I found their vehicle on Autotrader, then reached out to - MBRYNN.FERRIS
I found their vehicle on Autotrader, then reached out to them about the availability. I had questions about the battery that they answered practically instantly, sending me the 2 photos of the screen inside the car as requested. The 2022 Tesla Model Y Performance had only 8,200 miles, but I wanted to know the actual full-charge range of the car today before even considering heading to the lot to look at it. They were amazingly flexible with my fluid, hectic schedule, making, cancelling and modifying appointments for me to check it out right along with my whims. There was none of the usual pressure from the sales team, where I'll hear, "it's a used car, we have lots of interest, better get here fast!"
When I did arrive at the lot, with only 15 minutes notice, the car was up front waiting for me, AC running on full blast. Chris was patient and helpful. Being that it's a CDJR dealer, they were lacking any expertise in EVs but were happy to learn from me lol (this is my 3rd Tesla, and I actually traded in one 2022 Model Y Performance for another). They swapped my custom rims over from my previous vehicle for me and (after a lesson for the service department, who wanted to charge a hefty sum to swap the wheels and reprogram all the TPMS sensors... something the Teslas do automatically via Bluetooth), I got word today, while expecting a call for payment to service for the wheel change, that they were internalizing that transaction and Kyle the sales manager hopes I love and enjoy my new-used car!
Chris, my salesman, spent nearly an hour on the phone with the insurance company getting that all taken care of, fighting with the AI phone answering gate keeper designed to prevent you from ever talking to a human for me so that I didn't get to experience the high blood pressure from the frustration of doing so myself).
All from a huge, clean, top of the line dealership. I'm going to be needing a heavy duty truck in the near future and I definitely know the first place I'll check. Arrigo CDJR in West Palm Beach. I rarely write any reviews, only when things are exceptional. Exceptionally good or bad. Kudos guys! Thank you for making the experience of buying a car as painless as possible!
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