57 California BMW Dealers
Sidney is one of the best service advisers I ever meet. - Philip Ng
Sidney is one of the best service advisers I ever meet. He is well knowledge BMW and quickly responds to all questions.
Top Reviewed Specialists At This Dealership
Internet sales Manager
This was my first time working with this dealership and - chk
This was my first time working with this dealership and with Lupe. He was straight up -- good information, & clear and honest when questioned on items that are part of BMW's standard recommended service.
For example, based on his clear explanation of various items, I ended up declining replacement of a cabin air filter and also declined one particular service check that I didn't think I needed. Other owners might choose differently, of course, but my point is that he let me choose and didn't try to hide, obfuscate, up-sell, etc. This is how it should be & speaks well of Lupe & the dealership.
Internet Sales Manager
2020 BMW X5, Individual BMW lease return purchase We - gulleys
2020 BMW X5, Individual BMW lease return purchase We highly recommend this dealership based on our experience.
Pacific BMW is an exceptionally well run and courteous - davidmgale
Pacific BMW is an exceptionally well run and courteous dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more satisfied. Since BMW owners are pretty loyal customers the big difference is the dealer’s sales and service staff and the folks at Pacific BMW are the best I’ve ever encountered. But most of my praise goes to James Kim, who’s an exceptionally knowledgeable, attentive and thoughtful sales person. He followed up on my order of a new i4 from beginning to end, keeping me up to date and responding immediately to any questions with candor and honestly. He’s the best car salesperson I’ve ever had.
I had the opportunity to work with Kevin when buying my - JR
I had the opportunity to work with Kevin when buying my X5 M50i. He was very knowledgeable and extremely helpful.
Alexander Barrera and his Sales Manager, Peter, had - pperez1390
Alexander Barrera and his Sales Manager, Peter, had provided such an excellent customer service! They were very patient, knowledgeable, and will totally recommend any time.
Internet Client Advisor
I've been going to this particular BMW dealer for around - scottstanley
I've been going to this particular BMW dealer for around 10 years. I've leased car after car and I've received consistent, quality service in every interaction. My sales guy, Peter Rennert, is the absolute best. He has always given me the impression that he cares most about me and meeting my needs. Buying a car is usually a big stressful ordeal, but Peter makes it comfortable and fun. I so appreciate everything he (and his team) has done for me and I'll certainly be going back for my next lease! Thank you, Peter!
Sales and Fleet Manager
Product and Marketing Genius
Pre-Owned Sales Manager
It's not everyday you encounter someone who not only does - Veronique
It's not everyday you encounter someone who not only does his job thoroughly, but does it with enthusiasm and a smile. Michael Parker at BMW service department is a Gem! His follow-up is great, he keeps you informed every step of the way and genuinely cares that your concerns are resolved! Thank you. 😊
Greg Locastro, was incredibly helpful. - Vguadamud
Greg Locastro, was incredibly helpful. He made us feel welcome and comfortable, He was able to explained everything clearly. We will definitely come again and have Greg help us
The salesman was fine-helpful, pleasant-Javed Ahmadzai. - Mersacks
The salesman was fine-helpful, pleasant-Javed Ahmadzai.
Service took a long time and was very pricey. However, I’m hoping(and have no reason to think otherwise)) they did a good job
The customer service provided by Jared was exceptional. - Thume
The customer service provided by Jared was exceptional. He was professional and a pleasure to work with. Jared made the car shopping and buying process smooth. I highly recommend BMW of Ontario.
Excellently dealer I recommend for all my family and - Blu.email@example.com
Excellently dealer I recommend for all my family and friends the location is clean , the services is excellent and results are awesome
Israel, my salesman was very courteous and knowledgeable! - amazinglygracegraceful
Israel, my salesman was very courteous and knowledgeable! Good personality. Pleasant to deal with! I would buy another car from him anytime!
I brought my car in for a servicing recently and had the... - Claire
I brought my car in for a servicing recently and had the pleasure of working with Anna and Brandon. I've never had a car servicing go so seamlessly! They were both kind, attentive, and communicative from start to finish. I've had a squeak happen randomly in the front of my car and Brandon went above and beyond to help figure out what it was. I don't think it was his job to do that but he took on the task without hesitation. Anna was quick and efficient in getting me a loaner car and was super sweet to speak with. She makes you feel comfortable and welcome. Excellent service all around! :)
Thank you John and Henry. - Cyndy L
Thank you John and Henry. I drove up from Orange County and you guys made the process easy ( and fun). We were looking for a used X5 that was listed on the website, while we were at the dealership, John sold me a nicer X5 that was the same price! Thank you for looking out for us. You have a customer for LIFE!
Greg and Shant made the experience buying out my lease - Rhr1310
Greg and Shant made the experience buying out my lease seamless! They were professional, personable and extremely efficient. Exceptional service!
Loved the total experience of test drive and service - Quiara927@gmail.com
Loved the total experience of test drive and service from knowledgeable sales person to signing of contract.
Do not take your car here for Service! - Darren
Do not take your car here for Service! Buyer beware! Worst service ever, and last 3 times bringing the vehicle in, miraculously found new issues! Bring in for an oil change, and end up with a screw in your tire! Brand new tires on top 2 weeks old, no indicator of a leak, no click sound from screw hitting pavement, no proof given to customer of the nail in the tire prior, rather only shown after pulling it out, which then created a leak! Of course, not patchable and new tire is only $600 right? FFS Total scam artists and there is no physical way (Physics speaking) this screw got into the tire via driving based on its length, type and size! Better check your tires, and service manual, before bringing your car to any dealership these days. Of course, can't patch it, and even better, they don't have the tire in stock anywhere! See how that works for the customer? I will NEVER go to Irvine BMW again, especially after owning 6 BMW's, and will now consider a different brand after this experience and several other horrendous, costly service appointments. Go anywhere else BUT here. BTW, their managers and supervisors, total joke and need customer service re-training.
Awesome cars with reasonable prices! - Juan Vera
Awesome cars with reasonable prices! And best customer service from staff, ask for Justin Fortuno. he is really helpful when you are looking for cars.
Super easy process, got a great car in this tight market, - jc2015
Super easy process, got a great car in this tight market, go see Jeremy he’s the best!
Everything was - Danny
Everything was perfect.
I will send my friends.
Thank you for everything
JOLENE GUZMAN ( Internet client advisor)
JOLENE - Demon Shadows
JOLENE GUZMAN ( Internet client advisor)
JOLENE GUZMAN! Outstanding person to work with. definitely knows how to treat the customer and definitely knows how to provide good service. A wonderful person to meet and work with if you go to this location. Thank you for my M8. Without your help, all would have been lost! You rock!!!!!!!!!!!!!!
Excelente service, everyone at the dealer goes far beyond - Alejandro
Excelente service, everyone at the dealer goes far beyond to help you and make sure you are having the best experience possible specially my Rep Robert Perez who is always ready for me!
Fabian in service, John as service manager who has helped - Allengt3
Fabian in service, John as service manager who has helped me for years and JR in sales will get the job done
Ordered a wheel lock key and paid for over night - Chris1
Ordered a wheel lock key and paid for over night shipping 3 days ago no transportation and now they tell me that it wont be there until next week and wont help come up with a solution to my problem that was caused by there mistake it would $200 to tow my car there and back I told them not our problem and that I just have to just deal with it and that’s it’s not there problem.
Dealership is clean, great service people. - James
Dealership is clean, great service people. Service advisor John was friendly and helpful. Couldn't ask for more. Definitely will be working with John again when I'm in for service again.
Great service and terrific staff. - Laurakestermd
Great service and terrific staff. I always go here for everything and to top it off Laura is amazing!!!!!
We have had a terrible experience as an out of state - James T
We have had a terrible experience as an out of state buyer with this dealer. They sold the car before they legally owned the vehicle. We have have spent 3 months trying to get them to complete the correct paperwork with there financial services division, to obtain a title, so that they may put the vehicle in our name. We have currently spent more than $35k, and can not drive our vehicle while we continue to make payments. It is in our driveway with no registration. If you are out of state, I would not recommend business with this dealer. There communication is poor, and no single individual will help you with after sales service or registration. We are considering getting an attorney involved to return the vehicle as we can not use it.
Came in and was greeted by Brian and he made me not want - Kaitie
Came in and was greeted by Brian and he made me not want to work with bmw anymore. I get if you are having a bad day or something but you should never take it out on your customers. Had a great experience with a different sales person though so this review getting a 1 star is for Brian
Amazing top notch service, large inventories, - Preston.praxedes
Amazing top notch service, large inventories, knowlageable sales consultatant, very helpful with everything and will
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