they responded, sometimes they simply did not. When they did respond, they continually told us 'we checked with our person who handles this and no Decals for your vehicle have arrived.' After 8 weeks of this same scenario playing out over-and-over, we wrote an email explaining the situation and our frustration, being sure to include multiple people listed as responsible for Hansel BMW of Santa Rosa on the distribution. This included Justin Hansel and Henry Hansel. Only then did we get a response, this time from Lorenzo Serrano.
On March 9, Lorenzo called to let us know that since the 19th (we presume of February) Hansel BWM has known that the DMV kicked the application for the Decals back to the dealership due to the vehicle being registered to my wife and I in the interim. Lorenzo said the dealer now needed to reapply for the Decals (why this didn't happen back on the 19th is beyond me) and we'd have to wait another approximately 10 weeks to receive them. That would bring the total wait time for the Decals to nearly 20 weeks. When pressed as to why the re-application didn't happen long ago and why Hansel BMW of Santa Rosa didn't disclose the delay to us despite our repeated inquiries, we were simply told "there's nothing we can do."
When you go with a brand like BMW, you expect a certain level of customer service and customer experience from beginning to end. Hansel BMW of Santa Rosa, based on our experience, is completely incapable of delivering on the promise that the BMW brand stands for.
If you got this far, thank you. Now go read the Yelp reviews on this dealer and you will see more about how they handle their customers and customer service. It is not good.
Worst experience with a car! - Dest
Car was a "lemon"! Purchased car with so many little problems that weren't fixed! Also just had car serviced a couple of months ago and now I'm having the same parts serviced again!! Worst experience ever! Didn't even have this many problems with Ford. Actually, this is the most problems I've ever had with a car in so little time. Never again will I purchase a car from this place. WORST MISTAKE EVER! I do not recommend this dealership.
Only if the wait was not that long - SirSJW
I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back
Great experience - Ruth Ann
The salesman Robert Behr was excellent. He made car buying a pleasure. He answered all of our questions. The BMW genius that showed how everything worked was so patient. I love my new car.
Excellent! - Andy
Came to BMW Fresno recently to look at cars. I've never a BMW before and was not sure if I would be able to get approved. I worked with Hayden and he was excellent in helping me get into the BMW of my dreams. He got me approved and with a monthly payment I could afford! I would highly recommend him! Very professional and helpful!
Disrespect and poor care of customer - Lisa Milligan
I have just moved from Monterey, CA, to Oceanside, CA.
I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same exquisite attention to it's customers as I received in Monterey.
I was SHOCKED when I was treated so disrespectfully, and poorly by the BMW Dealership in Vista.
I am used to being treated like a high-end car buyer. Not so in Vista.
I was under the impression that all dealerships that sell and service high-end cars treated their customers in a respectful way.
I was told by Maya, the new General Manager in Vista, that he was "fixing" his staff and dealing with the disrespectful comments, did-organization, and poor service his dealership was showing customers.
A new General Manager needs to realize that this respect needs to come from the TOP!
I called to cancel my appointment with him, because I was ill, and asked that he call me back to reschedule. I called and left that same message with 4 different people, and 6 hours later, he had still not returned my call. He told me that he had received my message, when I called and he was the person that picked up the phone.
In talking to him, I was spoken over, and everything that I said was negated or an excuse was made.
I felt like I was not heard at all. I certainly was not treated like a BMW owner!
Bottom line: when you own a high-end BMW, you should be treated like the car that you have purchased.
Don't go to BMW of Vista! I felt like, and was treated like, I had just driven a beat up old used cheap car to a used car lot.
I will be driving to another city for the care of my BMW!
ROSS THANK YOU FOR THE GREATEST SALES - carguy
the salesperson ROSS was great and sincere, courteous, and was honest to accommodate us as much as he could, but the
finance person jennifer was which I got worst deal on the maintenance for the new BMW. she charged me $2k for three years. other dealers charge similar amount for 4 years. ROSS WAS THE GREATEST SALES PERSON IN THAT DEALERSHIP. VERY COMFORTING AT LEAST TO HAVE SOMEONE HONEST, AND SINCERE AS SALESPERSON. THANK YOU ROSS.FOR THE BEST PRICE CAR YOU GIVEN ME.
BMW of Murrieta
BMW of Monterey
BMW of San Rafael