Car purchase - Genesis38

Best car purchase experience I have ever had. I am very happy with my purchase. Genesis is a dope ride. And it was immaculate inside and out.

Wonderful Experience - Penny

Called ahead about a car and it was sitting out ready for us to test drive when we arrived, thanks Ryan. Ryan was our contact but was with another customer when we arrived so Bob took care of us. Sorry Ryan. Bob was so helpful and knowledgeable. Even though it was Sunday night and almost 2 hours after closing, Bob stayed with us till the end. He even took the time and went through all the bells and whistles on the car with us before we drove away. Thanks again, Penny

Great i love this place - Jonhy boy

Eveything is perfec the guys and girls that work there are super cool . Walked in there and every one was so kind and thoughtful. Would definitely go back

Excellent car buying experience. - Carguy

Germain wants to make the selection and purchase of an automobile an enjoyable experience. The staff is engaging, accommodating, knowledgeable and professional. It is a consultative rather than selling approach.

Pleasant and helpful experience in an emergency . - Tom & Betty's Auto

Visiting family in Lakeland we needed help because of water in our SRX Cadillac We went to Fields BMW in Lakeland, Fl. Mike Adkins our Service Advisor made our visit and very pleasant and timely experience. Thank you Mike. Thomas McKnight, Jacksonville, FL

Pleasant experience from beginning to end - Emily Wilson

I really enjoyed buying my car here! I went in not knowing much, and came out feeling like a proud new BMW owner! Everyone was very helpful and kind. What a nice group of people! (I now know five of these employees by name!) Steven Lee was my sales guy and he was great! He is very nice and patient and fun to test-drive with! And after spending literally ALL day in there asking all my questions and test-driving my choices, I am feeling very satisfied with the car I bought. No pushiness, no condescension and no buyer's remorse! Just smiles all around!! This is what buying a car should be.

review - no name

overall a fairly positive experience. no wi fi in sales area. fairly friendly staff. salesperson was courteous. nothing else more to say about it. thanks

Expertise with a radiant smile - jdr1465

Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. Their technical knowledge is amazing, the willingness to achieve a solution, the friendly spirited and cooperative communication is truly rare in todays service consultants.I look forward to my visit to Sarasota BMW to share their enthusiasm.. There have been occasions where i needed to meet with technicians to answer complicated matters. Once again cheerfully facilitated by superior service from Maria or Jessica. That is the good part of the story. The challenging part is that this business is really big and very busy. It ain't no quick oil change station. Quality service takes time, so get over it and make accommodations. They do a a long list of safety checks and wash your car. Does the garage down the street do the same thing.... not a chance. So be prepared for a wait or make prudent arrangements. Your service consultant will tell you how long the wait will be. I could go on about price matching the competition, service discounts by email and sometimes a courtesy car or transpiration arrangements. . Good quality service for complicated machinery all with a smile and professionalism. Thank you Jessica, Thank you Maria. Your help is appreciated. .

thanks peter althoff and nico scattin - pbpawn

i just wanted to thank you and nico scattin for helping me understand the leasing process i had a few issues but after the program was explained to me i was satisfied.. i am fully satisfied with my new 540i and i would recommend both of you.. thanks again r hanna

Great experience! - James

Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!

Professional - 123pola

I was very happy ,good communication,an time they' did good job with the car l receive the car very clean and shyne . Thank you very much.

Top Shelf Dealership - Skip & Donna

Excellent sales and service. Very customer focused. Sales (Cason) was great to work with, knowledgeable, patient, very responsive. Service (Chantey) is great to work with, excellent communications and very customer focused.

The best experience - Vanessa

The best experience, good price and quality:-) I’m so happy we my new car... thank you Braman’s I recommend this dealership 💯 again thank you and I will see you when I need a new car 🚗

Always An Exceptional Experience - Steven Ballot

I have purchased 5 different BMWs from this dealership, starting in 2011 and all from Mikhail Bouzko. He is friendly and straight forward. He truly understands the customer's needs and wants. It has been a pleasure doing business with Field's BMW of South Orlando because of Mikhail. He makes the process of buying a vehicle very easy. I highly recommend this dealership as my wife and I plan on continuing to business at BMW of South Orlando.

Richard amazing! - M5 Guy

Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him.

The BMW Genius at Tom Bush Orange Park is my new BFF! - LeAnne Feagin

I wondered if I really needed to go back for my "Encore" appointment, and am SO glad I decided to go! Don Newell is very knowledgeable, and showed me so many things about my car's features that I would never have discovered on my own. He patiently answered my questions, and took the time to make everything easy to understand and easy to remember. Folks like Don Newell are the reason the Tom Bush Family of Dealerships will always have my car-buying business!

Terrible games - Michael

I attempted to buy a car here. I started off the purchase experience with telling them I did not want to play the no more games to car dealerships play. They assured me they would not. And then they continued to play every game imaginable I know they are in a profit making business, but they would not budge to a reasonable price in my opinion. The reason was they told me they specifically bought that car for a “good“ customer. If that person such a good customer, why are they selling me the car? So either they lied to me, or they were willing to sell the car that the “good customer “wanted. I would hate to be that good customer that they sold the car to someone else. Either way, they are on trustworthy

Repeat customer - Bimmerguy

This is my second BMW purchase from Bert Smith in 5 months. After driving my wife’s X5 a couple of times I decided to get myself a 5 series. Once again I asked for John Grima and had another great car buying experience. He really is one of the best car salesmen I’ve ever dealt with, very knowledgeable and not pushy, which I appreciate when it comes to car dealerships. Place as usual is very clean, modern and comfortable. If your in the market for a new car you really should go to Bert Smith and ask for John Grima because it really is a pleasure to work with him.

Best car buying experience provided by Todd Thompson - Tscott

Best car buying experience provided by Todd Thompson BMW Client Service Advisor. Todd was honest, thorough and detailed. I would highly recommend Todd Thompson and BMW.

Great service - sales and service department - Helene Silver

The sales and service teams are excellent. Courteous, Knowledgeable and professional. This is our second car that we bought at this dealership. I'd go back again.

Consistently terrible - uniball

I've had 3 cars through the service shop. My experience is they are: 1) Totally overpriced even vs other area BMW dealers. 2) Charge for work which was not done. 3) It can take several visits for the same problem to be fully rectified. BMW itself is to blame as well. 4) They supposedly run diagnostics (at least they make a big deal about the cost) then didn't seem to identify 2 extended warranty problems that should show up in diagnostics. Another call to BMW NA needed as its clear I have one of the extended warranty issues. 5) Can leave your car worse off than it was when it entered their shop. They managed to dump gasoline in the rear interior area of a Z3 Coupe. Their fix was an air freshener shoe hanging off the mirror. After a talk with BMW NA, the entire interior in back of the front seats was replaced. My feelings about BMW of Fort Lauderdale: Its a pain getting them to do anything, then you hope they actually did it, then you discover they did it wrong, then you waste time trying to get them to correct the issue, then you call BMW NA and in short order they tell BMW of Fort Lauderdale to fix the car. BMW will be very pleased to know I have decided to part ways with them after 23 years and 7 new BMW's. I'm just sick and tired of collecting stacks of service orders and difficult dealer experiences.

Great Service! - ReneM

Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the car washer was friendly. Even the technician came to speak to me about my car.

Sensible & Swift Sales - BMW X3 M

We had a very smooth experience with Wendy Fitch. She was consistently helpful and fair, and she was pleasant to work with. All in all, we are very satisfied with going through the processes with Wendy!

BMW Genius - Suzanne

Bryan Rivera is a genius! He is amazing at customer relationships, as well as efficient and knowledgeable! I will be recommending Bryan to all my friends.

Horrible business - Josie

Took my car for an oil change and when came to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants attention who commented that it was dirt not scratches. To have the car repair it has been a nightmare as there is no communication between the service dept and costumer. Not professional.

Service Department inept, cant reach anyone, horribly slow. - BitofAByte

I have had many BMW's over the years in several different areas, this is by far the worst dealership I have ever been too especially for service....it's not even close. You cant reach anyone, forced to leave message then wait for hours for a call back! This was for a standard fluid change and annual maintenance mind you. You think your being wise by making an appointment ahead of time then come to find out 5 hours later they were just getting to it and it would "definitely" be ready in the morning, of course I missed the call telling me this tried to call back 5 minutes later and of course no one answers. I would find the whole thing blasphemous if I didn't stop to think where we live, unfortunate this is our only option unless we want to drive to Pensacola.

Cutthroat Dealer - matthewb...

If you plan on purchasing a BMW don't waste your time here and go to Coggin BMW Ft. Pierce. I planned on purchasing a used I3 and put a 2K deposit down because I was out of town. I was planning on picking it up just two days from when I put the deposit down. I received a call the day before I was going to pickup my car, and was told that they sold it to another person. I then asked for a refund of my deposit and they hung up on me!!! I have never had, such a terrible experience at a car dealer. I even signed a contract it's as if they sold an already sold car. My salesman told me the manger made this decision. I've got to wonder if his prior job was at a cutthroat used car dealer. Or if this entire establishment is run like one.

Quality and worksnanship - Abnel84

Made an appointment to have my ABS module coded they failed to code my ABS module because it was faulty. Once BMW of Fort Myers found out it was one of their parts they called the next day up selling me on a good and working ABS pump confirmed after an ABS diagnostics was performed by another/certified shop. Not happy at all I will never return to this location.

Scam artists!!! - xxxxvista

sold me a truck with frame damage and a salvaged title and did. It disclose this to me at the time of purchase! They do not want to make good on the deal and would rather take it to court!