2,910 California Used Car Dealers

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Extremely great service from Tony! - marianaaleman

Extremely great service from Tony! He was very accommodating and made the process very smooth.

Went to have my timing belt replaced and had a few other - Kim O

Went to have my timing belt replaced and had a few other things done based on service advisors recommendation

Brought my 2020 VW Passat in for her 60k mile service - - New-2-me Jetta

Brought my 2020 VW Passat in for her 60k mile service - professionalism from start to finish. Sean gave me the exact plan, quote, and updated news at the end. Thank you for a job well done!

The difference between this car buying experience and - 2dela

The difference between this car buying experience and others in past years was huge. Every aspect of it was just easy, straightforward and professional. I first looked at the car I ended up buying, on Thurs, 10/30. I pre-submitted my info for credit check by phone on Friday. I then went in on Saturday, 11/1 to pick it up, writing a personal check in the pre-arranged transaction. The entire process took less than two hours. Lucas has been super responsive in the various times I have called or messaged him. Also a call out to Jose Ramirez, who pinch-hit for Lucas when I bought the car on Saturday. Seamless transition in helpfulness and cordialness. This included a tech briefing by Sean, the in-house "Technologist". What a nice touch and great perk to help get you on the road with that aspect already "dialed in". There were follow-up calls and emails from both Lucas and Jose after buying the car. Very nice. Writing this a week later, I went in today for a few minor things which needed attention on the car. I pre-arranged to meet Lucas and Nacho (Horacio) in the Service Dept. Again, the process was handled promptly, thoroughly and quickly. Net, net - there has been a consistent pattern here of great service and communication. I would highly recommend this dealer to anyone.

I recently purchased an RX350h from Lexus of Sacramento, - kbanta

I recently purchased an RX350h from Lexus of Sacramento, and the entire experience was exceptional. From the moment I walked in, every employee I encountered was genuinely helpful and welcoming. The process was smooth, transparent, and completely free of surprises. A special thank you to my salesperson, Bryon Burdette, who went above and beyond to make sure I felt confident and informed every step of the way. His professionalism, knowledge, and friendly approach made the experience even better. It’s clear he truly cares about his customers. I can’t recommend Lexus of Sacramento—and Bryon—enough. If you’re looking for top-tier service and a team that truly puts the customer first, this is the place to go.

Very friendly good price Good explanation. - stigma0115

Very friendly good price Good explanation. Lot of choice to pick the car. Definitely going back next times

I had a very positive and smooth purchasing experience at - Sharon T.

I had a very positive and smooth purchasing experience at Elk Grove Subaru. Valentino was courteous, knowledgeable, and straightforward, and I never felt pressured. Instead, I felt like he was working to create a purchase that worked best for my needs. When they were unable to secure the exact car that I wanted, they found a better option for the same price. It was by far the best experience I’ve ever had in purchasing a new car. I would recommend Valentino and EGS to everyone,

Very friendly, knowledgeable, welcoming and not pushy! - MCPATTERSON79

Very friendly, knowledgeable, welcoming and not pushy! From the sales men to the financial people, everyone was awesome! Great experience!

Everything was very professional and top-notch! - VKOSTIUK1188

Everything was very professional and top-notch! Thank you so much for your help and cooperation! I look forward to long-term collaboration and productivity in the future!

Our deal was easy at Toyota of Corona. - Gdawgmarselle

Our deal was easy at Toyota of Corona. Tyler Hicks was knowledgeable, kind and helpful. Sales manager Jane was helpful and explained things to us.

It's truly uplifting to see good deeds and good customer - zeal65

It's truly uplifting to see good deeds and good customer service recognized, and I'm thrilled to share my exceptional experience at Maita Mazda of Sacramento. I had a warranty issue with a driver's side door rattle that was promptly addressed and fixed by Maita Mazda's outstanding service department. I must commend Colby, the service manager, and Ron for their remarkable communication and patience. They kept me informed every step of the way, ensuring a seamless experience, even when parts had to be ordered and a loaner provided. It's a testament to Maita Mazda's commitment to excellence that they were able to overcome obstacles and resolve the issue. I'm eager to acknowledge and celebrate their outstanding service. Thank you, Maita Mazda. sincerely, George M.

Very nice and helpful made me feel special. - hinojosamaria1963

Very nice and helpful made me feel special. I had very low esteem because of my credit I love the way he said I will help you get your car 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Coming into the Van Nuys Honda was a great experience. - Roses

Coming into the Van Nuys Honda was a great experience. Thinking I wouldn’t get a car , and I did . The finance team helped greatly with getting a price that fits my needs . I love my Honda LX. Customer service and a beautiful store will definitely keep me coming back . I will tell all my friends and recommend Honda of Van Nuys to everyone! Thank you guys for my beautiful new car !!!!

I had the best buying experience with George Salinas at - FK

I had the best buying experience with George Salinas at BMW Palm Springs. George was very attentive from the beginning to the end.

Well. - ctim7587

Well.l went shopping out there for a replacement on a 24 Toyota Corolla LE that was already burning alot of oil at 45K .Sold that back to dealer.Then l decided to take a ride out to Honda of Serramonte on my Harley Was in need of a reliable vehicle very soon,since l do Uber.Went to look.Maybe buy.Walked in the door.And boom Saw my new baby was talking to me in the middle of the floor.Take me home.So l did.Bought on the spot.Everyone there was too kind.Very helpful and professional.Felt like one of the family out there.Loving my new Honda sooo much.26-CivicSport.Tnx guys.See u soon.

⭐️⭐️⭐️⭐️⭐️ I recently purchased a certified pre-owned - michellew

⭐️⭐️⭐️⭐️⭐️ I recently purchased a certified pre-owned 2022 Chevy Traverse Premier from Future Chevy, and I couldn’t be happier with my experience. Bailey was my salesperson, and he was exceptional from start to finish. He was professional, personable, and truly attentive to what I was looking for. He took the time to listen to my needs and preferences, and I never felt pressured or rushed at any point during the process. Even though I ended up purchasing a vehicle I hadn’t originally planned to consider, Bailey’s patience and genuine approach helped me feel confident in my decision—and I absolutely love my Traverse. As the evening went on and the dealership became busier, Bailey continued to be thoughtful and accommodating; he even bought me dinner when things ran late, which was such a kind and unexpected gesture. Bailey went above and beyond to ensure I had a positive experience, and it truly showed that he cares about his customers. If you’re in the market for a vehicle, I highly recommend reaching out to Bailey at Future Chevy. His professionalism, integrity, and customer-first attitude make him a standout in the industry. AS WELL, shout out to the finance team. Everyone there is so nice and professional!! Thank you, Bailey! :) -MMA

They provided great customer service and help you get - mendoza.ang06

They provided great customer service and help you get your vehicle in and out and they were also very professional.

Thank you for all of your staffs great service, everyone - pmoore5558

Thank you for all of your staffs great service, everyone that I was in contact with was polite and helpful. Thanks again

I got my first new car in this place and it was the best - Maggie

I got my first new car in this place and it was the best experience being helped by some of the staff here. I recommend people to look for Hossein, the most wonderful man who can understand the feelings of a buyer especially for a first time buyer like me. He can handle things way beyond expectations. I am very grateful for having met him. The manager whoever he is was so very understanding and helpful too. I thank them so much. They are a blessing.

Sean- he is the man! - joanne.sibal

Sean- he is the man! He is very persistent and very helpful. He took care of us from day 1 and never gave up. He made us feel comfortable. So easy and fast buying experience. If any one looking for brand new and/or used car, check out the Infinity Mission Viejo and meet with Sean. Not to forget to mention the Account Manager named Erik- very knowledgeable and know what he is doing.. We are few months away to get another car and we will consider on going back to this dealership! Thank you once again Sean and Erik!😊

A few glitches in the service dept. - debthatcher

A few glitches in the service dept. but Hugo took good care of solving them.

Had a great experience and Niello Audi. - LAUREN.TRAPANI

Had a great experience and Niello Audi. Jim was very knowledgeable and listened to and honored what we were looking for. He wasn’t pushy and made the process enjoyable.

Recently took my truck to truck to get serviced. - vanessa

Recently took my truck to truck to get serviced. I scheduled my appointment with Mario, who always takes care of my cars. He and his team are always professional and efficient. They're my go-to!

Excellent service from start to finish The staff was - Luis lozano

Excellent service from start to finish The staff was friendly highly recommend this dealership they answer all my questions and help me to find the perfect vehicle

My experience was excellent, Neda was very helpful and - nasrin Mostadim

My experience was excellent, Neda was very helpful and friendly, I will recommend her to every one 🙏🏻🌺

Helped me find an intermittent problem, and discovered - SCOTT@SCOTTHAILE.COM

Helped me find an intermittent problem, and discovered some issues to solve before they became problematic

Very professional and friendly staff. - gibe1918

Very professional and friendly staff. Very clean environment . Josh answered all my questions and updated me On how long the process takes to complete. Kudos, awesome job!!!!

Vic is the best, he took good care of us. - Dt1vc

Vic is the best, he took good care of us. My sister and I bought our EQE SUV 4 matic for me and my sister AMG..Thank you so much to Vic and Raji.

I was and am happy with the whole process of buying a new - Heaney.Mark

I was and am happy with the whole process of buying a new car from Concord Toyota.