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Exceeded expectations - ask for Dave! - Mk
Recently moved to the area and visited BMW of Murrieta to check out a pre-owned I3 to help with my commute to work. From the moment I arrived to their beautiful and clean location I was greeted and offered help every step of the way. I was extremely impressed with my sales representative Dave Townsend. He made me feel right at home and had multiple options and ideas to make my new commute more cost effective. He truly listened and took the time to uncover all of my future vehicle needs. His follow up skills are impeccable and has continued to help me find the best vehicle to suit my needs. Having a strong background in customer service, I am quite picky! I would highly recommend Dave as working with him is truly an excellent experience!
Top Reviewed Specialists At This Dealership
Professional and friendly service. Everyone was very... - Sheri S
Professional and friendly service. Everyone was very helpful and I got my car back sooner than expected! Very happy that you are open on Saturday's for service. Thank you!
Senior Sales Consultant
Shahe is very professional and caring.He provided us... - Amysoulakhian
Shahe is very professional and caring.
He provided us excellent service!
I highly recommend Shahe for your BMW complete services.
At Central BMW dealer in Sherman Oaks
Internet Client Advisor
Friendly and professional staff and manager. Got us the... - moneill290
Friendly and professional staff and manager. Got us the car we wanted and a deal we’re very happy with. The best car buying experience we’ve ever had. We’ll be back for our next car.
"The Ultimate Driving Machine and a Great Team" - marydean0
I recently undertook a search for a new vehicle. My last car purchase was from BMW of Monterey so I decided to check the dealership out again. I was impressed with Ray's solution sales approach, his listening skills and his customer driven attention. I purchased a low mileage 330i, 2019 loaner. His follow-up was excellent and he was not pushy.
I worked with Joseph on their Genius Team to orient me to the amazing features of the car and assist me with any technical issues. I purchased the car before Thanksgiving and Ray called me just this week after a welcome email to confirm that all was working well. I love the car and am very impressed with their interest in building a working relationship with their team! Thumbs up!
Sheila and Sayed - Happy Buyer
Both Sayed and Sheila worked together to make my experience outstanding. It was unbelievable how thorough and professional they were. Great car buying experience! I would recommend this dealership to anyone.
Review of Elvis - cjsteinke
I leased two vehicles through Elvis for my wife and each time it was a great experience, very knowledgable, patient and worked out a great deal for me and my wife. I will always return to Elvis for any new and CPO BMWs!
Internet sales Manager
BMW 2018 - JIHWANG4
Great dealership!!! Chris choe, Narek, and oneill are great. This is my 5th BMW from Pacific and I’m always pleased. Chris is always so helpful.
Internet Sales Manager
Appreciation for Luis - millerhome98
This was our first experience with BMW of San Rafael and we were very pleased with our service, particularly with Luis Chinchilla. We purchased a pre-owned car and appreciated Luis' professionalism and timely follow up throughout the process. He went the extra mile to hold the car for us to view (we were coming from two hours away), arrange for the detailing (including paint touch up and rim polishing) and delivery to our home. We are very happy with our "new" car and would recommend Luis and BMW of San Rafael.
Sales and Fleet Manager
Product and Marketing Genius
Flavia responded quickly to my inquiry via Car Guru. She... - bzgray
Flavia responded quickly to my inquiry via Car Guru. She answered my questions, emailed me the Carfax and then referred me to Raoul.
I then dealt with Raoul who was also responsive and managed to broker a negotiated price to my satisfaction before I made the 50 mile trip in a storm to come check out the car.
He was quick, efficient and knowledgeable and provided honest details about the car and didn’t pressure us to buy.
He was delightful to work with -loved his stories of his travels around the globe.
Harry IS AMAZING. He set up a time for me to come in and... - Cencalkatt
Harry IS AMAZING. He set up a time for me to come in and look at cars. I ended up driving away in a new car. Thank you Harry!!!! Harry makes things happen. YOU WONT BE DISAPPOINTED WORKING WITH HARRY BENNETT.
Inconsistent Service and Information - MJ
I wanted to write a complaint to BMW North America and wherever I can write complaint to correct how Mckenna treat customers, but I decided to start from here.
I made an appt for Friday(9/27) for my fog light malfunction notice. One of the representative checked the vehicle and let us know the detail of our warranty. Maintenance warranty expired at 36k mileage, but the fog light might be under the regular warranty 50k mileage as long as it wasn't due to any damage. I completely understand how the warranty works so I let him know it's fine.
He let me know that I can pick up the car the next day (Saturday) and offered to provide UBER ride.
I unfortunately needed to get the car back on Friday, so decided to reschedule for Saturday morning.
Something came up and I couldn't go on Saturday, but rescheduled for Monday(9/30).
When I got there, Claudia helped me and she checked the vehicle and let me know the same warranty detail other representative told me, so I let her know that I understand the coverage.
The main difference was that she went to check with the Service Manager Armando and told me due to some damage under the fog light, in order to run the diagnostic I would have to pay $95, and if the malfunction was not due to damage, I wouldn't have to pay. When I let Claudia know that previous representative didn't need me to pay that $95 to run diagnostic and the only reason I didn't leave the car was due to needing the vehicle on the same day. She then tells me that he might haven't seen the damage, and that diagnostics are usually $180 but I'm only doing it for $95 in case it was due to damage.
I was so upset with their service and asked for the manager's business card, and he didn't even come out to explain or give the card himself. There are closer BMW around where I live, but I went to Mckenna, because that's where I purchased my vehicle, but this service made me realize they are not consistent with their service, and seems like they try to charge customers every penny they can.
The scratch below the fog light is noticeable, but the first representative was willing to do the checkup and let me know if it's covered under the warranty, but Claudia / Armando wanted to charge $95 for just doing the checkup before even finding out if it was covered under the warranty or not.
Funny thing is I just came to BMW in Buena Park where it's closer to my house, and they are checking my car as well as fixing the fog light. Much more friendly service, and the manager is actually on the floor checking with his employees and customers to make sure they are getting treated right. Much different environment then Mckenna where the manager is just in his office.
Hope this review helps Mckenna give better service to other customers moving forward.
Excellent Service Appointment! - BMWFan
Received excellent service from Alen Y. in the service department. Alen is always friendly, knowledgeable, and always ensures the my wait time is minimal. He is excellent at communicating status updates as well as what to expect at each appointmemt. It's refreshing working with individuals who care about their customers!
Service is slow. - Raul
Took vehicle in for 9:45 am scheduled oil change. Its 3:10pm, and still waiting. I text service advisor to at 12:26pm, was told the tech was out to lunch and vehicle would be ready at 1:45pm, then for a wash. Almost five and a half hours later, still waiting. Ridiculous
Very Impressed - hayk
I was very impressed with the level of service provided by Sergio Herrera at BMW of Ontario. From the point of scheduling to the shuttle ride. Everybody was very courteous and timely.
Painless - Painless
I enjoyed the process...didn't feel any sales pressure to buy now or else. I found exactly what I was looking for, at the price I wanted to pay.
5 Star Customer Service - J3GO
I was greeted with an at ease no pressure experience in knowledge of my BMW I purchased from Micheal Ramirez. His customer service is more than five stars.Im very happy and satisfied.I love my car
Unbelievable communication while my vehicle was at their... - Reza Ghavami
Unbelievable communication while my vehicle was at their repair center and professional work done. The manager and his staff were respectful and accommodating. Thank you.
I recently leased a X1 from Irvine BMW. Brandon Kim... - Anna
I recently leased a X1 from Irvine BMW. Brandon Kim helped me all the way from my old lease return and the new lease. He answered my questions promptly, found a new car that met all my requirements quickly, and offered me the price that I am very satisfied. The whole process was efficient, smooth, hassle-free and pleasant! This is the third MBW Brandon has helped my family. Thank you Brandon!
Great Experience!!! - Jessica Y
I was referred to Manny by my best friend who got a car from him. We talked on the phone prior to coming in and worked out some numbers. Came in, lived the vehicle, numbers didn't change and the whole process was easy and quick. Thank you Manny for all your help and hands down will refer you anybody who wants to buy a BMW.
Jorge is always helpful and get me in and out quickly.... - Stefherrera
Jorge is always helpful and get me in and out quickly. He is a great service advisor and would most definitely recommend him to everyone
Went in for some brake light trouble and they fixed it... - saezemail
Went in for some brake light trouble and they fixed it under warranty. I'm always impressed with the level of service. They take good care of their customers.
I just purchased my second BMW from Ed Fuentes. The whole... - David
I just purchased my second BMW from Ed Fuentes. The whole process was so smooth and he is very honest and upfront!! I highly recommend him and this dealership as a whole!! Great people. Brad is finance is also very good!!
Great cars/Best Team - gilcaravantes
Almost impress me the quality of service I get from Niello BMW. Sales, service or parts, the Team at Niello is very knowledgeable and always greet you with a smile.. Making Car buying a breeze.
Mark King. Best Salesman on the planet. Thorough, honest,... - pdude
Mark King. Best Salesman on the planet. Thorough, honest, hardworking. Got me everything I wanted; showed a lot of hustle, and I was in and out in an hour with a brand new beautiful BMW!
Terrible Customer Service - havasuonthelake
Laziest dealership I have ever encountered, let alone a BMW dealership. I ask Susan in the internet department three very simple questions on a new 2020 X7 M50i priced at over $107k; window sticker, actual mileage, and lease vs purchase payments. Susan failed to answer all three questions that I ask. Then I get a satisfaction follow up from Johnny the manager in which I responded and stated that I simply ask Susan three questions that she failed to answer. He never even replied. Terrible customer service. I will stick with a Sonic BMW dealership, better customer service, better price, no doc fees and they are a publicly traded Fortune 500 company.
Best dealership ever! I have bought my last 3 BMW's from... - tamekarogers
Best dealership ever! I have bought my last 3 BMW's from here including my son's BMW. Wonki takes care of me and makes my transaction stress free.
I took my car to your dealership and was quoted for... - Jessetoyexpress2000
I took my car to your dealership and was quoted for repairs that repairs have been already been made. I spoke with Russ your service director and said I would look into it that was not right I called again said he could not do anything I have been trying to reach mr Fitzpatrick and leaving voice mails but no response so probably the gm won’t get this message
Jose Meza pays attention to my service needs and always... - mlchance0358
Jose Meza pays attention to my service needs and always does a great job! I drive from Palm Springs for better service than local dealer.
Great experience at Stevens Creek BMW! - TFB
Bought the "brass car" used 530e fully loaded. The whole experience was swift and easy. Thanks TJ for your great customer service. BTW their Service Department is awesome too.
New Century BMW
BMW of Monterey
BMW of Murrieta
BMW of Palm Springs
Director of Sales