Quick and friendly. - pollydog1
Staff always polite and friendly and very helpful, would recommend this dealership, this is my second car I've bought from them and have nearly 10 years of service with them.
Top Reviewed Specialists At This Dealership
Great Service! - Jk1997
I worked with Brenda throughout my purchase process, and can honestly say she did an amazing job! Not only did she keep well contact, but made my purchase easy! DeLong Ford will for sure be the first place I look the next time I’m looking for a car!
Customer service with Tom was A+ - Fordfamily
Tom made the experience easy, and worked really hard to get us a great deal. He is very knowledgeable in what he does. We are thankful that he took care of us with our truck purchase. We would recommend him to anyone in the market for a vehicle.
Excellent Experience - sksmith66
I purchased a 2015 Ford Escape from Paul Ipjian for my daughter, and it was the best car buying experience I've had, and will definitely see him when its time to purchase another car. Paul was patient, helpful, listened to what are needs were, and found us the perfect car for my daughter. The whole process was made extremely easy because of Paul, and the whole team at Bredemann. We are very happy with our purchase.
Sales Consultant/Commercial Sales
General Sales Manager
Best Car Buying Experience - albrown
From start to finish, I would 100% recommend buying a car here, especially with Gio. He went above and beyond to explain the car and make sure we understood everything. With everyone we worked with we couldnt of asked for anything better.
Great buying experience - Autopicker2
Competitive prices, great selection. Very easy to work with and very accommodating... Would definitely buy again at Mike Murphy Ford. Everything involved in purchasing the car moved along in a timely fashion. Nathan was very helpful and great to work with and explained how things worked on the car. Very respectful!
Sales and Leasing Professional
Great - Debbie Feigl
Very helpful and got me reimbursed for the tire I had to replace. My car was in the day before for oil change and tire rotation..
Ford Sales Team
Kia Sales Team
Amazing!! - Tara Davis
Tom Preusser and the rest of the Van Drunen gang were AMAZING! They made this experience quick easy and comfortable. Went above and beyond to get me the car of my dreams.
Used Car Manager
Sunset Ford Waterloo doesn’t disappoint - Ford truck enthusiast
I contacted George Schneider about upgrading com a F-150 tp a F-250. I was t even sure it was possible, it George and the Sunset team made it happen. They offered an excellent deal, and made the process smooth and frustration free. This is my third truck I e bought from Sunset at Waterloo, when it’s time for #4, I’ll be back. And looking for George Schneider - a great salesman, and. no pressure tactics. Just a great atmosphere to buy a vehicle.
Always have excellent customer service! - rosalez123
Have bought many vehicles through the years from Chris Lansford...He has always gone the extra mile to give us the best deal and ensures that we leave happy. He has always been attentive and explains all aspects of the vehicle.
Second generation customers - Robin S
My husband and I have purchased 4 vehicles from Shields over the past 20 years. This is our second daughter who's purchased her first vehicle from them. I will say my daughter and I spwnt the weekend looking at a lot of cars at several dealerships, as she was looking for a used vehicle within a specific price range. After the experience of looking at other dealerships and private sales, we'll never look elsewhere again. Shields has the best price, quality vehicles and financing around! They've always been a pleasure to work and we've ( my husband and I) never had any issues with service work either. Now our daughters are loyal customers too! Thank you Greg and Kyle!
Brand new Explorer with great experience - HJC801
For the first time, I bought a Ford car. Even though we had a few issues to purchase this car, Nino and other staff were very helpful and knowledgeable about them. Thanks to Nino! I'm driving my brand new Explorer.
Senior Sales Team Leader
Customer service - Carreview22
Ryan Walton took time to walk me through each feature of the vehicle and answer all questions I had. He even took the time to show me options on different trim as I compared two vehicles. It was clear that he wanted me to have all of the information needed to be a knowledgeable consumer.
asst general manager
Long Wait - vm
I didn't have an actual problem but because reservations are not accepted for oil changes, the wait can be long. When I arrived, I was told it would take about 45 minutes but that turned into a 2 hour wait. I was not kept updated as to why. Employees were courteous but the service rep who calculated my bill forgot to include the $10 coupon I had given him. Luckily, I asked if it had been deducted before I paid my bill which was rather high, I might add. I understand that mistakes happen but it shouldn't have been that difficult to remember the discount since I had printed it out and given him a copy of it. When my warranty is up, I probably will not return for future oil changes. Dealers are too high.
Overview - Ragspence
My experience was very good. The salesman did a great job and everyone there was professional!
I will recommend them to local people that I know!
Pleased - Scott111
We knew what we wanted. Don found it and made our deal very pleasant. Don has been our salesman for many years and knows his product well.
Speedy process. Exactly what I was looking for. - Jess
I’ve been looking to get a better vehicle. I described what I was looking for to Alfredo Mena. I received exactly what I was looking for. As I always do. I have been buying cars and trucks and following him for almost 20 yrs. Also, Steve Potts the used car manager was very thorough in the process. Thanks for great service!
Service Visit. - JFG29
The staff personnel was knowledgeable, professional and courteous. The work was done in a timely manner. I would strongly recommend to my friends that they take their cars to Joe Rizza for service.
Outstanding customer service - smithb525
Mr. Christopher Whitehead was the primary sales person. Mr. Ron Eng assisted when necessary. Both were friendly down to earth and did bombard with the many sales pitch cliche's that I always hear. They kept their promises and made this a good car buying experience.
Responsive and helpful - TEWING214
As always, Yemm Ford employees are totally focused on giving their full attention and concern to my needs. Their efforts and results are just what one wants.
Sales and Leasing Consultant
Great deal - Doghouses
Mike Chodorowski presented many options until I found the vehicle of my liking. Extremely thorough and professional approach. I recommend Mike and his service to anyone without complete knowledge and vehicle choice undecided.
Great people great service - Dusty
They were all very nice people. They go a long way to make sure they can help you out. I recomended these guys for sure.
Floored at Ford! - Christopher B.
My experience at Ron Tirapelli Ford was excellent! My salesman Javon and general sales manager Robert were very accommodating and patient. They made sure that they weren't only selling a car but building a relationship. WAY TO GO TIRAPELLI TEAM!!
Awesome prices. A little out of the way for me. But worth it - Jeff1010
Purchased a 2018 Ford Explorer new. They had the best price without any games! Get this..I asked for a manager and the owner picked up the phone and handled everything for me. Thanks Metro
Bought a Used Certified Car - Arivas3773
Went in and looked for a perfect car. With the help of Jesus, it was so easy. He brought up cars from other dealers and worked out numbers for every car. We then found the perfect one and he made the process easy. Jesus was great. Totally recommend seeing him.
I will continue to put my trust in these guys! - kevinw
Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W
Happy Customer! - John N
Stu Miller is great at what he does! He found us the Explorer we wanted!! We appreciate all the work he did to locate it for us and we know it was not an easy task!!
Completely satisfied customer - Susan Singer
Completely satisfied customer " - Susan Singer
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker
Great service and friendly staff - Phil Kline
I got an oil change at Court Street Ford. The service was professional and prompt. The staff was very friendly. They check many areas and always keep.me informed of the status of my truck.
Great Expierence in sales - Gorgious
I was very pleased to find a sales rep who really cared about your needs,in all the who sales force was wonderful and very helpful.Thanks,the world is much better with caring people like all of you,thanks to Jason G,may you be blessed with many new accounts and extended friends with referrals.
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