Delivery as promised - steve from SY
Carl delivered as promised with no pressure and great professionalism. Followed up on everything he said he would. I would, and already have, recommended this dealership and Carl Burt to my friends
Top Reviewed Specialists At This Dealership
Internet Sales Director
Good people - MannyX5
Appreciate the staff there. All employees are great!! Very friendly but most importantly, doing their job. Thank you Robert! As always, he takes good care of me and my car.
Lead BMW Genius
First service of new vehicle to install xZilon - Guenther
My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. However, something went array as the service department was not notified of my scheduled appointment of January 4, 2018. Nevertheless Shawn Wells finally checked the car in and performed the service along with repairing a defective front passenger seat.
The vehicle was picked up a couple of days later when Renee, a very friendly soul assisted me.
Thanks for inserting my vehicle into your very busy morning that day.
Great Service - x
Had a great experience with May at service. I was surprised that my car would have to be kept overnight for an oil change but, she got me a rental car right away and car was ready when promised.
Fleet Client Advisor
Sheila Lane provided an excellent buying experience - Michael
I had a hassle free, wonderful car purchase experience with Sheila Lane, a Sales Advisor. She was knowledgeable, honest, and extremely helpful from the beginning to the end. A truly great experience and I would recommend Anyone who visits BMW Concord to ask for Sheila’s assistance.
Purchase of a new X3 - newcar
Just bought my wife her Christmas present, a new BMW SUV X3. Our salesman, Kendrick Billingsley, went the extra mile to find the car and color with all the features we wanted. It took us a few days to make a decision and Kendrick was very responsive, helpful and patient with all our questions and follow-up. Max, our genius, taught us everything we needed to know about the car and was a great teacher regarding all the high-tech features the car came with. Eleni, our finance person, was terrific in walking through and advising us on all aspects of the purchase including all the service options we needed to consider. Great Team! and we love the car.
Terrific Service - Cassie Barger
I've had the pleasure of working with Daniel Luker the last 2 times I've brought my car in for maintenance, and most recently to have the iDrive screen repaired. Terrific service. Thank you!
Great sales team! - Aliee3
Daniel was a great salesman, transparent and honest. He even cleaned out my old car and neatly put my belongings in my new ride. I look forward to my forever free car washes as I live on a dirt road 😉 Thanks, Coast BMW!
It's all about customer service - jimz750i
I'm always greeted with respect and pleasantness no matter what service or issue is at hand. Loaner vehicles are top notch and email/text messaging service is very timely. Customer service reps know their business and deliver high-quality service with a smile.
Buying and Driving a BMW is only half the experience. - lupshaw
Buying and Driving a BMW is only half the experience.The exceptional service from BMW of San Rafael and in particular Tom Smith is what makes BMW perfection. I've owned BMW's for 11 years and had excellent service advisors. However, Tom Smith raises the bar above any car service any where.
Thanks Tom for taking outstanding care of me and my M4.
Very good service and very accommodating. - Len39
Brian Gilmore did a great job along with Regina. .
They are both valuable assets to your company .
I would highly recommend BMW of Palm Springs.
Great experience! - Knalconcel
We had a great experience leasing my new 3 series. Frank was very professional and courteous. He h derstood that we are a BMW family and helped us appropriately negotiate a great price for my new car. We have family in the area and would definitely recommend him to help anyone with their BMW purchase! Thank you, Frank!
Leasing made easy!! Micheal great service. - Catgonzalez
Michael is professional, knowledgeable and patient. His friendly approach made this process easy. I could have gone anywhere but Michael made the difference.
Love my car , Thank you
Seamless experience - Lkflinn
Working with Anita was great! She was transparent, easy going and I felt like my time wasn’t being wasted. It was an enjoyable experience all around and I would recommend her to any friend looking for a BMW. Thanks again!!
Exceptionally convenient. - JAS
Jessica delivered the most convenient car buying experience imaginable! She was informative, prompt, and responsive. The whole process was easy and I wound up with exactly the vehicle I wanted.
Internet /BDC Manager
Thank you BMW Riverside (Thanks Rene) - 60mileBMW
Rene thanks for all of your help. We did not expect to purchase on a single visit but after all the time you spent with us we came home very happy and looking forward to our next purchase. Thanks for helping me make my wife so happy on her 60 mile daily commute.
We definitely recommend you and BMW Riverside the place to shop and service our cars.
Tom and Jeremy were very helpful and knowledgeable - BLKJACK
We came in on the 31st to trade our daughters car in. They worked with us and made the experience an easy experience.Going to fiance was an easy process and no trying to sell us more than what we needed. Jeremy gave our daughter a large red bow because this was her first car she actually purchased. It made the sale of her 330i a fantastic experience.
Great Experience - AW8
Kai Fuller was and continues to be very helpful with all my questions about our new BMW.His initial meeting with me answered all my questions at the time and subsequent new ones have been answered over the phone.
VERY HAPPY WITH MY NEW 2018 X1 FROM NICK ALEXANDER BMW - jpenn
Love my new BMW... Julie Sanders at Nick Alexander was amazing. She was really thorough in her search based on my criteria, was very communicative and her follow through was excellent. I feel like I got a great deal on my beautiful 2018 X1! It's such a good feeling to go through the car leasing process with someone you feel is really looking out for you! Thank you Julie!!
Nicks review - Sidney
Jeff is a great service advisor, he understood my concern and took care of it and fixed my car, my car was ready the same day.
Thank you Jeff.
Integrity - Hated Audi Palo Alto
Unbelievably easy to work with--honest, straightforward and motivated to make the sale. We did all the negotiations on the phone and text AND they delivered the car to me on the peninsula! Don't bother with local BMW dealers--talk to these guys!
Purchasing a new car - JP
I purchased a 2016 X3 D. Found exactly the car we were looking for. Used the Costco discount plan. Great car and dealer was easy to work with. Adam Locke was great.
Just Find Pamela Allen - Ryan
The shining star at Ontario BMW Service is Pamela Allen. I will save you the long drawn out story of battling the automatic phone lines, customer services representatives not returning phone calls, managers not following up regarding a part and the technician that damaged my seat. Through it all, I found Pam who understood my frustrations, went the extra mile to ensure my car was fixed appropriately, provided a loaner car, and took a personal interest in my car like it was hers.
Tip 1: Get Pamela's email address. That is the most efficient way to communicate with her. With her email address, you become not just a customer but treated like family.
Great lease experience on my I3 - Mina Rao
BMW sf is a good dealer to visit,
Also highly recommend mico silver, I have leased 2 cars from him, he offers great service as well as awesome price.
Great Service ! - MikeO98
I'm always happy to deal with Gilbert Pogosyan and the crack Service crew at Pacific BMW, I've been going to them for six years now, Great people and great service !!
Active Recalls! Yet charged $171.52 for Cas Cap '08 BMW X5 - Mohican
On 10/31/17 my Check Engine light came on.Currently there are 6 active recalls on my car, to include the Fuel and Exhaust System. I took the BMW in for the recalls and I was told the problem was a faulty gas cap. I was charged $171.52 for diagnosis and gas cap. Mechanic Steve Mayfiled asked me if my car is leaking oil, I replied No, Never! I am certain because I have a very clean garage floor where the car is parked. He said he noted other faulty codes on the diagnoses test. He said I should schedule to get this repaired immediately. NOW, I bring my car home and it's leaking oil from the engine along with service lights (Brake & Service) coming on. Not to mention the hood on my car won't close properly. What a coincidence!! So only the Fuel Pump and Air Bag were replaced and the Exhaust System was not even mentioned! I told Steve Mayfield that I researched the site Cars.com regarding the recalls and he said they are not accurate with the information. My complaint is that my car is worse off now than before I took it in and I have called regarding the hood and not even gotten a call back after I sent the message URGENT! What a shame!!
Sterling BMW - The Best Little Dealership on PCH! - N
I highly recommend Sterling BMW; I can't believe I had never heard of this family-owned dealership. Mr. Bill Mc Adam is amazing; he took the stress out of the car buying process. Ask for him if you are looking to purchase a pre-owned vehicle, he was honest and straightforward without making me feel pressured. Ms. Ruth Sinfuego is awesome, she made the car financing process painless and answered all of my questions; she went above and beyond to make me feel comfortable and explained everything clearly. Both Mr. Bill and Ms. Ruth made my experience the best ever; great customer service. I traded in my Certified Pre-Owned 2010 528i for a Certified Pre-Owned 2015 528i. . . Couldn't be happier.
EXCELLENT AS ALWAYS - TheMonaghans
My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car.
With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other.
Out of their way to be helpful - Intubater
Had routine service appt scheduled and day before tire went flat. Contacted service and they had tire in stock and were able to complete on a busy Saturday including the warranty claim. My service adviser Brian even helped wash my car to get it all done before they closed. Awesome experience!!
I love my I-3 - Frank
No problems with the car, the people who sold it to me or service! I'm still waiting for touch up paint for a tiny spot on my rear bumper, the last I heard that is was on back order. I can live with that🎈🎈
BMW of Murrieta
Internet Sales Manager
Internet Client Advisor