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Great guy, made it easy to purchase a car from him. Even... - Jrcuddeback
Great guy, made it easy to purchase a car from him. Even talked to my mother to calm her down! Would buy from him again, 100%
Top Reviewed Specialists At This Dealership
We have bought our last 4 cars here and Sam is the BEST!!... - countrygirl0302
We have bought our last 4 cars here and Sam is the BEST!! Patti in financing was great to deal with. Very friendly and professional overall.
Sales & Leasing Consultant
Really enjoyed my new car buying experience with Trevor!... - lindsayzolecki
Really enjoyed my new car buying experience with Trevor! He was very knowledgeable, low pressure, patient and fun to talk to! I highly recommend him. :)
New VW and Used Car Sales
Amazing Experience - fabianv
I had an amazing experience purchasing a certified pre-owned Arteon. Craig was the first person I talked to and he was very understanding of our needs and had the patience to explain to us everything technology related. Moe handled my finances wonderfully, going through multiple options with the pros and cons of each. Highly recommend this dealership.
Best Service you can ever receive. VERY friendly and... - Cynthia Valeria Garcia
Best Service you can ever receive. VERY friendly and patient, Proud to have made the decision to purchase my vehicle from this location I’m
Excellent Service always there to help and available at... - Vonda
Excellent Service always there to help and available at your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here.
Terrence was excellent - bkaye0
Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped me plan for upcoming maintenance so that I can budget for it, and just friendly overall.
It was clean and the salesman knew what he was talking... - BESSPRO
It was clean and the salesman knew what he was talking about and answer any questions I had and your finance gentleman wS very helpful
Everyone here is polite, friendly, and easy to talk to.... - SMNEWMAN95
Everyone here is polite, friendly, and easy to talk to. Highly professional staff working at this store and they made my experience buying a car amazing.
Sales and Leasing
Simple and straightforward - kd
Great experience. George found what I was looking for, shot me a good price offer the first time and gave me a fair, realistic value on my trade in. One look at the offer sheet, and I was happy. The numbers were what I expected and fair the first time - no games, no bs!
I had a great buying experience thanks to Idris and... - kaityjg
I had a great buying experience thanks to Idris and Derrick! They helped find me the exact car I was looking for even though it wasn’t on their lot. They were both so helpful and friendly. If you want a great buying experience go to Napleton’s Volkswagen, they will get you sitting in your ideal car right away.
Great service, quick check-in, friendly and courteous... - ASTOKES601
Great service, quick check-in, friendly and courteous staff and everything was completed in a timely manner. Additionally, the waiting area is comfortable, clean and updated and lets not forget that my vehicle was returned cleaner than when I handed over the keys earlier that morning.
Thank you for the quality service all the way around!
Excellent Service - JVM
We serviced two cars in two days. Stephen Akers is polite and professional. We were very happy with the work that he did for us. We can recommend Napleton's for service.
Honest, Friendly, Customer Centered - niko2895
John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours.
I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm."
I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him.
Thank you John!
Great experience buying a new Audi - Audibuyer
I recently engaged in a comprehensive search for a new SUV. Over the course of several weeks, I visited several dealers drove several vehicles. David Slyman at Autohaus was patient, sincere, knowledgeable, and friendly throughout the process. He emphasized the importance of my finding the right vehicle for me and building a relationship that could last beyond one vehicle purchase. He was available for repeat visits and non-pushy phone calls as I refined my search. During negotiations, he was straightforward and creative. He and the business manager, Glen, patiently and thoroughly answered my questions about the extended warranty and service options on the vehicle. I recommend anyone looking for a vehicle to consider Autohaus and to work with these gentlemen.
Green Toyota goes above and beyond when helping their... - mkayt
Green Toyota goes above and beyond when helping their customers. They make sure you get what you want and are happy with it. They don't rush you and make you feel as if you are the only customer
My family had purchased multiple cars from Issac Steigler... - Nicolemadams13
My family had purchased multiple cars from Issac Steigler and he is great! Actually, the whole team is great. I’ve had great experiences in sales, finance and service. They also really work with you to get you exactly what you want. Their service department is extremely knowledgeable and friendly and they really provide great service. 10/10 recommend hawk Volkswagen! I see myself only purchasing vehicles from this dealership.
Came in to look at used Atlas. Yaroslav was knowledgeable... - MK
Came in to look at used Atlas. Yaroslav was knowledgeable and did a great job explaining all the features and showing the car. We were very interested in buying it. However, when it came to agreeing on the price and other features, there was no interest shown from the management. All we got was 'I have no power to negotiate' from Yaroslav, and nothing from the manager (who supposedly had those powers). Don't know the manager's name since he never even came out to introduce himself and try to negotiate (we were the only couple in the showroom, and he was sitting in the office next to Yaroslav's, chit-chatting with the other manager). Can't work out a deal if one of the parties clearly showing no interest in getting to an agreement. It seemed like they were just waiting for us to leave. Funny enough, the manager drove off the parking lot sooner than we did. I would love to be able to buy that car, but the manager didn't make it possible. Ended up going elsewhere.
This is our 2nd VW purchase from Bill Jacobs. After... - AliciaYo
This is our 2nd VW purchase from Bill Jacobs. After searching online and learning about options for the Atlas, Josh was able to listen and select several cars that met our particular requests. We test drove a few vehicles, did some side by side comparisons weighing the options and ended up purchasing a new car that day. He showed me how to use the digital features to maximize my user experience. Everyone in the family is happy with our new 2021 Atlas that came home!
I had to wait a really long time for them to pick me up... - JimG
I had to wait a really long time for them to pick me up at work and they charged $140 just to reset a sensor.
LIARS - Blackkman1969
Will not fix issues under warranty and pass the buck every time you talk to them ! Especially Brian/Norm after I get out of this car they will never get anymore of my money and have ruined my interest in VW and Customerservice.
My family and I had a great experience this week with... - Alex V.
My family and I had a great experience this week with this dealership. We got a fair deal for the car we purchased, the staff was knowledgeable and accommodating, and it’s was an overall positive experience.
Will try to get any customer to put money down to tell... - Frank850
Will try to get any customer to put money down to tell the customer thanks for the donation. BEWARE SCAM in a small town IL.
Unprofessional Business Practices - axram
We paid for a vehicle at VW Auffenberg in cash and we've been waiting for the title for almost 3 months. The customer service is very poor and they don't return phone calls. We've left messages, email, and they are not responsive. Do yourself a favor and take your money somewhere else. We've filed a complaint with the Better Busines Bureau and the Attorney General since they are not willing to release the title under my name.
False advertising sent via email for memorial weekend... - Pat K
False advertising sent via email for memorial weekend deals.
Arshan Alamgir Is a liar and don’t recommend wasting your time with them.
I am in the market for a new vehicle and I visited... - ewertsd
I am in the market for a new vehicle and I visited liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a response that said it was still available and they have three others at this price. The next day I get a text message saying that it's no longer available. This is false advertising and a waste of my time. I will take this as a sign of their business practices and I wouldn't trust them.
ELGIN VW Surprasses My Expectations - xangman
Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I had visited there in early 2017 for an oil and filter change as well as to check out the dealership. During that visit, I first met Steven Eckhardt, who is the Assistant Service Manager. When the servicing was done, Steve reviewed the work he’d done and indicated that the inspection didn’t reveal any problems.
While the service work was being done, I walked into the very large showroom to look around at new Volkswagens. It was there that I met Jeff Gossage who is a well informed and no pressure sales professional; no pressure is my favorite kind.
By then, I was clearly impressed with Elgin VW. I also knew that a stand-alone dealership would be totally focused on VW with both service and sales.
For 16 December 2017, I’d made an appointment with Jeff to talk about a new 2017 VW Golf Alltrack SEL. Prior to that, my situation was one that I perceived to be difficult because I had a lease on one VW that had several months remaining on it and I wanted to lease a new VW. It not only could be done, it was seamlessly done. The best part was that I got the exact 2017 VW Golf Alltrack SEL with the exact options I wanted. December 23 was the closing on my car. The Finance Manager, John Dubois, made the closing process easy and I was out of his office in less than twenty minutes! So, thank you Jeff Gossage.
Finally a service center that doesn't try to take advantage - Olivia 543
Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.
Great experience - Katscrv
My dealer Scotty took care of all of my car needs. He was able to give me a great trade in value for my car and the best price for my new GTI. He worked hard to get me the best deal. He was friendly and courteous as well as assertive in his ability to get me to a price I could afford. He has followed up after the sale, by calling me to make sure I loved the car and to see if there were any questions about the car he could help answer. I was very pleased with my dealer. Thank you so much Scotty!
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