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I’ve had great experience buying my wife’s Land Rover and... - Murat
I’ve had great experience buying my wife’s Land Rover and Daniel Mangiafico was great and helpful. Whole process was easy and quick. New ride is smooth and as advertised..
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Every single time we need something from this dealership... - Rony
Every single time we need something from this dealership Moises Marante is there for us, he is very knowledgeable, friendly and very helpful. Normally visiting a dealership for service is not the best experience, but here with Moises we are very happy and glad that we have found him. Now we know that we get excellent service every single time from him. Thank you Moises!
Michael Johnson, who handled our transaction, could not... - pwebster
Michael Johnson, who handled our transaction, could not have been more accommodating. He brought vehicles to our home so that we might test drive them, and even brought all of the paperwork to us, so that we might sign it at home, when we decided on a vehicle. I give the dealership four, rather than five, stars because, ten days after the transaction, we've still not received copies of any of the paperwork we signed - including the purchase and sales agreement.
Sales and Lease Consultant
Sales and Leasing Consultant
Best service ever received at a dealer .Everybody... - VICMILLY
Best service ever received at a dealer .
Everybody manager,sales rep and finance manager.
We traveled 2 hrs to this dealer.just because the service provide over the phone and email
Motoring Advisor & Enthusiast
Senior Motoring Advisor
Excellent experience at Ferman. Cesar, my service... - DEB S
Excellent experience at Ferman. Cesar, my service advisor, was thorough and professional. My car was repaired in half the estimated time and was washed before they returned it to me.
Pre-Owned Client Advisor
Willie is Amazing!!! We told him what we needed and he... - bbrescia06
Willie is Amazing!!! We told him what we needed and he got us a great deal. We are very happy with our new car! Thanks Willie.
Eddie was first class. Friendly and professional. Gets... - Kevin
Eddie was first class. Friendly and professional. Gets right to the point and expedited the sales process. Please also let “Genius”, the on-boarder who explained all the features of the car to me, that he is top rate.
I came in early from 7:30am spoke with Advisor Jose Alamo... - rcookejr
I came in early from 7:30am spoke with Advisor Jose Alamo and ran diagnostic on my vehicle. Advised me of how long approximately it would take and offered me an alternate vehicle to get around do errands while my car was being repaired, but i declined as i had the day free. I was there all day til 8hrs 5:30pm and Jose and everyone checked on me made sure i was comfortable had snacks coffee and refreshments. Always above and beyond customer service.
New Vehicle Sales
New Car Sales
Outstanding. Helped with phone directions once I got off... - JOE.SURKAMER09
Outstanding. Helped with phone directions once I got off 75. (Not easy to find). Once there James welcomed me and went over how long it would take for service. Great dealing with dealership. Worth the drive. Thanks
General Sales Manager
Buying a car from Coggins was a great experience. Up... - Airborne11b
Buying a car from Coggins was a great experience. Up front and no hassles. Our sales representative was Teon Brown, he was 5/5 and easy to work with.
BMW Client Advisor
Thank you, Braman service department for a great customer... - Pillin
Thank you, Braman service department for a great customer service........thank you thank you 🙏🏻 thank you thank you thank you 🙏🏻 thank thank you thank you
I appreciated the attention to detail that Gabriel in... - bryant
I appreciated the attention to detail that Gabriel in sales provided in addition to the expert service direction from Keith.
Taylor was a great help also
It was a great expirence, everyone was so profesional and... - Daniel Avila
It was a great expirence, everyone was so profesional and helpful! I would reccomend it to anyone looking to buy a car. 10/10 experince.
Don Newell did a great job in providing me with... - Lawrence Speciale
Don Newell did a great job in providing me with additional training on my new BMW. The Encore Delivery is a excellent service for us new converts to BMW’s automotive line. Previously I was a long time Mercedes owner but since receiving my first BMW (2020 X5) I’ve been so impressed that I haven’t looked back.
Keep up the good work Tom Bush BMW, I’ll be back for all my service and new car needs.
When I arrived I was greeted by the Receptionist, but... - jklabrie
When I arrived I was greeted by the Receptionist, but right away there was a problem as I had scheduled the service call (four new tires and alignment) online two days before and, for some reason, the appointment was not in the computer system. This was really frustrating to me. The receptionist assured me it would be okay and asked me to wait. A few minutes later Scott Quick spoke to me and he too assured me it would be okay as the tires were in stock. Because it would be over two hours for the work to be done Scott graciously offered me the use of a replacement vehicle while my car was being serviced. I really appreciated this offer. A few hours later I got a video message from the BMW service technician who carefully walked me through his assessment while the car was up on the rack. I really appreciated this too as it gave me a view of what he was looking at and what his next steps would be. A little later Scott notified me that my car was ready, and that the total cost was lower than what had been quoted via the online scheduling. When I arrived I found the car had been vacuumed and washed - which was great. Scott had also began the paperwork for the rebates associated with the tire purchase. That's what I call customer service!
Called several times and left messages for call back, I... - Hector
Called several times and left messages for call back, I tried online chat, email... It's been several weeks and still waiting for a call back from service department." Bad communication" and receptionist cut me off when I try to explain my situation to see if she can direct me to the right department. I'm very disappointed. Last I'll do is go in person... Well see how it goes.....
Well it's been a month since my review and it just got worse. Dealer confirmed my turbo has internal leak. Wants $5100 to repair, I told them about the extended warranty that BMW issued to my model and from 👎 it got worse. First dealer tells me my warranty passed by few days and then I call BMW North America and they gave me all details and made a claim or investigation to find why my vin was excluded when model and year was in the statement...an hour latter and executive from BMW calls me and tells me my warranty passed by a year!!!!! Who's telling me the truth??? Long story short they're still giving me the run around. And I got to say Fields experience has been bad but BMW North America has been a nightmare 👎 👎
I always take my vehicle in and have the Fields BMW keep... - David Ramos
I always take my vehicle in and have the Fields BMW keep my vehicle in the best condition possible. Gaston Kincaid (my service representative) does a phenomenal job for me. Couldn’t be happier with my experience at Fields.
Bait & Switch! My family will never buy a car from this... - KRIM
Bait & Switch! My family will never buy a car from this Dealer that uses deceit as a technique to lure you in. My husband scheduled an appointment on the phone to see two specific cars, but when we arrived not hours later to test drive we were told first our choice had sold days prior; yet somehow they scheduled a test drive for this car. Annoyed, we agreed to see our second choice, but that too was gone. Conveniently for the Dealer, they did have a different car to show which was very similar to our first choice and available for a mere $5k more. To add salt to the wound, the saleswoman was not very friendly or at all apologetic. She was cold and dismissive and no one needs her bad attitude!
Imagine going to buy a brand new MINI cooper, and having... - Anastasia Daniels
Imagine going to buy a brand new MINI cooper, and having the cops called on you. I rarely leave reviews, but I just had the most traumatic experience ever at the Tom Bush MINI dealership. I went Monday and met with Sheree Pivola, I could tell quickly that she was not fond of us. She didn’t seem to want to sell us a car, we seemed to be more of an inconvenience to her.
After leaving that day because I was waiting on another car to come in the next day, I came back today. I was so eager to buy the car today (Friday, 9/11), that I sold my mini cooper car today, and afterwards went STRAIGHT to the dealership to buy my brand new one. This eagerness was met with the same attitude from Sheree from Monday, whom i really didn’t want to deal with again but didn’t know if there were any better options. I get there and she pulls the car around, I sit in it and tell her I want to look at some other options before purchasing. Obviously annoyed, she says “Well I thought you wanted this one which is why I brought it around.” I said, “That’s true but I would like to look around just in case.” Mind you, the one I was about to buy was black, but I REALLY wanted a red one.
After walking around the lot with my mom and boyfriend, my mom asks if any other dealership has more of the ones I was looking for. She says no, and we call other places just to make sure. She then comes up to us with dealer tag, and says “Well I’ll guess I’ll put this away since you’re not interested in buying a car since you’re on the phone with another dealership.” I said ??? I said, “I do want this car, I just wanted to see if they had other color options and they do.” She said, “No they don’t.” I said, “Yes they do I’m on the phone with them now.” She says, “Okay well since you’re not interested I’ll put the tag away.” I go outside to tell my mom, who’s on the phone with another dealership, and she comes in to request to work with another salesperson.
The other salesperson, Maria Clark, says, “Well you’re not interested in buying a car she tried to sell you a car.” We quickly realize what’s going on and then my mom blows up, as she should. They continue to go back and forth, while we’re trying to explain to them that I was really interested in buying the car, so interested that I sold my car today to come buy this car, we were looking into our other options. She continues to disrespect us and tells us to ultimately leave. She then starts recording us and tells the other sales manager to call the police, which further angers my mother and I, as expected. She tells the man to call the police several times.
We ultimately leave, of course in fear for our lives at that point because as we all know, the police are never on our side. I am traumatized to say the least, I just wanted to buy a new car.
The COO, Telis Assimenios, response to this incident was that it was "honest miscommunication" and in fact not discrimination. He called people that were calling the dealership complaining "uncivilized, uneducated and unprofessional." This entire dealership deserves to be shut down.
I bought an X7 M50i almost a week ago, the dealership... - Carlos M.
I bought an X7 M50i almost a week ago, the dealership gave me the car with a battery defect and with a bad battery warnings in the dashboard, I reported it as soon as I got home from the dealer. Now the car again is in the shop for software problems related to camera sensing, lighting, the a/c doesn't work And the car is less than 7 days new.
The worse thing of all is that I have had to chase everyone to get my problem sort it out. No one of the person's that were involved in the sales process has showed up, given face, taken accountability or responsibility or even saying we are sorry we will take care of it. The only person that seems to be doing everyone else's job is Huntley, who is the BMW expert.
So disappointed about how they turned from nice and attentive to completely careless and unaccountable after the sale was made. I also red a review on the other comments about the financing rates, a similar thing happened to me.
Overall, to anyone reading this review or doing his homework from my experience I do regret not using a larger dealer. The only reason that I'm worrying this review is so that other people don't go through the same experience as I did. my recommendation is that you consider another dealer. I consider myself a reasonable person and understand that things can go wrong but what is unacceptable is not taking responsibility and accountability for them and I'm just shocked as how many people actually influenced my sales process and how none of them are taking accountability or have no rush in fixing what it happened. I just want my new car that I spend a lot of money on and as time goes by I'm starting to get concerned that the car might be a lemon.... I just want this nightmare to end....
Was very satisfied with the service we got & very... - Sheila.F.
Was very satisfied with the service we got & very pleasant people we met. The website gave lots of information and good pictures. That's where we found our Kia! Very much recommend Bert Smith.
Extremely smooth transaction- completed in 3 days!My... - Nancy O.
Extremely smooth transaction- completed in 3 days!
My third car from Gainesville! All the staff was eager to meet my specific criteria in my car.
Scott Prince was excellent, professional and courteous.... - drchillura
Scott Prince was excellent, professional and courteous.
I am glad to choose them as my new dealer.
Would recommend to any interested in getting a Porsche!
Won't dealership ever. Very disappointed. I was lied to... - paulR
Won't dealership ever. Very disappointed. I was lied to Nd they removed items from my car and were never found. The car we bought there is awesome the customer service not so much.i went back to Fields BMW. They are so much better. They treat their customers with respect much different than Melbourne BMW.
We had to trade cars while on vacation. This dealer Wass... - SJSLONG1
We had to trade cars while on vacation. This dealer Wass the best we have ever worked in in 50 years of buying cars. Great Staff in all departments we worked with.
Nancy was awesome. She was kind, courteous and attentive.... - Nicmor70
Nancy was awesome. She was kind, courteous and attentive. I have been there before for scheduled maintenance and I make sure to go to Nancy.
Horrible - jduggan
This dealership is one of the worst I have ever dealt with. Both service and sales always caused a headache. Whether it was having to resign my finance paperwork 3 times, the Certified Pre-Owned Volkswagen that we bought having to be put in the shop 4 times in the 8 months that we owned it (bought new VW at different dealership due to so many problems with CPO we bought at Fields), and to top it all off I get my personal belongings stolen out of the cars glove box when its getting fixed for the 4th time and when I tell them about the stolen items all I get is a "I'm sorry" and a "complimentary oil change". Avoid this dealership at ALL costs.
Had to update my review because of the conversation I had... - Llope245
Had to update my review because of the conversation I had with Octavio, the General Sales Manager. He did not ask me to do this. However, i felt it was right due to the way he treated me. Octavio was very kind and was the first person in the dealership to treat me like an //M customer & someone who has bought 6 cars from them in the past. I would highly recommend trying to get Octavio involved if something sounds extremely out of the norm vs reach out to any other outlet (lawyers, corporate, etc) . Thanks again, Octavio.
Horrible experience beyond words and the best part is the more you escalate the more incompetent the people become. This dealer will just try to bump and take advantage of those who are ignorant
Terry at body shop is awesome Cathy manger awesomeOther... - linda buehler
Terry at body shop is awesome
Cathy manger awesome
Other gal can’t spell her name pandereses ?
was sharp very sharp ... they all will help me finish repairs .. I have no worries they are a team !!! ... I’m in the q to finish work !
Bmw of Ft. Myers a great place. First met Pat Boehm who... - Sandra
Bmw of Ft. Myers a great place. First met Pat Boehm who had Joe Weidenfeller work with us. Joe is a great guy who is an honest dealer!. Thank you Joe! Everyone so nice.
Assistant Service Manager
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