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Only fixed which required fixing and was reasonable... - george.Harms
Only fixed which required fixing and was reasonable price. Took a lot less time than I anticipated
They were very friendly and made sure our daughter's car... - BUNNERS1995
They were very friendly and made sure our daughter's car was fixed the right way. Seems like they make a great team over there!
Top Reviewed Service Specialists At This Dealership
Should take reservations for “the works” maintenance. 2... - Lincoln 2014
Should take reservations for “the works” maintenance. 2 1/2 hrs and counting for a basic oil change/tire rotation. Too long. Not what I call service.
All the employees care. From the purchase to preventative... - RMORCOM
All the employees care. From the purchase to preventative maintenance I'm very satisfied with the service. I would recommend this Ford dealer always thanks
Very clean and nice Ford rep to work with. I think his... - carla.jokerst
Very clean and nice Ford rep to work with. I think his name is Brett Mathis. He explained the items/services needed and why. He also explained some why some things could wait
Max Service Department exceeded my expectations during my... - BILLY43
Max Service Department exceeded my expectations during my first visit for warranty repairs on my pickup. Everyone had a "can do" attitude. They were professional, friendly, and prompt. They repaired a sticky tailgate step on schedule and notified when the work was completed.
Chuck Anderson did a wonderful job. My car was ready when... - mitchemg85
Chuck Anderson did a wonderful job. My car was ready when they said it would. I love the way it looks. Thank you Chuck Anderson.
Another quality full service oil change in less than an... - tod.schattgen
Another quality full service oil change in less than an hour!
They always solve my problem whether it be routine or an... - lh19464
They always solve my problem whether it be routine or an emergency, like a recent foreign object in a tire. They also do not try to put one over on a gray haired lady, but are always honest with me.
Everyone was helpful and answered all of my questions.... - lorarrena12
Everyone was helpful and answered all of my questions. They were polite and friendly. It was very helpful to be able to leave my car and get a ride to work and pick my car up at the end of the day.
Service & Part Director
Great experience, customer friendly and timely service.... - ed50
Great experience, customer friendly and timely service. Best service experience I have ever had and the service department was great. I will always have my car serviced at this dealership.
Had a great experience with Jim Leathers at Dick Smith... - DERD
Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!
I had a great experience! Everyone at Bommarito was great... - paulineelfrink
I had a great experience! Everyone at Bommarito was great to work with, friendly and very accomodating. Bob & Taylor made sure I had everything I needed. I would recommend this dealership to everyone I know. Best dealership in St. Louis!
Ford Service Manager
Excellent service Braden made sure our needs was met had... - mcurry11
Excellent service Braden made sure our needs was met had another vehicle ready for us to use while ours was being serviced called when ours was done
Great service - sharky1352
I’ve got a great deal on the car and service has been great! They forgot my valve stem covers but I went back and they fixed it right away.
Maybe it’s just the weekend crew or it was just the early... - nitachoice
Maybe it’s just the weekend crew or it was just the early morning but the feedback that I received today about repair for my car has left me with a bad taste in my mouth for this location so I think I will be going to a different dealer service
Please tell Joe Pettus (owner of Auto Plaza Ford) in... - grantsebaugh
Please tell Joe Pettus (owner of Auto Plaza Ford) in Desoto that myself, family and friends will never buy or have a vehicle serviced at your location again. Your service department is a complete ripoff and they don't back up their work.
My son’s car needed warranty repair. He took his car... - Scanlon4ever
My son’s car needed warranty repair. He took his car there almost 2 weeks ago and they still haven’t finished it! Bet if he was paying for it they would have it done. xxxx poor service and no communication from them at all! Shame on you!
horrible, horrible service. the service "manager", david... - avoid baldwin ford/lincoln
horrible, horrible service. the service "manager", david allen, is a stone cold liar and cheat. i have taken my vehicle to this horrid place 9 times since september 2019 for an oil leak repair. after each and every one of these repairs, the oil leak issue was not fixed. oil would leak the same day i received the vehicle back, and if not the same day, within a few days. almost invariably, in addition to the oil leak not being repaired, something else would be wrong with the vehicle when it was returned to me. one time they broke one of my windows. upon picking up the vehicle after the latest oil leak, the air conditioner wasn't working. after alleging they fixed the a/c issue, i arrive to pick up the vehicle and the a/c is only blowing cold out the passenger side. the driver side remained blowing hot air. after picking up the vehicle for the 2nd a/c repair, there is a knocking/popping issue coming from the front end. the vehicle did not make these noises prior to taking it to them. when i reported the knocking/popping to david allen, he told me to bring it to them that day at 2:00, the friday afternoon that began the july 4th weekend. after waiting 2.5 hours to get the diagnosis, david and his "mechanics" had yet to figure anything out. in the process of finding out, after a 150 minute wait, what the deal is with my car, one of the "mechanics" sticks his head in david's office, and proceeds, during the conversation, to tell me to fu** off. yes, one of the employees told a customer to f-off. the list goes on and on, but take my word for it: avoid this place at all costs. if you have an oil leak, you have no chance. in 9/19, when i first took the vehicle for an oil leak "repair", it had 64,200 miles. as of today, the vehicle has 71,500 miles. in two years, i have put only 7,000 miles on this vehicle. this tells you how much it has been at this horrid facility. i'd say the average time that this dealer had the vehicle for "repairs" is about 5 weeks for each repair. because of this experience, i will never again be a ford/lincoln/baldwin customer, and i would advise you to do the same. especially if you have an oil leak. i would not be surprised if they didn't even lay a wrench to the vehicle during the long times they had it. i know this is lengthy, and will probably somehow be deleted, but believe me: this place is the worst. if i could give zero stars, or negative stars, i would.
This place has progressively gotten worse. Been a... - IntegrityMatters
This place has progressively gotten worse. Been a customer for the past 3-4 years, and every time I’ve been there it’s never been an easy experience to say the very least. The service advisors here don’t even act like they care. If you want a place to take care of your vehicle with the same respect they take care of their customers, then this is NOT the place for you.
The staff was very friendly and started servicing my car... - judy_egan
The staff was very friendly and started servicing my car at my appointment time. There was no long wait and I was pleasantly surprised when my car was ready to leave.
I have been working with Amanda in service and she has... - Bianca Caponetto
I have been working with Amanda in service and she has been nothing less of amazing. They’ve had my car for awhile now but she has kept in contact the entire time and has kept us in a car to drive. When I told her we needed to travel for Christmas she didn’t hesitate to get us in a large suv from Hertz so we could take it long distance. Thank you Amanda for your top notch customer service!
Once again Ford won’t cover something that is considered... - Djfree89
Once again Ford won’t cover something that is considered a safety issue/recall on my truck because of mileage even though I called before I was over the mileage and was told not to get it replaced unless I was having issues with it. Now, I need $700 to get the Transmission Molded Leadframe replaced. Truck will downshift while driving shut off odometer, remove gear you are in, and take the speedometer to zero leaving you in a bad situation while driving.
I have purchased 4 vehicles from this location. The last... - CM
I have purchased 4 vehicles from this location. The last two have been a nightmare. I have a Ford Fusion with less than 50 k miles on it that has been in the shop at least 5-6 times. All for the same power drain issue causing us to be on our 4th battery. On a few occasions they had the vehicle for weeks and still sent it back to us to with the issue unresolved. I’m 0-2 because I currently have a dead car in my driveway and a truck in the shop for issues they cannot resolve either😡 BUYER BEWARE HERE FOLKS.
Poor experience with service department. - Dodge owner
The service department charged $800 to replace PCM and assured me it would fix the problem. Problem returned the second time truck was driven. It was the same trouble code and exact same symptoms. James, the service adviso0,r said bring it back, they would make it right. His idea of making it right was to charge an additional $140 to fix the real problem, refuse to admit their mistake, and lied about conducting a second test of the PCM. He also lied about the real problem, saying a mouse had chewed on the wiring harness. This totally conflicted with what the polite tech who worked on my truck explained to me. General manager Preston Espinosa initially refused to do anything to help us and advised it was our fault for driving with the check engine light on. Preston was rude to my wife and advised if she raised her voice he would not be helping us at all. Preston finally agreed to refund the $195 labor and waived the $140 from the second visit. But I still paid $600 for a part I did not need. They also would not return the original part. They just seem to want their money and don't understand what honesty, integrity, and good business practice is.
Chuck Anderson Ford