Great experience - Masonicnupe3
Stanford Stephens made our car buying experience down right pleasant, informative and enjoyable. He is the epitome of professionalism and class. If I could afford it I’d buy two more cars from him tomorrow.
Top Reviewed Specialists At This Dealership
Just great. Wife is very happy - gregglasky
Great experience. Everything was wonderful.
We are very happy with our purchase. Salesman was very helpful and made the sale very easy.
Thank you kenny for all your help.
Senior Client Advisor
Awesome service every time! - KenziesMom
I cant recommend Ferman Mini highly enough! I have had my mini in for service a number of times, and have always been very impressed. The staff is very friendly, knowledgeable, and helpful. Charles was wonderful in October when my Mini had an engine issue, getting everything taken care of quickly and for less than expected. And Denise was fantastic at my last visit, making special arrangements to accommodate my work schedule, and getting everything done on time and under budget! I love my Mini and wouldn’t take it anywhere else for service!
Senior Motoring Advisor
Great i love this place - Jonhy boy
Eveything is perfec the guys and girls that work there are super cool . Walked in there and every one was so kind and thoughtful. Would definitely go back
BMW Client Advisor
Excellent Service Throughout - Ohgeorge
I never have a concern when I schedule service for either our 7 Series or X5 M at Germain BMW as they always get it right and done on time.
Very happy 😃 - Maybmw73
Mark was awesome, is awesome 👏🏻 He made my day, i will make sure all my clients will go see Mark . I love my new wheels ??
Amazing Experience Great Customer Service - Dr.Lo
The team give me the extra mile amazing service I have own 5 M cars and 3 I bought from them and I never buy another from another dealer and the Seller Mike Wagner amazing person go beyond to satisfied the client amazing love it I will recommend it any time I give the team A+
excellent service! - Noemi 477
I have been working with this dealer and specifically with Ted Levine for many years. He is the best sales person you can deal with. I'm a busy person, and Ted is always making my buying experience smooth and easy. Papers are always ready as well as the car when I arrive to the dealership. This dealer would not be as good as it is without a sales petson like Ted.
New Car Sales
My Expierence - kenlipesrq
Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's things done for us.
New and Pre-owned Client Advisor
Awesome - Lynn79
Sean was a great salesperson. My experience was great! Awesome! I absolutely love my car! Thank you all so much! God bless you all of you!!!
Professional Customer Service - BMW to Porsche
Thank you for the courtesy check call yesterday, it was nice talking with you.
I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop.
Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche.
Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well.
I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today.
Thank you again.
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
Ultimate service experience - Rc20949
The ultimate driving machine coupled with the ultimate customer service department! This is the best car ownership experience I have experienced in all my years of driving, over 50+ years!!
ENCORE PRESENTATION - BMW GENIUS DON - Teresa29
Just purchased my 1st BMW - 2019 X4...I must say this vehicle has so much advanced technology. It's awesome...there is so much to learn and I decided to go through the Encore Presentation. Don Newell is truly a BMW Genius! He is very knowledgeable, patient, and just outstanding. I learned so much during my visit with him. He spent almost 2 hours with me and went over so many things that were Very helpful to me. Love my new vehicle and the Truly Outstanding Service I've received at Tom Bush BMW of Orange Park!
Got what I wanted - Got what I wanted
I live in Jacksonville, Florida and have been looking for a specific type, style and color of BMW for more than several months now. Gainesville BMW went out of their way to see that I got what I was looking for... a brand new M2.. The car is everything I have read and heard about (and then some). The more pleasant surprise was the way I was treated by the sales staff at GBMW. As someone who has purchased a number of new cars in my life, I am appreciative of the way Frank Arango treated me as something much more than just a number and kept me updated on the delivery date of my new vehicle. And if Frank was busy or out of the office, other sales staff were aware of who I was and of the current status of my M2. It was a fun experience meeting the staff at GBMW in person after knowing them only by phone. Great people! Of course the best part was driving off in my new M2.
Exceptional Service! - satisifiedcustomer
From our first experience using the online chat, to our email communication with Paulo Santos, our Sales Executive, this is a professional, experienced and knowledgable organization. They truly provide one stop shopping in a warm, friendly and engaging environment. Paolo was patient, provided multiple options and efficiently demonstrated his intimate knowledge of the car's features. Sergio also provided a very timely, and professional experience while completing the paperwork. The manager spent the time to answer any questions. This is not your regular dealership experience... Far Superior and professional...
Stuart Dembo shows care with his customers - DE
I always make my appointments with Stuart Dembo because he listens ad advises properly and treats you as a person and not a number. Good advisors are difficult to find. Many just rush you.
Very Knowledgable Salesman - johnken33
I went to Bert Smith BMW to look at the new BMW X5 and thought I could never afford the payments. The Salesmen John Grima Jr worked his magic where I could purchase a 2018 BMW X5 . he worked with his superiors to get me the lowest price for the car. I have the best expirence, I just love the new design and the way the car handles. I can't thank John enough. I don't want to park the car at night and just drive it all day and night . Thank you John and Bert Smith for being the best dealership, I've ever dearth with. I had a 2013 Bmw x5 and the service Representive Natalie is a gem. She always does her best to get my car repaired in the least amount of time. I've went on a few occasions without an appointment and she never turned me away.Dino the manager processed the paper and found me extra incentives Bmw had to offer, Well done Dino. Thank you Berth Smith for hiring the best Qualified petiole in the business.
Service - JNL
Excellent service. Pattie Rennie was very flexible accommodating to my schedule. The quality of the work done is superb and my car is running perfectly.
Number 1 for customer service by Autumn Skye - AutumnSkye
I would like to take a few moments to express the professionalism of the staff at Fields BMW at South Orlando. They are consistent in striving for excellence. Our service manager Nancy Hernandez is the best. A smiling face and pleasant positive attitude best describe the atmosphere she creates. She had our car scheduled for service within 24hours and addressed all of my concerns. This is critical when protecting an investment which a BMW certainly is. Once again she displays all of the fine qualities that represent the Fields auto group. All of the staff at South Orlando should be commended. I do not know of any other auto group that has free car washes.
Professional - TitoENT_2018
Staff at Ocala Porsche provides top notch service. . Tom Prince and Bobbie Watts were professional and listen to our needs.
Would highly recommmend this dealership to anyone.
Long time MINI owner - will never get one again - jaxdonna
I went to this MINI for 5 years.... with my 2012 MINI Cooper S and with my 2017 MINI Cooper 4 door, that I only got b/c my first car was brought in 3x for the same issue (within a year & a half) and they didn't fix it correctly...... Wayne is weird, condescending and rude. I came in b/c my tire pressure lights were on in my new MINI after running over a screw (and patching it myself). They had my car from a Tues - Fri when nothing was wrong with it, they just readjusted the tire sensor. No one called and told me what was going on with my car at all. Wayne offered me the wheels & tires off his wife's car?!?!?!?!! I have NO idea why. Then, b/c no one called me and told me what was going on, Wayne then emailed me and threatened to charge me for the days I had the loaner.... then (although I'd never so much as raised my voice to anyone there in 5 years... even after having to bring my old MINI in several times for the same issue) told me I needed to "act professional" when I came to get my car. He also told me I was not allowed to bring my car there any longer for maintenance - or anything really. I would absolutely not recommend this place. I would discourage anyone from working with Wayne. I have vm transcripts and the emails he sent me saying all this as well - I'll show them to any & everyone, just ask. When I can, I'll get rid of this current MINI and will never own one, nor recommend them ever again.
Awesome Experience - VW EOS
I recently had the best car buying experience through Sandy Sansing BMW in Pensacola! My initial contact was with Internet Sales Manager, Iliana Mielcarek. Iliana was very responsive to my online inquiry. When I arrived at the dealership, she introduced me to Marvin Oliver who assisted me with the test drive and through the rest of the sale. I highly recommend Marvin and this dealership who take customer service to a whole different level. I will always look here first when I'm in the market to purchase a vehicle from here on out.
The customer service you have always wanted - Tiffanypepe22
When it comes to buying a car, we all know how stressful it can be. Fortunately, this time around I was in great hands. Matthew and Bryan both gave me the best buying experience. I was so impressed with their professionalism and dedication that I let them have my car for a whole week to soup it up! I can now say I love my car and it looks amazing! I now receive endless compliments on a day to day basis. I will never let anymore else work on my car besides Bryan and Matt because they are the best out there!
" Great customer service " - lasalle55
My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly and explained everything to me. My car is fixed and running great again thanks Ben !
Don’t follow BMW lease guidelines and mark-up money factor - Fipenna
I discussed with a salesman about a purchase of a new 5-series, and was negatively surprised by the offer received. While other BMW dealers were following the guideline and using 61% for the 5’s residual value, they used 57%. Also marked-up the money factor, using 0.00186 instead of the BMW Financial 0.00166.
Since I had offers from other dealers, when confronted about those discrepancies they said they would not honor “something I typed” (I was exchanging emails and phone calls) but would if I showed them the offers on a dealer paper.
Why do business with a company that doubt your word? Makes me think I cannot trust theirs. Took my business elsewhere, to a company that gives you a good deal on your forst attemp instead of trying to trick you and see if you fall for it.
Over the top! - Chad
Recently had my BMW serviced at Ft. Walton BMW. I have to say my expierence was great. From a clean waiting area with refreshments as well as over the top customer service from the top notch staff. Josh in the Service Dept made sure we were informed and had everything we needed. Thank you!!
Horrible business - Josie
Took my car for an oil change and when came
to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants attention who commented that it was dirt not scratches. To have the car repair it has been a nightmare as there is no communication between the service dept and costumer. Not professional.
Excellent Customer Service - jeklund921
Too often people only report bad experiences. My experience was excellent; from the warm and friendly sales staff to the extremely knowledgeable young man who took the time to go over every feature of my new 535i - no complaints, only compliments.
BMW Fort Myers Service-Not so much - elmer
Fact: car was serviced by BMW on April 27, 2018. Oil was changed, leaking coolant hoe was replaced, recall was repaired.
Fact: April 30, 2018 the engine seized
Fact: car was towed to BMW
Fact: 4 days later I was notified of the seized engine. I was told there was metal shavings in the oil filter. I was told it could have been a faulty fuel injector or broken bearing rod.
Fact: at no point in time did BMW ask me what happened during the initial breakdown.
Fact: there was no metal shavings in the oil filter. The fuel injectors were in perfect working order. Bearing rod was not broken.
Fact: fault codes were never generated by BMW or so they say.
Fact: fault codes were generated by a second opinion certified mechanic.
Fact: fault codes all pointed to water pump failure.
Opinion: very convenient for BMW to not have run the fault codes considering they led directly to a system they worked on just 4 days earlier.
Fact: I cannot prove BMW caused the water pump failure.
Fact: I can prove that BMW severely misdiagnosed the issue.
Fact: I can prove that BMW lied about metal shavings in my oil filter
Opinion: BMW service department will never be trusted ever again. Based upon my inquiries around town I am not the only one with these feelings.
Fact: BMW confronted with all of the above.
Fact: Their response was we don’t care and it really does not matter about the metal flakes. Nor does it matter they misdiagnosed the issue.
General Sales Manager
Senior Sales Manager