Great buying exoerience - Coledd
After several very disappointing visits to several other dealers including other BMW dealers we were ready to give up. We had been traveling over 1000 miles in two days with no results. We tried one more time and put a request online. Keith Millron responded to our inquiry. He answered all our questions and provided information requested. We reviewed the info and decided to make another trip. When we arrived Keith greeted us and we examined the X5 and it was just as described unlikie our previous dealer visits. Everything done online and by phone proved to be correct and we closed the deal. Mandy in finance was well prepared and was pleasant to work with. Danny in parts help us with accessories. Thank Keith we love the X5.
Nelson Gonzalez is the best advisor! - melissacruz2626
I am extremely happy with the service that Nelson always provides me. Top notch service always! Extremely professional, courteous, and keep clients updated at all times.
Great i love this place - Jonhy boy
Eveything is perfec the guys and girls that work there are super cool . Walked in there and every one was so kind and thoughtful. Would definitely go back
Great Experience - Very happy
We were out of town and saw an add for a BMW at Germaine dealership. We call and spoke with Ken Caraglio. He put together a fabulous deal for us! We returned and went right over to Germaine. Ken had all the paperwork together answered all our questions and we left with our new car! Ken was knowledgeable, personable and a pleasure to work with. We will definitely go back to Ken when we are ready for another car.
Top Reviewed Specialists At This Dealership
Steve Lee is amazing - Anne
We just leased our third BMW through Braman Jupiter...and it is thanks to Steve Lee and the sales team that we did so. Through Steve's tenacity, we were able to get the car we wanted.
Excellent experience. - Paul Buoniconti
Sales rep was awesome and we had no issues. Vehicle was in excellent condition and my wife loves it. We will come back in the future.
THE NICER SALESPERSON I HAVE DEAL IN YEARS - john wisley tamayo
My wife and I were looking for a convertible Mercedes and stopped at BMW, just to take a look on what they had. However, Mr. Richard Liammari persuaded us to drive one convertible that was traded a day before. The technology of the car, the combination of colors, and the short course that Richard gave us about cars, were enough for us. We then stopped the search for another brand, and we now own a beautiful convertible BMW. Thank Richard for the great experience buying a car. My best for you...
-He doesn’t push to buy
-He advise you on paper work
-He will find the best deal for you
New and Pre-owned Client Advisor
BMW Client Advisor
All my expectations were addressed in a professional manner. - Hambone
I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman.
Great customer service - Shogun4444
Had an issue with the service department the general manager called me the next day and took care of all my concerns very good customer service will continue to do business
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
Prompt and excellent follow through - Suz10
This dealership is wonderful from the time I bought my vehicle new a year and half ago from Branko.
At thine I have worked with Michael Hewitt. Mike took care of me as well as my vehicle from start to finish. He took care of getting my car there and valet back. He communicated with me every step of the way so I knew the process what was happening to my car.
EXCELLENT SERVICE - Mariel0702
I WAS ABLE TO TEST DRIVE THE CAR I WAS ABLE TO GET INFORMATION AND GOT ANSWERS FOR ALL MY QUESTIONS I WAS VERY SATISFIED WITH THE TREATMENT DURING MY VISIT
Great service and the sale was easy, stressless and simple - Green72
Michael pollard was exceptional to work with. My initial visit with Fields in Daytona encountered another sales agent and the process didn’t go well. I sent an email with my concerns to management and they promptly responded. They continued to search for the vehicle I wanted and placed me with Michael. He made the process so easy, simple, and he didn’t waste my time. He emailed me to inquire if I had found a vehicle and when I wrote back with what I was looking for. Almost immediately he wrote me to state he had just received a trade in and sent the link. I called to ask if I could drive down that day and one hour later he was showing me the vehicle.
We arrived at a final price within two hours of my arrival and the next day i went down to pick up the vehicle. He was upfront about the pricing and asked what I wanted to pay to arrive at a deal. He presented the offer and came back within 10 minutes and the offer was accepted. I appreciate how Michael didn’t waste my time where other dealerships had. Fields sells cars the way all dealers should. It was easy, simple and hassle free.
..... - Stripe547
IT WAS A PLEASURE ONCE AGAIN NEGOTIATING A DEAL WITH ARIE MORALES. HE IS HONEST AND PROFESSIONAL. ( HE DID NOT ASK ME TO WRITE THE REVIEW. Lol. ).
Excellent service and professionalism - Mimi
Awesome, great experience! Most pleasant car shopping experience ever! Very efficient, very friendly, made us feel valued customers! We are very pleased ! Thank you very much, Anthony
X5 purchase - Remy
We just bought our 2nd BMW in Tom Bush in Orange Park and couldn't be happier to make a deal with Mr.Patrick Casey. Visit Tom Bush for a great deal .
Outstanding!!!!! - Joe B.
Great communication from start to finish. Felt genuine. Accommodations met my needs as a customer. Also demonstrated a lot patience putting the deal together from start to finish. Great staff.
Bad experience! - Denis Smykalov
I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department.
So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available.
I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me.
I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me.
Ones i arrived i've been told they don't have that car, since one of the managers took it.
They offer me other options of course and i didn't like, i was pissed with that situation at that point.
After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do.
I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do?
As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do.
Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking?
I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
Phillip Pope - ppope904
Robert Lawson is always great! Over the years, I've come to appreciate how precise he is, as well as his knowledge of the BMW brand. He always takes my calls, and is always extremely proactive with calling me to give updates - which is something I appreciate immensely.
Purchase vehicle - Author
Dan the man was outstanding
Delivered on his promise
The whole Burt smith team performed well
Thanks to Larry in finance as well
Thank you Bert Smith Team
new lease - novakolauvek
As always great service, Mr. Vaso Pavlovic was efficient, knowledgable, polite and finish everything needed in shortest possible time. I will continue to use this dealership and the sales representative
Porsche - MK
Outstanding service and professionalism. I recommend this dealer to anyone looking for a quality car and extraordinary service. All involved made it an efficient and pleasant experience.
Worth tte drive over from Fort Myers... - FishAllison430i
We were well pleased that Vista BMW was willing to offer information to us straight up over the telephone. Carson and Matthew sent us pictures and options via text of cars they actually had in stock until we found the exact car. That's specialized service. Before driving to Vista BMW we had visited the Fort Myers BMW deciding to offer Fort Myers BMW our business once again. And again as we did 18 months earlier when looking to buy our X6 we experienced the same unsatisfactory service, they aren't interested in the sale. We bought the X6. Again we went with Vista BMW, this is our second BMW purchase from Vista and we are very much satisfied with the whole experience at Vista! Carson was pleasantly informative and pushed tte paperwork swiftly through for us. It was a breeze and Vista BMW beat our best price offer. (And we do our homework) We got an awesome deal on the 430i 2018. Carson even arrranged an exchange of the chrome grill for the kidney black grill and debadged the 430i for us the same day!! Competative prices, special service everytime! So worth tte drive over to the East coast. Thank you Carson, Matttew and Tyra at Vista BMW!
Service SLOW - Srb
Terrible dropped car off at appointment time of 7:30. Was not waiting for the car because I have seen people wait hours.
Told service I will pick up late afternoon.
Arrived 3:30 pm ( late afternoon) and told they are just starting about an hour I'm told!
They give priority to people who are waiting for their cars!
I'm the waiting room are zero people!
When the car is done it will have been here over 9 hours!
I'm told it takes at least 25 minutes for the computer to read the car. Really ?
They can drain the oil but have to wait for the compute. Pretty good excuse for poor service.
Easier than I thought - Carguy718
Buying a car always seems like a tedious drawn out process. Sean was very knowledgeable, didn’t waste time, and there wasn’t any nonsense. I knew where I needs to be on my trade, and where I wanted my new payment to be. Everything worked out perfect. So happy with my experience.
Great Experience - Kenny K
WOW!! Great Service! My service writer Shelia kept me informed throughout the entire process. Great Job! Would highly recommend as a place to have your vehicle serviced.
Lack of Care for Customer Service - Pensacola Resident
Firstly had a bad experience with Victoria in sales. Wasn't very knowledgeable and failed to deliver items I ordered on time. Helped my friend buy a BMW at Sandy Sansing. His sales rep didn't know much about the car. Very rude in general. Service appointments are always a headache here. They never give me accurate estimates as far as timeline so that I can make travel arrangements. Often times the service center doesn't answer and they never return voicemails.
Cutthroat Dealer - matthewb...
If you plan on purchasing a BMW don't waste your time here and go to Coggin BMW Ft. Pierce. I planned on purchasing a used I3 and put a 2K deposit down because I was out of town. I was planning on picking it up just two days from when I put the deposit down. I received a call the day before I was going to pickup my car, and was told that they sold it to another person. I then asked for a refund of my deposit and they hung up on me!!! I have never had, such a terrible experience at a car dealer. I even signed a contract it's as if they sold an already sold car. My salesman told me the manger made this decision. I've got to wonder if his prior job was at a cutthroat used car dealer. Or if this entire establishment is run like one.
David Nicholls Made my experience very smooth! - Patte142
I had been looking for a vehicle for a few months, but David was able to make it work and seem painless all at the same time. I purchased a certified pre-owned 2015 Passat TSI SE that was flawless! My experience at vista BMW was so good that I will likely be a return customer, so long as the service David provided still continues. I haven't been happier with a car purchase in some time and I can definitely say I have absolutely no feelings of buyers remorse. What an amazing and painless experience!