Prompt - ralphgreen
I called and asked for an appointment in 15 minutes and was given one in 45 minutes. I had expected a day or two wait. My wait was short and I received more service than expected as well as a report that was pleasing.
Top Reviewed Service Specialists At This Dealership
Service on my 2018 Mustang - Jnoto
My service tech Anthony was great. It was great only having one main point of contact through the entire process. Nothing lost in translation. Great experience!
Ford Collision Center - tstig78
The guys at the Collision center great. They explained everything to me in great detail and provided me an itemized list of the work that needed to be done. Once I turned my truck in, they made sure I knew what was going to take place and provided periodic updates on the status of my vehicle. They were very professional and courteous. Keep up the great work!
Great, Simple, No Hassle Service - KEVINKEEN48
I have limited time. Therefore I like to take my vehicles to Chuck Anderson. They are fast and no hassle. They know what I need and take care of me quick.
Great place - Dodgeguy2
Kevin was a great salesman. I’m not a haggler so it was a pretty straight forward sale. But he also didn’t try to push anything on me or dig for a “need” to get me to buy something I didn’t want. I forgot the fiancé guys name but he was great. He helped me get a more thorough understanding of credit and how to build it. Service center has been great too. Only issue was they didn’t call me to let my vehicle was done. But that’s extremely minor in the overall scope.
Service Drive Manager
Amazing - Brenda
This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied.
I purchased a car from another Ford dealer and that dealership is a nightmare, Sunset has helped me with a recall, parts and service for a car they did not even sell me.
I will never buy a car from another dealership, this place has the best customer service and their new waiting area is pretty comfortable.
Heating issues - cl5
I was disappointed that what everyone thought was wrong (blend door) was not fixed when replacing the recalled airbag. The thermostat was replaced instead. Now instead of heat on my feet, I don’t have any heat at all. It is scheduled to be looked at next Monday. Everyone is nice & polite & kept me informed. Just not completely sure my car was fixed in the most efficient and cost-effective way possible.
quick and pleased! - hollrahw
ditto They do an excellent job and sorry I did not get their names but pleased with the service. Thank you so much. Will return
honest - lsjeffries10
Asked for the air filter to be changed and I was advised the filter was still good and did not need to be changed. They were honest and helped us to avoid an unnecessary service/charge.
Mustang oil change - RRGABBY
The people were so nice! They took care of my pride and joy as if it belonged to them. The oil change was quick, lots of smiling people.
The Works on 2015 Ford Edge - Ford Guy
The Works on 2015 Ford Edge
Professional, courteous, and timely service. All my service needs have been performed by Joe Machens Ford and will continue on my 2015 Ford Edge and my 2009 Ford F-150. I travel 100 miles to get to Joe Machens Ford for ALL my new vehicle purchase and service needs because I can count on them to do it right and complete the job when promised.
Good service - 07 f250 Harley
I have purchased 2 trucks from Shane at fletcher ford and have great results. He is helpful and will do what he can to get you what you want. This trip he helped me with parts. Shane is a nice guy and a good salesman.
Customer service - Jackson 55
Nate Rozycki was very polite and respectful he got right on the issues with my car thank you so much Nate for making sure things got taken care of with my car your the best
Great Dealership! - TimSid
Very knowledgeable and helpful service department! I have a only had my truck serviced here. They treated me as if I was someone important at the dealership.
Unlike other repair shops, Jeff managed my expectations,... - cturnell
Unlike other repair shops, Jeff managed my expectations, was clear in his recommendations and followed through on what they said they would do, and in a professional manner. This makes us feel confident, trust Auto Plaza's as a car dealer.
Great customer service - Kurt&Katrina
I have purchased 4 vehicles from here and always feel that I am getting a good and reliable vehicle. I have had a couple of issues and each time they take very good care of us and always make it right. They know what good customer service is.
Thorough and Professional - Lt0811
I went to Bo Beuckman Ford for my bodywork and was very very happy with the results that I received. Billy Walsh who was my contact was very professional and had a vast knowledge of the business. I dealt with several other body shops that did not come close to the service that I received at Bo Beuckman. I can’t say enough good things about Mr. Walsh,his professionalism and his handling of the whole project from start to finish was second to none.From my point of view everything from the initial estimate to the finished product was a result of a very well run and managed body shop this includes the workers that worked on the car and the managers that handled that side of the job. In summarizing my visit,Billy Walsh was a true professional at the dealership as we’re the others involved in the process and I would gladly recommend them to anybody.
Outstanding Service!! - Mark1975
My wife and I were traveling to the lake Friday afternoon while pulling a trailer and my truck started to overheat. I called Larry at Central Missouri Tire to see if there was anyway they could look at it. He said to bring it in and they'd see what they could do to help. He knew that we were 2 hours away from our home...
Wow! We experienced exceptional service! Not only did they look at my truck immediately- they searched for the new water pump, found it and installed it as soon as possible. He and his guys even stayed late on a Friday night just so that we could get back on the road. Larry even took it a step farther by loaning us his own personal car to grab a quick bite to eat while we were waiting. I have to say that Larry and his guys made a bad situation so much better with the kindness he showed my wife and I. Thank you so much Larry and Staff for the exceptional service!! Highly recommend them!!
Best car buying experience ever! - Butterfly66
Craig Hill was friendly and never pushy. He possessed the ability to really listen to my individual needs as a car buyer and point me towards the vehicle that best suited them. Very knowledgeable about the cars he showed me. I am absolutely thrilled with the 2014 Taurus SEL I ended up purchasing. He never dropped the ball after I left with my car, and was there to make sure my window tinting and interior protection was scheduled and completed. No stress, high pressure antics or dishonesty. I would highly recommend Craig Hill to anyone looking to buy a car from Metro Ford!
Outstanding service! - Mustangfan
James in service did an outstanding job of taking care of a clear coat issue on the paint on my 2017 mustang. Ed Stiehr, my salesman was extremely helpful in getting me a loaner car. Thank you to both gentlemen!
Don't get your car fixed here. - Cgsdhjyffvhutdd
The mechanics here let their emotions get to them when you find that they did a poor job, or that you found that they botched a job on purpose.
We were treated with respect and taken care of. - Shelly
A warning light on the dash came on as we traveled here. Our car needed to be in the garage a week. Ken Flesher, in service, handled the warranty work and car rental. He was helpful and called us with update so we were kept informed.
Good Customer Service. - cmarkum1
I chose Baldwin Toyota bc they were so nice over the phone and they have Saturday service. Professional and good care! Go the extra mile.
Oil Change - Horsing Around
They take care of me well as a woman. They noticed that I need wiper blades and changed those out. Always walk you out to the accountants. Always nice and friendly.
Lifesaving! - Ladyhorse
I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and knowledgeable.
I love that I can have a loner if needed, such a life saver.
Love my car! - Soulee98
Chuck is awesome! He had everything set up to the tee, found my perfect car for me right off the bat! Thank you so much!
Auto Body Experience - 2014TC
I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.
Blue Springs Ford
Chuck Anderson Ford