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I am a first time Toyota buyer and I couldn't have picked... - G Curry
I am a first time Toyota buyer and I couldn't have picked a better Toyota dealership to buy from. The dealership was clean and very organized. All employees made sure they sanitized all surfaces and went the extra mile to limit any possibilities of the spread of coronavirus. Richard Ponulak was the salesman who sold me my new Avalon. Rich was completely professional and carried himself with great pride. He was very knowledgeable and helpful about all the questions I had. A first impression means everything in life and Rich definitely left a great, lasting impression on me for the future. I'll definitely recommend friends and family to this dealership, and more specifically Rich, if they're in the market for a new/used vehicle. David Racine and Mukesh Mehta were two more associates that were very nice and helpful during the buying process. I am more than satisfied with my experience at Toyota of Naperville!
Top Reviewed Specialists At This Dealership
Working with Anderson Toyota was stress-free and easy as... - RhymingOrange
Working with Anderson Toyota was stress-free and easy as always. The staff was friendly, enjoyable to work with, and made me feel welcome. My dealer, Don Smith, made me feel comfortable, and never made me feel like my budget was impossible. He helped me identify pros and cons, and was honest and upfront about my options from the start. Andy worked with me to get the best interest rate, and provided me several options for getting there. Kim in finance was exceptional as well, and helped me find protection for my car that met my needs, without making me feel as if I was being pushed or forced into purchasing something I didn't need. Overall, a pleasant experience in what can be a very stressful time.
Toyota new and used car sales
Lexus, Toyota and Used Car Sales
Brought my Cadillac in for service. Ended up w a 5700$... - bunky8980
Brought my Cadillac in for service. Ended up w a 5700$ trans. The whole time Tony Malzone practically begged me to buy a low mile,trade in. Didn't happen!
Was back this week for clogged cattalitic converters,4000$,. This time Tony succeeded!A new 2021 Cadillac XT5, and in the middle of our "negotiations " my grandson came in needing a car. He bought a 2018 Toyota Camery! He is extremly happy. I can't put into words how happy he is. He even was able to lower his insurence cost.
So, Tony Malzone made a lot of people happy on cinco de mayo.!!!
Wanted to say a little about the service dept. Steve Lach has allways been very helpful, and patient with all my needs especially this last week! Thanks Steve!
Sales Consultant/Toyota Manager
Great service and the nicest people who are looking after... - raemers13
Great service and the nicest people who are looking after my interests. I highly recommend Fort's service department. Thanks Chad and Jenna for making my experience great!
Gene was thorough and thoughtful about my purchase. I... - Catherine
Gene was thorough and thoughtful about my purchase. I appreciate his knowledge of the product and the clear communication. I would refer him to friends. I look forward to speaking with him about concerns for my vehicle, should they occur.
Sales Consultant Master
Recently purchased a new RAV4 from this dealership and my... - RAVcar
Recently purchased a new RAV4 from this dealership and my salesperson was Jerry Giec. He was professional & found the exact car I was looking for. Jerry is experienced in sales & does a great job serving his customers. I have bought vehicles from him before with the same great result. I have and would recommend Jerry Giec & this dealership to others. One of the most important things I like about Jerry is that he does NOT waste people's time. I will continue to tell others about my experience.
My visit was very professional from the moment I stepped... - Susie
My visit was very professional from the moment I stepped in the door at the desk they determined who my salesperson should be and called him out to meet me. He reassured me and showed me the fax sheet on the used vehicle I wanted to purchase I was a little leery. He let us make a test run in the vehicle and asked did we observe any issues on our test run. We had a good time. He had a great since of human and so do I. I am completely satisfied with the dealership and the sales per Breon Williams bless his little heart.
Sales & Leasing
We knew what we wanted and everything was ready and... - BITSTEELECLAN
We knew what we wanted and everything was ready and waiting for us when we came in to purchase. Smooth process from start to finish!
Toyota Product Specialist
the dealership is great the only thing that went wrong... - jim
the dealership is great the only thing that went wrong was when i visited there i was looking for a tundra with a eight foot bed only to find out that toyota doesn’t make a truck without that little useless seat behind the driver’s seat was very disappointed why don’t they make it anymore
About a month ago I purchased a 2018 Toyota Camry. I... - gmodory
About a month ago I purchased a 2018 Toyota Camry. I really wasn't about to purchase a car until I test drove it and looked it over. I was meet at the main entrance by Sales Associate Akash Brahmbhatt. He immediately made me feel welcome along with my wife and son. I told him what car I was interested in. We all took a test drive. Akash did something that made him a great sales associate. He didn't try to sell himself. He didn't try to sell the dealership. He focused on selling the car. Pure and simply. Slowly and patiently he convinced me to purchase the car. Throughout the day we worked thru the paperwork, trading in of my car, and of course the payment. He took me step by step. Never in a rush. He really cared for me as a customer. Akash provided exceptional customer service. Kudos to Akash for being the right person at the right time.
They were absolutely amazing. Melissa made things so... - Isaac.torres18
They were absolutely amazing. Melissa made things so smooth and stress free. She is personable, honest and very knowledgeable. I felt like she valued my time and I never felt like a bother even though I asked a lot of questions. I would recommend Melissa and Elmhurst Toyota to everyone I know.
I bought a 2021 Toyota Tacoma from Luke. He was... - Lauren2007
I bought a 2021 Toyota Tacoma from Luke. He was outstanding to work with. Knowledgeable about the vehicles that met my needs. He was friendly and made the process of buying the truck so pleasant. It's usually a very stressful experience buying a new vehicle and Luke made it an enjoyable experience. Thank you for your patience, knowledge and experience helping me find the perfect truck for my needs Luke! You were a pleasure to work with and I look forward to working with you again.
Just bought a new Camry from Newbold Toyota, Very pleased... - Janice
Just bought a new Camry from Newbold Toyota, Very pleased with our salesman Josh. Great knowledge of inventory and features. He was very helpful with delivery of our new car! Relaxed environment.
We began our search on a rainy day fall 2020 and finished... - bsudbrink
We began our search on a rainy day fall 2020 and finished our search on a s snowy day in April 2021. After reviewing vehicle descriptions and looking at specifics, this dealership put it together for us. From sales professionals Chad and Sean we were ably assisted along the way. The process for purchase went smoothly. Highlander Hybrid pick up post paperwork was just great. Never at any time did we feel pressured or detained.
Patty was the best. Insured that I was 100% satisfied.... - JJC
Patty was the best. Insured that I was 100% satisfied. She came out to my vehicle to personally inspect it with me. Fabulous job & very happy.
I just purchased my second vehicle with Kashif Mirza and... - Ian Shipley
I just purchased my second vehicle with Kashif Mirza and I am happy as always! Thanks for making this second experience quick, simple, and efficient. I am enjoying the new RAV4.
VESI was a pleasure to do business with as we purchased a... - Margaret
VESI was a pleasure to do business with as we purchased a Toyota. He was pleasant, friendly , customer oriented and went out of his way to satisfy. Good experience.
Very great experience. No pressure to make decision,... - kelvis
Very great experience. No pressure to make decision, Friendly and teated warmly and helped to get financing matching my budget. My trusted car dealer for 10+ years
My experience with Pauly Toyota was exceptional, from... - N. Smith
My experience with Pauly Toyota was exceptional, from beginning to end. After finding the car online that I knew I wanted (for an exceptional price, I could add), Paul contacted me immediately and worked with me to allow me to quickly place a deposit to ensure that I was able to have the time to come look at the vehicle, since it was a 6-hour drive for me to get to the dealership. I'm glad I did, because I am certain it would have been sold before I could make it in. Upon my arrival, they had the vehicle ready to go and it was, if anything, in even better shape than I had hoped. Paul was fantastic to work with and the process was smooth as glass from start to finish. Filling out the paperwork and financing documents with Victor was also incredibly pleasant, which isn't a word I'd usually use to describe filling out paperwork. He graciously even helped me work through a few issues I'd identified with the previous dealer I'd gone through once we were done with the documentation for my new vehicle. At no point was I pressured to do anything, and both gentlemen were profoundly polite and respectful. I never thought I'd actually find what I was looking for all the way in Illinois, but I'm glad I looked, because what I found completely blew away all my expectations.
i was shopping for a new to me (used) Toyota and found... - webzito45
i was shopping for a new to me (used) Toyota and found some great vehicles online at St. Charles Toyota. I sent an inquiry about a RAV4 and started working with Robert "Bob" Pearson. Bob worked with me on a few vehicles, providing options & pricing info. Bob was great to work with & extremely knowledgeable in every facet of my purchase! From my first interaction with Elizabeth Kendhammer via the internet to talking about Big Ten sports with the owner Steve Alf - everyone at St. Charles Toyota was fantastic! To close out the deal with Finance Mgr Efren Martinez.
The salesperson Mr. Malik is excellent at customer... - Tessa S
The salesperson Mr. Malik is excellent at customer service and was kind, helpful and did the transactions as quickly as possible. Before and after purchase, he answers all emails and answers the questions thoroughly.
This is not his fault, but an extra key should have been made since I work long hours, Sears is no longer open to make keys, and the computer key will be at least $100.00 to add an extra one. No one ever has only one key to their car! This has been stressful....
Over the last several decades my wife and I have... - splatriest
Over the last several decades my wife and I have purchased 8 vehicles from Marion Toyota. If you throw in 3 cars that our children purchased & 1 that my sister bought, it makes an even dozen vehicles, purchased by the Triest family, from Marion Toyota, all through Jon Smith! What can I say about dealing with Jon, How about, "TWELVE CARS ALL THROUGH THE SAME SALES PERSON"! I think that says it all. He is a pleasure to deal with and he will bend over backwards to give you the best deal possible.
Found the Rav4 I was looking for online set up and... - Jaime Bell
Found the Rav4 I was looking for online set up and appointment with Dave who had a sales man bring truck inside out of the rain for me to look at. Graet man!ger great sales and great finance! Probably the easiest and most friendly staff ever when buying a car. Made this absolutely pain free and got me in and out rather fast. Brought home beautiful new suv and am super happy I chose this dealership. Will definitely do business with them in the future
From scheduling, to drop off, to information about... - Barb
From scheduling, to drop off, to information about additional work, to cashier, to pickup everything was smooth, fast and easy. Keep up the good work.
Jim "JJ" Johnson was excellent to work with. He was... - seitzjordan
Jim "JJ" Johnson was excellent to work with. He was extremely friendly, welcoming, knowledgeable, and a ton of help. He was very easy going and not pushy or impatient whatsoever. I made a personal mistake and had to trade my newly traded vehicle in a couple days later for personal issues, and the whole team took care of me with EXCELLENT customer service. Cannot thank JJ or Nick Phillips enough.
I inquired about a used car and was told that they could... - Jason Anderson
I inquired about a used car and was told that they could take $35 off asking for their best price. (not $350....$35) I said thanks but that won't work. Over the next week I received 20 text messages/3 phone calls/ 4 emails. I kept repeating that I was only interested if we could get a specific price. Everyday I was contacted by someone new and had to go over the whole conversation again. If you like being badgered endlessly, this is the place for you.
Patti Kovaks was fantastic. She answered calls promptly... - AM
Patti Kovaks was fantastic. She answered calls promptly and responded to emails including sending the V Spec of vehicles that I was interested in. She provided excellent information in a friendly manner without placing undue pressure.
I took my car to this dealership for a diagnostic test.... - bruceporter71
I took my car to this dealership for a diagnostic test. Alnardo tried to charge me 3 times what the test cost. Alnardo couldn't finish the work.
We had the pleasure of working with Matt. He was... - Nikki
We had the pleasure of working with Matt. He was friendly, very helpful, and made for a very positive experience. I have recommended, and will continue to recomend this place to anyone looking for a new vehicle.
Jason Webb was very helpful and professional as I... - AM
Jason Webb was very helpful and professional as I purchased my 2021 RAV 4. He answered all of my (many) questions even when that meant that he had to consult with other departments. He was thorough and easy to understand in teaching me to use the infotainment system on my new vehicle. He was direct and fair in discussing price and financing and did not leave me feeling pressured or manipulated (as some sales people do). Jason communicated effectively via phone, email, text and in person which simplified the process for me , saved me time and allowed me to feel safer in the environment of the pandemic. I researched the dealership prior to my purchase and was happy with reviews including those on BBB. This was the smoothest experience that I have had in purchasing a vehicle.
Toyota of Naperville
VIP Group Team Lead
Oak Lawn Toyota
V.I.P Product Specialist
David Bruce Toyota