Great service - Barbara bmw
Service was great thanks to Lee the car was serviced And returned clean schedule was easy and convenient as I am from out of town
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Mini is the best! - Sptryon
I went to mini to get my 2dr mini worked on and drove out with my new luxury 4dr mini!! Everyone at mini was so helpful. Matt was very helpful through the whole process. He stayed in contact through the whole process & even came in on his day off to help finish paperwork. Matt worked with my budget and got my payments lower than my last payments, but with more amenities and vehicle protection. If you want a excellent car buying experience then head to Ferman Mini of Tampa Bay and ask for Matt Cerro!
Senior Motoring Advisor
Motoring Advisor & Enthusiast
Review - RNUMA
The staff is excellent and I would recommend that dealership to anyone thats looking to purchase a BMW! I will also come back when I need to change my car.
Pre-Owned Client Advisor
Very professional - Black Diesel X5
This is my third vehicle purchased from Braman, and I have to say three times is a charm. Great follow up from Steve Lee he make sure I got the vehicle that I could both afford and wanted. Lisa the Sales Manager was also great in terms of working with me.
If you are looking for a BMW look no further than Braman in Jupiter. They are on top of their game.
Service and sales in great - Dar
Needed service on my m and they took such great care of me I traded for a me m the staff was above excellent I highly recommended
BMW Client Advisor
Happy customer and BMW fan! - Megan123
I was fortunate enough to have Max Zuercher help me upgrade my 2014 BMW X1 to a 2018 BMW X1. He made the experience enjoyable and answered all my questions. He is extremely knowledgeable and I truly appreciate the time he took to help me. I would always recommend anyone to work with Max! Thank you always to him and to Germain BMW for wonderful customer service.
They are here to serve you and always make you feel welcome! - EduardoS
As soon as I came in I was greeted very kindly. I was fortunate to speak to Ashok Vyas, the sales representative that sold me my car. He is here to serve you, he will not lie to you about anything. He is very patient and knows his material like an expert. He guided me in my search of a BMW and was not pushy at all, he was patient and was there to support me with knowledge and helped me to figure out exactly what I wanted. He cares to be your friend and support you when speaking to managers. I would give him 20 out of 10 stars if I could! Words are not enough to thank for his kindness, support, and devoted service and attention he dedicates to a costumer.
New Car Sales
Lydia and Al's experience - Feather3717
From the time that we entered the dealership we felt comfortable with the service of the staff that was assisting us with our selection of vehicles to test drive and knowledge of the dealer finance options for our purchase. Noor was very patient in helping me test drive different types of vehicles that led to my selection o the car that I chose.
Couldn’t ask for better service - Tkwb
When I come in to get the service on my car I always have Derek. I trust him to take care of my car and not bill me for anything extra. He’s very professional and I have complete faith in him.
New and Pre-owned Client Advisor
Committed Customer - Shemiller
After years of car purchasing, I have made Braman BMW my “Publix” of car dealerships; Where shopping is a pleasure!” I’m actually coordinating for someone else to have this experience.
Professional Customer Service - BMW to Porsche
Thank you for the courtesy check call yesterday, it was nice talking with you.
I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop.
Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche.
Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well.
I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today.
Thank you again.
Awesome Experience - SE2017BMW
The team at Gainesville BMW went above and beyond to ensure I was satisfied throughout every step of my vehicle purchase process. I could not have asked for a better experience. Thanks to a truly amazing and professional team.
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
Customer Service in the repair department - Tampa428i
I just purchased a used 2014 BMW 428i from another dealer. I took my car into Reeves for an oil change and routine maintenance and just to have the car checked out. Corey was my Service Advisor. This was my first time going to Reeves. I usually take my cars to someone for repairs. Corey customer service was exemplary. He explained to me the services BMW recommended for my car. He did not pressure me into getting the repairs nor did he try to up sale me. He allowed me to take my time to make my decision. His calm and friendly demeanor made me feel comfortable and feel I could trust him. I ended up getting the oil change and the recommended maintenance. I explained to Corey I had to take my mother to her doctor appointment and he promised he would get me taken care of in a timely manner so I could get my mother to her appointment. Because of Corey, Reeves BMW of Tampa will be the only place I take my BMW for maintenance or repairs.
Excellent Service - Smitty56
I had to change my spot due to unforeseen circumstances and I was treated with the utmost professionalism by Arsen .
Customer service was outstanding , I had a loaner but my car was returned the same day Thks a million!
Great - Aixa
Very pleasure experience left very happy and definitely coming back in three years for my new bmw Fernando and Jerome did an excellent work both are great professionals
very satisfied customer - bagbede
Very satisfying experience.
No need to go elsewhere for service.
Professional and courteous staff streamlining the process from start to finish.
Highly recommended !
The Worst Experience of My LIFE - jonnflorida18
I've never in my life experienced such terrible customer service in my entire life. It started off with the terrible service of "the best salesman with BMW" Mike Ford. He treated me as a fourth class citizen not ever realizing I could purchase the entire vehicle with cash. Mike also kept interrupting my time with him to deal with his paycheck that just came in, other customers; even telling them that the person in his office (me) was not that serious right now about buying a car so, "It was okay." I walked and paced, no one cared after already dealing with this company for hours. I asked to speak with the CFO Larry Graner or E.W. Smith (President/Owner) because I know this wasn't service they would EVER provide anyone; no one would allow me to but a manager that finally saw me after the team pleaded their cases to him. This was after mind you Mike showed me every customer that had been in that day and their names, phones and deals to prove himself I can only assume, a privacy issue within itself. Then he also discriminated against me.
He - the GM (never gave me his name or business card) and deeply apologized continuously and transferred me to a sales associate by the name of Roger, who was great with customer service, but it continued to get worse with Dino Actipis in finance. Dino told me he couldn't budge on an interests rate and so I went to Crown Eurocars (Mercedes) where Jessica, David, and Daniel took amazing care of me and got me in the exact SUV I wanted with the lowest interests rate imaginable on 10/13/18.
It got soooo bad today (10/14) when I told Dino via text that I was thankful but was able to get a much better interest rate and a car from Crown Eurocars; that he responded with "You should have brought the same co-signer here. I would have got you 2.85." I responded with, "I had no co-signer," to which he responded, "Come on John. You know you don't qualify for *.**. They'll probably be calling you in a couple of days to tell you that. You were over * percent with you Hyundai. They're playing you." I explained that I had the hard copies and hard confirmation from Mercedes Benz financial and I was fine and was very appreciative of their seamless service and professionalism and to please not contact me further as I just wanted him to kindly know I moved on. Hi responded with, "It's called spot delivery in our industry. Google it. Documents you signed can be cancelled by dealer. We don't play those games with consumers. They will call you back. I've only been doing this for 25 years. What do I know." Dino then proceeds to send me a link to Edmunds as I shake with nerves and fears for a moment until I call the GM at Mercedes on a Sunday on the mobile to ensure we are locked solid. (To which we are.) I then stated, "Why are you doing this to me?," to which he responded," Read your 30 day clause. It's on your buyers order and contract you signed. Why? Cause like I said you do not qualify for *.** and just trying to inform you of this practice other dealers do. Someone is lying here." I then informed Dino that I was contacting his GM right now for this stress. Dino responded with, "You're contacting my GM for me being honest and upfront with you? Please don't contact me any further." I then sent him a text stating any further communication would be considered harassment and I would take legal action.
This has been the most aggressive and wrong way of doing business I have ever experienced in my lifetime. From the start to the very end, it's not okay. It is the sloppiest of dealerships on all accords and they give selling BMW a bad name, something I have already made BMW Corporate aware of. They lost a very big deal and made a HUGE mistake!!!
I'm truly scared of my safety from these individuals and will be ensuring I protect myself legally now.
Great Service again😃😃😃😃 by AutumnSky - AutumnSkye
I would like to take a few moments to thank Nancy Hernandez at Fields South Orlando for her assistance in getting our damaged run flat tire replaced. She was able to have this task completed the same day. I appreciate this attention to detail as my wife commutes to work over 30 miles each way and when the tire warning light came on, Nancy answered and resolved the matter. The BMW tire and wheel warranty is definitely a good investment for run flat tires as no one can predict when a tire can be a victim of some form of road hazard. Nancy is to be commended again for her positive attitude and friendly smile. Once again she exemplifies the Fields Auto Group motto: Fields Matters because you Matter!!!😃😃😃😃😃😃
Car pulling to right after service work was preformed a few - Mark x6m3
Service provider straight up lied to me. This is the second time with 2 vehi9that I have had issues. I would have thought spending a $120,000 on a car I would recieve better customer service.
This was the reason we switched from Mercedes to Bmw.
Very very disappointed in the way thing were handled.
Best Car Buying Experience Ever!!!! - MariaLev
Not only did we get a gorgeous BMW 340i, but the incentives were amazing. The deal went through in record time. The entire experience was stress free, comfortable, and amazing. The facility is also as beautiful and high tech as the cars. I am thrilled and will definitely tell my friends and family about my experience. Our salesman James Jupiter was extremely knowledgeable, friendly, and professional.
Great professional people and service.highly recommend this - Mailman 0626
Already submitted my comments about this great dealership and their very professional and courteous staff.thanx again 4 everything. Sincerely,Curt Snyder retired navy seabee😎
Experience - Lafastidiosa
This is our 9 time working with Rico , and we will continue doing it. He is very patient and attentive with his costumers. The best!!!
Suspicious - BMWZ4
I bought a used BMW from a private seller with high miles and so requested a thorough inspection from Sandy Sansing. I was honestly expecting to pay $600ish for this. The service adviser said that a "standard" diagnostic check was $125.00 & would cover everything I needed. I also wanted a few know items to be quoted for repair to give me an idea of their price. Long story short. I had no detail of what, if anything was inspected and basically pretty sure I paid $125 for a few quotes. One thing that tipped me off that no real inspection was done, was the oil change sticker stated I was due for an oil change in 3 days.....but, no mention of this by BMW service. Don't you think if they checked out a 2003 vehicle with 144K miles SOMETHING might be recommended ? at least an oil change ? Tuneup? Anything ?
So, when Theresa from Sandy Sansing called me to ask me about my experience, things only got worse. She would not let me explain my concern & kept trying to talk over me. I think this place is full of itself & overcharges & misleads customers into believing they are doing work that they aren't. Dear Sandy Sansing......if you have a function of checking to see if your customers are satisfied.....make sure you hire the right person for the job. Have your people trained on how to listen & determine a resolution for their concerns. Also, if you perform an inspection, you might at least detail said inspection out on a simple checklist to review with your customer. xxxx, Jiffy lube does that.... at least then your customer would have physical verification that work was done. But, then work would have to actually be done then,,,,,, smh.
Awesome Experience! - Sindy Alfonso
Had a wonderful experience visiting the dealer . We were helped immediately and our sales rep Ruben was very nice and helpful. We left the dealer with a brand new car and everything went smoothly!
We are very grateful and happy!
Continuing review, runflat tires wear quick and uneven - Nothappy
The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a woman, moderate driver and not in the habit of spinning tires, lol! These run flats are known to wear very uneven, predominantly on the sidewall eventhough rotations were done (or so they claim) by BMW during service intervals. Toyota and Honda were involved in a mass suit last year that paid back owners/lessees the excessive costs and wear on run flat tires. I had 4 tire incidents during the 3 years and had to buy 2 new tires already. I will dispute the lease end charge.
Honest and Courteous. - MinaA
Very friendly and honest. Adriana, George, Chantel and Tarek made the transaction very smooth. One of the best leasing experiences I've ever had. If you are in the market for a new/used car, give them a call first and I'm sure you won't regret it!
5 star rated service - Blkbmwil
Many thanks and more thanks to Chris in the service department. While visiting family in Crestview, my M240i convertible develops a thump and a noise coming from the front end. Of course I’m in panic mode because my car is not right and being so far from home. So I’m directed to BMW of Fort Walton Beach. I go in all upset and Chris comes out to greet me. I explain the problem and that’s all it took. After a little bit I was made aware of the problem and quickly put in a loaner. Being that it was Wednesday and I was scheduled to leave on Saturday, I was assured my car would be ready on Friday. True to BMW form, it was ready when promised. I also received several calls from Chris with updates on my car. Now that’s truly 5 star service!!! I can’t say enough about my experience with your dealership. I also bought a house in Crestview while I was there. So,once I move I definitely be bringing my M240i and my 2014 X3 to be serviced there. Thanks again for everything and Chris, you are the best!
Lack of care - Jonathanv
Purchased my 08 m3 on 08/18/18. I drove from pompano beach, florida to pick up this vehicle. When we got there it was just transfered from another dealer so the check engine light was on. So they give us a rental for the week till the car is repaired. Next saturday the 25th we drive back up to get the car. The check engine light was still on but they were saying that the problem was fixed and they just forgot to clear the code. Thats the first lie, driving it home i take it to a bmw dealership i trust and found out it was vanos solenoid 1 causing the lack of power and cel on. Not only that but there was a ton of fluid leaking from the pinion seal. A tech at bmw apparently did an oil change on it and couldnt see that leak? Talk about lack of experience. Now i called 3 days straight and all i get is ill call you back which they never do. They were only polite till you sign that car contract. Stay away.
Worst Dealership I have ever dealt with - egrafals
Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them back. I ended up having to call BMW corporate who email them directly to try and give me some support but after multiple attempts they stated that there was nothing that they could do since this was an independent dealership and that they apologized but they were not getting a response from the general manager as well.
Germain BMW of Naples
Senior Sales Manager