Excellent - Keith Ealden
We have just bought our third vehicle from this dealership and Gary Mack has been pivotal each time in providing us with timely and knowledgeable assistance.
Top Reviewed Specialists At This Dealership
Great experience - Nigel
Great service experience on all fronts. Lee Woodruff is incredibly professional and provided me with an accurate estimate of the time needed to service my vehicle. He is also a remarkably kind man who is generous with his time and concern for each client’s satisfaction.
2018 X3 M40i - RES & KAS
The five star rating is primarily due to our experience with Ivan Jurado. After deciding to purchase a 2018 X3 M40i and defining the configuration and trade-in on the BMW web site, we were contacted by many dealers while we were at our summer home in North Carolina (primary home is in Coral Gables). Ivan at BMW of Pembroke Pines was by far the most responsive regarding our needs and in determining the tentative value and logistics of the Lexus trade-in. He then outlined a reasonable deal on the purchase even before our return to South Florida. On that basis we placed an order and did not follow-up with any other dealers.
After our return to South Florida, he met us on his day off to confirm the trade valuation and took us on our first test drive in an X3 M40i. He also confirmed the preliminary deal we had made remotely from NC. On delivery day, he texted a photo of our vehicle on the truck to confirm its arrival and we set a time for delivery. On our arrival at BMW of Pembroke Pines, he kept us informed about the issues (i.e. a software problem in the vehicle). He also found additional BMW discounts for financing and loyalty, thus improving the original deal. We were pleasantly surprised and closed that afternoon.
Several days after delivery we noted that one of the Driver Guides was missing. Ivan tracked it down and had it delivered to our home.
Due to his attentiveness we will surely contact Ivan first for future BMW purchases.
Great i love this place - Jonhy boy
Eveything is perfec the guys and girls that work there are super cool . Walked in there and every one was so kind and thoughtful. Would definitely go back
Low pressure and delightful experience! - AmyB
Raquel is enthusiastic without being pushy. She is a great listener and knowledgeable. If she doesn't know the answer, she will find it for you! The dealership overall has a great vibe and management is very present offering warm professionalism.
I have had my previous car serviced here and Ron Arnold is awesome!
I am in my dream mini - Llevat49
Jack and Ryan were exceptional. At the closing of the deal I decided on another mini and even though we had to renegotiate Jack was so cool about. This is my second mini from Freeman and again it was totally without pressure and everything was sold on knowledge. I love these guys because they 110% believe in their product and sell it from their hearts.
Senior Motoring Advisor
AWESOME!!!!! FIELDS BMW LAKELAND, FL - The Oz Family
Ty is the coolest car salesman. He gave us a great deal. Very professional and honest. The entire staff was very helpful. We had the best sweet potato pie ever. Thank you! BMW
Highly Recommend BMW Jupiter and Steven Lee! - J. Nobel
I'm a seasoned car buyer and enthusiast who does way too much research before making a decision on what to buy. Had not owned a BMW before, and although I've always been a fan, did not think they had a "perfect car" that would meet my needs. Then I discovered the 4 Series Gran Coupe. After much research, I found the perfect one at Braman in Jupiter. The experience from sales to closing could not have been better, and Steven Lee is clearly a professional who is committed to what he does and cares about the customer. I have had the car back for a service check since, and the service team and experience is first class. Vlad has been my advisor, and he's attentive, efficient, and great with follow up. Looking forward to many more years as a customer and a lifelong BMW owner. Thank you!
Pleasant Buying Experience - PixelsMom
As a single female, car buying has not always been a positive experience. Chris displayed no bias against my buying capability. It was a pleasant experience to be a valued customer with an ability to negotiate a sale I was comfortable with.
BMW Client Advisor
New and Pre-owned Client Advisor
Outstanding Experience - Jeffrey R Esterkes
My brother referred my wife and me to Nicole Stem at Braman BMW; Nicole had recently arranged my brother's 2nd BMW lease from the dealership. We live in Naples FL so our dialog with Nicole was via telephone and email. In only a few telephone calls and emails, we had successfully negotiated the lease of a BMW X1. The economics of the transaction and the professional manner in which Nicole represented herself and the dealership clearly made our 2 hour trip from Naples worthwhile. Additionally, our visit to Braman was positive. Business Manager Jorge Mundo was well prepared when it was time to execute lease documents and BMW Genius Joel Chung was thorough when explaining BMW technology to my wife.
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
Great service only con was waiting experience. - David George
Usually when you go to a luxury dealership for service they have bagels available and a huge lobby available for people waiting on their vehicles. I loved how fast and quick the service was on my bmw but I would have appreciated more of a coffee selection and/or some kind of complimentary snack. It’s a standard that most dealerships meet including the bmw in Clearwater I used to get my vehicle serviced with. Nothing against Reeves, amazing dealership with reputable staff.
Service - henry53
It was a very good experience, friendly and courteous, the rent a car was excelent too. And they told me on Monday and that was it
Easiest Car Purchase Ever!! - lou127
Jack was great to work with from Searching for an existing car, then the build process. Great communicator. TJ was took us through the vehicle features and finance process was easy.
Excellent Service again review by Autumn Sky - AutumnSkye
Nancy Hernandez is to be commended again for her excellent customer service skills at Fields South Orlando. Our X3 was serviced in a timely manner. It is a great feeling when your service advisor generates positive waves and is ready to serve the customer at the highest level. She exemplifies the Fields motto "Fields Matters because you Matter". Service with a smile way to go Nancy!!!
435i conv. - 435i
Don Newell , the genius, was very knowledgeable, patient and helpful in explaining all the tech features of this vehicle. There’s so many features to learn its good to know that you have a person like Don that you can rely on. My whole experience with this dealership was top notch. Jim Mitchell along with his manager Danny Assi were exceptional in every way and kept every word through the transaction , along with Rob from finance, these gentlemen made the buying experience a joyful one.
Exceptional Service and Genuinely Friendly folks! - bw81
The team at BMW Gainesville was exceptional at every turn. We were shopping for an X5 and had a remarkably positive experience with this dealership. They went out of their way to bring a car up from their sister store 45mins away for us to test drive, and when they didn't have the option combination we wanted they modified an existing order for us to create exactly what we wanted. We scheduled a time to come pick it up and everything was ready when we arrived and the paperwork was handled promptly. Hands down, one of the best dealerships I've ever encountered - well run and staffed with fantastic people in every position. I look forward to being a customer for many years to come.
Excellent service - Josepereyro
Excellent and cordial service really happy but the purchase and the Price for the new and my old trade
They really know how to make you like family
New Customer Purchase Experience - GGray
Our second review of our experience with Bert Smith BMW - oh and did I mention this is within ONE week! Originally we purchased a BMW 230i convertible. Cute little car and a very good experience with the dealership; we felt like we received a fair deal. After driving the car for a couple of days we returned to Bert Smith for our training session. It was while waiting for Brandon, the training technician, we spotted a 530i, approached Daniel Brandano and enquired about it. Daniel gladly researched the vehicle and got all of the figures together. Although honestly, having only had the 230i for 6 days, we felt we should’ve been given more credit for the trade in. Daniel Brandano, however, worked closely with Steve, the sales manager, offering us what was probably a reasonable price for the car. As with our first visit, my husband and I felt we had been treated with respect and fairness. We left feeling good about the change we had made. We would also like to commend Larry Bearnarth in the finance office. Seriously, he probably missed his calling as a standup comedian. We thoroughly enjoyed our time in the office with him. He was not only adept at his own job, he was also very knowledgeable about the vehicle we were purchasing. And last but not least, we would like to add a little shout out to Brandon, the young man who spent time showing us all the gadgets and how to‘s inside the vehicle. He again, was a delight, very knowledgeable, respectful and very patient with us.
Great Service - JPAT954
Brought vehicle in for service and no delay in getting my vehicle to the shop I would recommend anyone that needs service to use Tom Bush
Very Impressive ! - Barb D.
Never have I had a more pleasant experience than with BMW Ocala. Steve and Lou made me feel like the most important person in the store , from buying my new BMW to taking delivery was an over all great experience !! Thank you again Lou
Highly Recommend - IgorMetelitsa
I visited BMW of Fort Lauderdale dealership after already visiting two other BMW locations in South Florida. Truly a memorable experience from start to finish! I highly recommend Christian Lang and BMW of Fort Lauderdale! Their new location is beautiful.
Excellent customer service - Duncan2117
The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. She was very knowledgeable about the service requested and my car in particular. Her friendly approach made me feel very welcome and appreciated.
Used car purchase - David S
I recently purchased a 2013 Cadillac CTS Performance model from Vista BMW Coconut Creek from another state. I worked with Richard Roe, Sales Manager through the entire process and with his knowledge and help made purchasing a breeze. He answered any questions I had promptly and was a great help. I've seen 5 stars for this dealership on various sites and they deserve every one! Would highly recommend whether purchasing locally or from another state using a transport service to deliver. Top notch dealership!
Bad experience! - Denis Smykalov
I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department.
So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available.
I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me.
I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me.
Ones i arrived i've been told they don't have that car, since one of the managers took it.
They offer me other options of course and i didn't like, i was pissed with that situation at that point.
After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do.
I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do?
As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do.
Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking?
I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
Expert Service from your Sales Representative - dksweet
I am giving Wendy Fitch, your sales representative, the highest grade of service possible. From the moment I me Wendy I felt confident and relaxed. She has the personality that you trust. She was very knowledgeable and patient. I would highly recommend her to my friends who are interested in a BMW and will contact her when I am ready for a new car.
Service SLOW - Srb
Terrible dropped car off at appointment time of 7:30. Was not waiting for the car because I have seen people wait hours.
Told service I will pick up late afternoon.
Arrived 3:30 pm ( late afternoon) and told they are just starting about an hour I'm told!
They give priority to people who are waiting for their cars!
I'm the waiting room are zero people!
When the car is done it will have been here over 9 hours!
I'm told it takes at least 25 minutes for the computer to read the car. Really ?
They can drain the oil but have to wait for the compute. Pretty good excuse for poor service.
Service experience - Th
Jose my service advisor went above and beyond to have my car service completed in a timely manner . Its clear customer satisfaction is his number one priority
Terrible Customer Service - Disgusted
Do not use Rochelle Walters who is the worse in the service department no manners and rude and did not assist with my situation. She is not a decent representation for Vista. And the Sales team needs to be more knowledgeable of their inventory.
Cutthroat Dealer - matthewb...
If you plan on purchasing a BMW don't waste your time here and go to Coggin BMW Ft. Pierce. I planned on purchasing a used I3 and put a 2K deposit down because I was out of town. I was planning on picking it up just two days from when I put the deposit down. I received a call the day before I was going to pickup my car, and was told that they sold it to another person. I then asked for a refund of my deposit and they hung up on me!!! I have never had, such a terrible experience at a car dealer. I even signed a contract it's as if they sold an already sold car. My salesman told me the manger made this decision. I've got to wonder if his prior job was at a cutthroat used car dealer. Or if this entire establishment is run like one.
Germain BMW of Naples