Great Buying Experience - Trey Purvis - JN9Jeep
For a long time, I wanted to get my own Jeep Wrangler. Capital BMW had recently gotten a trade-in of a 2018 JLU Wrangler. Trey was excellent to work with throughout the entire process. In addition, Lu was great to work with on the financing end of things. Overall, one of the best dealership experiences I have ever had. Definitely recommend these guys to anyone.
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
The best car buying experience with truly honest people!!!! - LvnLifenParadise
Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pulled the ole bait and switch).
So when we finally decided on a mini, I dreaded what we would encounter.....the overzealous salesman and harsh managers, lies, etc. But I was pleasantly surprised!! My partner had gone in the day before and looked at some cars and met Matt Cerro, the Motoring Advisor/Salesman and said he really liked him. I went in (expecting to meet the typical salesman) and was shocked that he was everything my partner said he was!! Matt is simply amazing!! He did not do any of the typical car salesman tactics or bait and switch. He was informative and honest. Everything he promised to us he delivered. He did not pressure us at all. And it was Christmas Eve and they said they would stay as long as we needed them to (they were supposed to close at 5) which I thought was super nice and selfless.
We decided on the car and was expecting the typical back and forth from the sales, general, and business managers, but they proved us wrong yet again!! They gave us an initial number and we countered (thinking this would be a long back n’ forth process) and they accepted our offer!!!!
Then came the signing process with the business manager Dan McCloy. We were expecting (again) the “you need this package, you need this warranty” lectures but Dan didn’t do any of that. He was straightforward and even said “I will show you all that we offer as far as packages and warranties but I’ll be honest and recommend the ones I feel that are the most important to have”. He put it in a way that helped us see the importance of the extra add on’s versus the scare tactics most dealers like to do. They even followed up the next few days by calling and emailing to see how we and the car were doing.
I could go on and on about all the good things they said and did at Ferman Mini. You usually hear what sounds like the truth and deep down you know it’s not (and in the end your gut feeling is usually correct). But the staff at Ferman Mini is a breath of fresh air!! Everything they promised, they followed through with. They have apparently learned the lesson that if you are honest with and work with the customer, they will buy from you and continue to come back....and let others know that they are a good place to buy a car from.
I know it’s a long review but it doesn’t even address all the good things that happened during our buying process. I can honestly say with 100% confidence that We would recommend Ferman Mini to anyone!!!!!!!
Senior Motoring Advisor
Excellent purchasing and processing experience. - steve.richards
The sales person was an excellent sales representative, no pushing, just let us look to our hearts content and then helped us make a good deal for the 2019 Odyssey Elite we wanted. The warranty and finance person was also full of information and opportunity options for us, and was extremely kind and friendly. We felt good when we left the dealership.
Pre-Owned Client Advisor
Best customer service - Amy H
Me Lee was very attentive and went out of his way to help us find the car we wanted it was a pleasure working with him and we will definitely be back in the future to do business with him again . Me Lee and all associates we came in contact with were very professional and courteous to our needs,. We will recommend this dealership to our friends.
Purchase a new BMW I have 10 BMWs all of them at this Deale - Tony Lourdes
An excellent experience
Professional and courteous
You are listened to and they go out of their way to meet your needs
Manny Miranda is a very talented and skillful at interacting with the customers
Efficient and courteous - ScottR
Adrian handles my BMW service visits very quickly and efficiently. Everything is done perfectly with a clear explanation of what was done and why. Plus Adrian is a pleasure to speak and work with.
Great Car buying experience - Bijou
My visit to Lauderdale BMW of Pembroke Pines by far is the best car buying experience I've ever had. Liane immediately responded to my True Car inquiry and when I got to the dealership I received white glove service the entire time from her. The leasing contract was completed in record time and I did not have to do any negotiating as she made a great offer immediately and the whole process took less than 4 hours even though she was juggling between 2 customers at the same time. The staff is very efficient and I am looking forward to going there for my next vehicle purchase.
New Car Sales
BMW of Sarasota Service Department - CFOWL002
BMW of Sarasota, specifically, Maria Lizardi, always give me great customer service when I bring my car in to the shop. I would recommend BMW of Sarasota to anyone who is debating whether to service his/her car there.
Senior Client Advisor
BMW Client Advisor
Thanks - Maria Coggins
Your professionalism stands out to us. You were so helpful and went beyond your duty. Mailing our garage door opener, after leaving the device was very much appreciated, as were your follow up calls. The Fields dealership earns nothing but praise from us. All personnel was extremely courteous. Buying a car is normally stressful. Furman and all staff made the experience a little easier. Maria and Dewey Coggins
Awesome Service! Great Experience! - Tsperanza
Shary was awesome! Very knowledgeable and helped me balance what I wanted and affordability. Easiest experience I've had at a car dealership. Professional and honest. Thank you Shary! You ROCK!
Professional Customer Service - BMW to Porsche
Thank you for the courtesy check call yesterday, it was nice talking with you.
I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop.
Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche.
Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well.
I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today.
Thank you again.
best experience possible while buying a car - ninjaCar83
I live in Jax, but I have to say I was extremely happy the way I was treated by everyone here.
Many people find it to be very stressful to buy/lease a new car. Fortunately that didn't happen to me when I decided to make a phone call and get the car I wanted.
BMW service - Gino Tello
Best service. Over the top coustomer satisfaction.
My daughter flooded her new x1 and they took care of everything. From towing to insurance to cleaning to delivery. And the car is new again. Thank you.
Great experience with BMW Genius Don Newell - m-aficionado
Am the proud owner of a 2018 M2 purchased from Tom Bush BMW a year ago - a very cool, high performance vehicle. Brought it into Don yesterday for him to help me pair my new Apple XS iPhone with the vehicle's onboard Apple system, my third iPhone while owning this car. Don accomplished that quickly. Then he gave me an excellent tutorial on several of the vehicle's technology features not known to me previously (although I had already learned many of the features previously when I took delivery from BMW in Greenville SC in December 2017, and one other earlier session with Don a few months ago. It's amazing what this car's technology can do for you while you're sitting in the driver's seat and familiar with all the systems, and Don makes it fun to learn. My wife and I have also enjoyed working with Douglas, Danny and the entire TB service team.
Great Service - Bossbnix
First time visiting dealership. I called originally for an estimate. I spoke with Aaron (Service Advisor) who was very welcoming and friendly. Because of Aaron's willingness to assist me i arrived within the hour. Service dept was extremely busy however my car was ready when promised.
Repair of my BMW X3 - Happy Shiba
Service dept very kind, did arrange for me to have a loaner 2019 X3 while waiting the 4 weeks for my car to be repaired. Delay due to part needed from Germany and to be approved by customs.
excelent - Happy
Just bought a used vehicle from Bert Smith with Dan Brandano as the sales associate. I felt very comfortable with Dan and we were very pleased. Very helpful and professional. Thank you again. Joyce Weatherford
Great Service again😃😃😃😃 by AutumnSky - AutumnSkye
I would like to take a few moments to thank Nancy Hernandez at Fields South Orlando for her assistance in getting our damaged run flat tire replaced. She was able to have this task completed the same day. I appreciate this attention to detail as my wife commutes to work over 30 miles each way and when the tire warning light came on, Nancy answered and resolved the matter. The BMW tire and wheel warranty is definitely a good investment for run flat tires as no one can predict when a tire can be a victim of some form of road hazard. Nancy is to be commended again for her positive attitude and friendly smile. Once again she exemplifies the Fields Auto Group motto: Fields Matters because you Matter!!!😃😃😃😃😃😃
Review of Bryan Rivera at Vista BMW - Martin E.
I met Bryan Rivera through the Ed MCcabes team at Vista BMW. Bryan has been very helpful to me and made my car buying experience at Vista BMW OUTSTANDING. He delivered all the paperwork to my office to save me the time of coming to the dealership. When I took delivery he went through all the new electronic features of the car and set up my iPhone. When my car needed to go back into the shop he delivered a loaner to my office and took my car in for me. After service was completed he returned my car to me.
Bryan is pleasant, knowledgeable and very responsive. I highly recommend seeking him out at BMW
Well worth the drive - donr
I found this dealership more about service than trying to make a huge profit off each sale. I made my deal over the phone and drove over 100 miles to see the car my salesman James Jupiter was honest and truthful about everything over the phone. There was no surprises or BS. They gave me a very fair deal. I would HIGHLY recommend this dealership to anyone.
My Experience - Mikeg2016
The service is Top Notch. When the bill comes for service. Ouch!! I will still use them because I trust my service advisor and the dealership.
Excellent service - Nim
Friendly staff in a very pleasant atmosphere.
Service writer Nina was thorough and efficient
Car was we’ll serviced and delivered st the time promisef
Excellent Service - Joe187
Went to get a new X5 and had a great sales experience. Very accommodating, understanding and patient. The process nowadays takes a long time because of all the paperwork required but I would definitely recommend this dealership.
No Loaner - Gfreeman5
My name is Gaylord Freeman, and I am representing my cousins John & Ruthie Jones Sr. I have owned a BMW for more than a decade. I truly enjoy driving a BMW. Most of all, I truly enjoy how BMW makes you part of their family. Whenever I took my BMW in for services, the BMW dealership always provided me with a BMW loaner.
I am always telling family and friends about the great customer service BMW provides. I am a “BMW Man”.
Well, I convinced my cousin John Jones Sr to buy his wife a BMW. He purchased a BMW for his wife to surprise her on her birthday in 2017 from Sandy Sansing BMW in Pensacola, Florida. She loves her BMW. Nevertheless, the problem they’re having is when they take it in for service Sansing keep their BMW for more then three days, and they do not offer or have any loaner cars available. Therefore, John & Ruthie has to go outside of BMW to rent a vehicle. Now, this is really unacceptable and not fair. Sandy Sansing BMW has a policy that states, if you purchase a BMW from their dealership, and you bring your vehicle in for service that takes more than three hours, then they will provide their customer with a loaner. My cousins have taken their BMW twice for service, and each time they walk away without a loaner. This not the type of service that I sold them on. Sandy Sansing BMW, I need for your dealership to make right by them. My cousins are senior citizens who do not like to complain. Therefore, let me be their voice. This unfair treatment. They are not looking for money, although Sansing can pay for the rent a car that they had to pay for. What we all want is better service to all your customers. I asked that the General Manager of Sandy Sansing BMW personally give them a call, and then call me.
On December 19, 2018, we received a call from Kathy Haley who is part of the Management Team at Sandy Sansing BMW. We would like to thank Kathy for communicating with us to resolve this major concern.
Simply an amazing experience - AMGNortheast
I found the car I wanted on cars.com. It was a sunset orange m2 competition. I filled out the contact portion to inquire about the car. I was then contacted by Frank and the team at Melbourne BMW. To sum up my experience it was simply delightful. I flew out to pick up the car and they picked me up at the airport an hour away! Once at the dealer it was quick and smooth and everyone was so welcoming. Dustin the genius, Lindsey, Frank in sales and Mike in finance all came together for a flawless experience.
Experience with a BMW Genius - DivaDorsey
The explanation of the vehicle features and test drive was done with David Mundle - a BMW genius. He was extremely knowledgeable and most importantly very patient with the myriad of questions I threw at him. He obviously loves his job!!
Horrible - jduggan
This dealership is one of the worst I have ever dealt with. Both service and sales always caused a headache. Whether it was having to resign my finance paperwork 3 times, the Certified Pre-Owned Volkswagen that we bought having to be put in the shop 4 times in the 8 months that we owned it (bought new VW at different dealership due to so many problems with CPO we bought at Fields), and to top it all off I get my personal belongings stolen out of the cars glove box when its getting fixed for the 4th time and when I tell them about the stolen items all I get is a "I'm sorry" and a "complimentary oil change". Avoid this dealership at ALL costs.
5 star rated service - Blkbmwil
Many thanks and more thanks to Chris in the service department. While visiting family in Crestview, my M240i convertible develops a thump and a noise coming from the front end. Of course I’m in panic mode because my car is not right and being so far from home. So I’m directed to BMW of Fort Walton Beach. I go in all upset and Chris comes out to greet me. I explain the problem and that’s all it took. After a little bit I was made aware of the problem and quickly put in a loaner. Being that it was Wednesday and I was scheduled to leave on Saturday, I was assured my car would be ready on Friday. True to BMW form, it was ready when promised. I also received several calls from Chris with updates on my car. Now that’s truly 5 star service!!! I can’t say enough about my experience with your dealership. I also bought a house in Crestview while I was there. So,once I move I definitely be bringing my M240i and my 2014 X3 to be serviced there. Thanks again for everything and Chris, you are the best!
Avoid, go out of town to get better customer service - scotraz
I was told by a salesman that if I find a vehicle on sonic automotive they would bring down here for me, no matter where it is. I went into this dealership five days later. Not only did they low ball my trade by $4000 but heavily inflated shipping to $1300.00. I left, insulted. I called dealership directly in VA, treated like gold, got that $4000 more on my trade verified by local car max and paid only $500 to ship vehicle. I find it hard to believe I can't get customer service 4 miles from my own home. I did email the GM to let him know what happened, no response, which I expected, but he did he would stick it to me, by added me to the email subscriber list. This is how petty and immature they are, instead of trying to improved their customer service, they are spiteful. Thank you, NEXT!!!
Terrible Service - Gfmontoto
I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to look at the cameras . Apperantly they only look at the cameras when is convenient for them. I feel very mistreated, when I mentioned I wasn’t coming back they didn’t seem to care at all. I am never doing service at south motors bmw, nor purchasing another vehicle here.
Assistant Service Manager
BMW of Sarasota
General Sales Manager
Financial Services Director
Senior Sales Manager