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Definitely would recommend this dealership for first time... - mariahperry83
Definitely would recommend this dealership for first time buyers they work with you to make sure you’ll always shop with them. Great job Edgar thank you!
Top Reviewed Specialists At This Dealership
Everyone went above and beyond for us. We love our new... - orrie123
Everyone went above and beyond for us. We love our new vehicle and they helped us find exactly what we were looking for. We will definitely be back for our next vehicle. Lionel and Victor were extremely helpful and professional.
Sales & Leasing Consultant
New Sales Manager
Max was awesome to work with. He went above and beyond... - Sarah
Max was awesome to work with. He went above and beyond helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork ready to go to get us in and out. Trevor also was pleasure to work with. We couldn’t have been happier with the entire process.
New VW and Used Car Sales
Just leased my second vehicle from Jennings, and received... - Todd.Nuelle
Just leased my second vehicle from Jennings, and received excellent service (again!) from Glerry Salvador. He is very knowledgeable and easy to work with. It was a very positive experience.
Excellent service and attention, they made our car... - Dosamantes
Excellent service and attention, they made our car purchase a great experience without hidden charges and in a very efficient way to enjoy the weekend thank you very much!
Narcis assisted me in my sale while my original salesman... - Rarenibar
Narcis assisted me in my sale while my original salesman was assisting another customer. He got my car ready for sale & was very helpful with paperwork.
Adam has always given us 5 star service. He's the best.... - SETHMACLOWRY
Adam has always given us 5 star service. He's the best. He always looks out for our best interest, and provides timely service every time.
Certified New and Used Product Specialist
Awesome customer service! After going through other VW... - DK
Awesome customer service! After going through other VW dealers, OP was on point and found the root cause to my issue! I will be going back for future servicing!
Thank you Anna Miller, great person to work with. I’ll be... - Anjelo
Thank you Anna Miller, great person to work with. I’ll be back to deal with her again. Really easy to deal with. I recommend her if your looking to buy a car. ✅
Sales and Leasing Manager
I dread having to replace my car... going to the... - Theresa
I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel.
Derrick and Idris took great care of us on a busy... - Isabel K
Derrick and Idris took great care of us on a busy Saturday. They made the buying process painless and low pressure, the experience was so professional and pleasant. Trading in our old vehicle was extremely easy and they even found an Atlas that matched exactly what we were looking for at another dealership and we’re able to procure it for us within a day!
We began our search on a rainy day fall 2020 and finished... - bsudbrink
We began our search on a rainy day fall 2020 and finished our search on a s snowy day in April 2021. After reviewing vehicle descriptions and looking at specifics, this dealership put it together for us. From sales professionals Chad and Sean we were ably assisted along the way. The process for purchase went smoothly. Highlander Hybrid pick up post paperwork was just great. Never at any time did we feel pressured or detained.
i would like to let hawk vw know that tony the service... - frank sepe
i would like to let hawk vw know that tony the service writer was very professional knowledgeable and courteous with me at my visit at hawk vw
thank you frank sepe
Jim "JJ" Johnson was excellent to work with. He was... - seitzjordan
Jim "JJ" Johnson was excellent to work with. He was extremely friendly, welcoming, knowledgeable, and a ton of help. He was very easy going and not pushy or impatient whatsoever. I made a personal mistake and had to trade my newly traded vehicle in a couple days later for personal issues, and the whole team took care of me with EXCELLENT customer service. Cannot thank JJ or Nick Phillips enough.
Fantastic Service as I would recommend anyone in need of... - Tommyk106
Fantastic Service as I would recommend anyone in need of honest, friendly, and transparent advice. I felt very comfortable and taken care of through the whole process.
I highly recommend this dealership!!!!They were all very... - Mellymel259
I highly recommend this dealership!!!!They were all very nice and very thoughtful. They took very good care of my family. Job well done staff!!!
In November my wife and I went into the dealership to... - Famof5
In November my wife and I went into the dealership to test drive vehicles and decided on one we liked. Our sales person Kellie was very helpful, Sales Manager Lucas was helpful but after being helped by them the customer service went out the door. I wouldn't recommend. The Finance Manager Matt was completely rude! We spent three days just trying to get a phone call from him since we were coming from an hour away to complete our purchase. We decided to go through our bank for financing and that seemed to only inconvenience him. Our car had a piece of trim that needed to be replaced, Lucas and Kellie helped us get it into servicing without cost to us. My wife took the car in for the appointment and got to watch 5 technicians stand behind our car apparently annoyed that it needed to be replaced. The service took from 7 to 9am but the vehicle was only in the shop for 20 minutes. We will not be returning for future vehicle purchases.
Wonderful experience. Ray was very helpful and... - Onon
Wonderful experience. Ray was very helpful and professional. He took his time to explain every feature of our new car and answered all my questions patiently. I would highly recommend Muller Volkswagen.
I highly recommend Bill Walsh...I have purchased my last... - Jenkopta0514
I highly recommend Bill Walsh...I have purchased my last 4 cars with Howard Tuttle and he's beyond amazing! Everyone is so amazing and friendly ! They have amazing coffee too!
Friendly, patient, and incredibly helpful staff. I worked... - adamko1
Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience than the one I received at Larry Roesch VW. Both Armando, the sales associate, and Marijana in finance were kind and easy to communicate with and made the entire process smooth sailing, from initial contact to handing me the keys. I highly and truly recommend this as your next destination for a beautiful VW, whether new or used. You'll surely be more than satisfied with your visit!
I was completely taken advantage of was not allowed to... - Jennaraven1
I was completely taken advantage of was not allowed to see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be the next thing I know a guy takes me back to a room that haven’t even spoke to the whole time I was there as the other customer service lady walks out and starts cleaning my car out and putting all my stuff in the new car before I even signed the papers as I’m sitting there I felt like I was pushed to sign the papers after they already printed out they were extremely pushy and very shady did not explain anything they’re only there to take a vantage of people screw them over I would not recommend this place to do business with ever everyone that I have talk to you about it swears to me that they will not do business with Volkswagen a Marion and I am going to keep on writing his reviews on different sites because I have left them two reviews and they said that they would have someone get back with me and never have this has been a week ago!!!
Trash people selling trash cars. If you buy from them... - Kivonepernell
Trash people selling trash cars. If you buy from them make sure you have a lawyer because they will screw you every way possible. They could have just fixed the oil leaking from the car but they tried to get out of taking responsibility.
Great service!! Both Odis Horne and Robert Cruz were... - claudiamejia877
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!
Horrible horrible service! Where do I begin.? Got an oil... - WW
Horrible horrible service! Where do I begin.? Got an oil change 4 days ago, nothing out of ordinary paid 125 dollars and left the shop. Came home and had nothing but puddle of oil in my garage, trail in my drive way, and along the way of main road. I turn around to go back and car dies in a parking zone. Called the shop to explain at first they were very understanding, told me we will make it right. Send a rental to my house, and told us they will tow the car back. This all happened around 4:30. I wanted to double check on the car aound 7:30 to make sure it got towed, because I wasn’t going to deal with it being towed by the police since it was in a no parking zone. The car was still there under another puddle of oil. I called roadside assistance and had it towed to the shop. So, what’s the results? Nothing but blaming the car malfunction. A hot mess I have to deal and clean off oil from my garage and driveway. Please ensure you know where you go, and always check their work before you leave the shop.
After working with Volkswagen of Oak Lawn, I thought it... - schaferbrennaj
After working with Volkswagen of Oak Lawn, I thought it was important to share my experience. As a car buyer, it was the most professional, respectful experience I have ever had. I specifically want to give high praise to my salesman, Eduardo Miranda. Not only was he very genuine and trustworthy, he went above and beyond to get me the car I wanted, at the price we were asking for. At no point did I feel pressured to make a decision, which is very important when making such a big purchase. His communication was very timely, and transparent. When it came time to sign all the paperwork and make the sale, I explained to Eduardo it was going to be difficult to get into the dealership as we have two young children and evenings are packed. He worked with his manager and delivered the car to us! It was an extremely smooth process. All the paperwork was reviewed, signed, and completed in under 30 minutes. I cannot begin to thank Eduardo and the team at Volkswagen of Oak Lawn enough for making me believe car buying doesn’t have to be a stressful, time consuming afternoon in a dealership spent negotiating with the sales person!
Worst car buying experience. I was there for over 5 hours... - nancyemagana
Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership.
ELGIN VW Surprasses My Expectations - email@example.com
Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I had visited there in early 2017 for an oil and filter change as well as to check out the dealership. During that visit, I first met Steven Eckhardt, who is the Assistant Service Manager. When the servicing was done, Steve reviewed the work he’d done and indicated that the inspection didn’t reveal any problems.
While the service work was being done, I walked into the very large showroom to look around at new Volkswagens. It was there that I met Jeff Gossage who is a well informed and no pressure sales professional; no pressure is my favorite kind.
By then, I was clearly impressed with Elgin VW. I also knew that a stand-alone dealership would be totally focused on VW with both service and sales.
For 16 December 2017, I’d made an appointment with Jeff to talk about a new 2017 VW Golf Alltrack SEL. Prior to that, my situation was one that I perceived to be difficult because I had a lease on one VW that had several months remaining on it and I wanted to lease a new VW. It not only could be done, it was seamlessly done. The best part was that I got the exact 2017 VW Golf Alltrack SEL with the exact options I wanted. December 23 was the closing on my car. The Finance Manager, John Dubois, made the closing process easy and I was out of his office in less than twenty minutes! So, thank you Jeff Gossage.
Finally a service center that doesn't try to take advantage - Olivia 543
Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.
Great experience - Katscrv
My dealer Scotty took care of all of my car needs. He was able to give me a great trade in value for my car and the best price for my new GTI. He worked hard to get me the best deal. He was friendly and courteous as well as assertive in his ability to get me to a price I could afford. He has followed up after the sale, by calling me to make sure I loved the car and to see if there were any questions about the car he could help answer. I was very pleased with my dealer. Thank you so much Scotty!
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