"I would give them less than one star if that was an option. We went in and bought a truck outright with cash due to not being able to be financed (after they submitted my name to over 20 financial institutions, 45 days later I'm still getting denials in the mail). We go back for the oil change that we were told was included, the first one took 3 hours and even though we were told the truck would be detailed it was not. The next time we took it in for an oil change and because it was shifting hard. We drop it off at 9:30 am and hear nothing all day. Finally at 5p I call only to be told that my transmission needed flushed and apparently I had denied this service. I explain that's not possible since I haven't heard from anyone. They at first say it's a computer glitch then blame it on an elderly employee. They proceed to do the service but want to charge me for it and the oil change even though I purchased all the extended warranty bumper to bumper stuff.....remember it's only been 45 days I still have paper tags....customer service is a joke to say the least and my truck isn't fixed and is still having issues so we may have to pursue the lemon law against this dealership. Go to a dealership that actually cares because these people don't. I own 2 businesses and if I ran either one like this I'd be out of business in a heartbeat "
"I have had my truck in the service department three times within the last month and paid the dealership over $2000 and have not had my truck fixed. The problems are still present and the service department does not seem to be interested in correcting these issues. I have also emailed the service manager but have never gotten a response. If the issues are not resolved soon, I will be filing a claim against Ghent Chevrolet."